Outdoor pool, free pool cabanas

Reviews of Somerset Puteri Harbour Iskandar Puteri

3.5 out of 5
Somerset Puteri Harbour Iskandar Puteri
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri

Reviews

8.4

Very good

Rating 10 - Excellent. 188 out of 452 reviews" "
Rating 8 - Good. 203 out of 452 reviews" "
Rating 6 - Okay. 44 out of 452 reviews" "
Rating 4 - Poor. 14 out of 452 reviews" "
Rating 2 - Terrible. 3 out of 452 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Keung Ming

Liked: Cleanliness
too much of noise from morning all the way to midnight.
Stayed 1 night in Aug 2020

4/10 Poor

Jy, KlL

Travelled with family
Disliked: Cleanliness, amenities
Like: very new spacious and full home kitchen facilities as all Somerset residence offered Dislike: very noisy due to band and whole night entertainment downstairs; not safe as lift is open to public; towel and room cleaning is not thorough
Stayed 3 nights in Aug 2020
Response from Anusheea - Admin on 12 Aug 2020
Dear Jy, Greetings from your friendly team at Somerset Puteri Harbour Iskandar Puteri. We welcome feedback's such as yours as they indicate the areas where we can further improve. Firstly, we sincerely apologize for the inconveniences. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our utmost efforts to seek improvements in these areas. We do hope you will give us another opportunity to change the impression you have of us. Your feedback has helped us identify our areas of concern and provide us with further insight on ways to further improve. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Once again, thank you for your valued patronage, we certainly look forward to welcoming you soon in near future. Thank You.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Breakfast needed to be improved
We stayed at Somerset many times in the past few years. Because of covid-19, no buffet breakfast provided. Breakfast delivered to our room. Not tasty, too little food.
Stayed 1 night in May 2020
Response from Anusheea - Admin on 27 Jul 2020
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for taking the time to review your stay. Firstly, we sincerely apologize for the inconvenience’s caused. We sincerely regret that you did not enjoy the Continental Breakfast. Due to the Covid, pandemic we are unable to serve and operate our Restaurant. Hence, all breakfast shall be delivered to all resident’s apartment. We sincerely regret that you did not enjoy the Continental Breakfast selection due to quality of food and lack of varieties. Rest assured that we will convey your feedback to our breakfast service provider and shall work towards an improvement. We sincerely apologize for the inconvenience's encountered. We hope to welcome you again allowing us another opportunity to serve you better. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again. Thank You. Happy New Year. Regards, Anusheea - Admin.

10/10 Excellent

Ngee Jong

Travelled with family
Liked: Cleanliness, room comfort
First time @ Loft
We loved the loft! Everything was so wonderful! Not our first time staying here, but our first time staying in the loft! Will definitely be back again!
Stayed 2 nights in Mar 2020
Response from Anusheea - Admin on 27 Mar 2020
Dear Ngee Jong, Greetings from Somerset Puteri Harbour Iskandar Puteri. It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. We are glad to hear that you have enjoyed and had a beautiful stay with us. Thank you for your generous rating. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for your valued patronage and making us one of your preferred accommodation choices. We certainly look forward to welcoming you again soon to our property. Thank You.

8/10 Good

Mohammad Asri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Anusheea - Admin on 17 Mar 2020
Dear Mohammad Asri, Thank you for choosing Somerset Puteri Harbour as your holiday destination. Great to hear your overall experience with us during your stay was great. Thank you for awesome rating. We certainly look forward to welcoming you in near future. Thank You.

