City view

Reviews of Somerset Medini Iskandar Puteri

Somerset Medini Iskandar Puteri
Lot 5 Jalan Medini Utara 4, Iskandar Puteri, Johor

Reviews

8.2

Very good

Rating 10 - Excellent. 262 out of 733 reviews" "
Rating 8 - Good. 336 out of 733 reviews" "
Rating 6 - Okay. 85 out of 733 reviews" "
Rating 4 - Poor. 27 out of 733 reviews" "
Rating 2 - Terrible. 23 out of 733 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kong Peng

Liked: Cleanliness, property conditions & facilities
Cloxe proximity to Legoland
Stayed 2 nights in Feb 2024
Response from Diana on 14 Feb 2024
Dear Mr Peng, Thank you for taking the time to provide feedback on your recent experience with us. We are thrilled to hear that you found our location to be very convenient. Your positive feedback is truly appreciated and will serve as encouragement for our team to continue delivering exceptional service and convenience to all our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The worst accodation
Stayed 2 nights in Feb 2024
Response from Diana on 17 Feb 2024
Dear Mr Wan-Gyu, Thank you for sharing your review on your recent visit. We look forward to welcoming you back for another seamless experience soon! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

8/10 Good

How Teng

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located to legoland and very good views overlooking the park.
Stayed 2 nights in Feb 2024
Response from Diana on 14 Feb 2024
Dear Mr Teng, Thank you for taking the time to provide feedback on your recent experience with us. We are thrilled to hear that you found our location to be very convenient. Your positive feedback is truly appreciated and will serve as encouragement for our team to continue delivering exceptional service and convenience to all our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay
Stayed 2 nights in Jan 2024
Response from Diana on 4 Feb 2024
Dear Ms Cindy, Thank you for your feedback about your recent stay with us. We are glad to hear that you had a positive experience with our service and found our facilities convenient. We take pride in providing a high level of service to our customers. We value your interest in our services and look forward to serving you in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jan 2024
Response from Diana on 10 Jan 2024
Dear Ms Natasha, Thank you for your kind words! We're thrilled to hear that you were satisfied with the service provided during your stay with us. At Somerset Medini Iskandar Puteri, we strive to provide excellent service to all our guests, and we're glad to know that we met your expectations. Our dedicated team works hard to ensure that every aspect of your stay is taken care of, and it's rewarding to receive such positive feedback.Thank you for choosing our hotel, and we hope to have the pleasure of serving you again in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lee Kong

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Quan Wei

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
East access to Legoland. Good for family.
Stayed 2 nights in Dec 2023
Response from Diana on 18 Dec 2023
Thank you for the kind review of your experience with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Our team endeavors to provide a level of service that is synonymous with our signature hospitality. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

8/10 Good

Yoong shan

Stayed 2 nights in Nov 2023

8/10 Good

Errol

Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, room comfort
Fantastic Service Apartment for Family
This service apartment is just beside Legoland and Gleneagles Hospital, so if you need to find a place to stay, whether for a family to have fun in Legoland or to visit family members at the hospital, this would be a great place to stay. It is also very near the Tuas Second Link(15-20mins drive). There is a Medini Mall just beside as well. There was a big jam at the customs and we arrived at the hotel just past midnight. The receptionists(1 male and 1 female) were both very friendly and the check in was fast. I booked a 2 bedroom apartment. It came with 2 bedrooms with 1 queen sized bed and 2 single beds, 2 bathrooms(1 with tub), 1 kitchen and 1 living room. The space is not huge but fine for 4 persons. The rooms were clean and tidy. There is also a washing machine in the kitchen. Though there is a kettle, you can also get water from the water dispenser along the corridor. If you are driving, there is a parking charge, though not excessive. For a 3N2D stay, you pay RM10 for unlimited in and out of carpark. I like the room cards which are wooden.
Stayed 2 nights in Aug 2023
Response from Diana on 9 Aug 2023
Dear Mr. Keith,Thank you for your kind review. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, room comfort
Good location if you are planning to visit Legoland, as it is just walking distance to the main entrance.
Stayed 2 nights in Aug 2023
Response from Diana on 9 Aug 2023
Dear Mr Fernando, Thank you for your kind review. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service.

