Outdoor pool

Reviews of Grandis Hotel

4 out of 5
Grandis Hotel
Suria Sabah Shopping Mall, 1A Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah

Reviews

8.8

Excellent

Rating 10 - Excellent. 408 out of 861 reviews" "
Rating 8 - Good. 353 out of 861 reviews" "
Rating 6 - Okay. 72 out of 861 reviews" "
Rating 4 - Poor. 20 out of 861 reviews" "
Rating 2 - Terrible. 8 out of 861 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Robert Thomson

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good and had a pleasant stay. Thank you
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Underwhelming.
Arrived on the eve of christmas. It was evident the hotel is shortstaffed. we had to carry our luggages from the car to the lobby. the management has failed to plan for this. The value for money is not great either. The room is decent but not great. The breakfast (for the price) is too expensive for the spread. bear in mind, there are other great hotels in the city for cheaper price. you are paying for the location and thats it.
Stayed 1 night in Dec 2023
Response from Hotel Grandis. on 27 Dec 2023
We regret for the poor experience while staying with us. We will convey it to the relevant department so that they are aware of this issues and can take appropriate action to prevent similar situations in the future.Apology for the inconvenience caused.

10/10 Excellent

Fadhilah

Stayed 2 nights in May 2023

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very huge and comfy room with good sound proof walls and window. Very convenient to amenities and Suria mall connected to it at L1. Breakfast selections can be better improved with healthier choice selections.
Stayed 2 nights in Apr 2023
Response from Jennefer on 20 Apr 2023
Thank you for sharing your review. We are glad that you have enjoyed your stay. We will take note on your feedback and will share it with relevant department for future improvement.Thank you.

10/10 Excellent

Nurawlia

Stayed 2 nights in Feb 2023

8/10 Good

Hwa Feng

Travelled with family
Good hotel with good value especially with free breakfast and dinner. Furniture were bit old but comfortable. Spacious family room.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great stay, but eat somewhere else
Good location and pool. Clean room, nice shower. Food was terrible.
Stayed 2 nights in Aug 2022

10/10 Excellent

Merlyn Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Grandis
Wonderful location, right next to the mall and connected to the hotel. Was given a partial seaview and room is big and spacious. Aircon is not that strong though.
Stayed 2 nights in Aug 2022

8/10 Good

Mohammad redzuan

Stayed 1 night in Jul 2022

10/10 Excellent

Ujai

Stayed 2 nights in Jun 2022

10/10 Excellent

Ella, Waterloo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to find and is attached to a very large shopping centre.
Stayed 1 night in Jun 2022

10/10 Excellent

Tuck Weng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near to Jesselton Ferry Terminal, so it's convenient for those taking the ferry service to Tunku Abdul Rahman Marine Park.
Stayed 2 nights in Jun 2022

6/10 Okay

Razali Bin

Travelled with family and small children
Disliked: Property conditions & facilities
Wiated 2 hours for check in as room was not ready ar 3.30pm. Housekeeping was terrible. Did not wash the cups/spoon/no did not replenish toiletries/did not change bath towels. Front office werent professional in handling guests.
Stayed 4 nights in Jun 2022

4/10 Poor

Mujahidin

Stayed 2 nights in Jun 2022

10/10 Excellent

Jennedy

Stayed 1 night in Dec 2021

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large space for family room. Everything OK except hard to find parking and lift to access the hotel lobby
Stayed 1 night in Sep 2021

10/10 Excellent

Corie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Doris J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand stay at the Grandis
We stayed in the Deluxe Room, Sea View on the 8th floor. 2 Adults and a 14 year old. The room and bathroom were very spacious and had modern décor. The view of the sea and islands is beautiful. Also staff are very friendly and courteous. Extensive choices at breakfast buffet however highly recommend that the hotel serve water at the buffet (only had hot water) as, each day my son had to ask for a glass of water (he doesn't drink juice or milk). We have travelled extensively and all other hotels have either had a water dispenser or water jugs. The hotel is part of a shopping mall with easy access via Level 1. The hotel is about a 10 to 15 minute casual walk to the night food market and other shops. Restaurants are also close by. Swimming pool and bar on roof top. Piano man plays in the lounge on Friday and Saturday evenings. We would highly recommend this hotel.
Stayed 5 nights in Jan 2020

