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Reviews of Tune Hotel - Danga Bay, Johor

2 out of 5
Tune Hotel - Danga Bay, Johor
Lot PTB 22819, Jalan Skudai, Mukim Bandar Johor Bahru, Johor Bahru, Johor

Reviews

7.2

Good

Rating 10 - Excellent. 46 out of 285 reviews" "
Rating 8 - Good. 104 out of 285 reviews" "
Rating 6 - Okay. 93 out of 285 reviews" "
Rating 4 - Poor. 33 out of 285 reviews" "
Rating 2 - Terrible. 9 out of 285 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eros Fernandez

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The photos and the room in person not justifying.
Stayed 1 night in Mar 2024

8/10 Good

Dzakhir

Liked: Cleanliness, amenities
Room very clean
Stayed 1 night in Feb 2024
Response from Tune Hotel Danga Bay on 23 Feb 2024
Dear Dzakhir,Thank you for your positive feedback regarding the cleanliness of your room. We're delighted to hear that you found it very clean. Maintaining a high standard of cleanliness is a top priority for us, and we appreciate you taking the time to acknowledge it. We look forward to welcoming you back for another enjoyable stay.Best regards,Stella

2/10 Terrible

Sathiya

Disliked: Cleanliness, property conditions & facilities
Don’t have smart tv and expensive the price not worth it
Stayed 2 nights in Jan 2024
Response from Tune Hotel Danga Bay on 31 Jan 2024
Dear Sathiya,Thank you for sharing your feedback with us. We appreciate your input regarding the absence of a smart TV and your perception of the pricing.We apologize for any inconvenience caused by the TV amenities. We continually strive to enhance our offerings, and your comments will be considered in our future improvements.If there's anything specific you would like us to address or if you have additional suggestions, please feel free to share. We value your feedback and hope to have the opportunity to provide an improved experience for you in the future.Best regards,Tune Hotel Danga Bay

10/10 Excellent

Doris

Travelled with partner
Liked: Staff & service, property conditions & facilities
for a 2**, this is what you would expect. nice staff, although no frills, you get some things to make your stay a nice one.
Stayed 1 night in Dec 2023

10/10 Excellent

Yong Boon

Stayed 3 nights in Aug 2023
Response from Tune Hotel Danga Bay on 2 Oct 2023
Dear Yong Boon,Thanks for your perfect rating. It is an immense pleasure to know that you had a wonderful experience with us. Looking forward to welcome you in near future. Thanks, with warm regardsTune Hotel Danga Bay

6/10 Okay

Surianiza Meriati

Stayed 1 night in Aug 2023
Response from Tune Hotel Danga Bay on 5 Sept 2023
Dear Surianiza,Thanks for your perfect rating. It is an immense pleasure to know that you had a wonderful experience with us. Looking forward to welcome you in near future. Thanks, with warm regardsStella

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area secure and comfy.
Stayed 1 night in Aug 2023
Response from Stella on 22 Aug 2023
Dear Henry,Warm Greetings! Thank you for choosing Tune Hotel Danga Bay for your recent visit. We are truly delighted by hearing your kind words. It feels great when guests appreciate the team members for their efforts in delivering a memorable stay with us. We are looking forward to host you back in near future. Best Regards,STella

2/10 Terrible

Surbhi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
not maintained, the Aircons switch off every 10mins throughout. night, dirty lift, washroom bidet broken
Stayed 2 nights in Jun 2023
Response from Tune Hotel Danga Bay on 27 Jun 2023
Dear Surbhi,Thank you for sharing your review. We appreciate your feedback regarding the maintenance issues you encountered during your stay, including the frequent shutdowns of the air conditioning, the dirty lift, and the broken bidet in the washroom.We apologize for the inconvenience caused by these issues. Maintaining a well-functioning and clean environment is of utmost importance to us, and we take your comments seriously. Rest assured, we will address these concerns with our maintenance and housekeeping teams to ensure improvements are made.Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your understanding and patience. Regards, STella

6/10 Okay

Siti

Liked: Staff & service
Disliked: Amenities
The price is good and room is clean, however i dont mind to have chargable TV program, chargable in house phone, chargable service, like extra towel and soap.
Stayed 3 nights in Apr 2023
Response from Stella on 25 May 2023
Dear Siti,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience. We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.Sincerely,STella

6/10 Okay

Surendran

Travelled with family
Disliked: Amenities, property conditions & facilities
A very small room and very dirty
Stayed 1 night in Apr 2023
Response from Stella on 4 May 2023
Dear Syrendran,Thank you for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments,Warm Regards,Stella

8/10 Good

Errol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and no-frills accommodation for an overnight stay.
Stayed 1 night in Feb 2023
Response from STella on 28 Feb 2023
Dear Errol,Greetings from Tune Hotel Danga Bay! Thank you for your feedback with perfect rating. We are delighted to hear about your recent visit to our property. We look forward to welcome you back here at Tune Hotel Danga Bay in near future. Warm Regards,STella

4/10 Poor

ISAAC

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lack of soundproofing. Can literally hear the footsteps n sounds along corridors.