8/10 Good

Krishna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good place to stay..very convenient with big grocery & eatery nearby.
Stayed 3 nights in Jul 2023
Response from Diana on 1 Aug 2023
Dear Mr Krishna, Thank you for your kind review! We are glad to know that our location as well facilities complemented well to provide you with an exceed expectation stay with us. We are delighted you had an enjoyable. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

6/10 Okay

Meixian

Stayed 1 night in Jun 2023

2/10 Terrible

Arun Kumar

Travelled with family
The rooms are big and comfy but the aircon wasn’t working but the staff was very gud abd tried to make amends .
Stayed 1 night in May 2023
Response from Diana on 8 May 2023
Dear Mr Arun, Thank you very much for taking the time to share your feedback. We are disappointed to learn that your stay was not up to expectations. While this isn’t the usual stay experience of our guests, we humbly recognize the fact that we may not have been able to perfect our delivery every single time as much as we fervently hope to. Nonetheless, my team and I are always appreciative of constructive feedbacks on our gaps in our commitment to strive for continuous improvements in order to deliver the ultimate stay experience all our guests deserve. We look forward to hearing from you and hope to be able to have the opportunity to restore your confidence in our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 Good

Yoong shan

Travelled with family
The location of the property is strategic that you don’t even need to drive and you can skip scorching sun in the noon from legoland to rest till 4pm to go back to theme park again. Staff are very friendly and service is excellent. However the property seems to have been years without doing much upgrading maintenance. So there might be some small marks here and there in room. But still for the price is good value for family stay. And the room deco is just nice that makes you feel like home in a hotel. It would be good if there is additional amenities for diy laundry service.
Stayed 2 nights in Apr 2023
Response from Diana on 1 May 2023
Dear Mr Yoong, Thank you for taking the time to review your experience with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Our team endeavors to provide a level of service that is synonymous with our signature hospitality. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service

6/10 Okay

nora

Travelled with family and small children
Don’t get the corner unit cuz there’s no Wi-Fi Signal there. The 2 bedrooms come in 2 bathroom but one bathroom is really dirty. The toilet is literally yellow color. The one bedroom is actually a lot nicer than the two bedrooms. Location is great if you are going to legoland.
Stayed 1 night in Apr 2023
Response from Diana on 22 Apr 2023
Dear Ms Nora, Thank you very much for taking the time to share your feedback. We are glad to have achieved your overall liking. While this isn’t the usual stay experience of our guests, we humbly recognize the fact that we may not have been able to perfect our delivery every single time as much as we fervently hope to. Nonetheless, my team and I are always appreciative of constructive feedbacks on our gaps in our commitment to strive for continuous improvements in order to deliver the ultimate stay experience all our guests deserve. We look forward to hearing from you and hope to be able to have the opportunity to restore your confidence in our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

4/10 Poor

Arun

Disliked: Cleanliness, property conditions & facilities
Generally its a good property but this time there was delay in getting the room due to lack of power. On top of that, dirty linen, dirty corridors, etc. We went to bed around midnight due to all these issues.
Stayed 1 night in Apr 2023
Response from Diana on 15 Apr 2023
Dear Mr Arun, Thank you very much for taking the time to share your feedback. We regret to learn that your stay with us was less than satisfactory due to the cleanliness issues that you encountered. It is most certainly not the experience that we intended our guests to have, and the impression that we would like to leave. Do be assured that our guest’s experience remain our top priority and a slew of improvements will be implemented to enhance our offerings and service standards. We do hope that there you will render us another opportunity of welcoming you back again for a more seamless experience in the near future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 Good

YI LU

Stayed 3 nights in Jan 2023
Response from Diana on 26 Feb 2023
Dear Ms Yi Lu, Thank you for your review. Your kind review will definitely motivate us to continue to ensure the best experience for our guests and we look forward to welcoming you back for another enjoyable stay in the not-too-distant future. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service