10/10 Excellent

JUNHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Anusheea - Admin on 17 Mar 2020
Dear JUNHAO, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. Thank you for your wonderful rating. We certainly look forward to welcome you again in the near future. Thank You.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please improve breakfast
Stayed at Somerset many times. This time was 2 bedroom executive unit. Huge and comfortable. The only negative point was breakfast -- limited choices, tasteless.
Stayed 1 night in Jan 2020
Response from Anusheea - Admin on 28 Feb 2020
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting us as your preferred accommodation choice for your vacation. Thank you for sharing your feedback and experience regarding your stay with us. Your feedback on the continental breakfast has been well noted. We are sorry that you did not enjoy the continental breakfast. Rest assured we are working closely with our chef to improve the quality. We do hope this does not deter you from returning to stay with us. From all of us at Somerset Puteri Harbour Iskandar Puteri, we sincerely look forward to welcoming you back at the nearest future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast - limited choice
Just like usual, Somerset staff were friendly, room was clean. The only issue was breakfast. Not many choices.
Stayed 1 night in Feb 2020
Response from Anusheea - Admin on 28 Feb 2020
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us.We appreciate your feedback on continental breakfast, we will work closely with our chef to bring the best out for all our guests. Your feedback on the continental breakfast has been well noted. Rest assured we are working closely with our chef to improve the quality. We certainly look forward to welcome you again in the near future. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again soon. Thank You.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Anusheea - Admin on 3 Feb 2020
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. Thank you for staying with us and for your rating. We certainly welcome you to Somerset Puteri Harbour again soon in near future. Thank You.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Anusheea - Admin on 31 Jan 2020
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for your generous rating. We are glad to know you had a beautiful stay with us. We look forward to welcome you again in the near future. Thank You.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jan 2020
Response from Anusheea - Admin on 31 Jan 2020
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for staying with us. We certainly look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good
Stayed 2 nights in Jan 2020
Response from Anusheea - Admin on 28 Jan 2020
Dear John, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Thank you for your beautiful rating. We look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Poor breakfast. Sticky floor
As usual, breakfast choices were limited. Bedroom floor was sticky. It seemed that it was not mopped for a long time. Check in time was 3pm, but I waited till 3:40pm to get my room. No apology from the front desk staff. There were some broken pieces at the swimming pool. Please fix the pool asap. Dangerous.
Stayed 1 night in Nov 2019
Response from Anusheea - Admin on 3 Dec 2019
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We sincerely regret that you did not enjoy the Continental Breakfast selection due to limited choice of selection. Rest assured we will look into the comment with our chef in regards to the continental breakfast quality.We have noted your observations and recommendations for improvements to the check in efficiency and apartment clealiness, particularly during peak season. Kindly be assured we will coordinate the plans for these enhancements with the respective team members. We shall be providing further training and continued guidance for our team member to ensure that they have the necessary skills to ensure that this does not occur again. We are truly sorry for any inconvenience encountered. We certainly look forward to welcoming you back to stay again soon, in near future. We will focus on our shortfall and improve on the standards and services. We hope to welcome you again allowing us another opportunity to serve you better. Thank You.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
We stayed at their 2 bedroom apartment. It was spacious and well-furnished. Staff was friendly too. A couple of things could have been better. 1. Master bedroom toilet was funky smelling; & 2. The dryer in the room was faulty. But the reception was really nice to gift us complimentary tokens for the launderette.
Stayed 1 night in Nov 2019
Response from Anusheea - Admin on 3 Dec 2019
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Sincere apology on the unpleasant experience encountered. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We have noted your observations and recommendations for improvements to the overall experience and room cleanliness standard. We will also increase the levels of monitoring work performance to ensure our usual levels of standards are maintained at all times. We will coordinate refresher training on cleanliness and response to guest with our respective team members. We welcome feedback as they indicate the areas where we can further improve. We are glad to hear compliments of our staff member of Somerset Puteri Harbour Iskandar Puteri. Your heartfelt words and special mention of our staff’s is highly appreciated. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. It is truly humbling to hear such kind compliments from our residents, and it is of great encouragement to our team. We will focus on our shortfall and improve on the standards and services. We hope to welcome you again allowing us another opportunity to serve you better. Thank You.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Anusheea - Admin on 27 Nov 2019
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour Iskandar Puteri. We are glad to hear that you have enjoyed your stay with us. Thank you for your generous rating. We are glad to know you had a beautiful stay with us. We look forward to welcome you again in the near future. Thank You.

10/10 Excellent

Novika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loveee everything about this hotel
Stayed 1 night in Nov 2019
Response from Anusheea - Admin on 27 Nov 2019
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. We appreciate your beautiful rating. We are pleased to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcome you again in the near future. Thank You.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
price is good
Stayed 1 night in Nov 2019
Response from Anusheea - Admin on 27 Nov 2019
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour as your holiday destination. Great to hear your overall experience with us during your stay was great. We are delighted to hear you enjoyed your stay and had a beautiful experience with us. Thank you for awesome rating. We certainly look forward to welcoming you in near future. Thank You.