6/10 Okay

Wang Wee

Travelled with partner
like - the huge car park dislike - noisy aircon, room very small
Stayed 1 night in Nov 2022
Response from Tune Hotel Danga Bay on 30 Nov 2022
Dear Wang Wee,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments as a guideline to improve our guest experience. We hope you will consider staying with us again in the future.Sincerely,Tune Hotel Danga Bay

4/10 Poor

Vijay

Travelled with partner
Disliked: Amenities, property conditions & facilities
They didn't provide toothpaste and brush and don't have telephone in the room and can't off the air conditioner.
Stayed 1 night in Sep 2022
Response from Azraai Yunos on 28 Sept 2022
Dear Vijay,Thank you for your feedback in regards to the room amenities. We will take your comments as consideration as we continually work to improve our guest experience. Our concept is all about providing clean rooms, power shower and convenient location at an affordable price. Hope this does not detract you from coming back to Tune Hotel Danga Bay.Sincerely

4/10 Poor

akbal

Disliked: Amenities
Stayed 2 nights in Sep 2022

10/10 Excellent

Hooi Nian

Stayed 1 night in Sep 2022

10/10 Excellent

Yoke Loong

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2021
Response from Stella on 20 Sept 2021
Dear Yoke Loong, Thank you for your compliments and we're so happy to hear that you had a good stay at Tune Hotel Danga Bay. We hope to welcome you back soon. Sincerely, Stella

10/10 Excellent

Nurhanis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Selesaa.
Stayed 3 nights in Jul 2021
Response from Stella on 29 Jul 2021
Dear Nurhanis, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air cond compressor was noisy during operation, affected my sleep
Stayed 1 night in Apr 2021
Response from Stella on 9 Apr 2021
Dear Guest, Thank you for your feedback. We're so sorry you were unable to get a good night rest. Providing our guest, a restful stay is important to us and we value your feedback. We are currently taking steps to improve immediately on the maintenance issues throughout our premises. We hope we will be able to serve you again soon. Sincerely, Stella

10/10 Excellent

Awang Abdul Malik Bin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niced
Cheap and clean, worth the money. Recommended even during Covid times.
Stayed 2 nights in Feb 2021
Response from stella on 9 Mar 2021
Dear Awang, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020
Response from Stella on 15 Dec 2020
Dear Guest, Thank you for your compliments and we're so happy to hear that you had a good stay at Tune Hotel Danga Bay. We hope to welcome you back soon. Sincerely, Stella

10/10 Excellent

Smith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Stella on 23 Sept 2020
Dear Smith, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella

10/10 Excellent

JAYARAMAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It as amazing , to superb clean and neat, comfort and feel like home
Stayed 1 night in Sep 2020
Response from Stella on 23 Sept 2020
Dear Jayaraman, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Aug 2020
Response from stella on 7 Sept 2020
Dear Guest, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella

8/10 Good

Jalalludin

Stayed 1 night in Aug 2020
Response from Stella on 1 Sept 2020
Dear Jalalludin, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella

10/10 Excellent

Dinagaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and comfortable.
Stayed 5 nights in Jul 2020
Response from Stella on 1 Sept 2020
Dear Dinagaran, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella

8/10 Good

Durra, JB

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its okay but need improvement. Need to have some white lamp etc
Stayed 1 night in Jul 2020
Response from Stella on 20 Jul 2020
Dear Durra, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments as a guideline to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Stella Soo

8/10 Good

Fauzi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2020

8/10 Good

nurismi

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2020
Response from Stella on 11 Jul 2020
Dear Nurismi, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Okay.. can b better
Stayed 1 night in Feb 2020
Response from Stella on 18 Feb 2020
Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities. Sincerely, Stella

4/10 Poor

Shelly

Travelled with family
Disliked: Property conditions & facilities, room comfort
Only 2 star for the hotel
So hard to find a place for dinner or lunch or breakfast. No choice. Laundry also no choice hv to que for so long. The nearest mall also need grab... also no breakfast. No hairdryer, no iron, no bath gel, no face towel.
Stayed 3 nights in Dec 2019

8/10 Good

Patrick Paul Goh aka Iron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from stella on 17 Dec 2019
Dear Patrick , Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella Soo

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Stella on 17 Dec 2019
Dear Guest, We would appreciate if you could drop us an email on the reasons for the low rating. If we had fallen short of your expectations, we will work harder to deliver an exceptional guest experience that so many of our guests have grown so fond of. We look forward to welcome you back soon Yours sincerely Stella

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good atmosphere Overall i felt good.
Stayed 1 night in Nov 2019
Response from stella on 17 Dec 2019
Dear Paul, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella Soo