10/10 Excellent

Ren Shing

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Great stay! 5mins walk to Legoland and mall. There’s a 24h mart downstairs too.
Stayed 3 nights in Dec 2022
Response from Diana on 7 Jan 2023
Dear Mr Ren Shing, Thank you very much for taking the time to share your feedback. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. We are delighted that we have made your stay an exceptional one. Thank you for choosing Somerset Medini Iskandar Puteri, Johor and we look forward to welcome you back again. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

10/10 Excellent

Edwin

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Diana on 7 Jan 2023
Dear Mr. Edwin,Thank you for your perfect rating! It is indeed our pleasure that you had enjoyed your stay with us. We definitely look forward to welcome and serve you again, in the near future.Regards,Diana Kamarunzaman Asst. Manager, Guest Service

8/10 Good

Eric

Stayed 2 nights in Dec 2022
Response from Diana on 8 May 2023
Dear Mr Eric, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from Diana on 7 Jan 2023
Dear Valued Guest, Thank you for taking the time to share your stay experience. We are glad you enjoyed your stay. We hope to welcome you back on your next visit.Regards,Diana Kamarunzaman Asst. Manager, Guest Service

8/10 Good

Archie

Property Ok, not very close to anything except Legoland and the Medini Mall.
Response from Viki Mahalingam on 20 Dec 2022
Dear Sir/Madam, Thank you for the review and at the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your valued patronage. From all of us at Somerset Medini Iskandar Puteri, Johor, we look forward to welcoming you again soon. Regards, Viki Mahalingam, Asst. Residence Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Disappointing
Room condition - poorly maintained, bathrooms had weird smell (never went away in the 3 days we stayed), bedroom floor had water damage, beds were not comfortable (bedsheets were scratchy), room had a musky smell, did not seem clean. Receptionists were polite and friendly, but took ages to find our luggage that they had held for us.
Stayed 2 nights in Dec 2022
Response from Viki Mahalingam on 20 Dec 2022
Dear Valued Guest, thank you for your review. We have noted your feedback and will work on further improvements with our Maintenance team. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Viki Mahalingam, Asst. Residence Manager

4/10 Poor

Mohamad Faizal Bin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2022
Response from Diana on 8 May 2023
Dear Mr Faizal, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 Good

Ashurah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the view. I was on the 21st floor and the view was unblocked. We were facing Legoland and its surrounding areas. The property was great overall for the price we paid. It was an affordable room, breakfast was 25ringgit and had more variety than expected, staffs were polite, toilets were clean. I would come back again.
Stayed 1 night in Oct 2022
Response from Viki Mahalingam on 17 Oct 2022
Dear Ashurah, We would like to thank you very much for sharing with us your feedback regarding your stay. I shared your comments with our team. I am glad to see that you enjoyed your experience with us and I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back in the near future. Regards, Viki, Asst. Residence Manager

8/10 Good

CHIA CHUN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Diana on 8 May 2023
Dear Mr Chia,Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

2/10 Terrible

Crispina

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Place was not able to cope with the surge of tourist after pandemic. Check in was super delayed (check in 3pm but we could only get a room at 630pm). No towels in the toilet, and house keeping kept delaying in getting things to room.
Stayed 3 nights in Sep 2022
Response from Viki Mahalingam on 16 Sept 2022
Dear Ms Crispina, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concern mainly on room readiness. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Viki Mahalingam

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Can find better location
Room was not ready at 5pm. Room was not very clean and welcoming. Towels were in bad condition, bedsheets stained. The fridge had an odor. Breakfast on Monday was horrible. Thankfully it was better on Tuesday. Location is good, just walking distance to Legoland but I think the cleanliness and service can be better.
Stayed 2 nights in Sep 2022
Response from Viki Mahalingam on 16 Sept 2022
Dear Valued Guest, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concern mainly on room readiness. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Viki Mahalingam

8/10 Good

Eugene

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property was convenient as it is walking distance to Legoland. The room was generally clean. I liked the fact that there was a lot of shelf space to put your items and having a microwave is really helpful. My room did have a broken body soap bottle in the toilet which was still usable but it would have been better if it was replaced with proper non cracked one before I checked in.
Stayed 3 nights in Aug 2022
Response from Viki Mahalingam on 16 Sept 2022
Dear Mr Eugene,Thank you for taking the time to share your stay experience on Expedia.We were delighted to learn that you enjoyed your stay with us. Rest assured that we have noted your feedback pertaining to the broken body soap bottle and replaced it accordingly. Once again, thank you for your valued patronage. From all of us at Somerset Medini Iskandar Puteri, we look forward to welcoming you again soon.

