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Reviews of TROVE Johor Bahru

4 out of 5
TROVE Johor Bahru
Jalan Dato Abdullah Tahir, Johor Bahru, Johor

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 353 reviews" "
Rating 8 - Good. 142 out of 353 reviews" "
Rating 6 - Okay. 49 out of 353 reviews" "
Rating 4 - Poor. 24 out of 353 reviews" "
Rating 2 - Terrible. 9 out of 353 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mohamed Sultanul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a cockroach infestation and the only solution by the counter staff was to change to another room. By then i had started developing an allergic reaction and just wanted to get out ofbthe place. I had demaned a refund to which counter staff claimed the 3rd party booking site would refund me. Not sure how thats going to happen. Did not even stay the night. Booked another hotel and left.
Stayed 2 nights in Apr 2024

8/10 Good

Kriz

Travelled with family
Liked: Staff & service, amenities
The only issue we had was that the property is rather old. Everything else is great!
Stayed 2 nights in Mar 2024

4/10 Poor

Mohamad

Room that I stay. Promise by reception with views but none.
Stayed 1 night in Feb 2024

4/10 Poor

Qirilind

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

ALFA

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy place & friendly customer service
Stayed 1 night in Jan 2024

8/10 Good

Elsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised the room is big. The white towels are truly white. Convenient location, easyto drive aroung JB town. Happy and satisfied with stay.
Stayed 1 night in Jan 2024

8/10 Good

johden lim wee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Normal hotel
Stayed 1 night in Dec 2023

6/10 Okay

Jumana

Stayed 1 night in Dec 2023

10/10 Excellent

Boon Leong

Stayed 1 night in Oct 2023

10/10 Excellent

Norhafizah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good. Just the bed feel not solid.
Stayed 6 nights in Aug 2023

6/10 Okay

How Heng

Disliked: Property conditions & facilities
Ordinary two-star hotel. Not much activities to do in the vicinity. Transport is inconvenient.
Stayed 1 night in Sep 2023

4/10 Poor

Mira

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is old, house keeping is bad. Carpet is dirty.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing hotel
I booked a honeymoon suite, all I get is a big room but nothing much else, and the room is dark. Worst thing is there is a dripping sound in the toilet the whole night that I am unable to sleep at all. When I go for breakfast, the staff keep telling me my room doesn't include breakfast whereas on the actual fact is it did. the staffs at the check in counter is not friendly, they keep doing something else, never even look up at the customer. Don't think I will be back here again.
Stayed 1 night in Jul 2023

10/10 Excellent

To

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and Convenient
Stayed 3 nights in Jun 2023

4/10 Poor

Ain

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
poor service, room not equipped well..no bath mat, paid for extra bed but not auto provide towel, toothbrush etc.. called housekeeping many times, no response..booked 2 separate booking for 3 days.. but after first day, knock on door and ask why i hv not check out yet.. do ur work first before come knocking..same pricing range pre-covid but totally dropped in standard. bring your money elsewhere! oh.. they dont respond to emails too..
Stayed 1 night in Jun 2023

2/10 Terrible

Noorrisham

Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were given the Tower view as requested with no mishap. Staff were very cordial radiating smiles doing their hospitality se4vices. The swimming was most appreciated. Unfortunately we couldn't stay longer than 1 night n couldn't experience breakfast. Next time ....
Stayed 1 night in May 2023

10/10 Excellent

DELYS XIM JIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice

6/10 Okay

Nor Azlinah

Ok
We took family room . It was spacious and but only a housekeeping is not that clean. Saw cockroaches in some areas.
Stayed 2 nights in Apr 2023

2/10 Terrible

Xin Shuang

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad experience
room does not have window, aircon was not working
Stayed 1 night in Apr 2023

4/10 Poor

Panmeline

Stayed 1 night in Apr 2023

6/10 Okay

Su Ping

Travelled with partner
Disliked: Cleanliness
There are stains on the bedsheets and pillow case. The bed feels kinda dusty. The floor feels kinda dirty as well. The blind in the bathroom is really disgusting with moulds and rust. Only a half a toilet roll is given, no spares. The water dispenser is kinda noisy but that is okay.

