Iron/ironing board, free WiFi, bed sheets

Reviews of Promenade Service Apartments

2 out of 5
Promenade Service Apartments
3-G-17, Lorong Api-Api 2, Api-Api Centre, Kota Kinabalu, Sabah

Reviews

6.6
Rating 10 - Excellent. 62 out of 438 reviews" "
Rating 8 - Good. 141 out of 438 reviews" "
Rating 6 - Okay. 110 out of 438 reviews" "
Rating 4 - Poor. 77 out of 438 reviews" "
Rating 2 - Terrible. 48 out of 438 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Mar 2024
Response from The Management on 21 Mar 2024
Thank you for your feedback. Looking forward to welcoming you back again.

10/10 Excellent

Nur Athirah Syazwana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from The Management on 20 Feb 2024
Thank you for giving us the feedback and looking forward to your continued patronage.

10/10 Excellent

Mas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended place to stay, all staf here is very kind and friendly,good service.the housekeeping also so friendly..easy to find food
Stayed 5 nights in Jan 2024
Response from The Management on 29 Jan 2024
We appreciate your feedback and are glad to know that we have met your expectations. Thank you for recommending our property and we hope to have the opportunity to serve you again soon.

8/10 Good

fok moi

Stayed 1 night in Nov 2023
Response from The Management on 23 Nov 2023
Thank you for giving us your feedback and looking forward to your continued patronage.

10/10 Excellent

KHAIRIL ANWAR BIN ISMAIL

Stayed 1 night in Aug 2023
Response from The Management on 24 Aug 2023
Thank you for your valuable feedback. We hope to have the opportunity to serve you better in the near future.

6/10 Okay

RUSIDDY GANING ANAK SPORRAN

ok
Stayed 3 nights in Jul 2023
Response from The Management on 7 Aug 2023
Thank you for taking the time to give your review. We hope to have the opportunity to serve you again.

8/10 Good

DG NOOR JAHIDAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable & excellent services
Stayed 1 night in Oct 2022
Response from The Management on 17 Oct 2022
Glad to have your positive feed back and we look forward to your continued patronage.

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and affordable
I stayed several nights at Promenade Service Apartment during my one-month roundtrip of Borneo. The apartment is spacious, the bed is confortable and there is a big fridge. There is even a small balcony facing the backyard to hang your laundry. Hot water, TV and Wi-Fi work fine. This is a basic apartment, so don't expect luxury, but if you are looking for a budget option, this is the right choice. The building looks a bit old from outside, but the apartments are new from inside. Be prepared to walk a bit upon check-in as there are many apartments and yours might not be near the reception (the apartments are on the 2nd and 3rd floor with elevator). Central location near the handycraft market and Waterfont restaurants, just behind the Promenade Hotel. Thank you and see you soon again!
Stayed 2 nights in Jun 2022
Response from The Management on 13 Jun 2022
Thank you for giving us a perfect rating and for recommending our hotel to other guests.

8/10 Good

Syarif Bush Luang

Stayed 2 nights in Mar 2022

10/10 Excellent

KHAIRIL ANWAR BIN ISMAIL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from The Management on 13 Jan 2022
Thank you for taking the time to provide us your valuable feedback. Hope to see you soon again.

10/10 Excellent

KHAIRIL ANWAR BIN ISMAIL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from the management on 27 May 2021
Thank you for your encouraging rating of our accommodation. Looking forward to welcoming you back soon.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky to be here
At the cov19 now , this hotel is good , near by all the convenient and food
Stayed 3 nights in Sep 2020
Response from the management on 9 Oct 2020
Glad to know you have had a satisfying stay with us. Looking forward to your continued patronage.

10/10 Excellent

KHAIRIL ANWAR BIN ISMAIL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from the management on 17 Aug 2020
thank you for choosing to stay with us. Looking forward to welcoming you back.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from The management on 10 Mar 2020
Thank you for choosing to stay with us. Looking forward to welcoming you back.

8/10 Good

Jumaan

Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from The Management on 22 Jan 2020
Thank you for choosing to stay with us, Looking forward to welcoming you back again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, so clean, they provide all needed facilities for me. Sortly, i'm satisfied with their service...
Stayed 2 nights in Dec 2019
Response from the management on 9 Jan 2020
Thank you for choosing to stay with us. Looking forward to your continued patronage.

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019
Response from The management on 2 Jan 2020
Thank you for choosing to stay with us. Looking forward to your continued patronage.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from the management on 2 Jan 2020
Thank you for choosing to stay with us. Looking forward to welcoming you back again.

10/10 Excellent

MOHAMAD, Kuching,Sarawak

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in centre town of Kota Kinabalu...
Stayed 1 night in Dec 2019
Response from the management on 30 Dec 2019
Thank you for choosing to stay with us. Looking forward to welcoming you back again.

2/10 Terrible

DuPreez, Bintulu, Sarawak

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was nice and clean. The apartment on the other hand was very disappointing. The apartment on the brochure and the one we stayed in is deffinatley not the same place.Paint on walls is dirty, bedding sheets was not clean and full of hair.The air con local control was broken and there is stains on the carpet. The shower tiles was filthily and there was mold on the bottom of shower. I will not stay in this apartments again.
Stayed 3 nights in Dec 2019
Response from The management on 27 Dec 2019
We are sorry to hear that we did not meet your expectations. We take our guests’ feedback seriously in our effort to improve our facilities & services. It is our mission to provide a satisfactory stay for all guests

4/10 Poor

Van H

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molded dirty bathroom ; never clean
Stayed 4 nights in Dec 2019
Response from The manangement on 27 Dec 2019
Thank you for your feedback which we shall use for improvement. Looking forward to welcoming you back with improved facilities

