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Reviews of Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel)

4 out of 5
Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel)
Kota Sri Mutiara Jln Yahya Pet, Kota Bharu, Kelantan

Reviews

8.4

Very good

Rating 10 - Excellent. 122 out of 306 reviews" "
Rating 8 - Good. 126 out of 306 reviews" "
Rating 6 - Okay. 43 out of 306 reviews" "
Rating 4 - Poor. 14 out of 306 reviews" "
Rating 2 - Terrible. 1 out of 306 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Noorazli

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights and I thought it was great - large hotel, well furnished, good gym & pool and close to everything in Kota Bharu.
Stayed 2 nights in Dec 2023

8/10 Good

Chin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is comfortable and newly refurbished. Reasonable price for a 5 stars hotel standard. Good choice of breakfast selection too.
Stayed 1 night in Oct 2023

10/10 Excellent

Abu Hasan, KUANTAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍
Stayed 2 nights in Sep 2023
Response from NIK on 27 Sept 2023
Dear XXX,Thank you for choosing THE GRAND RENAI HOTEL as your preferred hotel. We are happy to read your review and that you are happy staying with us .We hope to see you again soon !RegardsTHE MANAGEMENTTHE GRAND RENAI HOTEL

10/10 Excellent

AIZAT HILMI ZAMZAM

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from NIK on 27 Sept 2023
Dear XXX,Thank you for choosing THE GRAND RENAI HOTEL as your preferred hotel. We are happy to read your review and that you are happy staying with us .We hope to see you again soon !RegardsTHE MANAGEMENTTHE GRAND RENAI HOTEL

10/10 Excellent

Abu Hasan, KUANTAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from NIK on 27 Sept 2023
Dear XXX,Thank you for choosing THE GRAND RENAI HOTEL as your preferred hotel. We are happy to read your review and that you are happy staying with us .We hope to see you again soon !RegardsTHE MANAGEMENTTHE GRAND RENAI HOTEL

10/10 Excellent

Mohd Diqi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
classic!!
Stayed 3 nights in Jul 2023

8/10 Good

ChenHao

Stayed 1 night in Feb 2023
Response from Aina on 2 Apr 2023
Thank you for your support. We look forward to welcoming you back soon!

8/10 Good

Shabnam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Renovations needed for this beautiful hotel. Remove old smelly carpet, painting hallways and needs new mattress. Need glass cleaning from outside. Other than that it is a beautiful place to stay.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Decent Place
normal room is ok. quarantine room has lots of ants which come when they smell food on table.
Stayed 1 night in Aug 2022
Response from Aina on 27 Aug 2022
Thank you for your support. We look forward to welcoming you back soon!

2/10 Terrible

Ng

Stayed 2 nights in Jun 2022

10/10 Excellent

Izahar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance,good service and located right in the heart of the city. On the flip side breakfast was not as good, skipped it.
Stayed 1 night in May 2022
Response from Aina on 15 Aug 2022
Hi Izahar, Thank you so much for the positive rating. We look forward to welcoming you back the next time you are in town!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there b4, perhaps 10 yrs ago. Good friendly staff
Stayed 2 nights in Apr 2022
Response from Aina on 15 Aug 2022
Dear beloved guest, Thank You for your good comment. We look forward to welcoming you back soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel staffs are helpful and nice. But beds and furniture are old, and the hotel is not really practicing SOP against coronovirus especially when using the elevator.
Stayed 4 nights in Jan 2022
Response from Aina on 7 Feb 2022
Dear beloved guest, Thank you for sharing your review. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead.

8/10 Good

MOHD SHAHIDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
The staff was great. The room was a bit dated . Breakfast selection was excellent.
Stayed 1 night in Jan 2022
Response from Aina on 7 Feb 2022
Dear Shahidan, Thank you for the positive rating, we appreciate your feedback to ensure a comfortable and relaxing stay in the future. We look forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room service - prompt & great tasting food
Gd location just next to a shopping mall. The room service serves great tasting lobster....also the simple congee with condiments... a must try indeed ! The mattresses however need to be replaced as they are already curved at the centre & certainly not able to gv gd support of the spine
Stayed 2 nights in Dec 2021
Response from Aina on 7 Feb 2022
Dear beloved guest, We have duly noted your feedback and will ensure better services in the future. We are constantly working on improving our products and services to serve our guests better. Please accept our sincere apologies for the setbacks. We look forward to serving you better on your next visit.

8/10 Good

ZAIDNUDDIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast included (pay at the hotel)
the hotel stay was nice but breakfast was not included in the room rate.... the term breakfast included (pay at the hotel) confusing...better say breakfast not included in the first place.
Stayed 2 nights in Nov 2021
Response from Aina on 7 Feb 2022
Dear beloved guest, We apologize for the issue faced and we’ll strive to ensure better services further. We look forward to welcoming you back the next time you are in town.

8/10 Good

Rommel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Happy. Staff were fantastic.
Stayed 1 night in Nov 2021
Response from Aina on 7 Feb 2022
Dear Rommel, Thank You for your good comment. We look forward to welcoming you back soon!

6/10 Okay

Jonathan

Business traveller
Liked: Staff & service
Hotel room is a bit old with damp smell. Visitors tend to smoke at non-smoking floor causing weird smell at the corridor. Bathroom is clean and bed is comfortable.
Stayed 1 night in Jul 2021
Response from Aina on 22 Sept 2021
Hi Jonathan. Thank you for sharing your feedback. We regret that your experience with us was not so pleasant. Please accept our sincere apologies for the setbacks. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead!

