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Reviews of Dreamtel Kota Kinabalu

3.5 out of 5
Dreamtel Kota Kinabalu
5, Jalan Padang, Kota Kinabalu, Sabah

Reviews

7.8

Good

Rating 10 - Excellent. 235 out of 1000 reviews" "
Rating 8 - Good. 501 out of 1000 reviews" "
Rating 6 - Okay. 204 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ROZANI, Ampang

Infront hotel is local transport hub, close to busy road. 100m to Gaya Night Street. 15minutes walk to CentrePoint Mall and Waterftont. Bedding a bit dated. Buffet breakfast is basic but is ok.
Stayed 2 nights in Jan 2024

10/10 Excellent

MORRIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & cool & selesa
Stayed 1 night in Nov 2023

10/10 Excellent

Mohd Zambri, Johor Bahru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the night market.. walking distance only
Stayed 1 night in Jul 2023
Response from Ferigrina Chan on 18 Aug 2023
Dear Mohd Zambri,Kopivosian & Greetings from Dreamtel Kota Kinabalu!We are thrilled to hear that you had such a wonderful time at our location. Your feedback is invaluable to us as we strive to provide exceptional service and create memorable experiences for all our guests.If there is anything else we can assist you with or if you have any further feedback or suggestions, please do not hesitate to reach out to us. Best regards,Ferigrina Chan

10/10 Excellent

Dina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If given a chance I will still go back and use this hotel..its not like the high end ones but considering its price, Dreamtel is really good. Very convenient and even the check in and check out is very hassle free.
Stayed 3 nights in May 2023
Response from Ferigrina Chan on 18 Aug 2023
Dear Dina,Kopivosian & Greetings from Dreamtel Kota Kinabalu!We wanted to take a moment to express our sincere gratitude for the wonderful reviews you have left for us. Your feedback is incredibly valuable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.If there is anything else we can assist you with or if you have any further feedback or suggestions, please do not hesitate to reach out to us. We are always here to ensure that your next stay with us is even more enjoyable than the last.Once again, thank you for taking the time to share your thoughts and experiences with us. We truly appreciate your support and look forward to welcoming you back in the future.Kotohuadan,Ferigrina Chan

10/10 Excellent

Shammy

Stayed 3 nights in May 2023
Response from Ferigrina Chan on 18 Aug 2023
Dear Shammy,Kopivosian & Greetings from Dreamtel Kota Kinabalu!We wanted to take a moment to express our sincere gratitude for the wonderful reviews you have left for us. Your feedback is incredibly valuable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.Thank you for taking the time to share your thoughts and experiences with us. We truly appreciate your support and look forward to welcoming you back in the future.Kotohuadan,Ferigrina Chan

8/10 Good

TAN QUOC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Chong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all aspect are good. you can book and stay with worry free
Stayed 3 nights in Oct 2022
Response from Angeline Lo on 27 Jan 2023
Dear Chong,We truly appreciate your comments regarding your stay at the Dreamtel Kota Kinabalu.It is an absolute sheer joy to read your kind words about our hotel and our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back soon.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant outlook
I had two different bookings and they arranged for me to stay in same room. Great breakfast and central location with nice outlook to park and/or water. Only problem air conditioner located to close to bed & control fixed to wall.
Stayed 1 night in Sep 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room with great service
Loved the room size and the view facing the padang. Had a great view of the fireworks for the Malaysia Day celebration. Breakfast spread can be further improve but loving the staff warmth & friendliness especially the trainee by the name Ms. Afrijinia. Housekeeping was super efficient and had the room clean & tidied during our breakfast time. Overall, very happy with the stay and will definitely return again when I'm in KK.
Stayed 3 nights in Sep 2022
Response from Angeline Lo on 27 Jan 2023
Dear Jennifer,We truly appreciate your comments regarding your stay at the Dreamtel Kota Kinabalu.It is an absolute sheer joy to read your kind words about our hotel and our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back soon.

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is clean, comfortable, and relaxing. Location wise, it close to most well known landmarks as well as group taxies and buses. The service is excellent and the staff is great. All in all, it a great hotel to stay in.
Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Jimmy

Stayed 2 nights in May 2022

10/10 Excellent

Wee Lee

Stayed 7 nights in Apr 2022

8/10 Good

Asnah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from The Team at Dreamtel Kota Kinabalu on 24 Jun 2020
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

10/10 Excellent

Jen, Puerto Rico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place, room was beautiful, very comfortable, many care items. Great price and location also, especially if you want to use public transport terminal to other cities. A .
Stayed 1 night in Jan 2020
Response from The Management at Dreamtel Kota Kinabalu on 8 Jan 2020
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from The Management on 9 Dec 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Near to the Kinabalu Club, thus the location was convenient.
Stayed 3 nights in Nov 2019
Response from The Management on 26 Nov 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I was very pleasantly surprised by Dreamtel, as it was part of a bargain trip. Located near everything in KK the hotel was clean, comfortable and spacious (we had a room for 3). Staff were friendly and helpful. Breakfast with good local choice as well as continental.
Stayed 2 nights in Oct 2019
Response from Annette Grace - Front Office Manager on 11 Nov 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
Staff very professional and welcoming. Breakfast well above average. Daily housekeeping 100%. Really enjoyed our 4 nights stay. Will stay again next trip to KK.
Stayed 4 nights in Oct 2019
Response from The Team at Dreamtel Kota Kinabalu on 11 Oct 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

Maros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and convenient location
Good Value
Stayed 2 nights in Sep 2019
Response from Annette Grace - Front Office Manager on 30 Sept 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

SAVIO AUGUSTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Annette - Front Office Manager on 3 Sept 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 5 nights in Jul 2019
Response from Annette - Front Office Manager on 23 Jul 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

10/10 Excellent

Lp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The showel cap cannot move quite uncovenient when take bath. Breakfast choices quite similar everyday. But overall customer service and room service good.will consider to come back for next sabah trip.recommend
Stayed 4 nights in Jul 2019
Response from Annette - Front Office Manager on 12 Jul 2019
Thank you for staying with us. We appreciate your review and constructive comments. We look forward to seeing you again.