2/10 Terrible

yuen ling

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Wrote in to hotel to check on some details, was routed to customer service team but totally no reply from them. Check-in time was supposed to be 3pm, we have 3 rooms, one got check-in at 5pm (with no towels available), one at 8pm and last at 10pm!!! When we request for late check-out due to the disruption they have caused, the most is 1pm cos their rooms are back to back. When I request for 1 extra bottle of water, was told they don't have anymore stock! Room floor n wall looks old n dirty, gaggle cup in toilet was dirty with a very big piece of green stuff that looks like vegetable or alge. I'm not a picky person when it comes to hotel, but this is definitely the worst and I'll never ever step in again. To think they are still under ascotts group , what a shame.
Stayed 1 night in Sep 2022
Response from Diana on 14 Oct 2022
Dear Yuen Ling, Thank you for staying at the Somerset Medini Iskandar Puteri, Johor. We do apologize for the experiences that were not up to your exacting expectations. Please be assured that necessary trainings and amendments will be implemented to ensure that your next visit with us will be a better one. We are once again sorry for all the shortcomings and inconveniences. We do hope that there you will render us another opportunity of welcoming you back again for a more seamless experience in the near future.Regards,Diana Binti Kamarunzaman Asst. Manager, Guest Service

8/10 Good

Qin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Greetings we still didnt get refund for breakfast or credit as we had to buy our own from day 2....meals in restaurant need to be hot etc....limited choices for foreign guests...
Stayed 28 nights in Jul 2022
Response from Viki Mahalingam on 17 Oct 2022
Dear Qin, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. Please allow us to clarify that the breakfast we offer is a Continental Breakfast with the addition of several hot, cooked food items. We regret that you did not enjoy the breakfast on offer. We have shared your feedback with our breakfast service provider and will continue to work on improvements with them. We look forward to welcoming you back to stay soon. Best regards, Viki, Asst. Residence Manager

8/10 Good

Pamela

Liked: Cleanliness, room comfort
Good will stay again
Quiet place, clean and pretty new place. Comfortable bedding. Polite staffs
Stayed 1 night in Aug 2022
Response from Viki Mahalingam on 22 Aug 2022
Dear Valued Guest, Thank you for your review. We are delighted you have had another enjoyable stay with us and sincerely thank you for your continued support. We look forward to welcoming you back for another great stay soon. Best regards, Viki Mahalingam, Asst Residence Manager

6/10 Okay

Cindy

Travelled with family and small children
Property is near to Legoland. An alternative accommodation choice . Is a service apartment that only comes with alternate housekeeping service . This would mean if you are staying for 3D 2N, there will be no housekeeping until the day you check out. Lots of ants and the apartment is pretty dusty.
Stayed 2 nights in Aug 2022
Response from Viki Mahalingam on 22 Aug 2022
Dear Ms Cindy, Rest assured that we have taken note of your feedback pertaining to room maintenance and shall improve in this area of concern. We look forward to welcoming you back for another flawless experience. Yours sincerely, Viki Mahalingam Asst. Residence Manager

8/10 Good

Verified traveller

Disliked: Cleanliness
Big room
Cleanliness needs to be improved as twice during my stay have stained bedsheet.
Stayed 2 nights in Jun 2022
Response from Viki Mahalingam on 22 Aug 2022
Dear Valued Guest, Thank you for your review. We are delighted you have had another enjoyable stay with us and sincerely thank you for your continued support. We look forward to welcoming you back for another great stay soon. Rest assured that we have noted your feedback pertaining to linen and will ensure no reoccurrence in future. Best regards, Viki Mahalingam, Asst Residence Manager

10/10 Excellent

Wong

Stayed 2 nights in Jun 2022
Response from Viki Mahalingam on 27 Jun 2022
Dear Mr Wong, We are truly pleased to hear that we met your expectations in terms of our service and hospitality. We look forward to welcoming you back for another flawless experience. Yours sincerely, Viki Mahalingam Asst. Residence Manager

