Outdoor pool, pool umbrellas, pool loungers

Reviews of Holiday Inn Golden Mile, an IHG Hotel

4 out of 5
Holiday Inn Golden Mile, an IHG Hotel
50 Nathan Road Tsim Sha Tsui, Kowloon

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 1004 reviews" "
Rating 8 - Good. 410 out of 1004 reviews" "
Rating 6 - Okay. 88 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 27 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and hotel with small kids
Stayed 2 nights in Jan 2024
Response from Carlos Souza General Manager on 15 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel, especially when traveling with small children. We understand the importance of a convenient location, and we're glad that our hotel's location worked well for you and your family.We strive to provide a welcoming and accommodating environment for families, and we're delighted that you found our hotel suitable for your needs. If there's anything specific that made your stay with your kids enjoyable, please let us know so that we can continue to enhance our services and amenities for families.Thank you once again for your kind words. We hope to have the pleasure of hosting you and your family again in the future. If you have any further questions or requests, please feel free to reach out to us. Safe travels!Warmest regards, Carlos Souza General Manager

10/10 Excellent

Judy, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all efficient and friendly. All the staff knows basic English, so questions and instructions are effectively answered. Rooms are comfortable and breakfast buffet excellent.
Stayed 5 nights in Jan 2024
Response from Carlos Souza General Manager on 31 Jan 2024
Thank you for taking the time to provide feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and enjoyed various aspects of your stay. Creating a comfortable and relaxing environment for our guests is important to us, and we are glad that we could meet your expectations in this regard. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Cliff

Stayed 4 nights in Jan 2024
Response from Carlos Souza General Manager on 3 Feb 2024
Thank you for your kind remarks and high score for your staying experience with us.We look forward to hosting you again the next time you visit Hong Kong!Best Regards,Carlos SouzaGeneral Manager

8/10 Good

Chan Goo, Seoul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good for price
Stayed 1 night in Jan 2024
Response from Carlos Souza General Manager on 14 Jan 2024
We are very glad to know that you are satisfied with our pricing. We look forward to having you again with us the next time your visit Hong Kong!Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Imbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Carlos Souza General Manager on 11 Jan 2024
Thank you for choosing our hotel and sharing your review on your recent stay at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Christine yun hung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Carlos Souza General Manager on 11 Jan 2024
Thank you for choosing our hotel and sharing your review on recent stay at our hotel. We look forward to welcoming you back in the future.

4/10 Poor

Sophia

Travelled with group
Stayed 2 nights in Jan 2024
Response from Carlos Souza General Manager on 9 Jan 2024
Thank you for choosing our hotel as your accommodation choice, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to enhance your future stays or if you have any further suggestions, please feel free to reach out to us.

10/10 Excellent

Koon Kiong, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 4 nights in Dec 2023
Response from Carlos Souza General Manager on 9 Jan 2024
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are glad to hear that our hotel was in good location which met your expectations and contributed to a positive experience during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Lance, Newport Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Subway line around the corner allows for easy access to all of HK.
Stayed 4 nights in Dec 2023
Response from Carlos Souza General Manager on 9 Jan 2024
Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your comment about our hotel's location and the proximity to the subway line has provided you with convenient transportation options, allowing guests to navigate Hong Kong easily. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Joseph

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall, our time at the hotel was awesome. Checking in and out was a breeze, and the price was totally fair. The location was spot on - literally beside the station, making it super convenient. The hotel had that fresh, new vibe, and our room was squeaky clean and looked brand new. They nailed the custom setup we were expecting. The only hiccups were the spoons and glasses, which weren't cleaned properly, and the room being a bit too chilly with no way to adjust it. But honestly, besides those minor things, everything else was great. We had a blast and would totally come back!
Stayed 6 nights in Dec 2023
Response from Carlos Souza General Manager on 8 Jan 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome time at our hotel. We pride ourselves on providing a seamless check-in and check-out experience, and we're glad to know that it was a breeze for you. We sincerely apologize for the hiccups you experienced with the cleanliness of the spoons and glasses. We appreciate your feedback and will address this issue with our housekeeping team to ensure it doesn't happen again. We also apologize for the room being a bit chilly without an adjustable temperature. We'll look into this matter to provide better comfort for our guests in the future.However, we're delighted to hear that these minor issues didn't overshadow the overall great experience you had. We're thrilled that you had a blast, and we would be absolutely thrilled to welcome you back in the future. Thank you for choosing our hotel, and we look forward to providing you with an even better stay next time!Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Sheridan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central hotel. Great for a family of 5.
Stayed 3 nights in Dec 2023
Response from Carlos Souza General Manager on 25 Dec 2023
Thank you for your feedback! We're delighted to hear that our hotel's central location is convenient for your family of 5. We aim to provide comfortable accommodations for families, and we're glad we could meet your expectations.If you have any specific suggestions or requests to further enhance your experience or accommodate your family's needs, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you and your family back in the future.Warmest Regards,Carlos SouzaGeneral Manager

