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Rating 10 - Excellent. 235 out of 1000 reviews" "
10 - Excellent
235
Rating 8 - Good. 501 out of 1000 reviews" "
8 - Good
501
Rating 6 - Okay. 204 out of 1000 reviews" "
6 - Okay
204
Rating 4 - Poor. 40 out of 1000 reviews" "
4 - Poor
40
Rating 2 - Terrible. 20 out of 1000 reviews" "
2 - Terrible
20
7.8/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Good
ROZANI, Ampang
15 Jan 2024
Infront hotel is local transport hub, close to busy road. 100m to Gaya Night Street. 15minutes walk to CentrePoint Mall and Waterftont. Bedding a bit dated. Buffet breakfast is basic but is ok.
Dear Mohd Zambri,Kopivosian & Greetings from Dreamtel Kota Kinabalu!We are thrilled to hear that you had such a wonderful time at our location. Your feedback is invaluable to us as we strive to provide exceptional service and create memorable experiences for all our guests.If there is anything else we can assist you with or if you have any further feedback or suggestions, please do not hesitate to reach out to us. Best regards,Ferigrina Chan
10/10 Excellent
Dina
Travelled with family, Travelled with family and small children
If given a chance I will still go back and use this hotel..its not like the high end ones but considering its price, Dreamtel is really good. Very convenient and even the check in and check out is very hassle free.
Dina
Stayed 3 nights in May 2023
Response from Ferigrina Chan on 18 Aug 2023
Dear Dina,Kopivosian & Greetings from Dreamtel Kota Kinabalu!We wanted to take a moment to express our sincere gratitude for the wonderful reviews you have left for us. Your feedback is incredibly valuable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.If there is anything else we can assist you with or if you have any further feedback or suggestions, please do not hesitate to reach out to us. We are always here to ensure that your next stay with us is even more enjoyable than the last.Once again, thank you for taking the time to share your thoughts and experiences with us. We truly appreciate your support and look forward to welcoming you back in the future.Kotohuadan,Ferigrina Chan
10/10 Excellent
Shammy
15 May 2023
Shammy
Stayed 3 nights in May 2023
Response from Ferigrina Chan on 18 Aug 2023
Dear Shammy,Kopivosian & Greetings from Dreamtel Kota Kinabalu!We wanted to take a moment to express our sincere gratitude for the wonderful reviews you have left for us. Your feedback is incredibly valuable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.Thank you for taking the time to share your thoughts and experiences with us. We truly appreciate your support and look forward to welcoming you back in the future.Kotohuadan,Ferigrina Chan
all aspect are good. you can book and stay with worry free
Chong
Stayed 3 nights in Oct 2022
Response from Angeline Lo on 27 Jan 2023
Dear Chong,We truly appreciate your comments regarding your stay at the Dreamtel Kota Kinabalu.It is an absolute sheer joy to read your kind words about our hotel and our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back soon.
I had two different bookings and they arranged for me to stay in same room. Great breakfast and central location with nice outlook to park and/or water. Only problem air conditioner located to close to bed & control fixed to wall.
Loved the room size and the view facing the padang. Had a great view of the fireworks for the Malaysia Day celebration.
Breakfast spread can be further improve but loving the staff warmth & friendliness especially the trainee by the name Ms. Afrijinia.
Housekeeping was super efficient and had the room clean & tidied during our breakfast time.
Overall, very happy with the stay and will definitely return again when I'm in KK.
Jennifer
Stayed 3 nights in Sep 2022
Response from Angeline Lo on 27 Jan 2023
Dear Jennifer,We truly appreciate your comments regarding your stay at the Dreamtel Kota Kinabalu.It is an absolute sheer joy to read your kind words about our hotel and our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back soon.
The property is clean, comfortable, and relaxing. Location wise, it close to most well known landmarks as well as group taxies and buses. The service is excellent and the staff is great. All in all, it a great hotel to stay in.
Love the place, room was beautiful, very comfortable, many care items. Great price and location also, especially if you want to use public transport terminal to other cities. A .
Jen
Stayed 1 night in Jan 2020
Response from The Management at Dreamtel Kota Kinabalu on 8 Jan 2020
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.
Near to the Kinabalu Club, thus the location was convenient.
Verified traveller
Stayed 3 nights in Nov 2019
Response from The Management on 26 Nov 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.