8/10 Good

Jacky

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Anusheea - Admin on 18 Nov 2019
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour as your holiday destination. We are glad to know you had a beautiful stay with us. Thank you for your wonderful rating, much appreciated. Once again, thank you for your valued patronage, we certainly look forward to welcoming you soon in near future. Thank You.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Anusheea - Admin on 7 Nov 2019
Dear Sharon, Thank you for choosing Somerset Puteri Harbour as your holiday destination. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. Thank you for your wonderful rating. We hope to welcome you again in the near future. Thank You.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and comfortable rooms..lots of eating joints nearby ...kids activities like hello kitty next door
Stayed 2 nights in Oct 2019
Response from Anusheea - Admin on 5 Nov 2019
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. It was pleasing to read that you had a beautiful stay with us. Thank you for sharing your feedback and experience regarding your stay with us. We are delighted to read that you truly enjoyed your stay. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued patronage. We look forward to welcoming you again in near future. Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent at its best!
I am happy with all. Only that the 2 bedroom apartment, there is one room with twin bed. If Somerset can change to super single bed it would be good as the twin bed is quite small for big size body. Overall, great place for apartment. Been here almost since 4/5 years back. Great to be back.
Stayed 2 nights in Oct 2019
Response from Anusheea - Admin on 23 Oct 2019
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice.We have noted your feedback to the improvements to our products and services and will bear them in mind when reviewing future improvement initiatives. We are pleased to know you had a beautiful and enjoyed your stay with us. Thank you for your continued support. Once again, thank you for staying with us. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again. Thank You.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Anusheea - Admin on 24 Sept 2019
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are glad to learn that you enjoyed your stay and had a beautiful stay with us. Thank you for staying with us. We appreciate your beautiful rating. Once again, thank you for your valued patronage. We hope to welcome you again in the near future. Thank You.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed but you get what you pay for
Housekeeping was sub-par as used towels were not folded (they were left hanging behind the door as is) and toilet bowl was not cleaned daily as it reeked. You know it’s bad when it seems housekeeping hasn’t been in when coming back to the room in the evening. The only thing well done was that the bed was made. Asked for laundry collection in the night and was told to call back the next morning before 9am. I had to insist on someone collecting it and compromised to have it hung outside the door so housekeeping can come by anytime. There were ants in the bathroom as well and the sofa stank. Despite the negative experience, the room was very spacious and check in was fast.
Stayed 3 nights in Sep 2019
Response from Anusheea - Admin on 17 Sept 2019
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. We noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, we extend our deepest apologies. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in these areas of concern. We will be providing further training and continued guidance for our team member to ensure that they have the necessary skills to ensure that this does not occur again. We have also noted that we still need to work on our housekeeping efficiency levels. We sincerely apologize for the inconvenience's caused.Once again, kindly accept our sincere apology. We look forward to welcoming you again, giving us another opportunity to serve you better and restore your faith in our service and product. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly look forward to welcoming you again soon. Thank You.

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Anusheea - Admin on 17 Sept 2019
Dear Valued Guest, Thank you for choosing Somerset Puteri Harbour as your holiday destination. We appreciate your wonderful rating. Thank you for your valued patronage. We sincerely look forward to welcome you again at Somerset Puteri Harbour Iskandar Puteri. We certainly hope to welcome you again in the near future. Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Anusheea - Admin on 12 Sept 2019
Dear Valued Guest, Thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations. Thank you for staying with us. We are glad to know you had a beautiful stay with us. Thank you for your wonderful rating. We certainly welcome you to Somerset Puteri Harbour again soon in near future. Thank You.

