Hallway

Reviews of The Jesselton Hotel

3.5 out of 5
The Jesselton Hotel
69 Jalan Gaya, Kota Kinabalu, Sabah

Reviews

8.4

Very good

Rating 10 - Excellent. 160 out of 445 reviews" "
Rating 8 - Good. 201 out of 445 reviews" "
Rating 6 - Okay. 67 out of 445 reviews" "
Rating 4 - Poor. 14 out of 445 reviews" "
Rating 2 - Terrible. 3 out of 445 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

GIM-LOO

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
right in the middle of the city centre
Stayed 1 night in Feb 2024

8/10 Good

Leung, Poughkeepsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkout procedure was tedious and lengthy. It may due to lack of training or being trained.
Stayed 2 nights in Feb 2024

8/10 Good

Flo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping and dinning
Stayed 1 night in Oct 2023

10/10 Excellent

Shawn

Stayed 2 nights in Oct 2023

8/10 Good

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Siok Siong

Liked: Cleanliness, staff & service, property conditions & facilities
Room as expected for age. Quite well maintained.
Stayed 1 night in Sep 2023

10/10 Excellent

Cira

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in perfect location
The Jesselton is in Gaya Street in the heart of KK. It is the perfect location for exploring the city, with everything within walking distance. The hotel is probably the oldest in KK, but the rooms are comfortable and fairly modern. Everything in the hotel is of high quality, and well maintained. The Jesselton harks back to more elegant times . There is no ding room, but there is an endless selection of restaurants close by. What was the restaurant is now a rather good sushi restaurant. The lack of a swimming pool wasn't a problem for us as we only stayed a few days.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel in great location.
Stayed 1 night in Mar 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
This hotel is one of those old fashioned hotel's It is small but central. Very polite receptionists and room boy.all helpful and speak excellent English. If you require all the modern convenient appliances and sky bars and restaurants. Do not book this hotel if you just want a nice room and old fashioned civility this is the place for you
Stayed 4 nights in Mar 2023

8/10 Good

Arthur

Liked: Cleanliness, staff & service, room comfort
A historic hotel in the heart of Jesselton.
However, the classic interior and furnishing is a little aged and tired. Staff were really helpful and courteous. I hope the management can restore this hotel to its former glory.
Stayed 1 night in Jan 2023

10/10 Excellent

shahriman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfortable hotel. Very convenient area. But, its not car park friendly. Ideal for walking tourists and Grab.

10/10 Excellent

shahriman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable hotel. Very convenient area. But, its not car park friendly. Ideal for walking tourists and Grab.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were extremely friendly and helpful in arranging a driver for us who was equally friendly and helpful. The hotel photo doesn't look quite right--it is not on a corner, but it is on a street with trees down the median. We liked it enough that stayed there a second time, two weeks later.
Stayed 2 nights in Sep 2022

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, small, old style hotel in a good location. Plenty of eating choices nearby with a Japanese restaurant downstairs. The room was comfortable once I figured out how to work the A/C and lights. When I had questions they were quick to take care of whatever I needed. Recommended at a reasonable price.
Stayed 2 nights in Aug 2022

4/10 Poor

Aun Num

Stayed 1 night in Sep 2020

8/10 Good

Soufiane

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from May on 21 Feb 2020
Thank you for your rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Staff pleasant and helpful. Pity that hotel renovations were proceeding making it somewhat noisy during the day.
Stayed 2 nights in Jan 2020
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dudleigh George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
The Jesselton Hotel is right in middle of town and there are many eating places nearby. It is one of the few English built buildings left standing. It has been modernized to make it a comfortable Hotel. The Restaurant was closed for r enervation while I was there. Over all I had no complaints about this Hotel. had four nights there.
Stayed 4 nights in Jan 2020
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff provided great customer service with a smile .
Stayed 2 nights in Dec 2019
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown. Very safe. Great shopping of any sort. All types of foods, all within short walking distances
Stayed 5 nights in Jan 2020
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our perfect stopover each and every time!
It has been our third return stay at the Jesselton and the newly renovated rooms wing although lost some of the colonial charm comparing to the original furnishing are smartly appointed with all the creature comforts at hand. As expexted from a boutique hotel the staff welcomes you with a big smile each time you enter the building and Front Desk team acknowledges returning Guests. Perfect location on the corner of Gaya Street with Sunday flea market with local finds and curiosities, plus easy access to the lush jungle hill behind makes it a perfect stopover for any longer stay in Sabah!
Stayed 1 night in Jan 2020
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was not mentioned at Expedia or by the hotel that the inhouse eatery (breakfast area) is under renovation. The bar area was also closed so we can't sit to relax anywhere at the lobby area while waiting for your pick up and etc. The lobby has only 4 seats which are always occupied by check in or check out guests.
Stayed 4 nights in Dec 2019
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the history and the friendly staff
Stayed 2 nights in Dec 2019
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Arminah Binti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Very nice place to stay and friendly staff. I stay here only one night and was thinking to comeback again anytime. I love the wooden furniture and old style of the electric switch.
Stayed 1 night in Dec 2019
Response from May on 7 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

SOHYUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice staffs
Stayed 1 night in Dec 2019
Response from May on 26 Dec 2019
Thank you very much for the feedback!