10/10 Excellent

LATIFAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Aina on 20 May 2021
Thank you for your support. We look forward to welcome you back soon!

8/10 Good

Iswarni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and good hotel
Overall a very good stay. Convenient location. Clean and efficient service by staff make a pleasant stay
Stayed 1 night in Mar 2021
Response from Aina on 20 May 2021
Thank you for sharing your feedback. It is good to know you have had a pleasant experience. We look forward to welcome you back to The Grand Renai, the next time you are back in Kota Bharu.

6/10 Okay

Norhayati

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Out of maintanance
1. Dirty window and building 2. Old facilities
No view because the window is very dirty
Stayed 1 night in Nov 2020
Response from Aina on 20 May 2021
Thank you for sharing your feedback. Please accept our sincere apologies for the shortcomings. We are constantly upgrading our products in stages.

8/10 Good

Cheng Ee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Stayed 3 nights in Oct 2020
Response from Aina on 19 Oct 2020
Thank you for sharing your feedback. We are delighted to know that you had enjoyed your stay. We look forward to welcome you back soon.

8/10 Good

Shuhaida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice n comfortable.
Stayed 2 nights in Sep 2020
Response from Aina on 19 Oct 2020
Thank you for sharing your review. We are glad you had enjoyed your stay with us. Thanks again for your support and hope to see you again.

8/10 Good

nur zunaidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
One of the best hotels in Kota Bharu, albeit a bit far from other attractions
Stayed 1 night in Aug 2020
Response from Aina on 19 Oct 2020
Thank you for your support. We look forward to welcome you back soon.

10/10 Excellent

Fazlina, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time stay at Grand Renai. Warm welcomes by the staffs. Spacious room and comfortable stays. Room are well-maintained. Happy to be here.
Stayed 3 nights in Aug 2020
Response from Aina on 19 Oct 2020
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay with us. Looking forward to welcome you back the next time you are in town.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Aina on 20 May 2021
Thank you for your support.We look forward to welcome you back soon!

8/10 Good

Mohd Belia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Aina on 20 May 2021
Thank you for your support.We look forward to welcome you back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Aina on 20 May 2021
Thank you for your support.We look forward to welcome you back soon!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Hotel rather dated but reasonably clean.
Stayed 1 night in Jul 2020
Response from Aina on 19 Oct 2020
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay with us. Looking forward to welcome you back the next time you are in town.

6/10 Okay

MOHD FIKRE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from CC Song on 13 Jul 2020
Thank you for your feedback. We hope to serve you better on your next visit.

8/10 Good

Abdul aziz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from CC Song on 13 Jul 2020
Thank you for your support. We look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly staffs at the counter.
Stayed 2 nights in Jun 2020
Response from CC Song on 13 Jul 2020
Thank you for sharing your feedback. We are delighted to know that you had enjoyed your stay. We look forward to welcome you back soon.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from CC Song on 18 Jun 2020
Thank you for your feedback. We are constantly upgrading our products and services to serve our guests better.

10/10 Excellent

Aminuddin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from CC Song on 18 Jun 2020
Thank you for sharing your feedback. We are delighted to know you had a good stay experience with us. We look forward to welcome you back soon !

10/10 Excellent

ANDREW

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from CC Song on 18 Jun 2020
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay with us. Looking forward to welcome you back the next time you are in town.

8/10 Good

Anggun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from CC Song on 18 Jun 2020
Thank you for staying with us. We appreciate your feedback. Our Hotel is constantly upgrading our products and service in stages to serve you better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from CC Song on 18 Jun 2020
Thank you for your support and your good review. We are delighted to know you had a good stay experience with us. We look forward to welcome you back soon !

10/10 Excellent

ESAS, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice and high class hotel. The ambiance, room design and maintenance is very good.
Stayed 2 nights in Jan 2020
Response from CC Song on 18 Jun 2020
Thank you for sharing your feedback. We are delighted to know that you had a pleasant stay experience with us. We look forward to welcome you back in the future.

10/10 Excellent

Lina, KL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious junior suite.
Stayed 1 night in Jan 2020
Response from CC Song on 18 Jun 2020
Thank you for sharing your feedback. We hope to see you again the next time you are back in town.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old building with run down facility Need repairs upgrade n renovation by now
Stayed 1 night in Jan 2020
Response from CC Song on 18 Jun 2020
Thank you for your feedback. Please accept our sincere apologies for the shortcomings. We are constantly upgrading our products in stages.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel, clean and tidy. The breakfast was nice and there are many choices. The hotel staff are very helpful and pleasant.
Stayed 2 nights in Jan 2020
Response from CC Song on 18 Jun 2020
Thank you for taking the time to share your feedback. We appreciate your support. We look forward to welcome you back soon.

10/10 Excellent

ROSMAWATI

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Kota Bharu
Stayed 1 night in Dec 2019
Response from Kathy on 23 Dec 2019
Thank You for your good comment. Hopefully you may repeat your stay with us

10/10 Excellent

Muhamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money and good location
Stayed 1 night in Dec 2019
Response from Kathy on 22 Dec 2019
Thank You for your good comment. Hopefully you can repeat again to stay with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

mamizu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spacious room.. cant enjoy the pool coz its raining
Stayed 3 nights in Nov 2019

6/10 Okay

mohammad

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its clean and okay
Stayed 1 night in Oct 2019