Dear Tak Shu Thank you so much for your lovely rating. We are pleased to hear that you had a ‘pentastic’ stay with us and found us value for money. Please share your ‘pentaexperience’ with your family and friends. We hope to welcome you to Penta again! With best regards Andy So Area General Manager

Dear Helen Thanks a million for your full star rating! How amazing it is to learn that our hotel lived up to your expectation and you found us value for money. Your sweet compliments to our cosy environment, friendly associates and attentive service are huge encouragement for us. We will keep up the hard work to provide excellent service and homey environment for our guests. Do share your ‘pentamoment’ with your family and friends and visit us again! We can’t wait to create another incredible stay for you! With best regards Andy So Area General Manager

Dear Stanley Thanks very much for rating for us. We are delighted to know that your were greatly enjoyed your recent stay overall. Please share your ‘pentaexperience’ with your family and friends and visit us again! We’d love to welcome you on your next stay in Penta! With best regards Andy So Area General Manager

Dear Traveler Thanks very much for your wow-rating! How amazing it is to learn that you were fully satisfied with your recent stay with us. Please share your ‘pentaexperience’ with your family and friends and stay with us again. We look forward to welcoming you soon! With best regards Andy So Area General Manager

Dear Tsz Ki Thanks a lot for your lovely rating! We are thrilled to learn that your were fully satisfied your recent stay overall. We will keep up the hard to provide excellent service and cosy enviornment for our guests. Please share your ‘pentaexperience’ with your family and friends and stay with us again. We’d love to welcome you back shortly! With best regards Andy So Area General Manager

Dear Traveler Thanks very much for taking time to share your experience with us. We regret to hear that our hotel did not live up to your expectation. Regarding your comment about our cleanliness of our toilet, please rest assured that that we have already shared your valuable feedback with our housekeeping team. Besides, your valuable feedback about the attitude of our associates is also very much appreciated. We had carried out an investigation upon receiving your comment, please be assured that refresher training will be arranged internally to prevent the similar incident from happening again. We always welcome guest feedback when they need any assistance during the stay so that we could make improvement to enhance their experience. Should you need any assistance during your next stay in Penta, please feel free to let us know right away and our guest services managers will be more than happy to assist you 24 hours a day. We hope that you would choose to stay with us again and give us an opportunity to win back your trust. With best regards Andy So Area General Manager

Dear Traveler Thanks very much for taking time to write us a review. We regret to learn about the inconvenience and miscommunication you had encountered during your stay with us. Pease rest assured that our front desk associates had explained to our registered guests who had inquired about the false fire alarm issue upon thorough check of the matter concerned. Your valuable comment has been well noted and shared with the department concerned for further improvement. We sincerely hope that you would give us another chance to make up for you during your next stay with us. With best regards Andy So Area General Manager

Dear Traveler Thanks a million for your full-star rating and continuous support to Penta! How wonderful it is to hear that you had a restful stay with us and liked our attentive service. We will definitely keep up the hard work to provide excellent service and cosy environment for our guests. Please share your ‘pentastic’ experience with your family and friends and stay with us again! We can’t wait to create another incredible experience for you! With best regards Andy So Area General Manager

Dear Traveler Thank you so much for sharing your experience with us! How brilliant it is to hear that you loved our hotel particularly our attentive service, convenient location and cosy enviornment. We will continue providing excellent service and homey enviornmet for our guests. We can’t wait to create another incredible stay for your next stay in Penta! With best regards Andy So Area General Manager

Dear Chun Ho Thanks very much for rating for us. We are glad to read that you were satisfied with your recent stay overall. Please share your ‘pentastic’ experience and stay with again. We’d love to welcome you back to Pentahotel Hong Kong, Kowloon! With best regards Andy So Area General Manager

Dear P Thanks very much for sharing your experience with us. It is brilliant to hear that our service lived up to your expectation. Regarding your comment about our amenities, please be assured that we always strive for providing excellent experience for our guests, we are using the U.K.-branded - “Anatomicals” for body wash and shampoo . Should you need any assistance during your stay, please let our guest services managers know and we will be more than happy to assist you. We look forward to welcoming you again shortly! With best regards Andy So Area General Manager

Dear Guest Thanks very much for your wow-rating! How brilliant it is to hear that you loved our hotel. Your sweet endorsements about our guestroom, window-view, location and friendly associates are very much appreciated. We will keep up the hard work on providing excellent service and cosy environment for our guests. Please share your ‘pentaexperience’ for your family and friends. We look forward to welcoming you to Pentahotel Hong Kong, Kowloon! With best regards Andy So Area General Manager

Dear Micheleliza Thanks for writing us a heartfelt comment. We are pleased to read that you had an enjoyable stay with us overall. Your lovely compliments to our location, shuttle service, cosy bed and shower are very much appreciated. We will definitely keep up the hard work to provide excellent service and cosy environment for our guests. We can’t wait to create another ‘pentastic’ stay for your next journey to Hong Kong! With best regards Andy So Area General Manager