10/10 Excellent

Anne Marie S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Carlos Souza General Manager on 23 Dec 2023
Thank you for sharing with us your generous review. We are so very glad to hear that you have enjoyed your stay at Holiday Inn golden mile.Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Tommy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is convenient but hotel room looks old and not upgraded especially the toilets still using the old conventional with 2 separate hot and cold turning knob where I feels it is too outdated. I also feels that it will be wasting water as nobody will bother to turn off 2 separate knobs. It should be upgraded to 1 lever tap with mixing cold and hot together which is easier to access instead of turning it.
Stayed 7 nights in Dec 2023
Response from Carlos Souza General Manager on 19 Dec 2023
Thank you for taking the time to provide us feedback on your recent stay at our hotel. We apologies for the inconvenience you experienced during your stay. We understand your concerns regarding our dated room and amenities while we are constantly working on improving our property and guest experience, and your comments will be taken into consideration for our future upgrades and renovations. We value your feedback and want to assure you that we are committed to providing a pleasant and enjoyable stay for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Warmest regards, Carlos Souza General Manager

4/10 Poor

WanXin

Stayed 2 nights in Dec 2023
Response from Carlos Souza General Manager on 5 Jan 2024
Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Shoppers Stop

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and comfort stay
Stayed 2 nights in Dec 2023
Response from Carlos Souza General Manager on 13 Dec 2023
Thank you for your feedback! We're glad to hear that you enjoyed both the location and the comfort of your stay.We understand the importance of a convenient location for our guests, and we strive to provide easy access to various attractions, transportation options, and amenities in the surrounding area.Ensuring a comfortable stay is one of our top priorities. We work hard to provide cozy accommodations, quality services, and amenities that contribute to a pleasant and relaxing experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.Best regards,Carlos SouzaGeneral Manager

8/10 Good

Samera

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Carlos Souza General Manager on 7 Dec 2023
Thank you for awarding your stating experience at an 8 out of 10. we are very glad to see that you have enjoyed your stay with us and we hope to see you again very soon.Warmest Regards,Carlos SouzaGeneral Manager

4/10 Poor

Luisito

Business traveller
Great location but...
I booked for a 3 night/triple sharing (3-adult) suite. Upon check-in I was told that I had to pay extra for the 3rd person. Was already late, man in the reception (trainee in his nameplate) could hardly speak English and one person in our party was already too tired to argue. Aside for the location of the hotel and the friendly concierge, there was really nothing great to say about our stay there.
Stayed 3 nights in Dec 2023
Response from Carlos Souza General Manager on 7 Dec 2023
We apologize for the inconvenience you experienced during your stay at our hotel. We understand that the situation with the additional charge for the third person was frustrating and that the communication with the trainee at the reception was not ideal.We strive to provide clear and transparent information regarding any additional charges or policies, and it seems that we fell short in this instance. We apologize for the inconvenience caused and any confusion it may have caused you and your party.We truly value your feedback as it helps us identify areas for improvement. We will address the issue with our reception team to ensure better communication and language proficiency in the future.While we are glad to hear that you appreciated the location of our hotel and found our concierge to be friendly, we regret that there were no other positive aspects of your stay that stood out to you.Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Best regards,Carlos SouzaGeneral Manager

10/10 Excellent

salman, Jabriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel super clean friendly staff best location
Stayed 2 nights in Dec 2023
Response from Carlos Souza General Manager on 7 Dec 2023
Thank you for your very kind words regarding your recent stay at our hotel. We are thrilled to hear that you found the experience to be very good, with super clean facilities and friendly staff. We also appreciate your recognition of our excellent location.Our team takes great pride in maintaining a high standard of cleanliness throughout the hotel, as well as providing friendly and attentive service to our guests. It's wonderful to know that our efforts have made a positive impression on you.We also understand the importance of a prime location, and we are glad that our hotel's location met your expectations. We strive to offer convenience and accessibility to our guests, allowing them to make the most of their stay and explore the surrounding area easily.Thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Carlos Souza