8/10 Good

CynthiaTeo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Front desk Ms Lea was helpful, cheerful. Booked us Grab and help us look out for the car. Recommended a good shopping place for us. Just hope hotel will check on aircon or carpet, once we stepped into our room, we had itchy throat and start to sneeze. Air feels dry and can’t sleep well.
Stayed 3 nights in Oct 2019
Response from May on 4 Dec 2019
Hello Cynthia, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

8/10 Good

Soo Hwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, clean and friendly staffs.
Stayed 1 night in Oct 2019
Response from May on 31 Oct 2019
Dear Soo Hwei, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that hotel location and staffs delighted you. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Chee Yeu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel with old world charm
It was a short stay but the room is nice and clean and the location is the best you can ask for in KK.
Stayed 1 night in Oct 2019
Response from May on 10 Oct 2019
Dear Chee Yeu, thank you and we are so glad to hear that hotel location delighted you. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with plenty of good food nearby. Supermarkets within walking distance.
Stayed 2 nights in Sep 2019
Response from May on 2 Oct 2019
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that hotel location delighted you. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Lovely old property with Old-world charm.
Stayed 5 nights in Sep 2019
Response from May on 1 Oct 2019
Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that hotel location delighted you. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel located in a superb location. Very well kept and super clean for a heritage hotel, and staff were super helpful.
Stayed 1 night in Sep 2019
Response from May on 17 Sept 2019
Dear Kenneth, thank you choosing The Jesselton Hotel and taking your time to review and rate. We hope you had a pleasant stay with us. Looking forward to welcome you back!

8/10 Good

Segitan, Sandakan, sabah , Borneo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but rooms are nice n clean, overall iam happy with it, facilities have upgraded , walking distance to the mall etc
Stayed 1 night in Aug 2019
Response from May on 4 Sept 2019
Dear Segitan, thank you for taking your time to write a review. We are delighted to hear that you were happy with your stay and we wish to welcome you back next time!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
clean , very convenient location, close to food, shopping. Staff are friendly.
Stayed 3 nights in Aug 2019
Response from May on 4 Sept 2019
Thank you for commenting us and we are happy to hear that. We wish to welcome you back again during your next visit.

10/10 Excellent

YP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, at the end of Gaia street. Stayed in the new wing, in a clean and tastefully renovated room. Helpful reception. Nothing to fault.
Stayed 2 nights in Aug 2019
Response from May on 4 Sept 2019
Dear YP, thank you for leaving your positive words and we hope to welcome you back soon!

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the boutique room in the new wing. Stayed for just one night before catching an early flight.
Stayed 1 night in Aug 2019
Response from May on 4 Sept 2019
Dear Geraldine, thank you for leaving a good review and we hope to welcome you back during your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunday Market in front of the hotel.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The good: Lovely concept. Hotel has its own personality. Friendly team from reception to cleanup crew. Perfect perfect location, food, pharmacies, kopitiam, convenience stores, herb shop everywhere. The not so good: Bedsheets and towels had tiny stains here and there due to age. All items smelt laundry fresh though. Overall: I’d recommend this place definitely.
Stayed 4 nights in Apr 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Sunday morning market on Street just outside the hotel. Great location for traveling.
Stayed 4 nights in Apr 2019
Response from May on 15 May 2019
Dear Edward, thank you for highlighting our excellent location in your review. We hope welcoming you back again.

8/10 Good

Sumie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Mar 2019
Response from May on 15 May 2019
Dear Sumie, thank you for letting us know that you had a comfortable stay at The Jesselton Hotel! We hope to see you again.

8/10 Good

Yvonne

Liked: Staff & service
Disliked: Property conditions & facilities
It was very convenient because the location of hotel is near to most attractions.
Stayed 1 night in Jan 2019

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Recently very thoroughly cleaned and it shows. Comfortable enough for a pleasant stay, however the lingering smell of fried food was all over the lobby during my 2D stay.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, centre of town walking distance to everywhere. Nice old hotel that has retained its charm while upgrading and modernising the fixtures and fittings. Perfect for short stay.
Stayed 1 night in Jan 2019

8/10 Good

Bobo

Liked: Staff & service
Comfortable and convenient
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has a lovely character and the staff were excellent.
Stayed 1 night in Dec 2018