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Reviews of Suasana All Suites Hotel

3.5 out of 5
Suasana All Suites Hotel
82C Jalan Trus, Bandar Johor Bahru, Johor Bahru, Johor Bahru

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 347 reviews" "
Rating 8 - Good. 143 out of 347 reviews" "
Rating 6 - Okay. 27 out of 347 reviews" "
Rating 4 - Poor. 8 out of 347 reviews" "
Rating 2 - Terrible. 10 out of 347 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jasmine

Travelled with family and small children
It was a convenient place to stay as it was opposite KOMTAR. It was a busy hotel so the place needs some regular maintenance.
Stayed 3 nights in Mar 2024

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…
Stayed 2 nights in Nov 2023

10/10 Excellent

Shan Ren

Liked: Cleanliness, amenities, property conditions & facilities
Everything is good, except there is no TV feature to watch Netflix, or option for me to plug my HDMI cable on the tv. Else everything is good!
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Love the hotel but not this time round
I have stayed here multiple times and have always love the hotel. However this was the worse experience i had. Firstly the door was not functioning well. I had to change both my keycards at least 5 times over my 3 nights stay. Also when i check into the room, the tv was welcoming another guest name instead, it seem like they have just decided to swop my room. Also the shower head was set so high that i could not reach it and had to use the rain shower. I did not have these issues when i stayed in this hotel previously so i am not sure if it is this room. Just a suggestion, please install some racks in the shower for guests who would like to use their own toiletries.
Stayed 2 nights in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Than Htike, Singapore

Disliked: Cleanliness, amenities, property conditions & facilities
Nice location but room condition didn't meet the expected condition
Stayed 1 night in Oct 2023

4/10 Poor

Jia wen

Liked: Room comfort
Disliked: Cleanliness
Check in process was slow. Receptionist was inattentive. Ants spotted in toilet’s sink and dining table upon entering room.
Stayed 1 night in Sep 2023

10/10 Excellent

Lim

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Zainal

Stayed 1 night in Sep 2023

10/10 Excellent

Hui Li

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s very near to City Square where we will do our usual shopping. It would be great if there is shuttle bus to bring guests to other shopping malls.
Stayed 1 night in Sep 2023

10/10 Excellent

Chan

Travelled with family
Liked: Cleanliness, room comfort
An enjoyable stay!
Hotel is near to shopping mall and many eateries around the area. Hotel location is near to JB Sentral whcih is convenient and room is clean.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good apartment for a family staycation
We stayed in the 3 bedroom alartment and it was fantastic. It was clean and furnishings were in good condition. There was a kitchen and a dining area as well as hall/coffee table and small balcony. Very convenient location as well.
Stayed 1 night in Jul 2023

8/10 Good

Chee Mun

Liked: Cleanliness, property conditions & facilities
Room are spacious & comfortable
Stayed 1 night in Jul 2023

8/10 Good

Lim

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Isma Alif

Stayed 1 night in Jul 2023

2/10 Terrible

Roy

Stayed 1 night in Jul 2023

10/10 Excellent

Wooi Chun

Travelled with family
Liked: Cleanliness, room comfort
Defects to follow up.
Room was comfortable. However there is some defects we found in the room need to be improve and I have spoken to the duty manager and housekeeping team. 1. Master room balcony sliding door has a cracked line and fingerprints. 2. Leaking stains found at master bed room ceiling, it is very weird when lying on the bed. 3. Master bed room grouting condition is not up to standard. 4. Living room toilet bowl seat cover loose. 5. Air vent grill seem like falling down. A silicone layer not fill up. 6. Ants coming out from the entrance door frame all the way till kitchen counter. 7. Living room window counter dusty and Fingerprints. (Housekeeping team have cleaned on the spot after received comment) I am happy with my stay and the fast response to the team and the room should need to do preventive maintenance.
Stayed 1 night in Jun 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Flying pan & wok scratches faulty unable to use. Don't understand why was not change and it is not safe for cooking
Stayed 2 nights in Jun 2023

