Bar (on property)

Reviews of Baranof Downtown, BW Signature Collection

3 out of 5
Baranof Downtown, BW Signature Collection
127 N Franklin St, Juneau, AK

Reviews

7.0

Good

Rating 10 - Excellent. 166 out of 818 reviews" "
Rating 8 - Good. 273 out of 818 reviews" "
Rating 6 - Okay. 210 out of 818 reviews" "
Rating 4 - Poor. 123 out of 818 reviews" "
Rating 2 - Terrible. 46 out of 818 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the State Capital, dining and shopping options. The hotel has restaurants and lounges.
Stayed 1 night in Feb 2024

4/10 Poor

Colleen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pipes burst first night. Heater was stuck on high in the room. Water went out on day 2. Restaurant closed all days. Coffee shop no longer open. Staff was amazing and would be the only reason I return.
Stayed 3 nights in Jan 2024
Response from Aimon, General Manager on 5 Feb 2024
I am very sorry for your experience, I am attempting a direct message to you to resolve the experience, it was a very long day of waiting for all who were affected. Once again my apologies.

4/10 Poor

Yibin, Monrovia

Stayed 4 nights in Oct 2023
Response from General Manager on 14 Nov 2023
Thank you for taking the time to respond with a rating, I apologize that we did not meet your expectations :(

2/10 Terrible

Roger

Travelled with family
5
I was double charged, the place is run down and I requested a taxi through the desk person and was told to get my own.
Stayed 2 nights in Oct 2023
Response from General Manager on 3 Oct 2023
I apologize for your experience; I will follow up with the staff about this taxi request. Please reach out to us before October 13th if your double charge situation was not already resolved.

10/10 Excellent

Rebecca

Travelled with family
Stayed 5 nights in Sep 2023

8/10 Good

sandra

Stayed 4 nights in Sep 2023

10/10 Excellent

Margaret, CHAMBERSBURG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surprise in downtown area. Good breakfast available. Overall, delighted to have found it.
Stayed 1 night in Jul 2023

8/10 Good

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and good service
Came down with Covid-19 during my Alaska trip and needed a room with its own bathroom after staying at The Alaskan Hotel. I got a very nice comfortable room with a view of the mountains from the window.
Stayed 5 nights in Sep 2023

10/10 Excellent

Myles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and allowed us early check in. Nice clean lobby and nice bar
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Dennis

Liked: Staff & service
Disliked: Property conditions & facilities
Not bad, not great.
We stayed here for one night, as it was after a small cruise. Noting that we were only here for about 15 hrs it served it purpose as close to the downtown area, which is relatively small (but great!). There is no air-conditioning in Alaska for the most part, but you can open the windows and use the small fan provided. Wallpaper was peeling in our room, and the elevator is quite slow. Overall the building is dated, the bar is nice, the service was great, and the location/cost is acceptable. Note, we were told no fish processing the room. :)
Stayed 1 night in Aug 2023

8/10 Good

GARY

Great spot for downtown access
Stayed 3 nights in Sep 2023

6/10 Okay

Neil

Disliked: Staff & service, property conditions & facilities, room comfort
Walls paper thin, door slamming - poor noise insulation.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 2 nights in Aug 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service
It was in a great location, but too expensive. The rooms and bathrooms could use some renovating.
Stayed 4 nights in Aug 2023

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Kelly, Farmington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near downtown Juneau.
Stayed 1 night in Aug 2023

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff. Allowed early check in for our luggage to be stowed so we could go out and enjoy the city. Comfortable room.
Stayed 1 night in Aug 2023

10/10 Excellent

REGINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a refreshing experience
Stayed 1 night in Aug 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 1 night in Aug 2023

6/10 Okay

JAMES

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
On checking in, we missed the sign telling that need to sign up for room housekeeping. Need a more prominent sign. The shower gel and conditioner dispensers did not work.
Stayed 1 night in Aug 2023

8/10 Good

Roger

Stayed 1 night in Aug 2023

4/10 Poor

Sharon L

Travelled with family
Disliked: Amenities, property conditions & facilities
We must’ve had the smallest room in this property. We realize it’s an old hotel, but you couldn’t even close the door in the bathroom. The heat was on all the time so we slept with the windows open in Alaska. The bed was very comfortable and it was a king size bed for the room. I would not recommend this hotel, although it is one of the best locations if you’re going on a cruise.
Stayed 2 nights in Aug 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you for taking the time to respond, a lot of the economy rooms are blocked by the tour group at a group rate, and these rooms can be on the smaller side. We have over a dozen room types at our historic hotel and we are working on many updates which can take a lot longer in Alaska.