10/10 Excellent

salman, Jabriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Carlos Souza General Manager on 12 Dec 2023
I’m so pleased that you felt my hotel comfortably accommodated all your needs, and I do hope you found some time to relax and enjoy the very best of our fantastic city. It’s also wonderful to see that you have awarded my team with the highest possible scores available to you and that you would recommend my hotel to other visitors of this site – rest assured, your feedback is greatly appreciated by all of us here at the Holiday Inn Golden Mile. Thank you once again,, I do hope to be able to welcome you back with us on your next trip to Hong Kong.Warmest and best regards,Carlos SouzaGeneral Manager

8/10 Good

Roman

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good location in TST
Great location but the rooms are a bit old and service not as good as expected.
Stayed 2 nights in Nov 2023
Response from Carlos Souza General Manager on 1 Dec 2023
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We take your comments very seriously and will use them as an opportunity for improvement.We understand that the condition of the rooms did not meet your expectations, and we apologize for any dissatisfaction caused. We continuously strive to maintain and update our facilities to provide a comfortable and enjoyable stay for our guests. We will take your feedback into consideration as we plan future renovations and upgrades. Thank you.Regarding the service, we regret that it did not meet your expectations. Our goal is to provide exceptional service to all our guests, and we apologize if we fell short on this occasion. We will review our training and processes to ensure that our staff delivers the level of service that our guests deserve.We appreciate your feedback as it helps us to identify areas for improvement. We hope that you will give us another opportunity to provide you with a better experience in the future.If you have any further questions, or concerns or if there is anything we can do to address your specific issues, please feel free to reach out to our management team directly. We value your feedback and would like to make it right.Thank you again for choosing our hotel, and we hope to have the chance to welcome you back and exceed your expectations in the future.Best regards,Carlos Souza General Manager

10/10 Excellent

Jaika

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from Carlos Souza General Manager on 1 Dec 2023
I’m so pleased that you felt my hotel comfortably accommodated all your needs, and I do hope you found some time to relax and enjoy the very best of our fantastic city. It’s also wonderful to see that you have awarded my team with the highest possible scores available to you (5). Rest assured, your feedback is greatly appreciated by all of us here at the Holiday Inn Golden Mile. Thank you once again, I do hope to be able to welcome you back with us on your next trip to Hong Kong.Warmest regards,Carlos SouzaGeneral Manager

8/10 Good

MANISHA

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The location of the property is amazing. The staff is really nice and accommodating. The rooms are very outdated but the location wins.
Stayed 1 night in Nov 2023
Response from Carlos Souza General Manager on 30 Nov 2023
Thank you for your feedback. We appreciate your positive comments about the amazing location of our property. We understand that a convenient location can greatly enhance the overall experience of your stay.We're also glad to hear that our staff provided you with excellent service and were accommodating to your needs. Our team strives to create a welcoming and comfortable environment for our guests.Regarding the rooms, we apologize if they did not meet your expectations. We value your feedback here and will take it into consideration as we continue to make improvements to enhance the overall guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again in the future.Best regards,Carlos SouzaGeneral Manager

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HK - Tsim Sha Tsui
Very good location, next to almost everything that is necessary for business or family vacation. Next to subway, shopping malls, food and walking distance to the Bayfront.
Stayed 6 nights in Nov 2023
Response from Carlos Souza General Manager on 24 Nov 2023
Dear valued guest,Thank you for taking the time to share your positive feedback about our hotel's location. We are delighted to hear that you found our location to be very good and convenient for both business and family vacations. Being close to the subway, shopping malls, dining options, and within walking distance to the Bayfront allows our guests to have easy access to various amenities and attractions.We strive to provide a central and accessible location that enhances our guests' experience during their stay. Your satisfaction is important to us, and we are glad that our location met your expectations.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Best regards,Carlos Souza

