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Reviews

32 reviews

Amenities

  • Pool
  • Air Conditioning
  • Restaurant
  • Breakfast Available

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03 7724 9556

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    About this area

    Kapas Island

    Located in Kapas Island, Kapas Island Resort is on the beach.

    Visit our Kapas Island travel guide

    Restaurants

    • Where to eat
    • Selayang Cafe – Restaurant offering international cuisine.

    About this property

    Kapas Island Resort

    Guests at this beach lodge will appreciate convenient on-site amenities such as barbecue grills and a picnic area. All 54 rooms offer balconies, showers and desks.

    Property amenities

    Parking and public transport

    Self parking (surcharge)
    Ferry terminal shuttle (surcharge)

    Food and drink

    Local cuisine breakfast available for a fee daily 7:30 AM–10 AM: MYR 20 for adults and MYR 15 for children
    1 restaurant

    Things to do

    Outdoor pool

    Family friendly

    Outdoor pool

    Guest services

    Front desk (limited hours)
    Housekeeping (once per stay)
    Tour/ticket assistance

    Languages spoken

    English

    Outdoors

    BBQ grill(s)
    Beachfront location
    Garden
    Picnic area

    Room amenities

    Bedroom

    Air conditioning

    Bathroom

    Shower

    Outdoor space

    Balcony

    More

    Desk
    1.8

    Guest rating

    5 - Excellent
    0
    4 - Good
    4
    3 - Okay
    2
    2 - Mediocre
    8
    1 - Poor
    18
    1.8
    Cleanliness
    2.3
    Service and Staff
    2.5
    Amenities
    1.7
    Property condition

    1/5

    • Disliked: Cleanliness, amenities, property conditions & facilities

    We didn’t expect much, based on the reviews. It was a nice resort at one time, but it is very run down. Our first night was terrible. The bathroom ceiling leaked in multiple places and was not nice. The bedding was not very clean and there was black mould in multiple locations. The next day we complained and they were very nice about giving us a different room. It was much better, but still in need of care. We did extend our stay one more night and we are grateful that, given our frustrations, they gave us a good deal.

    Stayed 2 nights in Aug 2019

    1/5

    • Disliked: Cleanliness, property conditions & facilities, room comfort

    Ask about times electricity is turned on.

    Resorts are powered by generators in the island (no powerlines). KIR did not advertise that there TURN OFF the electricity/generators between 8am-12pm and between 4pm-7pm (total 7 hours) daily!!! Poor insulation meant the rooms are HOT by 8.30am with the aircon or fan not working (note aircon rooms do not have fans, rooms have one or the other. Considering check-out is by 12pm, you could spend the rest of the 4-hour-morning struggling to relax or complaining (e.g. we did not get the aircon comfort we specifically paid for). The electricity is turned on again after 12pm checkout, but since check in is at 3pm, it meant guests only get to use the electricity for a maximum of 1 hour before 4pm power cut! The other resorts kept their power running or only turned it off for 1-2 hours, at a time, or once daily. Other than this MAJOR issue that feels like false advertising, we can accept that the KIR is old and rustic, looking like it's rundown and needs some care/maintenance kind of charm. The entrance to the jungle trekking is behind it (convenient), and it is the only accommodation in the whole island with a small pool. A simple European/American style breakfast was served as part of a package. Kapas Island Resort's location was quieter than the main party area where Coral Beach, Ombak and KBC are located.

    Stayed 1 night in Jul 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    Stayed 1 night in Jul 2019

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Terrible conditions and room status

    We booked a double “superior” room and when you see it from outside seems lovely. Everything change completely when you open the door. Quite dirty, really hot, all windows opened, so plenty of insects coming... A complete nightmare. About breakfast, no words, awful. We were traveling as backpack, and have been before in bad places, but never like this. Absolutely I will never recommend.

    Stayed 1 night in Aug 2018

    4/5 Good

    Nice clean and pleasant room for a relaxed holiday

    The rooms were comfortable and clean. Good for a relaxed holiday. Power supply was from the National Electricity Board using a solar hybrid generator for the island. The power comes on at certain hours in the afternoon and at night. The power came on as scheduled. However, the hotel / resort could not arrange for boat rides to the best snorkeling areas and kayaking facilities were lacking. I had to arrange these with a neighboring hotel. My trip to Kapas island was to enjoy these activities. The arrangement for the boat trip back was also disappointing. The hotel made arrangements with a separate boat company. Somehow the message didn't get through and the staff could only say that they have informed and couldn't do anything. I was told to wait another hour or two for the next boat. I had to call the boat company myself to get a good response.

    Pros: Rooms / chalets were clean, spacious and comfortable. We also enjoyed the food at the cafeteria for our dinner.

    Cons: Since the resort does not own its own boat transfers to the mainland, there must be better arrangements between the resort and the boat companies.

    Location: Snorkeling and kayaking are good activities at the island. Sadly, the resort does not provide all the necessary facilities.

    Stayed 1 night in Jun 2018

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