Reception

Reviews of Gaya Centre Hotel

3 out of 5
Gaya Centre Hotel
Jalan Tun Fuad Stephens, PO Box 13751, Kota Kinabalu, Sabah

Reviews

7.2

Good

Rating 10 - Excellent. 92 out of 711 reviews" "
Rating 8 - Good. 310 out of 711 reviews" "
Rating 6 - Okay. 221 out of 711 reviews" "
Rating 4 - Poor. 61 out of 711 reviews" "
Rating 2 - Terrible. 27 out of 711 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Poor house keeping service.
Good location, near suria Sabah, nice & friendly bell boy. Poor house keeping service.
Stayed 6 nights in Dec 2023

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lights were quite dim. Breakfast simple
Stayed 2 nights in Dec 2021

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from AERE on 28 Jun 2020
Thank you for rating this hotel. We will work hard to maintain or improve our service.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good & nice hotel area. Friendly staff.
Stayed 1 night in Jun 2020
Response from AERE on 21 Jun 2020
Thank you for your feedback. We will work hard to maintain and improve our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Reservation Department on 17 Mar 2020
Thank you for staying with us!

4/10 Poor

Yew

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Aere on 24 Feb 2020
Thank you for the star rating and we will work hard to improve our service.

6/10 Okay

Jamil, KL

Travelled with family, Travelled with family and small children
Liked: Staff & service
Everything OK.
Stayed 3 nights in Jan 2020
Response from Reservation Department on 19 Feb 2020
Dear Sir / Madam, Thank you for staying with us and we appreciate of your feedback!

4/10 Poor

Yew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gaya Central Hotel
Low floor old hotel. Guest parking not free
Stayed 1 night in Feb 2020
Response from AERE on 17 Feb 2020
we will work hard to improve our service. All parking in this town is actually chargeable, not only this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Aere on 22 Jan 2020
Thank you for the rating and we will work hard to improve our service.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Aere on 11 Jan 2020
Thank you for the rating and we will work hard to improve our service.

6/10 Okay

Franc, Brisbane Australia

Travelled with family
Liked: Staff & service
Hotel staff was friendly and very helpful. But the air conditioning in the room didn’t work properly. As well the toilet wasn’t cleaned properly when we first got there.
Stayed 4 nights in Jan 2020
Response from Aere on 11 Jan 2020
Thank you for the complaint and also compliment. We will work hard to improve our service.

10/10 Excellent

roseolga

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just beside the shopping mall
Stayed 1 night in Dec 2019
Response from Aere on 11 Jan 2020
Thank you for the good comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay in the same hotel
Good stay n near shopping mall
Stayed 3 nights in Dec 2019
Response from Aere on 4 Jan 2020
Thank you for the score rating and we will work hard to improve our service.

8/10 Good

PAU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfy
Face to Suria shopping mall. Strategic place
Stayed 4 nights in Dec 2019
Response from aere on 18 Dec 2019
Thank you for the rating and also compliment. we will work hard to improve our service.

10/10 Excellent

Rusnah, Penang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic area and comfortable
Stayed 1 night in Dec 2019
Response from aere on 18 Dec 2019
Thank you for the rating and also compliment. we will work hard to improve our service.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Room, Good Staff
Friendly staff. Good wifi. Close to the mall and plenty of eateries around the hotel. Good water pressure and sizeable room. Our request for a sea view room was entertained. One negative point: plenty of China tourists that are noisy, if you're a light sleeper please avoid.
Stayed 2 nights in Dec 2019
Response from AERE on 13 Dec 2019
Thank you for your compliment and we will work hard to improve our service.

8/10 Good

Hasim

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from AERE on 29 Nov 2019
Thank you for the rating and we will work hard to improve our service.

8/10 Good

Hasim

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from AERE on 29 Nov 2019
Thank you for the rating and we will work hard to improve our service.