8/10 Good

Ben, Denver, CO

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was pretty spacious and clean. The paint around the window was pealing a little bit. The WiFi went out one evening and wasn’t fully working until the next afternoon. The staff was very helpful and pleasant. The location was great within walking distance of many points of interest and connected to a very nice shopping mall. Pool was small but nice and had a good view from the roof. Could have had a few more lounge chairs as there was only 4. Overall a good hotel for the price.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay throughly. Breakfast was excellent and international with lots of chioces to suit all tastebuds, young and old.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very friendly and helpful! The breakfast are excellent! Good location inside the Suria Sabah mall ! I will stay again
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
The staff have been very friendly upon check in and helpful in finding tour for first time traveler to sabah like me, besides some hiccups like thai disco music blaring in my ears during one late night dinner, the other aspect of the hotel has been lovely. Positioned at one end of the town yet easy enough to travel around. Clean rooms and adequate amenities. Special mention to concierge - Gulam, Duty Manager - Perry, and Front Desk staff (Tara and a great other ladies) for making my stay a pleasant one. Will definitely stay here again for my next trip to sabah.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent food
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Mancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a cosy hotel with good ambience
We chose Grandise for the proximity to the pier as we planned to dive. It was a good choice. This hotel is also next to a shopping mall with good variety of shops.the Blu Bar on the rooftop is an amazing place to be at sunset.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is right near Jesselton Jetty, which is very convenient for island hopping. Staff were also very helpful and nice. However, the shower water is not very hot and soundproofing can be improved.
Stayed 4 nights in Dec 2019

10/10 Excellent

Catherine s lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Muhammad Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
It was ok. Great location. I think you should give complimentary parking for the guest vehicle. Most hotels will provide this. The pillows in the room too soft that you may need to request more pillows to make it more compact and comfortable.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Cassidy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We stayed 4D3N at room 819 sea view deluxe room. The shower area water couldn’t flow and drain smoothly. It’s like mini flood during shower. We didn’t use the bathtub but the tab water leaked and filled the bathtub full when we went back in the evening. Maintenance needed for the bathroom
Stayed 3 nights in Nov 2019

8/10 Good

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Great hotel, nice pool area, helpful staff. We couldn't seem to get our A/C to be anything but freezing cold - even on heat it would blow cold air. Otherwise, everything was excellent! The view from the pool area was also fantastic! Shops were convenient since the hotel is attached to a mall! Food options at hotel, as well as in the mall area.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

TerryD, Perth, Western Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to seafood markets, ferry centre, shopping etc Good accommodation and facilities and we had a sea view room, large and a superb view to wake up to.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the large room and location- right next to the mall with a decent supermart and within walking distance to Jesselton Pier.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was excellent, views were amazing from the room.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right place to stay.
Stayed 1 night in Jul 2019

4/10 Poor

Nanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced for old haggard looking accommodations and hotel
Stayed 2 nights in Jul 2019

6/10 Okay

MEI LING

Stayed 2 nights in Jun 2019

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a big hotel, clean rooms and friendly staff. The pool is nice but only 4 loungers which seems crazy. Friendly helpful staff, I ate on the rooftop at the sky bar and the food is nice but food and drink slightly overpriced. Great location for the shops, walking distance to waterfront and town. I didn’t have breakfast and chose cheaper options outside.
Stayed 3 nights in May 2019

10/10 Excellent

R, Nottingham, UK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Massive rooms. Picture perfect views. Great staffs. Perfect locations. Thank you Grandis.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Room was excellent. Staff was very professional. I would like to thank a lady from the front desk who assisted me and my wife from beginning till end. Thank you Grandis. It has been perfect.
Stayed 1 night in May 2019

10/10 Excellent

Rozinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful weekend
Amazing
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location. Wonderful staff
Spacious, clean room. Wonderful staff. Walking distance to the market and the jetty,
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Sim Fui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent sea view
Wonderful stay! The room is as shown in the photos, clean and comfortable. Location is perfect, attached to Suria Sabah Shopping Mall, easy access to food and groceries as well as some leisure shopping; and Jesselton Point Jetty is just steps away. Highly recommended!
Stayed 1 night in Mar 2019

6/10 Okay

Lau, KL

Business traveller
Liked: Cleanliness, property conditions & facilities
Positive - location next to/above shopping mall. - the room I booked was very spacious. - you do have a good view of Gaya island (but...) Negative - Although I booked a sea view, I was disappointed that the view was a bit of eye sore (not hotel's fault) due to the rubbish from Gaya island - breakfast, although had a varied spread.. but nothing was really edible, except maybe the porridge :-/. They have an egg station... but the cook doesn't even know how to cook a breakfast omelette! The first omelette offered to me was cold and greasy and ready made, which I refused because it looked like someone at home cooking Chinese omelette and not knowing how to cook. When I asked for. fresh one, it wasn't better. They just don't know how to cook breakfast omette! All other food were bland or tasteless. The breakfast spread just cater to Chinese tourist. So, please don't book this hotel if you are aiming for the breakfast spread - definitely not worth the RM500 I paid for!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Mitz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
価格と利便性から選びましたが、スタッフのサービス・部屋の綺麗さ/大きさ、申し分ありませんでした。特にスタッフの方々には無理も聞いてもらいましたが、終始笑顔で対応して頂き印象に残っています。良いホテルだと思います。
Stayed 2 nights in Feb 2019