10/10 Excellent

Chi Lun, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Golden Mile is in a shopping area with convenient transportation. The hotel room size is big enough which compared with another hotels in Hong Kong. Courteous staff and excellent services. Air purify was setting up in the guest room 24 hours. Doorman Tom fervently to help me to transport my luggage to the room I stayed.
Stayed 5 nights in Nov 2023
Response from Carlos Souza General Manager on 19 Nov 2023
Thank you for sharing your positive experience at Holiday Inn Golden Mile!We're delighted to hear that you enjoyed our hotel's location in a bustling shopping area with convenient transportation. Being in the heart of the action allows our guests to easily explore and indulge in the vibrant shopping scene of Hong Kong.We're glad that you found the room size to be spacious compared to other hotels in Hong Kong. We understand the importance of providing comfortable and well-appointed accommodations for our guests to relax and unwind during their stay.It's wonderful to know that you received courteous service from our staff and experienced excellent service throughout your stay. Our team takes pride in delivering exceptional service to ensure our guests have a memorable experience.We're also pleased to hear that an air purifier was set up in your guest room, providing a clean and fresh environment for your comfort. We strive to prioritize the well-being of our guests and provide a pleasant atmosphere.Thank you for highlighting the assistance of Doorman Tom. We appreciate the dedication and helpfulness of our staff members, and we will pass on your kind words to Tom.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.Best regards,Carlos SouzaGeneral Manager

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Carlos Souza General Manager on 9 Nov 2023
We're glad that you had a positive experience with us, and your rating of 8 out of 10 is much appreciated. We are constantly striving to improve and provide even better service in the future. If there's anything specific we can do to make your next stay even more enjoyable, please let us know. Thank you for your feedback, and we look forward to welcoming you back again!Warmest regards,Carlos SouzaGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old property, decent service, great location
Old property, smells weird. Service is good. OK breakfast spread with nice service. Very convenient location. Hotels.com information is grossly incorrect. I was allowed to book a room with a child between 12-17 years on the site but was forced to pay extra at the property since they treated the child as an adult. Also, they do not have an airport shuttle.
Stayed 6 nights in Oct 2023
Response from Carlos Souza General Manager on 28 Oct 2023
Thank you for sharing your feedback with us. We apologize if the property had a peculiar smell due to its age. We appreciate your positive comments about the service provided by our staff and the satisfactory breakfast spread with good service. We understand that the convenient location was a plus for you. We apologize for any inconvenience caused by the incorrect information on Hotels.com regarding booking a room with a child between 12-17 years. We will address this issue with the relevant parties to ensure accurate information is provided in the future. We appreciate your valuable input, and we will take your comments into consideration as we strive to improve our services. If you have any further concerns, please do not hesitate to let us know.Carlos Souza General Manager

8/10 Good

Ravindra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Carlos Souza General Manager on 27 Oct 2023
Thank you for taking the time to post your review here on our website, and indeed for this valuable opportunity to respond. Thank you for a 8 out of 10 high score. Please know that your custom is very valued, and look forward to having the pleasure and the privilege of welcoming you back in the not too distant future. Warmest regards Carlos SouzaGeneral Manager

8/10 Good

Pierre

Business traveller
Liked: Amenities
Bon service et très près du métro et des services.
Stayed 8 nights in Oct 2023
Response from Carlos Souza General Manager on 24 Oct 2023
Thank you for your feedback! We're delighted to hear that you appreciated our good service and our proximity to the metro and services. We strive to provide quality service and make your stay as convenient as possible. Being located close to the metro allows for easy transportation around the city and access to the various services nearby.We appreciate you sharing your satisfaction with us. If you have any other needs or questions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back and providing an even better experience. Have a great day!Warmest regards,Carlos SouzaGeneral Manager

8/10 Good

Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient, room is quite big and staff is very polite, all good, 👍👍👍👍
Stayed 5 nights in Oct 2023
Response from Carlos Souza General Manager on 23 Oct 2023
Thank you for your review! We're delighted to hear that you found our hotel's location convenient, the room spacious, and our staff polite. We strive to provide a convenient location that allows easy access to various destinations. Additionally, ensuring comfortable and spacious rooms is a priority for us to ensure a pleasant stay for our guests. We also place great importance on training our staff to be polite and friendly, aiming to provide excellent service to all our guests.We appreciate your compliments and support. If you have any other needs or questions, please feel free to let us know. We look forward to welcoming you back and providing you with even better service. Have a pleasant journey! Hope to see you soon!Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Mizuho

Stayed 3 nights in Oct 2023
Response from Carlos Souza General Manager on 4 Nov 2023
Thank you so very much for awarding us with a four out of fivr score. We are thrilled to see that you have enjoyed your stay! We look forward to hosting you again in the future, it would be our absolute privilege.Warmest Regards,Carlos SouzaGeneral Manager