10/10 Excellent

Lam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

kai jin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Area was quiet and accessible.
Stayed 2 nights in May 2023

8/10 Good

Firdaus

Business traveller
Liked: Cleanliness, room comfort
Overall satisfied.
The apartment was nice, clean and spacious. The only thing i feel that needs improvement is the smell. Other then that all good
Stayed 1 night in Mar 2023

2/10 Terrible

Gan

Liked: Room comfort
I was given at level 33 room 11 Check-in the wifi has no internet connection Check with reception counter and was told it takes a while Later after my dinner, check and found still the same wifi have no internet connection Reception counter told it is the server issues and get back to us but never Called again later & was told technician will come to my room and check Technician came and say it is not hotel server but the service provider outside No notice from the hotel or follow up at all till I check out Very disappointed stay at this hotel. Reception staff counter was unfriendly
Stayed 1 night in Feb 2023

10/10 Excellent

Hui

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
All good but cleanliness need to be improved
Location is good just next to city square, staffs are polite and helpful, room is big and good for friends / family to stay. However the cleanliness of the room need to be improved.
Stayed 1 night in Jan 2023

10/10 Excellent

FIRDAUS

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice view and very good location..

10/10 Excellent

Noranah

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Terence

Travelled with family
too noise on the upper floor.. aircon blower is to loud
Stayed 1 night in Jun 2022

10/10 Excellent

SL

Travelled with family and small children
Liked: Cleanliness, amenities
Seamless check-in. Excellent service. Breakfast at the cafe can be improved.
Stayed 2 nights in Jun 2022

8/10 Good

Noorazam

Liked: Room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Dato Adam

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Great hotel
Great hotel since my last visit. Only at current time the access to the hotel a bit challenge due to construction.
Stayed 3 nights in Oct 2021

10/10 Excellent

Zulkarnain

Travelled with family
Liked: Cleanliness, room comfort
Best apthotel in JB
Excellent room. Very clean. Nice view. Recommended.
Stayed 2 nights in Sep 2020
Response from Gerard on 18 Sept 2020
Dear Zulkarnain, Thank you for your review and for staying with us. We are delighted to read about it and for recommending us. We hope to see you again soon. Stay safe with your loved ones and warm regards.

10/10 Excellent

Hue

Business traveller
Liked: Cleanliness, room comfort
Excellent
Stayed 2 nights in Aug 2020
Response from Gerard on 5 Sept 2020
Dear Hue, Thank you for your review. We truly hope that your stay was a memorable one. Please do not hesitate to contact us and hope to see you again soon. Warm regards,

8/10 Good

Lu, KL

Business traveller
Liked: Cleanliness
Location is convenient and still quiet enough to rest.
Stayed 1 night in Aug 2020
Response from Gerard on 31 Aug 2020
Dear Lu, Thank you for your kind review. We sincerely hope that you had a wonderful stay with us. We look forward to your next stay with us when vising Johor Bahru again. Warm regards,

8/10 Good

Verna

Travelled with group
Liked: Cleanliness, room comfort
Cozy Apartment In Safe Area
nice cozy 2 bedrooms apartment with living room and kitchenette. there are basic dining plates and cutlery available. a huge fridge in the kitchen which is good too. mattress in bed is a bit hard but pillows are good for a comfortable sleep. 2 bathrooms in their apartment with hair blower, clothes iron and ironing board in the apartment. location is just across the street from City Square Mall with 7/11 and some food outlets on the lower floors of the apartment
Stayed 2 nights in Mar 2020
Response from Gerard on 27 Nov 2020
Dear Verna, Thank you for your review on your stay with us. We hope to see you again soon when travel is easily accessible. Stay safe with your love ones. Warm regards,

10/10 Excellent

Noorazam

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020
Response from Gerard on 27 Nov 2020
Dear Noorazam, Thank you for the perfect score. We do hope to see you again soon. Warm regards,