10/10 Excellent

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s interesting staying at a historic hotel. Had a great time. Lovely and helpful staff.
Stayed 1 night in Aug 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you for the lovely review, I am glad you enjoyed your visit to our city!

10/10 Excellent

Chris

Stayed 1 night in Aug 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you for the great rating!

8/10 Good

Craig P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woonderful
Stayed 5 nights in Aug 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you so much for the special review!

8/10 Good

Laura

Stayed 1 night in Aug 2023

6/10 Okay

anne

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Great location for seeing Juneau . The hotel seems rundown. Beds were comfortable. Breakfast buffet was adequate. Staff nice but somewhat overwhelmed.
Stayed 2 nights in Aug 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you for taking the time to respond and the positive and negative candid feedback, I apologize that we gave the impression of being overwhelmed, it can get quite busy at our property, especially during cruise stays.

6/10 Okay

Nathan

Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you for taking the timet o rate out hotel, I apologize for not exceeding your expectations! We will continue to implement improvements to bring a better experience to guests.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Baronoff. I was so sad to see that the breakfast spot that used to be attached is gone. One of my favorites!!
Stayed 2 nights in Aug 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you so much for the great score, I am sorry that we moved the cafe, our new space just holds more people and is more open now. Happy to hear there are guests that love our historic hotel!

10/10 Excellent

Bernice

Stayed 1 night in Aug 2023

6/10 Okay

Eldon

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff truly helpful and polite. Old hotel has seen better days. Small rooms, no air conditioning or ventilation, stuffed king mattress into room leaving no space to maneuver, when I asked for different room, they told me they had one, but the room was same size except it had a queen mattress, giving the illusion of more space. It really needs a gut renovation.
Stayed 4 nights in Jul 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Fine.
Rooms are nice but hard to sleep with all the street noise. Elevators require prayer. Lack of airport shuttle is crippling. If you get in late you are screwed for getting there as Juneau really shuts down after dark.
Stayed 2 nights in Jul 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you for the score and the feedback. The airport is almost a nine mile drive to/from the Downtown area so we do not support a shuttle service.

8/10 Good

Stephen

Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Aimon, General Manager on 21 Aug 2023
Thank you for taking the time to rate our hotel!

6/10 Okay

Deena A

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Honest and fair review. Room was comfy. Bed was very comfortable. Good shower with plenty of hot water. Hotel has a cool historic vibe. Walls are thin. When using the bathroom we could hear people talking in the common hallway on the other side of the wall. It didn’t bother us, but noteworthy. Great neighborhood. Far enough from the docks to not be too noisy, yet walkable in only five minutes. Lots of good food nearby. Here’s the bed. An item disappeared from our room. When we went to the front desk (twice) the best answer I got was “we pride ourselves on the honesty of our housekeeping”, followed by connecting me to housekeeping to ask after my missing item. No offer of help at all from the front desk. I got a call the next day from housekeeping to say, “no one took anything”. As if someone who took something would offer that information. This is not about the missing item. Things sometimes get thrown out accidentally (I’m choosing to assume no one would take something intentionally). But surely this could have been handled better by the front desk. When we checked out, my husband again expressed our displeasure. The young girl at the desk at the time simply shrugged her shoulders. We have family in Juneau and plan to visit. I’ll be staying elsewhere next visit.
Stayed 8 nights in Jul 2023

8/10 Good

Rita, Modesto

Travelled with family
Liked: Property conditions & facilities
Vacuumming started at 8 am outside my door Too early, woke me up
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Aimon, General Manager on 31 Jul 2023
Thank you for taking the time to score our property- I apologize for not meeting expectations, we have many updates and improvements planned over the coming winters.

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, hot and noisy
Stayed 1 night in Jul 2023
Response from Aimon, General Manager on 31 Jul 2023
Thank you for taking the time to respond, I apologize for your experience of our hotel- we had a very warm weekend and our hotel is very busy during summer. I will share this review with housekeeping and janitorial staff to cover all bases and address the other issue you found with the hotel- my apologies that we missed something to create this impression for you.