2/10 Terrible

Trifa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
so old hotel ! this hotel consider to 2 stars hotel Breakfast it was horrible stuff as well ! I don’t recommended anyone to stay in this hotel just wasting money ! -_-
Stayed 4 nights in Oct 2019
Response from Marina Malagayo on 4 Nov 2019
Dear Sir, Greetings from Gaya Centre Hotel Kota Kinabalu, Sabah! On behalf of Gaya Centre Hotel, I would like to sincerely apologies for the room condition and breakfast (menu) as mention in your feedback letter. I will bring up this issue to our Management. Again, we apologize for any inconvenience you experience during your staying with us. Regards, Reservation Department

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from aere on 31 Oct 2019
Thank you for the rating and we will work hard to improve our service.

8/10 Good

Cody

Liked: Cleanliness, staff & service, room comfort
A compliment
Very amazing! Very Near the shopping malls.
Stayed 1 night in Oct 2019
Response from Aere on 25 Oct 2019
Thank you for your feed back. We will work hard to improve our service.

8/10 Good

SU PING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from AERE on 25 Oct 2019
Thank you for your rating and we will work hard to improve our service.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Oct 2019
Response from AERE on 13 Oct 2019
Thank you for staying with us. We will work hard to improve our service.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Location noisy but close to ferry to islands...amenities bad and only free to air local tv channels
Stayed 2 nights in Sep 2019
Response from AERE on 30 Sept 2019
Location noisy as this hotel is located at city centre. Apologise for your bad experience during your stay with us. Thank you for the complaint and we will improve it.

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Good location with large shopping mall opposite and fisherman's wharf nearby. Great view of water village from room. Bathroom bit small with no storage and noisy sometimes. Planes flying past and workmen outside. Sounded like window was open but it wasn't. Asked staff to print airline tickets and emailed them to front desk four times but staff could never find them. Make sure you eat all your breakfast or you will be charged 50 ringgit for leftovers!
Stayed 1 night in Aug 2019
Response from Reservation Department - Marina Malagayo on 8 Aug 2019
Dear Sir / Madam, Greetings from Gaya Centre Hotel Kota Kinabalu, Sabah! Thank you for staying with us and I have already forward your email to Front Office person in-charge and they will email you accordingly.

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi is bad..as hardly connect to wifi...room has a smell of odor...
Stayed 1 night in Jul 2019
Response from AEREQUANA PHILIP on 1 Aug 2019
Apologise for any inconvenience during your stay. Currently we in progress to upgrade our wi-fi and also our room condition. Thank you for the complaint and we will work hard to upgrade our service.

8/10 Good

norfadzil syam, pj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confused booking
I asked for queen bed during booking but I got twin bed when check in. Front desk lady showed me the booking details from hotel.com doesn't have details regarding my bed options. My wife argu with the help desk and manage to upgrade room with queen bed
Stayed 2 nights in Jul 2019
Response from AEREQUANA PHILIP on 24 Jul 2019
Thank you for the complaint. We will work hard to improve our service.

6/10 Okay

Mr.&Ms.7268

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location was good. But room facilities a bit old.
Stayed 1 night in Jul 2019
Response from AEREQUANA PHILIP on 19 Jul 2019
Thank you for the compliment and also complaint. We will work hard to improve our hotel service and facilities.

6/10 Okay

Verified traveller

Liked: Staff & service
Not as Advertised
I recalled that I have booked a sea view room as advertised thru hotel.com, but it turned out an inner court view. This is my second time I experienced the unreliability of the info advertised. Moreover, every time my request, for example higher floor, or with window, all were ignored, I suggest better eliminate the column to avoid unfulfilled expectation. I am a frequent user of this online booking platform, now it seems the quality service provided has been deteriorating.
Stayed 1 night in Jul 2019
Response from Reservation Admin - Gaya Centre Hotel on 19 Jul 2019
Dear Sir / Madam, Greetings form Gaya Centre Hotel! Thank you for staying with us and we are appreciate of your feedback. Yes, we do have a room facing to sea view but to request sea view room is subject to the availability rooms upon check-in. we are sorry for the inconvenience during your staying with us.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from AEREQUANA PHILIP on 28 Jun 2019
Thank you for the rating and we will always improve our service for our customer.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Marina Malagayo on 26 Jun 2019
Dear Sir / Madam, Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BERBALOI
BAGUS. MUDAH PERGI PUSAT BELI BELAH.
Stayed 2 nights in May 2019
Response from Marina Malagayo on 29 May 2019
Dear Sir / Madam, Thank you for staying with us and we appreciate of your feedback. Regards, Marina Malagayo

8/10 Good

HK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and the staff is friendly. Breakfast is good. Will definitely be recommending to friends to stay in this hotel.
Stayed 6 nights in May 2019
Response from AEREQUANA PHILIP on 17 May 2019
Thanks for staying with us. We appreciate your feedback. Please welcome again.