8/10 Good

Hayatee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Gerard on 27 Nov 2020
Dear Hayatee, Thank you for the great score. We hope to see you again soon. Stay safe for now... Warm regards,

8/10 Good

kiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Gerard on 27 Nov 2020
Dear Kiu, Thank you for your stay with us and for the great score. We do hope to see you soon in JB. Warm regards,

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime allocation
Stayed 2 nights in Feb 2020
Response from Gerard on 27 Nov 2020
Dear Tan, Thank you for staying with us and for the perfect score. We hope you are keeping safe and hope to see you again soon. Warm regards,

10/10 Excellent

Ahmed, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, spacious! Near main shopping malls like komtar jbcc and city square
Stayed 1 night in Feb 2020
Response from Gerard on 27 Nov 2020
Dear Ahmed, Thank you for your kind review and score. We are delighted to read about it. We hope to see you again soon. Warm regards,

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Nice, new building, convenient location if you intend to travel into Singapore too (otherwise there are more developed/newer areas to select from). The size and quality of apartment was great. Comfortable bed. Good service overall. Breakfast was good too, despite limited choices it was just about sufficient and had something to suit everyone’s preferences.
Stayed 6 nights in Jan 2020
Response from Gerard on 27 Nov 2020
Dear Mohammed, Thank you for your feedback. We will continue to improve and hope to see you again soon. Warm regards,

6/10 Okay

Verified traveller

Liked: Room comfort
Hotel doesn't allow early or late check out for guests due to its popularity. Dining Hall Aircon noise is pretty loud for those who are light sleepers, probably needs some maintenance to fix it.
Stayed 1 night in Jan 2020
Response from Gerard on 27 Nov 2020
Dear Anonymous, Thank you for your feedback. Over the months we have improved and will continue to improve based on the feedback gathered. We hope to see you again soon. Warm regards,

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. Everything is good except the aircon is not cold. Cool but not cold.
Stayed 1 night in Jan 2020
Response from Gerard on 27 Nov 2020
Dear Anonymous, Thank you for your review. We have worked on the services and hope to see you again soon. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Gerard on 27 Nov 2020
Dear Anonymous, Thank you for your perfect score. We will surely look forward to your next stay with us when visiting JB. Warm regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is clean and nice. Except the first day check in. We were unable to log in the wifi and the telephone is also not working unable to get thru the reception.. have no choice but to go down lobby to update the reception. As when we check in is quote late, so is understandable that facilities team is unable to rectify on the first night. So second day update the reception that the wifi is still not working. They quickly get technician to rectify. So overall is good.
Stayed 2 nights in Jan 2020
Response from Gerard on 27 Nov 2020
Dear Anonymous, Thank you for your detail feedback. Over the past weeks and months we have continuously worked on improving the experience for all of our guests. We hope to see you again soon. Warm regards,

2/10 Terrible

Rachael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room and toilet smelly
I have stayed at Suasana Suites many times but this time I am extremely disappointed. When I checked in at 10.30pm the toilet was so smelly. It smelled like urine. Since it was a 1 bedroom apartment I couldn't ventilate it as my room will be smelly. Whole night couldn't sleep as the smell from the toilet getting stronger. When I went down at 11.15pm to tell the reception he said he will send some one but I told him I was going to get a bite so he said when I come back I inform him. When I got back there was no one at the reception counter. I thought he went to the toilet. So I called the reception when I went up but still no answer. My husband went down and said there was still no one there.. utterly disappointed.. and on top of that the WiFi not working. Very bad
Stayed 1 night in Jan 2020
Response from Gerard on 27 Nov 2020
Dear Rachael, Thank you for your feedback. We can assure you over the months the team has been revamped and improved on the services. We hope to see you again soon. Stay safe with your love ones. Warm regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Gerard on 27 Nov 2020
Dear Anonymous, Thank you for your great score. We hope to see you again soon. Warm regards,