10/10 Excellent
Verified traveller
10 Nov 2019
Liked: Cleanliness, staff & service
I was very pleasantly surprised by Dreamtel, as it was part of a bargain trip. Located near everything in KK the hotel was clean, comfortable and spacious (we had a room for 3). Staff were friendly and helpful. Breakfast with good local choice as well as continental.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Annette Grace - Front Office Manager on 11 Nov 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.
Staff very professional and welcoming. Breakfast well above average. Daily housekeeping 100%. Really enjoyed our 4 nights stay. Will stay again next trip to KK.
paul
Stayed 4 nights in Oct 2019
Response from The Team at Dreamtel Kota Kinabalu on 11 Oct 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.
The showel cap cannot move quite uncovenient when take bath. Breakfast choices quite similar everyday.
But overall customer service and room service good.will consider to come back for next sabah trip.recommend
Lp
Stayed 4 nights in Jul 2019
Response from Annette - Front Office Manager on 12 Jul 2019
Thank you for staying with us. We appreciate your review and constructive comments. We look forward to seeing you again.
8/10 Good
Chee Yeu
3 Jul 2019
Liked: Staff & service, room comfort
decent choice for pleasure or work
this is a decent hotel just a stone throw away from the gaya street. While there are nothing much next to the hotel, Gaya street is just 200m away.
Chee Yeu
Stayed 1 night in Jun 2019
Response from Annette - Front Office Manager on 5 Jul 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.
Good location. Breakfast average. Room allotted was small and not very clean but was moved to a bigger and cleaner room the next day. Reception staff very helpful and polite.
Verified traveller
Stayed 4 nights in Jun 2019
Response from Annette - Front Office Manager on 25 Jun 2019
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.
8/10 Good
Jonathan
14 Jun 2019
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel in a bad neighborhood
Had a great time in KK. Your breakfast staff needs to pay attention to little details lile refilling the coffee machines BEFORE they run out of milk, and making sure there are serving spoons for rice, etc. please try to clean up the rat situation in alley in next building..? So many cats, cannot kill the rats? :)
Jonathan
Stayed 8 nights in Jun 2019
Response from Annette - Front Office Manager on 17 Jun 2019
We're sorry you were unhappy – we'll work hard to fix the issue you have experienced. Thanks for letting us know.
Response from Annette - Front Office Manager on 14 Dec 2018
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.
6/10 Okay
Verified traveller
7 Dec 2018
Liked: Cleanliness, staff & service, room comfort
hotel is situated nearby to gaya market and other shopping areas. hotel staff are friendly and very helpful. The buffet breakfast spread need to have more varieties. Overall service is good.
Verified traveller
Stayed 3 nights in Nov 2018
Response from Annette - Front Office Manager on 10 Dec 2018
Thank you for staying with us. We appreciate your review. We look forward to seeing you again.
First an upgr to s window room. Thanks for it. Nice view and comfortable. Situated near Gaya street and that's what I wanted. Convenient and safe place with good breakfast.
John
Stayed 2 nights in Nov 2018
Response from Annette - Front Office Manager on 14 Nov 2018
Thank you for your review. We look forward to welcoming you back to our hotel!
6/10 Okay
Rezz, Kuching
11 Nov 2018
Liked: Cleanliness, staff & service, room comfort
Overall just OK. 😐 Need to improve on their service, the cafe menu & parking space for guests.
Rezz
Stayed 2 nights in Nov 2018
Response from Annette - Front Office Manager on 13 Nov 2018
Thank you for staying with us. We appreciate your feedback!
the hotel provided with a very uncomfortable room
the room was very dusty and unclean
the toilets and sink was clogged and water does not flow . we had to change rooms and pay extra for the other room in which we had a same experience with the toilets again. however, the staffs were friendly. but overall it was not a good experience.
Verified traveller
Stayed 2 nights in Sep 2018
Response from Annette - Front Office Manager on 11 Oct 2018
We are sorry you were unhappy – we will work hard to fix the issue you have experienced. Thanks for letting us know.
6/10 Okay
John, Kuala Lumpur
7 Oct 2018
Disliked: Room comfort
John
Stayed 2 nights in Oct 2018
Response from Annette - Front Office Manager on 9 Oct 2018
Thank you for staying with us. We appreciate your feedback!
6/10 Okay
N, Singapore
27 Sept 2018
Liked: Cleanliness, staff & service
hotel with breakfast
Friendly staff, have all the in room necessities, condition of the room is a tad run down, needs some upgrading but cleanliness wise its fine.
N
Stayed 3 nights in Sep 2018
Response from Annette - Front Office Manager on 29 Sept 2018
Thank you for staying with us. We appreciate your feedback!