6/10 Okay

Mohamed Yassin

Travelled with family
Hotel room in need of proper maintenance ,shower area slippery , show its not properly wash.Hotel room not properly clean.Luckily the breakfast was good . Lift was really slow at times only 2 running.
Stayed 2 nights in Mar 2023

2/10 Terrible

CheeHau

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a frequent traveller and top tier Expedia holder, this is my first encountered. No tower and amenities provided after check in. Call housekeeping over house phone for more then 5 times, no answered. Go to reception counter was told please be patience and tower will deliver to my room once available as they have full house day before. What kind of excuses and service? The lady staff call Lydia behalf rude and not problem solving. Stay away this hotel so they not full house for benefit of next guests. AVOID THIS HOTEL PLEASE

10/10 Excellent

Rslyne

Stayed 1 night in Mar 2023

8/10 Good

Siti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water dispenser, the bed and pillow
Stayed 1 night in Feb 2023

10/10 Excellent

Soon Huat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for staycation. Very near KSL. Convenient to GRAB anywhere.
Stayed 1 night in Feb 2023

8/10 Good

raviah

Travelled with family
Liked: Staff & service, room comfort
It was a comfortable stat except the windows in our room is covered n draped. Can’t see outside. But my brother’s room can open the curtain n facing up he main road. Able to see traffic conditions yo SG. Breakfast was okay. No live egg station, no omelette. Else all good
Stayed 1 night in Feb 2023

8/10 Good

Tan Teck Wei

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
I still enjoy my stay in Trove on the overall. The breakfast is as usual, excellent. The only that I’m slightly disappointed is that there are small cockroaches crawling around the pantry drawer, thus pulling down the ratings in terms of cleanliness.
Stayed 2 nights in Feb 2023

2/10 Terrible

Gifford

8/10 Good

Siew Huay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Winston

Stayed 1 night in Dec 2022

4/10 Poor

Benjamin Jincong

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Rooms were definitely not what it looked like from the pictures. The room i was allocated was janky. I still do not know how this hotel had 4 star rating on your site. It was really misleading.

8/10 Good

Verified traveller

Travelled with family
Nice hotel but let down by slow service
Service was slow and beds were not done up even at 6pm
Stayed 2 nights in Apr 2022

4/10 Poor

Johnson

Travelled with partner
Liked: Staff & service
I went to check in at 12 midnight but the hotel told me that they are fully book. But I already book and have a reservation on that day . They said they have 5 customer in waiting list that also book and blame on the booking schedule . I need to wait till 1.30am den only they let me check me . They offer me free breadfast but I cannot wake up on time to enjoy . I slept at 3am . Very disappointed with Expedia and trove hotel . But the staff at the counter was great but he also cannot do anything at his end .
Stayed 1 night in May 2022

2/10 Terrible

Nurhidayat

Stayed 1 night in Apr 2022

6/10 Okay

Choon Yong

Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed Room Experience
The water dispenser in the room was terrible, I just tried to drink one mouth and nearly vomited in the toilet for few minutes. It’s full of soil smell, it was a terrible experience. At first we are unable to open the door, in the end need ti go down to the counter and they change another room. Toilet don’t have anything to put the hand soap. No hand towel and other things, all we have is only tooth brush. Curtain spoilt, room is dark. No in room slipper as well. The whole room condition is very old and all the basic in room supply is not there yet it’s a 4star hotel. Quite disappointed.
Stayed 1 night in Apr 2022

8/10 Good

Kylie

Business traveller
Disliked: Cleanliness
No housekeeping on 2nd night stay.
Stayed 2 nights in Mar 2022

8/10 Good

LEE WEI

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Hotel standard feels way lower after MCO, was a regular stayer back then. The room cleanliness is very poor now, toilet bowl, water machine, long hairs everywhere on the floor, may not be returning.
Stayed 1 night in Jan 2022

6/10 Okay

Sze Tong

Liked: Cleanliness, property conditions & facilities
Not too bad.. Not too good
Not that bad but the WIFI is terrible.
Stayed 1 night in Jan 2022

4/10 Poor

NUR SYAHIRAH, JOHOR BAHRU

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was not friendly and she gave me a wrong room.. breakfast not variety
Stayed 1 night in Dec 2021

10/10 Excellent

CHEE HIAN

Liked: Cleanliness, property conditions & facilities, room comfort
Cosy and nice stay in JB
Had put up a night in JB enroute to catch a VTL land to Singapore the next day from Larkin. Room was a nice surprise in the 19th floor .. clean and looks new. Only gripe was there were no spoons or stirrer in the room and calls to housekeeping , reception , garnered no response. Unattended. There is a Alkaline water machine in the room for easy hot / warm water . Nice . Breakfast was buffet style .. which I thought was a bit of a guard down given Omicron. Should suspend or have waiter dish it out .. spread was decent. Location is quite nice if you want to walk across to Pelangi Plaza. I chose to go down the road and had dinner at a Foodcoirt joint Medan Selera about 400m away. Higher end options for Korean and Mala , Thai available along the same street.
Lobby
Breakfast
Outside hotel
Lobby
Stayed 1 night in Dec 2021

4/10 Poor

Ho Chung

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stinky smell at room toilet. Whole room dusty.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check in slow, only one receptionist available with 3 guests waiting behind. The other receptionist was busy talking with colleague.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Strategic location. Lots of eateries around this place. Thank you
Stayed 2 nights in Nov 2021

8/10 Good

Bin Omar

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Near to city centre
Stayed 1 night in Nov 2021

2/10 Terrible

Maryam

Stayed 1 night in Nov 2021