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Reviews of Hyatt Regency Kinabalu

5 out of 5
Hyatt Regency Kinabalu
Jalan Datuk Salleh Sulong, Kota Kinabalu, Sabah

Reviews

8.4

Very good

Rating 10 - Excellent. 449 out of 1002 reviews" "
Rating 8 - Good. 374 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Normaini

Over all it was a great experience!
Stayed 1 night in Feb 2024

10/10 Excellent

Hung Mong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious
Stayed 2 nights in Apr 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Japanese restaurant was good , pool great, breakfast buffet good.
Stayed 1 night in Apr 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, clean and amazing staff
Stayed 3 nights in Apr 2024

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
Although an old hotel well kept up great breakfast buffet and fabulous views of the harbor and sunset.
Stayed 2 nights in Mar 2024

10/10 Excellent

Suhaileen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfy, clean with fresh ro mid lux interior design. The restaurants, cafe at the lobby are great. The main lobby is too humble, it gives a wring impression on the quality of rooms.
Stayed 2 nights in Mar 2024

8/10 Good

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous breakfast buffer included
Stayed 1 night in Feb 2024

10/10 Excellent

Leung, Poughkeepsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice that the hotel has sponsored amazing dragon and lions dance in front of the hotel to celebrate the Chinese New Year with the locals and guests! Excellent job to show its support of the local event and its culture.
Stayed 11 nights in Feb 2024

10/10 Excellent

Tamla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the heart of KK. Everything we need are near the hotel especially big seafood markets.
Stayed 5 nights in Jan 2024

8/10 Good

Yew Kwong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size was comfortable and spacious.
Stayed 3 nights in Jan 2024

10/10 Excellent

CK

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Kind staff and convenient location
Stayed 7 nights in Jan 2024

10/10 Excellent

WAI KEUNG ERIC

Stayed 4 nights in Dec 2023

10/10 Excellent

Areful Ashraf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money well spent
Amazing & memorable stay at Hyatt Regency. Room was very spacious & the Executive Club offers Coctails high tea
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

REY

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

REY

Stayed 5 nights in Dec 2023

8/10 Good

KHAI LENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Dec 2023

8/10 Good

Golden

Stayed 3 nights in Nov 2023

6/10 Okay

Nurshirah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to Todak Waterfront Hawker.
Stayed 1 night in Nov 2023

8/10 Good

Angela Mee Mee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience location
Stayed 13 nights in Oct 2023

8/10 Good

Ling Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15 min drive from airport. rooms are HUGE! i love the room toilet (stayed in a king room) the lobby isnt really fanciful or anything though. they could improve the design of the lobby to be more welcoming. extremely near alot of shopping centers n good food places
Stayed 3 nights in Oct 2023

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to fish market can smell it while in the pool
Stayed 2 nights in Oct 2023

8/10 Good

Derick

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and clean. Sea view was spectacular and the service was top notch.
Stayed 1 night in Oct 2023

8/10 Good

Ahaliar

Liked: Cleanliness, staff & service, amenities
We got early checkin with out even asking
Stayed 1 night in Oct 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Sep 2023

6/10 Okay

ching, san jose

Travelled with family
Tired old property, doesn’t really live up to the standard of Hyatt Regency elsewhere. Staff are just so so, subpar for a Hyatt Regency. The room is spacious, granted, but the bed is old and squeaky, lumpy and slanted somewhat. Can’t believe Hyatt Regency’s standard has plummeted so badly in this property. I do enjoy the all day dining room service. Food quality was good. Other than that, a disappointment.
Stayed 1 night in Oct 2023

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

Ngen Fah

Stayed 6 nights in Sep 2023

8/10 Good

Chuen Wing

Liked: Cleanliness, staff & service
Water quality in swimming pool is better than L M, K.K.
Stayed 3 nights in Sep 2023

10/10 Excellent

Phylle

Stayed 5 nights in Sep 2023

10/10 Excellent

Julie-ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious rooms, excellent breakfast, will definitely stay here again
Stayed 4 nights in Sep 2023

8/10 Good

Md Nashir Bin

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were all kind and very helpful. Provide very good service
Stayed 3 nights in Aug 2023

6/10 Okay

Ngi

Liked: Cleanliness, staff & service, amenities
Friendly personnel, but condition of reception hall and corridor needs major upgrade.
Stayed 2 nights in Aug 2023

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Mixed view
Mixed view, looked lovely, sea view, gave me a slice of cake as it was my birthday So all good, however not 5star service had to ask both times we swam for towels, decided to have my birthday dinner in hotel awful should have ate out Hotel had no chicken, steak or salmon, no blueberries or pineapple!! Children’s meal came Wagu beefburger, they ate, my birthday meal did not arrive, waited for ten minutes after they had finished their meal still no food so had to ask where my meal was, still not ready so cancelled it as did not want to eat my birthday meal alone so went hungry Will not recommend or return to Hayatt hotel
Stayed 1 night in Jul 2023

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the Club room small eats. .
Stayed 3 nights in Jul 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff very helpful
Stayed 6 nights in Jul 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very reasonably priced. Beds and bedding were very comfortable. Rooms were quiet and very spacious. Check-in staff were very helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Nur Nazratulhusna

Liked: Cleanliness, staff & service, property conditions & facilities
Second time in Hyatt KK and it has amazed me again. The staffs as usual were kind, polite and attentive. They even upgraded my room to the suite and gave me early check in! Maybe coz im a returning customer. It’s convenient here with the mall next door for quick shop on any necessities and gaya street is just a walk away for nice food and drinks. Would definitely come back again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, book a club access room if you can... Club lounge on 13 th floor excellent service, great views of the Sunset...
Stayed 2 nights in Jul 2023

8/10 Good

Roderic

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was wonderful. Rooms would benefit from an updating.
Stayed 1 night in Jun 2023

10/10 Excellent

Prasad

Stayed 3 nights in Jun 2023

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Easy check in. Very friendly staff. Great location. Close to ferry terminal and malls
Stayed 3 nights in May 2023

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly! And the room was very nice, was more than happy coming to there after a long days travel
Stayed 1 night in May 2023

10/10 Excellent

YING KIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All front staff were friendly and helpful. Location of hotel also excellent.
Stayed 1 night in May 2023

10/10 Excellent

Kyungrak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Kyungrak

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
Booked this hotel last minute as the other cheaper hotel we planned to stay in was fully-booked. Was pleasantly surprised by how huge the rooms were. It’s an older hotel, and some of the furniture shows some wear and tear. However, the room and bathroom were still very clean and spacious. They provide large glass bottles of drinking water in each room, and you can request new bottles if you’ve finished the first 2. Unfortunately the booking didn’t include breakfast. However, the hotel is located near many good eateries, so that wasn’t a problem. The thing I liked best about this hotel is that it’s located right next to the jetty, where you can enjoy KK’s spectacular sunsets in the evening.
Stayed 1 night in Apr 2023