10/10 Excellent

steve

Stayed 1 night in Oct 2023
Response from Carlos Souza General Manager on 4 Nov 2023
Thank you so very much for awarding us with the perfect score. We are thrilled to see you that you have enjoyed your stay with us! We look forward to hosting you again in the future! Hope to see you very soon!Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Carlos Souza General Manager on 14 Oct 2023
Thank you for rating us a high score of 8 out of 10. We are very joyful to know that you have enjoyed your stay with us.Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Syed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Carlos Souza General Manager on 3 Oct 2023
Thank you for awarding us an 8 out of 10 score on Expedia. We are very glad to know that you have enjoyed tour stay with us. Please let us know if you have further feedback or comments in regard to your staying experience.Warmest Regards,Carlos SouzaGeneral Manager

10/10 Excellent

Yu Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location- close proximity to all the malls and restaurants around.
Stayed 2 nights in Sep 2023
Response from Carlos Souza General Manager on 18 Sept 2023
Thank you for awarding us a 5/5 on Expedia. We are very happy to hear that our location has made your trip more convenient. We thank you for your kind compliments and we hope to see you again sometime soon.Warmest regards,Carlos SouzaGeneral Manager

10/10 Excellent

Choon Chuan Clement

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very near MTR and nice food places.
Stayed 4 nights in Sep 2023
Response from Carlos Souza General Manager on 11 Sept 2023
Thank you for your positive review! We're delighted to hear that you had a good experience at our hotel, our team and I strive to provide a convenient and enjoyable stay for our guests, and we're glad to know that you appreciated our proximity to transportation and the dining options nearby. We hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with to make your stay more pleasant, please let our team know.Warmest Regards,Carlos SouzaGeneral Manager

4/10 Poor

Victor

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Carlos Souza General Manager on 4 Sept 2023
Thank you for taking the time to post your review and feedback here, and for this valuable opportunity to respond. I was sorry to hear that you felt your stay could have been improved. Please do accept my sincere apologies for any shortfall in expectations. If you would kindly share with us more details about your staying experience, we would be more than happy to improve upon our services to better suit your needs. On behalf of everyone here at the Holiday Inn Golden Mile, thank you once again for choosing us, and I very much hope to have the opportunity to welcome you back one day, and the chance to impress you somewhat better than we did on this occasion.Warmest regardsCarlos SouzaGeneral Manager

10/10 Excellent

Leong Fong Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to MRT
Stayed 4 nights in Aug 2023
Response from Carlos Souza General Manager on 25 Aug 2023
Thank you for your review! We're glad to hear that you have enjoyed our hotel's convenient location. Being near public transportation is definitely a plus, making it easier for our guests to explore the city and reach their destinations. We hope this proximity added convenience to your stay. If you have any other feedback or suggestions, please feel free to share. We appreciate your support and hope to welcome you back in the future! Thank you for staying at Holiday Inn Golden Mile Hong Kong.Warmest regardsCarlos SouzaGeneral Manager

8/10 Good

Elena L

Convenient location and spacious family room, housekeeping was good
Stayed 9 nights in Aug 2023
Response from Carlos Souza General Manager on 25 Aug 2023
Thank you for your review! We are pleased to hear that you found our hotel's location convenient and our family room spacious. We strive to provide comfortable accommodations for families. It's also great to know that you were satisfied with our housekeeping services. Your feedback is valuable to us, and we appreciate your recommendation. If you have any other suggestions or requests, please feel free to let our team know. We look forward to welcoming you back in the future and providing you with another enjoyable stay!Warmest regardsCarlos SouzaGeneral Manager

6/10 Okay

Joyce Shek Yin

Stayed 8 nights in Aug 2023
Response from Carlos Souza General Manager on 2 Sept 2023
Thank you for your kind remarks to your staying experience. We look forward to hosting you again in the future, it would be our genuine pleasure and privilege. Please do let us know if you have any further comments or inquiries.Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Hui

Stayed 1 night in Aug 2023
Response from Carlos Souza General Manager on 1 Sept 2023
Thank you for your high score review. Please let us know if you have any further review or feedback, we hope you had a fantastic holiday with Holiday Inn Golden Mile.Warmest Regards,Carlos SouzaGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service
The Holiday Inn was centrally located. The room was nice and on a quiet floor. The toilet had a problem and kept running. I reported it. It still was not fixed. The water would fill up, stop, and run out slowly and continually kept running. The fast fill needed to be replaced ( I am a Plummer) but he did not agree with me. disappointed the pool was closed.
Stayed 3 nights in Jul 2023
Response from Carlos Souza General Manager on 2 Aug 2023
Thank you for taking the time to provide feedback about your recent stay at our Holiday Inn. We are pleased to hear that you enjoyed the central location of our hotel and that you appreciated the quiet floor where your room was located.However, we apologize for the issue with the toilet in your room. Our maintenance team strives to ensure that all room amenities are in good working condition before and during your stay. We are disappointed to hear that the issue was not resolved even after you reported it, and we will take the necessary measures to ensure that the problem with the plumbing system is fully resolved.We are sad to hear that the pool was closed during your stay. Please note that the safety and well-being of our guests is our top priority, and we have taken necessary measures to close public spaces, including the pool, to ensure that our hotel complies with safety regulations and offers a safe environment to our guests and staff.Once again, thank you for sharing your feedback, and we hope you'll choose to stay with us again in the future, so we can provide you with an even better Holiday Inn experience.Best regards,Carlos SouzaGeneral Manager