6/10 Okay

Joshua, Portland

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Juneau is amazing, but there are limited hotel options. The Baranof is old and very tired with elevators that barely function, water in the shower that changes temperature by 35 degrees every 15 to 30 seconds, no ability to modify room temperature other than a fan requested from front desk and no maid service for the 3 days and nights we were there. This would not trouble me except that the room cost was on par with what I pay in New York and San Francisco.
Stayed 3 nights in Jul 2023
Response from Aimon, General Manager on 28 Jul 2023
Thank you for taking the time to respond, I apologize that the stay did not meet your expectations. We are working throughout the year on updates to the building and are currently working on guest room design updates and phasing. Juneau and Alaska overall are very expensive to live in year round, and the seasonal demands on the hotel and staffing reflect the overall living and transport costs in the state. As a union hotel we strive to pay our staff fair wages and our rooms prices are quite high in the summer and we must add a lot of staff to run the hotel for this very busy tourist season in our "bucket list" destination.

4/10 Poor

CHERYL

Disliked: Cleanliness, property conditions & facilities
Not worth the money.
Hotel is old. Looks like carpet has never been replaced. Furniture was dusty. Advertised raised toilets. Mine did not have one. Advertised restaurant but it was only open for breakfast and lunch. No room service. No shuttle.
Stayed 2 nights in Jul 2023
Response from Aimon, General Manager on 28 Jul 2023
Thank you for taking the time to respond and provide a constructive critique. We have toilet risers on request and showers chairs etc as needed. Our carpet was replaced in 2016, but we are in progress of a new rooms update and are working with the Best Western Design to phase this project over a couple of winters so we don't impact our busy seasons.

10/10 Excellent

Maribelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jul 2023
Response from Aimon, General Manager on 28 Jul 2023
Thank you so much for the great rating!

10/10 Excellent

Clarissa

Stayed 1 night in Jul 2023
Response from Aimon, General Manager on 21 Jul 2023
Thank you so much for the wonderful rating! I am glad we could provide a great stay for you :)

6/10 Okay

Jim, Cupertino

Stayed 6 nights in Jul 2023

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Aimon, General Manager on 21 Jul 2023
Thank you for taking the time to rate our hotel, all feedback is welcomed and we will use this level to support our improvement measures.

4/10 Poor

Rachael

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Aimon, General Manager on 20 Jul 2023
Thank for taking the time to rate our hotel, I see we did not meet your expectations- we have many plans to improve the property decor throughout and we are always finding new way to fine tune our customer service, especially during peak season when we serve many guests.

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service
Older property with issues in the room such as the bathroom door not being able to open and close without difficulty. We traveled in July, and with temperatures in the high 70s and low 80s on some days, it would have been really nice to have air conditioning. Great staff and it was nice to have an on-site restaurant. The food was average priced and okay.
Stayed 3 nights in Jul 2023
Response from Aimon, General Manager on 21 Jul 2023
Thank you so much for the good rating and the honest critique- our historic building and the city codes make it difficult to implement the construction and electrical load to support A/C throughout the hotel. We are looking for the proper newer HVAC technology to support such an improvement, but for the most part, hot days in Juneau, Alaska are very limited in number.

4/10 Poor

Suketu

Travelled with partner
Liked: Cleanliness, staff & service
The walls of the rooms are very thin. Noisy service truck engine and unloading noise may disturb you; it did me, at 6 AM!
Stayed 1 night in Jul 2023
Response from Aimon, General Manager on 14 Jul 2023
Thank you for taking the time to repsond, the economy rooms are smaller, part of the original building (1939) and have thinner walls. They are priced lower than the standard and the premium rooms for this reason. Additionally we are located in the heart of Downtown Juneau and there are many late night and early morning noises and activities in the area. Thank you for sharing so that other prospective guests will be aware.

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Door doesn't work majority of time and in order to get in you have to jiggle the door and pretty much break in, filthy carpet, dirty walls, smells, the tub doesn't drain - when showering the water fills tub half-way up, the heater is on blast outside the door.
Response from Aimon, General Manager on 21 Jul 2023
I am very sorry to see such a low rating- considering your experience it is very understandable. I do not beleive this is the typical experience of our guests and I will share with the housekeeping staff to ensure that this does not occur again.