6/10 Okay

HeyManaLu, Kuala Lumpur

Travelled with partner
Disliked: Amenities, property conditions & facilities
👍 (1) Really fast check-in service (2) Helpful and courteous (3) Quiet and quality sleep 👎 (4) Really far from Johor Bahru, unless you are planning to spend all your time in Legoland or its surrounding (5) A really empty hotel (6) Really boring decor, does not feel home at all (7) Only 2 towels were provided inside a room, no hand towel nor kitchen towel to wipe the plates, utensils etc once washed (8) Overall hygiene requires serious improvement ~ car park, lobby, apartment (9) Really bad spacing and layout ~ tiny bathroom with no way you could brush your teeth without having the door fully shut. Have the similar experience with Citadine
Stayed 1 night in Sep 2019
Response from Anusheea - Admin on 10 Sept 2019
Dear HeyManaLu, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for staying with us. We noticed that we failed to meet your expectations in certain aspects of your recent stay with us. Kindly accept our sincere apology.Since we are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in these areas with our respective department head and team members. We have acknowledge your feedbacks addressed with our Management team to review for future improvement initiatives. We apologize for the unpleasantness experienced. We do hope you will give us another opportunity to change the impression you have of us. We will focus on our shortfall and improve on the standards and services. We look forward to welcoming you again, giving us another opportunity to serve you better and restore your faith in our service and product. We look forward to welcome you again in the near future. Thank You.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, well appointment apartments
Large, well-appointed apartments next to Hello Kitty town. Great front desk service, easy checking in and out. Simple amenities such as restaurants and convenience stores within walking distance.
Stayed 1 night in Sep 2019
Response from Anusheea - Admin on 10 Sept 2019
Dear Timothy, Greetings from Somerset Puteri Harbour Iskandar Puteri. It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Great to hear your overall experience with us during your stay was excellent. We are glad to know you had a beautiful stay with us. Thank you for your generous rating. We look forward to welcome you again in the near future. Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Anything is good and nice. keep it up!
Stayed 2 nights in Aug 2019
Response from Anusheea - Admin on 4 Sept 2019
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. Great to hear your overall experience with us during your stay was excellent.Thank you for your generous rating. We hope to welcome you again in the near future. Thank You.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are well equipped and large. Public areas and pool deck looking tired, needs redecoration. Tiles missing in pool.
Stayed 3 nights in Aug 2019
Response from Anusheea - Admin on 26 Aug 2019
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. It was a great pleasure having you stay at Somerset Puteri Harbour. We are delighted to know that you like our spacious comfortable apartment. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. however, we welcome feedbacks such as yours as they indicate the areas where we can further improved. Kindly be assured we shall highlighted these to the respective department for better enhancement and further improvement. We sincerely apologize for the inconveniences' encountered. We are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in these areas of concern. Once again, thank you for your valued patronage. From all of us at Somerset Puteri Harbour, we sincerely look forward to welcoming you again soon in near future. Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Anusheea - Admin on 26 Aug 2019
Dear Valued Guest, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are happy to know you enjoyed your stay with us and glad to know you had a beautiful stay with us. We appreciate your wondeful rating. Thank you for your valued patronage. We certainly look forward to welcoming you back to stay again soon. Thank You.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
The stay was extremely comfortable. Would like to stay longer to enjoy the ambience
Stayed 2 nights in Aug 2019
Response from Anusheea - Admin on 21 Aug 2019
Dear Michael, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. It was a great pleasure having you stay at Somerset. We are glad to know you had a beautiful stay with us. We are so happy to hear that you have enjoyed your stay with us. Your time and kind words is much appreciated. Receiving such positive feedback from residents like yourself motivates us to continually improve our service delivery. Thank you for taking the time to review your stay with us. we appreciate your excellent rating. Thank you for your valued patronage. From all of us at Somerset Puteri Harbour Iskandar Puteri, we certainly welcoming you again soon. We sincerely look forward for your next stay in near future. Thank You.

10/10 Excellent

JUNGGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Anusheea - Admin on 20 Aug 2019
HI JUNGGWON, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Great to hear your overall experience with us during your stay was excellent. We are glad to know you had a beautiful stay with us. Thank you for your generous rating. We look forward to welcome you again in the near future. Thank You.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect for me in this service apartment except for the car noise level that the room facing the road of which the hotel management can’t control. There seems to have an illegal car racing at night and it’s in the middle of the night. Can hear cars’ engine roaring which made me woke up every time the cars rave.
Stayed 1 night in Aug 2019
Response from Anusheea - Admin on 15 Aug 2019
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are glad to know you liked our serviced apartment.Thank you for your wonderful rating. However, we are truly sorry for the discomfort upon the car noises during night time. Sincere apology on the unpleasant experience encountered. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Thank You.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
very quite place in that area , is good for relaxing.
Stayed 3 nights in Aug 2019
Response from Anusheea - Admin on 13 Aug 2019
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Thank you for your beautiful rating. We are glad to know you had a beautiful stay with us. We were delighted to know that you enjoyed your stay with us. Thank you for your valued patronage. Once again, thank you for staying with us. From all of us at Somerset Puteri Harbour, we certainly look forward to welcoming you back again in the near future. Thank You.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Quiet night
Pro: Upgraded!! Many thanks. Nightshirt frontdesk Staff was busy with multiple group alone, yet maintain composure and provide excellent service. Surrounding area is quite, just what I wanted. Good view from pool of marina. 24hr Matt less than 5mins walk. Super convenient. Covered walkway to restaurants by the marina. Cons: The hotel is new, but internal room facility doesn’t seem so. Aircon in 1 of the room not working. Kettle not working. Bathroom with bathtub has wrong gradient, so water was flowing towards the floor and floor mat not enough to dry the floor. Mould was growing on the sealant due to it.. No view of marina from hotel room, as that block reserve for residence.
Stayed 1 night in Jul 2019
Response from Anusheea - Admin on 29 Jul 2019
Dear Valued Guest, We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. We are glad to hear compliments of our staff members at “Somerset Puteri Harbour Iskandar Puteri”. Your kind words will be shared with the Residence Manager. It is truly humbling to hear such kind compliments from our residents. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. Rest assured we will work on an action plan to improve our standards and services. Your feedback has helped us identify our areas of concern. We apologize for the inconvenience caused. We hope that we will have another opportunity to improve your stay experience in the near future.At the same time, you may wish to know that all units facing the harbour are privately owned, not belong to us. We are sorry for not able to accommodate your view request. Kindly accept our sincere apology. We will focus on our shortfall and improve on the standards and services. We hope to welcome you again allowing us another opportunity to serve you better. Thank You.

