Bad service bad experience
Posted Nov 19, 2015 on Hotels
I am unable to give any comment on the room as I was not given a room upon check in because they were running full and I was told by front desk that they could not locate my booking even after I produced my booking confirmation. I was offered move to another hotel in another branch but I have to drive 20 mins and it was further away from the city. It was the oldest hotel among all the 3 branches they have. I requested to move to their sukhumvit branch since it has the same room rate but was turned down, reason being they only allow "walk over" to the nearest branch. Frankly speaking given a choice why would I want to choose a hotel that is far away from city, no bts station nearby, old building with old furniture and stinky carpet at the corridor. I am not sure who is at fault, hotels.com or sales person at the hotel but to avoid any disappointment again I will not want to book with hotels.com in future as I have no issue with other booking engines before. To add on to the bad experience, the manager at the front desk didn't even want his staff to have the bell boy to walk us to our car. Although I'm not thai but I do speak thai. I was just too tired to argue with them after a long day. To summarise all, bad service and bad experience.
Comment from Hotel Management
Dec 18, 2018 by Bally, Hotel Management
Thank you for your comments.
We would like to apologise for your inconvenience.
As of now, we have renovated and changed management team. Thus, new looks of rooms,staffs, and services are improving.
We would do our best to deliver service to meet your satisfactions.