8/10 Good

guang

Stayed 3 nights in Jul 2023
Response from Carlos Souza General Manager on 12 Aug 2023
Thank you fir awarding us with a four out of five score. We thank you for choosing Holiday Inn Golden Mile Hong Kong and we hope you have had a pleasant stay with us.Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Chung Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to come back to
Great location and reasonably spacious rooms for Hong Kong standards. Only problem is the crowd control at the lobby but to be fair, it's not the hotel's fault.
Stayed 3 nights in Jul 2023
Response from Carlos Souza General Manager on 12 Jul 2023
Thank you so much for taking the time to leave us a review. We are glad to hear that you enjoyed our hotel's location and reasonably spacious rooms, and we truly appreciate your understanding regarding the crowd control at the lobby. We will continue to work hard to improve our services and facilities, and we look forward to welcoming you back on your next visit to Hong Kong. Thank you again for choosing our hotel.Warmest Regards,Carlos SouzaGeneral Manager

10/10 Excellent

NUR AZIZAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My parents especially loved the hotel for its clean facilities, convenience and safety!
Stayed 3 nights in Jun 2023
Response from Carlos Souza General Manager on 19 Jun 2023
Welcome to Holiday Inn Golden Mile Hong Kong! We are very happy to hear that your parents have enjoyed our hotel's clean facilities and convenient location.On behalf of my entire team, it was a pleasure to host you and it would be a pleasure and a privilege to welcome you back.Warmest regardsCarlos SouzaGeneral Manager

10/10 Excellent

Rosa

Stayed 1 night in Jun 2023
Response from Carlos Souza General Manager on 8 Jul 2023
Thank you for awarding us with the maximum score available to you on Expedia. We are very happy to see that you have enjoyed your stay and have enjoyed every aspects of our services. We look forward to having you with us the next time you visit Hong Kong. Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Carlos Souza General Manager on 17 Jun 2023
Thank you for staying at Holiday Inn Golden Mile!Thanks for awarding us with a high score of 8 and sharing your feedback on expedia. We look forward to hosting you again in the future!Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Paul

Stayed 4 nights in Jun 2023
Response from Carlos Souza General Manager on 4 Jul 2023
We are very glad to see that you have enjoyed your stay with Holiday Inn Golden Mile and have awarded us a high score of 4 out of 5. It is our absolute privilege and pleasure to host you and we look forward to hosting you in the future as well!Warmest Regards,Carlos SouzaGeneral Manager

8/10 Good

Silverleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Carlos Souza General Manager on 12 Jun 2023
I was absolutely delighted to read your review. Thank you for awarding us with a high score of 4 out of 5. I hope to have the pleasure and privilege of welcoming you again soon. Warmest regards, Carlos SouzaGeneral Manager

10/10 Excellent

Guangming

Stayed 2 nights in Jun 2023
Response from Carlos Souza General Manager on 30 Jun 2023
We are so very happy to see that you have awarded us with the maximum score available to you on this platform. I do hope that you had a wonderful and relaxing time in the city and got the best from our city. On behalf of my entire team, it was a pleasure to host you and it would be a great pleasure and a privilege to welcome you back.Warmest regardsCarlos SouzaGeneral Manager

8/10 Good

Shuk Fun

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room 1504 was in very poor condition. The bathroom water leaking under the sink and the fridge is not cold at all.
Stayed 16 nights in May 2023
Response from Carlos Souza General Manager on 9 Jun 2023
We are so very sorry to hear that our room condition such as our bathroom amenities and our fridge could not make your stay feel more pleasant. We have contacted the relevant department for the appropriate measures and improvement, thank you for bringing it to our team's attention. We hope to have the opportunity to host you again and impress you better in your next stay with us.Thank you for choosing Holiday Inn Golden Mile and we hope to see you again soon!Warmest Regards,Carlos SouzaGeneral Manager