8/10 Good

Ms

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall ok
Stayed 2 nights in Jul 2019
Response from Anusheea - Admin on 15 Jul 2019
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Thank you for staying with us.Thank you sharing your stay experience with us. We are happy to have met your expectations in service and quality standards. Receiving positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. We look forward to welcoming you again soon. Thank You.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disappointment
We reach around 3 plus and room is not ready need to wait around 10 min extra. Don’t expect hotel stay spread for breakfast Swimming will have suddenly come for maintenance when you in the midst of Swimming pool Surrounding still renovating so have to bear with the noise. Overall do not fully recommend
Stayed 1 night in Jul 2019
Response from Anusheea - Admin on 10 Jul 2019
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in these areas with our respective department head and service team. Following your feedback, we will seek improvements in these areas of concern. We will focus on improving the standards and efficiency of our team members. We sincerely apologize for the inconvenience’s encountered. We do hope this does not deter you from returning to stay with us. Thank you for bringing these to our attention. For this reason, we hope that we will have another opportunity to improve your stay experience soon.Once again, thank you for your valued feedback. From all of us at Somerset Puteri Harbour Iskandar Puteri, we look forward to welcoming you again to our property and the chance to serve you better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Anusheea - Admin on 9 Jul 2019
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puter. We are glad to know you had a beautiful stay with us. We are delighted to hear you enjoyed your stay and the overall experience with us during your stay was excellent. Thank you for your beautiful rating. We look forward to welcoming you back to stay again soon. Thank You.

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were clean and comfortable. We had a great stay.
Stayed 2 nights in Jun 2019
Response from Anusheea - Admin on 4 Jul 2019
HI Mel, Thank you for choosing Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. Thank you for taking time to write review of Somerset. We are happy to hear that you like our location as well the nice comfortable clean apartment. We are glad to know you had wonderful and beautiful stay with us. We are delighted to learn that overall stay with us was a great experience. Thank you for your awesome rating. Once again, thank you for your valued patronage. We sincerely look forward to welcome you soon in the near future. Thank You.