8/10 Good

Chee Yeu

Liked: Staff & service, room comfort
decent choice for pleasure or work
this is a decent hotel just a stone throw away from the gaya street. While there are nothing much next to the hotel, Gaya street is just 200m away.
Stayed 1 night in Jun 2019
Response from Annette - Front Office Manager on 5 Jul 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Breakfast average. Room allotted was small and not very clean but was moved to a bigger and cleaner room the next day. Reception staff very helpful and polite.
Stayed 4 nights in Jun 2019
Response from Annette - Front Office Manager on 25 Jun 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

Jonathan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel in a bad neighborhood
Had a great time in KK. Your breakfast staff needs to pay attention to little details lile refilling the coffee machines BEFORE they run out of milk, and making sure there are serving spoons for rice, etc. please try to clean up the rat situation in alley in next building..? So many cats, cannot kill the rats? :)
Stayed 8 nights in Jun 2019
Response from Annette - Front Office Manager on 17 Jun 2019
We're sorry you were unhappy – we'll work hard to fix the issue you have experienced. Thanks for letting us know.

10/10 Excellent

ST

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean n comfy
Stayed 1 night in May 2019
Response from Annette - Front Office Manager on 21 May 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

Tosawin, HK

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff very nice, room clean, breakfast OK, near city and Jalan Gaya, Airport Bus just out of Hotel
Stayed 4 nights in May 2019
Response from Annette - Front Office Manager on 8 May 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everythings are good
Stayed 1 night in Apr 2019
Response from Annette - Front Office Manager on 29 Apr 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Apr 2019
Response from Annette - Front Office Manager on 29 Apr 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The room in the picture was a lie not same at all
Stayed 2 nights in Apr 2019
Response from Annette - Front Office Manager on 4 May 2019
We're sorry you were unhappy – we'll work hard to fix the issue you have experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice customer service. Good value for the money.
Stayed 1 night in Feb 2019
Response from Annette - Front Office Manager on 28 Feb 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

2/10 Terrible

Verified traveller

Stayed 6 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 5 nights in Dec 2018
Response from Annette - Front Office Manager on 27 Dec 2018
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

8/10 Good

Tai Heung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Hotel is just opposite to Airport bus station
Stayed 1 night in Dec 2018
Response from Annette - Front Office Manager on 27 Dec 2018
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

6/10 Okay

Lim

Nice location in town,close to gaya stree
Stayed 3 nights in Dec 2018
Response from Annette - Front Office Manager on 20 Dec 2018
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommanded place to stay
Stayed 1 night in Dec 2018
Response from Annette - Front Office Manager on 14 Dec 2018
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
hotel is situated nearby to gaya market and other shopping areas. hotel staff are friendly and very helpful. The buffet breakfast spread need to have more varieties. Overall service is good.
Stayed 3 nights in Nov 2018
Response from Annette - Front Office Manager on 10 Dec 2018
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Annette - Front Office Manager on 6 Dec 2018
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.

10/10 Excellent

John, Melaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First an upgr to s window room. Thanks for it. Nice view and comfortable. Situated near Gaya street and that's what I wanted. Convenient and safe place with good breakfast.
Stayed 2 nights in Nov 2018
Response from Annette - Front Office Manager on 14 Nov 2018
Thank you for your review. We look forward to welcoming you back to our hotel!

6/10 Okay

Rezz, Kuching

Liked: Cleanliness, staff & service, room comfort
Overall just OK. 😐 Need to improve on their service, the cafe menu & parking space for guests.
Stayed 2 nights in Nov 2018
Response from Annette - Front Office Manager on 13 Nov 2018
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel, you know what you get
Stayed for 1 night. A clean, simple hotel with everything that you would expect.
Stayed 1 night in Oct 2018
Response from Annette - Front Office Manager on 13 Nov 2018
We are delighted that you have enjoyed your stay. Thank you for staying with us. We appreciate your feedback!

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Annette - Front Office Manager on 7 Nov 2018
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Annette - Front Office Manager on 19 Oct 2018
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Fathy Faizura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Annette - Front Office Manager on 13 Oct 2018
Thank you for your review. We look forward to welcoming you back to our hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel provided with a very uncomfortable room the room was very dusty and unclean the toilets and sink was clogged and water does not flow . we had to change rooms and pay extra for the other room in which we had a same experience with the toilets again. however, the staffs were friendly. but overall it was not a good experience.
Stayed 2 nights in Sep 2018
Response from Annette - Front Office Manager on 11 Oct 2018
We are sorry you were unhappy – we will work hard to fix the issue you have experienced. Thanks for letting us know.

6/10 Okay

John, Kuala Lumpur

Disliked: Room comfort
Stayed 2 nights in Oct 2018
Response from Annette - Front Office Manager on 9 Oct 2018
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

N, Singapore

Liked: Cleanliness, staff & service
hotel with breakfast
Friendly staff, have all the in room necessities, condition of the room is a tad run down, needs some upgrading but cleanliness wise its fine.
Stayed 3 nights in Sep 2018
Response from Annette - Front Office Manager on 29 Sept 2018
Thank you for staying with us. We appreciate your feedback!

8/10 Good

AB RAHMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel. Breakfast is good. Staff are friendly.
Stayed 4 nights in Sep 2018
Response from Annette - Front Office Manager on 19 Sept 2018
Thank you for your review. We look forward to welcoming you back to our hotel.