Dear Traveler Thank you so much for sharing your experience with us. We are glad to know that you enjoyed your stay overall. Regarding your comment about the food variety of our hotel, please rest assured that we indeed provide a-la-carte menu which serves a variety of local comfort food for our guests. Should you need any assistance during your stay with us, please approach our guest services managers and we will be more than happy to assist you. We’d love to welcome you to Penta again! With best regards Andy So Area General Manager

Dear Jessica Thanks a million for your full-star rating and lovely words. We are thrilled to read that you had a ‘pentastic’ stay with us on your weekend getaway. Although we are a bit off from the prime location, our hotel is indeed a hidden gem away from the hustle and bustle of the city that brings peace and tranquillity to your journey. Do share your ‘pentaexperience’ with your family and friends and explore a little bit more around our hotel. We’d love to create another incredible stay for you! With best regards Dear Jessica Thanks a million for your full-star rating and lovely words. We are thrilled to read that you had a ‘pentastic’ stay with us on your weekend getaway. Although we are a bit off from the prime location, our hotel is indeed a hidden gem away from the hustle and bustle of the city that brings peace and tranquillity to your journey. Do share your ‘pentaexperience’ with your family and friends and explore a little bit more around our hotel. We’d love to create another incredible stay for you! With best regards Andy So Area General Manager Area General Manager

Dear guest Thank you for giving us a lovely rating. We are delighted that you had a pentastic stay with us lately, please share your experience with your family and friends and stay with us again. We look forward to welcoming you back soon! Best regards Andy So Area General Manager

Dear Kitt Thanks very much for your review. We are delighted to hear that you had a pleasant stay with us. Your lovely compliments to our housekeeping team are very much appreciated. We will continue striving for excellent service and homey environment for our guests. Please share your ‘pentastic’ experience and visit us again. We’d love to welcome you to Penta soon! With best regards Andy So Area General Manager

Dear Chan Thanks a lot for your sweet words. We are delighted to hear that you liked our hotel particularly our friendly pentapeople and our attentive service. Although we are a bit off from the prime location, we indeed provide complimentary daily shuttle service going to the heart of Tsim Sha Tsui, K11 Art Mall for our guests’ convenience. Besides, as a neighbourhood lifestyle brand, our nostalgic Hong Kong-style design and aged brick walls are both of our signature interior features. Should you need any assistance during your stay, please feel free to approach our front desk associates and we will be more than happy to assist you. We look forward to welcoming you to Pentahotel Hong Kong, Kowloon again! With best regards Andy So Area General Manager

Dear Jackie Thanks for your time in rating for us. We regret to know that you were not fully satisfied with your recent stay. We always strive to improve and provide excellent service for our guests. Should you require any assistance during your stay, please feel free to let us know and our guest services team will be delighted to assist you 24 hours a day. We hope that you would choose to stay with us again on your next trip to Hong Kong. With best regards, Andy So Area General Manager

Dear MJ Thanks very much for your lovely rating and words. It is amazing to hear that you liked our hotel particularly our friendly 'pentapeople' and cosy room. The bay window seat in each of our guestroom is indeed a brilliant place to enjoy the view of East Kowloon. We will keep up the hard work to provide excellent service and homey environment for our guests. Do share your ‘pentaexperience with your family and friends. We’d love to greet you back shortly! With best regards Andy So Area General Manager

Dear Traveller Thank you so much for writing us a valuable review. We regret to know that the closure of our seasonal pool has let you down; allow me to reassure you that we have highlighted the winter time suspension of our seasonal outdoor pool on our website and online travel agency platforms. We wish to meet our guests' expectation and would not like to risk misleading anyone. Should you need any assistance, please feel free to approach our guests services managers and we will be more than happy to assist you. We’d love to welcome you on your next trip to Hong Kong! With best regards Andy So Area General Manager

Dear Traveller Thanks a lot for your 5-star rating! How amazing it is to read that our hotel lived up to your expectation overall and you loved our authentic homemade pizza. We will keep up the hard work to provide excellent service and cosy environment for our guests. Please share your ‘pentastic’ experience and visit us again. All of our pentapeople look forward to welcoming you back soon! With best regards Andy So Area General Manager

Dear Guest Thanks a million for your 5-star rating and support to Pentahotel Hong Kong, Kowloon. We are thrilled to read that you had a perfect stay with us. We will continue providing excellent service and cosy environment for our guests. Please share your ‘pentastic’ experience with your family and friends and explore a little more around our hotel on your next stay with us. We hope to greet you back shortly! With best regards Andy So Area General Manager

Dear Richard Thanks a million for your 5-star rating and lovely words. It is wonderful to hear that our hotel exceeded your expectation. Your sweet endorsements about every aspect of the hotel in particular our friendly service are huge encouragement for us. We will keep up the hard work to provide excellent service and cosy environment for our guests. Please share your ‘pentaexperience’ with your family and friends and visit us again! We look forward to greeting you on your next trip to Hong Kong! With best regards Andy So Area General Manager