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Like shower and bed. Dont like toilet cleanliness
Stayed 1 night in Nov 2019
Response from Stella on 29 Nov 2019
Dear Guest, Thanks for taking the time to give your feedback. I'm sorry to hear that your room did not meet the standards you expect from us. Providing our guests with a spotless room is important to us and I have personally addressed this with our housekeeping staff to ensure this won't happen again. Regards Stella

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Pillow too soft... noise from highway
Stayed 1 night in Oct 2019
Response from Stella on 30 Oct 2019
Dear Guest Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments as a guideline to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Stella Soo

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Bed was bad
Stayed 1 night in Oct 2019
Response from Stella on 18 Oct 2019
Dear Guest, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments as a guideline to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Stella Soo

10/10 Excellent

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2019
Response from stella on 18 Oct 2019
Dear Chong, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Regards, Stella Soo

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel was ok. Room was ok. Very cheap hotel, so you get your money’s worth. Staff were friendly.
Stayed 1 night in Aug 2019
Response from stella on 6 Sept 2019
Dear Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you. Sincerely, Stella Soo

8/10 Good

Jesslyn

Liked: Cleanliness, staff & service
Near to office
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up, it could be better if include fridge in the room.
Stayed 2 nights in Jun 2019
Response from Stella Soo on 28 Jun 2019
Dear Guest, Thank you for your feedback in regards to the room amenities. We will take your comments as consideration as we continually work to improve our guest experience. Our concept is all about providing clean rooms, power shower and convenient location at an affordable price. Hope this does not detract you from coming back to Tune Hotel Danga Bay. Sincerely Stella Soo Assistant Manager

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
No fridge. No coffee making facilities. Happy that SOCAR is available at the hotel. Room a bit too small. Wifi strength not good. Good location. Easy to go place of interest with Grab.
Stayed 1 night in Jun 2019
Response from Stella Soo on 28 Jun 2019
Dear Guest, First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. We are in the process of looking into each of the items you have raised and are addressing the technology, and the room amenities in order to avoid this from repeating in the future. Please bear with us. Thank you again for raising your valuable experience. It truly helps us to do better each and every time. Regards, Stella Soo Assistant Manager

6/10 Okay

Intan, Malacca

Travelled with family
Liked: Staff & service, property conditions & facilities
It was cheap and affordable.
Stayed 1 night in Jun 2019
Response from Stella soo on 28 Jun 2019
Dear Intan, Thank you for your compliments and we're so happy to hear that you had a good stay at Tune Hotel Danga Bay. We hope to welcome you back soon. Sincerely, Stella Soo Assistant Manager

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Decent location, dirty room
Got bites on my legs, propably bed bugs... Dirty sheets Also they said rooms should be non smoke, but obviously someone smoked in the rooms
Stayed 3 nights in Jun 2019
Response from stella on 1 Jul 2019
Dear Guest, First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. We are in the process of looking into each of the items you have raised and are addressing the hygiene issues and the cleanliness in order to avoid this from repeating in the future. Please bear with us. Thank you again for raising your valuable experience. It truly helps us to do better each and every time. Regards, Stella Soo Assistant Manager

4/10 Poor

KL, KL

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wash basin was leaking making water. bed bugs in room hotel needs to deep clean beds 7-11 is closed down.dont have others convenience store nearby.
Stayed 1 night in May 2019
Response from stella soo on 2 Jun 2019
Dear KL It is with deep regret to hear about your experience, whilst staying with us. It goes without saying, that I am deeply concerned and have immediately initiated an investigation about the matter outlined. We have currently confine the room with comprehensive treatment to the mattress and the entire room. Stern reminders and refresher training has been executed to the housekeeping staff on checks and detailing ensuring such cases will not reoccur. I hope that you are able to provide us another opportunity to make things right and for us to showcase the true Tune Hotels hospitality. Thank you. Yours sincerely, Stella Soo Assistant Manager

6/10 Okay

Jass

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
found blood spots on the bed sheets. Bathroom Sink Slow Drain
Stayed 1 night in Apr 2019
Response from Stella on 2 Jun 2019
Dear Jass, Thank you for choosing to stay with us and sharing your experience. We are obviously disappointed that we let you down in some areas but is pleased to note that your feedback has been shared with the team this morning and the related Department has been taken to task to ensure there is no repeat on the cleanliness issue of the room. I hope that you are able to provide us another opportunity to make things right and for us to showcase the true Tune Hotels hospitality. Thank you. Yours sincerely, Stella Soo Assistant Manager

8/10 Good

Azhan

Liked: Staff & service
Stayed 1 night in Apr 2019
Response from Stella soo on 30 Apr 2019
Dear Azhan, Thank you for your compliments and we're so happy to hear that you had a good stay at Tune Hotel Danga Bay.We hope to welcome you back soon. Sincerely, Stella Soo Assistant Manager