Lobby

Reviews of Phi Phi Cliff Beach Resort

3.5 out of 5
Phi Phi Cliff Beach Resort
279 Moo.7 Ao-nang Maung Krabi, Ton Sai Bay, Ko Phi Phi

Reviews

8.2

Very good

Rating 10 - Excellent. 210 out of 491 reviews" "
Rating 8 - Good. 175 out of 491 reviews" "
Rating 6 - Okay. 56 out of 491 reviews" "
Rating 4 - Poor. 28 out of 491 reviews" "
Rating 2 - Terrible. 22 out of 491 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Autumn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Barbara

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed one night in Feb in a Luxury Twin Room, Sea View. Room was surprisingly large. It was clean, well appointed, the air conditioning worked well, the beds were comfortable, and the shower had hot water. The hotel is away from the madness of the central area so you can actually get to sleep at a decent hour if you wish. The buffet breakfast was very good. The hotel has a reasonably nice pool and a small private beach; however, because the property is tucked under a cliff to the west neither is in sun after about 3 pm. I found the hotel to be expensive compared to other areas of Thailand, but that seems to be the case generally on Phi Phi Island. I would recommend the hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Courtney

Disliked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

RUTH ANN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet at the end of the beach. Beautiful infinity pool ocean view room's available. Friendly staff. Easy access to shops and restaurants
Stayed 2 nights in Feb 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Pretty Basic
Good location at the edge of town, so quiet but a short walk to the middle of all the craziness. Great shower! After that, pretty average. Want ice? Go buy it at the minimart. Water? You get 2 small bottles a day; otherwise, head to the minimart. Unit had a small kitchen area, stocked with 2 glasses, 2 plates, and that was about it. Lots of empty cupboards. Breakfast was similarly marginal. Some basics. Very nice, well-meaning staff, but maintenance is not their strength.
Stayed 3 nights in Dec 2023

2/10 Terrible

steve, oregon city

Disliked: Cleanliness, staff & service, property conditions & facilities
No phone in room . Had to use our own phine to call about the air conditioner that didnt work unlessnit was squealing like an old fan belt. No cold water to go with the hot in the shower. The people who check us in very rude and when we checked out very rude again. One thing that was good was the food small portions but good.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Totally worth it. Staff are warm welcome people. Very patient.
Stayed 2 nights in Aug 2023

2/10 Terrible

Freddy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Gerda, Lynbrook

Disliked: Property conditions & facilities
Before I booked I read the reviews and I was waiting that the owner read them too and started take care. Is very updated, the varanda has a bad smell from the carpet that shouldn’t be there. The floor is ugly, the chairs so uncomfortable. The towels are old.
Stayed 4 nights in Aug 2023

4/10 Poor

Ingrid

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was neat and the pool was great. The room also neat but very run down. There was a large tear in the couch in the room; large crackers in the dry wall; the bathroom mirror had multiple large spots of rust all over the mirror; the towel rack was partially hanging off the wall; the shower head had 3 of 12 holes working; the towels were falling apart at the edges and had strings hanging off; but the worst was going to breakfast and the sewage smell was awful (we never went back for the included breakfast.)
Stayed 3 nights in Jul 2023

4/10 Poor

Jeff

Travelled with family
Disliked: Property conditions & facilities
Needs renovation
Stayed 3 nights in Jun 2023

10/10 Excellent

Efren

Stayed 2 nights in Jun 2023

10/10 Excellent

Andres

Disliked: Cleanliness, property conditions & facilities
Great place! Could use a bit of TLC, though.
We loved this place because it was located at the far end of one of the main beaches in Phi Phi, away from all the loud music and tourist crowds. The view was magnificent and the room was extremely spacious. It was, however, not well kept. The bathroom was not very clean and the place is showing signs of aging like rust on the ceiling and even crumbling pieces of wall inside our room. We mentioned these things to the staff and they took care of some of them. It was a great place to stay in general, but if you're easily put off by these things it may be good to look elsewhere.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Anfal

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in need of a serious refurb. Everything is dated or has broken down pictures are very old probably when hotel was newly made
Stayed 2 nights in Feb 2023

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities
Enjoyed my stay here
Stayed 2 nights in Feb 2023

8/10 Good

Camillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The view is great and the hotel itself is as well. My only issue is the age of the property. Just requires some paint here and there. 4/5

2/10 Terrible

Akshdeeo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel does not live up to the Thai hospitality we experienced throughout the country. It is disgusting - our bathroom was not clean when we arrived, we found hair in the drains, and the counters were filled with dust and dirt. When we notified the front desk, they said there was nothing they can do because they don’t offer any refunds or partial refunds. Do yourself a favor and do not stay here.

8/10 Good

Jamie

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It's nice and quiet but not the best spot if you want to be near the action (bars & restaurants) - that's a 15 minute walk away. Nice beach area and pool. The rooms could use a deep clean and the property looks a bit dated but not bad. Breakfast was okay but only instant coffee available.
Stayed 3 nights in Dec 2022

8/10 Good

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lovely location but refurbishment required
A very dated hotel. Best thing was its location (on the beach in a quiet part of the island) but the hotel badly needs refurbishment. Painting, taps in bathroom, entry area all need to have work done on them. Staff were ok but not particularly outgoing and friendly.
Stayed 3 nights in Nov 2022

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, and very attentive service. The "Monkey Police" kept the wildlife at a safe distance.