10/10 Excellent

Hui, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a quiet and cosy hotel with nice harbour view. The room is spaces and clean.
Stayed 1 night in Jun 2019
Response from Anusheea -Admin on 1 Jul 2019
Dear Hui, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are delighted to know you like our spacious cozy apartment and had a enjoyed your stay with us. We are glad to know you had a beautiful stay with us. We are delighted to hear you enjoyed your stay and the overall experience with us during your stay was excellent. Thank you for your beautiful rating. Once again, thank you for your valued patronage. From all of us at Somerset Puteri Harbour, we sincerely look forward to welcoming you again soon in near future. Thank You.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Minus: The room left much to be desired. The bed cover seemed to be dirty on the underside and there were ants on the bed! Called the concierge and the staff who came to check said the ants were coming in from the outside. They offered to change the room but as it was after 10pm, we just asked for a change of bedsheets. Do not go for their breakfast! Even though it’s at Hotel Jen, the spread was very poor. Plus: It is close to Legoland and they have a shuttle service there. Staff were friendly.
Stayed 2 nights in Jun 2019
Response from Anusheea - Admin on 1 Jul 2019
Dear Valued Guest, Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback's such as yours as they indicate the areas where we can further improve. We will address this with the related department concerned to ensure further guidance is provided in order for them to perform a better role moving forward. We sincerely apologize for the inconvenience caused. We will also increase the levels of monitoring work performance to ensure our usual levels of standards are maintained at all times. We hope that we will have another opportunity to improve your stay experience in the near future. Kindly accept our sincere apology for the inconvenience encountered. We look forward to welcoming you again, giving us another opportunity to serve you better and restore your faith in our service and product. We sincerely welcome you back to stay again soon. Thank You.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious room Staff were only keen for you to sign up to be a member but don’t give existing members any warm welcome. Shows that the incentivisation structure is not done right
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Clean room, fast and efficient room service, warm and friendly staff
Stayed 1 night in Jun 2019
Response from Anusheea - Admin on 27 Jun 2019
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour. We are happy to have met your expectations in service and quality standards. It was pleasing to read that you enjoyed all aspects of the residence during your stay. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. From all of us, we look forward to welcoming you again soon. Thank You.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Anusheea - Admin on 25 Jun 2019
HI Susan, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri and thank you for your generous compliments. We are delighted to hear you enjoyed your stay and the overall experience with us during your stay was excellent. Thank you for your beautiful rating. We look forward to welcoming you back to stay again soon. Thank You.

10/10 Excellent

Janice, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t expect the 3 bedrooms to be so spacious which is great for our kids. Like to suggest to provide kitchen table cloth for wiping of the sink and table.
Stayed 2 nights in Jun 2019
Response from Anusheea - Admin on 24 Jun 2019
Dear Janice, Greetings from Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are happy to know you enjoyed your stay with us and glad to know you had a beautiful stay with us. We are delighted to know you like our spacious apartment and had a beautiful stay with us Thank you for your beautiful rating. We are happy to have met your expectations. Once again, thank you for staying with us. Thank you for your valued patronage. From all of us, we certainly look forward to welcoming you again soon.

4/10 Poor

muhamad

Disliked: Cleanliness, staff & service
Horrible is an understatement
Check in pretty late, front desk staff was not welcoming even thou there is nobody else to serve besides me. Was given room 222 which has a faulty tap that literally burst on me. Room smell foul as well. Requested for a change of room, was given room 313 and this time the tv was not working. Totally not deserving of the somerset branding. I dun recommend to anyone.
Stayed 1 night in Jun 2019
Response from Anusheea - Admin on 24 Jun 2019
Dear Muhamad, It was a great pleasure having your at Somerset Puteri Harbour Iskandar Puteri. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback's such as yours as they indicate the areas where we can further improve. We are truly sorry for the inconvenience caused. We have duly noted your observations to the overall experience and housekeeping standard's. Please be assured that we will coordinate the plans for these enhancements with the respective department and team members. We will address this with the related department concerned to ensure further guidance is provided in order for them to perform a better role moving forward. We will also increase the levels of monitoring work performance to ensure our usual levels of standards are maintained at all times. Please be assured we will coordinate refresher training and response to guest with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. We look forward to welcoming you again, giving us another opportunity to serve you better and restore your faith in our service and product. We do hope this does not deter you from returning to stay with us. Once again, thank you for your valued patronage. We look forward to welcoming you back to stay again soon, in Somerset Puteri Harbour Iskandar Puteri. Thank You.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Anusheea - Admin on 12 Jun 2019
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. Thank you for selecting Somerset Puteri Harbour Iskandar Puteri as your preferred accommodation choice. We are delighted to know you had a beautiful stay with us. Thank you for your beautiful rating. We look forward to welcome you again in the near future. Thank You.

10/10 Excellent

lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near the harbour and nice view
Stayed 1 night in Jun 2019
Response from Anusheea - Admin on 12 Jun 2019
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour Iskandar Puteri. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice. Thank you for your beautiful rating. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. We are very happy to know that you enjoyed your stay with us and enjoy the harbor view. Thank you for your valued patronage. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us. We certainly look forward to welcoming you again in near future. Thank You.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Anusheea - Admin on 7 Jun 2019
Dear Valued Guest, It was a great pleasure having you stay at Somerset Puteri Harbour. We are happy to have met your expectations in service and quality standards. Thank you for your beautiful rating. We are glad to know you had a beautiful stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. From all of us, we look forward to welcoming you again soon. Thank You.