10/10 Excellent

NORAZWADA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was amazing & comfortable
Stayed 1 night in Dec 2019
Response from the management on 19 Dec 2019
Thank you for your positive comments. Looking forward to your continued patronage.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't be fool by their pictures. Yes, for the price the rooms may look alright BUT the environment of the apartment is way dodgy! It's very very dirty and not safe
Stayed 1 night in Dec 2019
Response from the management on 17 Dec 2019
Thank you for your feedback. 24-hour CCTV and security are at our property to ensure our guests’ safety. We hope to welcome you back again

6/10 Okay

P L

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from the management on 17 Dec 2019
Thank you for choosing to stay with us. Hope to welcome you back soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from The Management on 24 Jan 2020
Thank you for choosing to stay with us, Looking forward to welcoming you back again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from the management. on 29 Nov 2019
Thank you for choosing to stay with us. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from the management on 29 Nov 2019
Thank you for staying with us. We look forward to you continued patronage.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room smelly and way to the room is wet everyway.. maybe coz of rain ? The service counter is good. Friendly . But maybe this is first and last for me.
Stayed 1 night in Nov 2019
Response from the management on 26 Nov 2019
We regret to know that you did not have a satisfactory stay during your last visit. We hope to welcome you back with improved facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & safety
Stayed 2 nights in Nov 2019
Response from the management on 26 Nov 2019
Thank you for your positive feedback. Looking forward to welcoming you back soon.

8/10 Good

kris, hong kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniance for food and shoppi ng. great to kinchenette. deposit of 100rm is new to me, it will be better to inform check in guest beforehand or adjourn the payment when I can get change for rm st Center Point Sabah.
Stayed 6 nights in Nov 2019
Response from The management on 12 Nov 2019
Thank you for your valuable feedback which we shall use for improvement. We look forward to serving you better during your next stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nightmares stay over day. The picture not exactly same !
Stayed 3 nights in Oct 2019
Response from The managment on 12 Nov 2019
We regret to know that the room did not meet up to your expectations. We shall strive to do better to ensure a satisfactory stay for all our guests.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The picture not exactly same. The room dirty and got cockroaches!
Stayed 3 nights in Oct 2019
Response from the management on 5 Nov 2019
Thank you for your feedback. The comments have been taken seriously and we will use it to improve our facilities.

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so comfortable and friendly user..It has a lot of shop to buy grocery and find food..the location also strategic which is near the Pasar Filipin and also Todak Waterfront the place that everyone come to find for fresh seafood..
Stayed 2 nights in Oct 2019
Response from the management on 31 Oct 2019
Thank you for choosing to stay with us. It was a pleasure having you as our guest Looking forward to your continued patronage.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 2 nights in Oct 2019

8/10 Good

Jerlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good it’s seated in the centre were almost everything is within walking distance. Price is good, budget friendly. It just need a little improvement with the cleanliness of the hall ways, rooms are great space.
Stayed 2 nights in Oct 2019
Response from the management on 15 Oct 2019
Thank you for your positive feedback. Our guests’ comfort is always our priority. Looking forward to serving you again.

8/10 Good

Faizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovate
Stayed 1 night in Sep 2019
Response from the management on 8 Oct 2019
Thank you for your patronage. Looking forward to welcoming you back again.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from the management on 23 Sept 2019
thank you for choosing to stay with us. Hope to welcome you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from the management on 23 Sept 2019
Thank you for staying with us. Looking forward to welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from the management on 23 Sept 2019
Thank you for choosing to stay with us. Looking forward to welcoming you back as our guest soon,

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in the KK city centre
Very good price and location. An apartment with a daily cleaning service and very friendly front desk staff. Highly recommended.
Stayed 5 nights in Aug 2019
Response from the management on 10 Sept 2019
Thank you for your positive feedback. We are glad to learn that our staff made your stay pleasant. We look forward to having you back.

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from The Management on 26 Sept 2019
Thanks for staying with us.

6/10 Okay

lucy, Brunei

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Like: Location in town is good. Dislike: The apartment is part of 3 big blocks of open concept, budget apartment. It's not convenient with lots of luggage or children, because the lift is small and the rooms are scattered everywhere, even though it is only 3 minutes walk from the reception. The room take times to cool down, make sure to ask for additional room entry card to leave the air con on at all time. Noise travels easily due to no proper insulation. OK for the price paid.
Stayed 1 night in Aug 2019
Response from the management on 5 Sept 2019
Thank you for your feedback which we shall look into seriously to improve our guest services. Our priority is to ensure a satisfactory stay for all our guests.

8/10 Good

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking, good surrounded attraction & cheap
Stayed 2 nights in Aug 2019
Response from The Management on 26 Sept 2019
Thanks for staying with us. We appreciate your feedback

6/10 Okay

mikekilo

Travelled with family and small children
ok la not bad
Stayed 1 night in Aug 2019

8/10 Good

TIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Centre Point, Oceanus and Imago. Nest, clean and tidy. The room is spacious.
Stayed 1 night in Aug 2019
Response from the management on 27 Aug 2019
Thank you for your patronage. We look forward to seeing you back in KK again soon.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was very nice
Stayed 1 night in Aug 2019
Response from the management on 20 Aug 2019
Thank you for choosing to stay with us. We look forward to welcoming you back again soon.

8/10 Good

Nel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
iron condition very poor n there's no iron board.
Stayed 2 nights in Aug 2019
Response from the management on 19 Aug 2019
We thank you for your feedback and look forward to serving you better in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was cheap
Stayed 1 night in Aug 2019
Response from the management on 15 Aug 2019
Thank you for staying with us. We look forward to welcoming you back again soon.