4/10 Poor

Ellis

Stayed 2 nights in Sep 2022

10/10 Excellent

EDWIN

Liked: Property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

JULIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night here and we absolutely loved it. We booked a pool view room and it was the best choice! Close to everything.
Stayed 1 night in Sep 2022

4/10 Poor

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Far from main area of shops, restaurants, and bars. Also very far from pier.
Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
Not even 1* !!! The property is outdated, not cleaned and full with monkeys. You can not use your terrace neither open your door because they will come into your room.
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location Staff kindly met you at the ferry to help with bags Room was spacious but a bit dated (including ripped sofa) Also be wary of monkeys..
Stayed 1 night in Mar 2020

8/10 Good

Peter

Travelled with family, Travelled with group
Liked: Cleanliness
Phi Phi cliff
The stay at the cliff in phi phi was ok. If you have neighbors you will definitely be hearing their conversations, singing, partying and other activities because the walls are super thin. Breakfast could improve. The good thing about this hotel is the view, the pool, and the services provided.
Stayed 2 nights in Mar 2020

4/10 Poor

Aysha

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty & desperately needs maintenance
Positives; fresh egg station making eggs how you like at breakfast. 2 free bottles of water each day. Quiet. Good location. Great view. Negatives: tiles missing from pool, no grout in tiles in pool, pool needs cleaning, house keeping was terrible 7 day stay didn't wipe down sink, shower or toilet, didn't change bed sheets, bathroom mirror & facets dirty. Beds hard as a rock. Rated 3 star.... Maybe 10 years ago more like a two star now. Water leaks in dining area. Ceiling water stained and missing in areas of hall to rooms. Description on here says brand new... Ya 15 years ago. Pics are from when hotel was new not now
Stayed 7 nights in Feb 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Phi Phi location
The hotel was in an excellent quiet location, just a 5 minute walk to the centre of town. The pool was incredible and the fact that we were on the 4th floor gave incredible privacy and views of the bay.
Stayed 3 nights in Jan 2020

8/10 Good

Jerry, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Far away from the bustle, but the hotel is a bit old, tv channels not working, the hot water was either too hot or too cold.
Stayed 3 nights in Nov 2019

8/10 Good

Tracy, Arizona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and resort. It is located at the very end of the strip of resorts which is a decent walk to the rest of the island but that also provides its own benefits.
Stayed 2 nights in Nov 2019

6/10 Okay

diana

Liked: Staff & service
Disliked: Cleanliness
It’s okay
Check in was very easy. Someone met us at the pier and helped carry our luggage to the hotel. Everything was fine until we walked into our room. There was some cleaning powder left beside the toilet. Water was draining out of the toilet. Shower room wasn’t very clean. And the pool needs some updates. We only took the stairs because the elevator was not reliable.
Stayed 1 night in Oct 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value with breakfast
The location is at the end of north phi phi island with 10mins walk to the pier. The hotel stuff usually wait at the pier to help you take the luggages (which is unexpected). The stuff are helpful, the only thing I don't like is the room has directly access to the public pool on the second floor, people can be found during the night and early morning.
Stayed 1 night in Oct 2019

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Nice breakfast. The balconies are nice. Clean modern rooms w AC and a big fridge. The pool had broken tiles, no towels are given next to the beach. Only one lift to use
Stayed 2 nights in Sep 2019

8/10 Good

Ameera

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Incredible view and location
We loved the location and the amazing view. We’ve had to give a bad rating for the “service” purely because of the luggage porters as they were rude to us and very rough with our bags. They damaged 3 of our bags in the process of delivering them to us at the pier. The handles on two bags were broken due to their pulling and yanking and the third bags wheel broke due to the way they threw the bag on the ground. We were overall happy with the actual hotel and hotel staff but the luggage porters were a let down!
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Bad review
Was alright food poor didn’t want to eat there after the bad breakfast
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet beautiful hotel within walking distance from the harbor. Staff were friendy and helpful. Beware of the monkeys and always lock your balcony door before leaving the room.
Stayed 2 nights in Apr 2019

6/10 Okay

Sean

Disliked: Property conditions & facilities
Entrance to bedrooms very open to the elements and noise levels high as people pass by doors and bed frames very much chopped and chipped which makes them ugly
Stayed 4 nights in Jul 2019

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Keovmonorea

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property had heaps of great facilities, you will find that the resort had a bigger than average tv, a microwave and is very spacious. The microwave gave us the leisure of heating up our own food at our own convince which was a plus. Out suite was right outside of the infinity pool which was amazing. The resort itself is a 10 minute walk from the central town, as the only mode of transport in the island is walking and boat you will find that getting breakfast, lunch and dinner will require you to walk quite a bit. Another negative is that the cleaners only do the bare minimum in maintaining the cleanliness of your room. The resort is also a bit old, the elevators play up and there is mold on the ceiling. Overall I was very happy with our stay and it was one of the best resorts on the island for its price.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 3rd floor room attached to the pool area. Breakfast was mediocre and didn’t get a change to try any other meal. Easy access from the pier- 7 minute walk. Views are to die for but the beach area isn’t very clean.. accessible though.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice. Everything was great! Would highly recommend
Stayed 1 night in Jun 2019