6/10 Okay

Verified traveller

Travelled with partner
Only convenient to shop around,but the room looks old..... t
Stayed 3 nights in Apr 2019
Response from AEREQUANA PHILIP on 2 May 2019
Thank you for the compliment and also complaint. We will work hard to improve our product and please come again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from MICKSWARLD JAIMIN on 1 May 2019
Dear guest, thank you for the feedback.

4/10 Poor

Danny, Singapore

Business traveller
Liked: Amenities
Disliked: Cleanliness
Just next to Suria Sabah Mall and the ferry terminal
Stayed 1 night in Apr 2019
Response from Reservation Admin on 4 May 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Khairi Hasrul

Liked: Staff & service, property conditions & facilities, room comfort
Comfy Hotel
The hotel is in front of Suria Sabah Shopping Mall which is very convenient. Night food market, Jesselton Jetty are also within walking distance. The room is nice but underneath the bed is very dirty. Seems like nobody clean it before. But still, my family have a wonderful rest and sleep.
Stayed 2 nights in Apr 2019
Response from Reservation Department on 29 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from AEREQUANA PHILIP on 28 Apr 2019
Thank you for your rating and please come again.

6/10 Okay

Muhammad, Ampang

Travelled with partner
No proper car park for the guests. I have been compounded by DBKK for parking not in the area provided (no parking available)
Stayed 1 night in Apr 2019
Response from Reservation Department on 23 Apr 2019
Dear Guest, Thank you for staying with us and our parking lot is very limited (first come first serve).

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Apr 2019
Response from AEREQUANA PHILIP on 20 Apr 2019
Thank you for your rating and please welcome again to our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Good location and friendly staff. Walking distance to mall and beach front. Sea view from my room.
Stayed 1 night in Mar 2019
Response from AEREQUANA PHILIP on 16 Mar 2019
Thank you for your feed back. We always do our best to improve our service.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Reservation Department on 2 Apr 2019
Thank you for staying with us and we appreciate of your feedback / rating.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Perfect location, waterfront , mall etc but hotel very old needs improvement
Stayed 1 night in Feb 2019
Response from AEREQUANA PHILIP on 16 Feb 2019
Thank you for your feedback. We will look into this matter.

4/10 Poor

Verified traveller

Liked: Cleanliness
Only the location is good ! Big shopping mall just in front. The concierge staff service good than reception staff. And a lot of China peoples ruin the atmosphere ! Met a mad and brainless woman while having breakfast with family! Grab people seat even told her the seat was occupied and with full table of food !
Stayed 1 night in Feb 2019
Response from Reservation Department on 13 Feb 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shawn, kuala lumpur, my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, walking distance to nice seafood😋
Stayed 6 nights in Dec 2018
Response from Reservation Department on 3 Jan 2019
Thank you for staying with us and we appreciate of your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Quite satisfactorily
Stayed 3 nights in Dec 2018
Response from Reservation Department on 31 Dec 2018
Thank you for staying with us and we appreciate of your feedback!

8/10 Good

RAZALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelent
Stayed 1 night in Dec 2018
Response from Reservation Department on 28 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view from hotel room, but lack in parking facilities
Stayed 2 nights in Dec 2018
Response from Reservation Department on 23 Dec 2018
Thank you for staying with us and we appreciate of your feedback!

6/10 Okay

Eunice

Liked: Staff & service
No swimming pool and room not clean.
Stayed 3 nights in Dec 2018
Response from Reservation Department on 23 Dec 2018
Thank you for staying with us and we appreciate of your feedback!

8/10 Good

Kien

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Reservation Department on 23 Dec 2018
Thank you for staying with us and we appreciate of your feedback!