4/10 Poor

Jonathan, Singapore

Disliked: Cleanliness, amenities, property conditions & facilities
The amenities were very limited
Stayed 6 nights in Jun 2022
Response from Viki Mahalingam on 27 Jun 2022
Dear Mr Jonathan, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the housekeeping team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Disappointing
Poor cleaning, toilet stinks. Manage your expectations. This is not a well maintained property, sewage smell in toilet, floors are sticky.
Stayed 1 night in Jun 2022
Response from Viki Mahalingam on 27 Jun 2022
Dear Valued Guest, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the engineering team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards

4/10 Poor

suan jin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet bowl was faulty. Flooring was dirty
Stayed 1 night in Jun 2022
Response from Viki Mahalingam on 27 Jun 2022
Dear Mr Suan Jin, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the maintenance team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards

6/10 Okay

TAN

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jun 2022
Response from Diana on 8 May 2023
Dear Mr Tan, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

2/10 Terrible

Imran

Travelled with family
Disliked: Cleanliness, room comfort
The pandemic hit the hotel hard. Filthy , dusty , no cleaning of common areas no clearing of rubbish from bins , piles of rotting food at carpark bins . No clearing of trash from corridors . A shame to the Somerset brand .
Stayed 3 nights in Jun 2022
Response from Viki Mahalingam on 27 Jun 2022
Dear Mr Imran, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the housekeeping team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards

2/10 Terrible

MAIMUNAH

Stayed 2 nights in Jun 2022
Response from Viki Mahalingam on 27 Jun 2022
Dear Ms Maimunah, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards

10/10 Excellent

Shang Fan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Viki Mahalingam on 27 Jun 2022
Dear Sir/Madam, We are truly pleased to hear that we met your expectations in terms of our service and hospitality. We look forward to welcoming you back for another flawless experience. Yours sincerely, Viki Mahalingam Asst. Residence Manager

6/10 Okay

Archie

Liked: Amenities
A bit run-down. Area around is quiet. Near legoland - so expect a lot of energetic kids.
Stayed 3 nights in May 2022
Response from Viki Mahalingam on 3 Jun 2022
Dear Mr Archie, Thank you for your review. We have noted your feedback and will work on further improvements with our Housekeeping team. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Viki Mahalingam, Asst. Residence Manager

2/10 Terrible

Manokaran

Stayed 1 night in May 2022
Response from Viki Mahalingam on 3 Jun 2022
Dear Mr Manokaran, Thank you for sharing your review of your recent visit. We are delighted to learn that you enjoyed your stay with us. Our rooms are specially designed for the comfort of guest whether you are traveling in a group or with family. We look forward to welcoming you back for another seamless experience soon! Best Regards, Viki Mahalingam Asst. Residence Manager

8/10 Good

Makmor

Stayed 1 night in May 2022
Response from Viki Mahalingam on 3 Jun 2022
Dear Mr Makmor, Thank you for sharing your review of your recent visit. We are delighted to learn that you enjoyed your stay with us. Our rooms are specially designed for the comfort of guest whether you are traveling in a group or with family. We look forward to welcoming you back for another seamless experience soon! Best Regards, Viki Mahalingam Asst. Residence Manager

8/10 Good

A RAHMAN

Stayed 4 nights in May 2022
Response from Viki Mahalingam on 3 Jun 2022
Dear Mr Rahman, Thank you for sharing your review of your recent visit. We are delighted to learn that you enjoyed your stay with us. Our rooms are specially designed for the comfort of guest whether you are traveling in a group or with family. We look forward to welcoming you back for another seamless experience soon! Best Regards, Viki Mahalingam Asst. Residence Manager

8/10 Good

Swee Yuen

Travelled with family
Liked: Cleanliness, room comfort
Great stay for family!
The family room comes with good amenities which are very friendly for family stay like us. The washing machines comes very handy for us too.
Stayed 1 night in Apr 2022
Response from Viki Mahalingam on 3 Jun 2022
Dear Ms Swee Yuen, Thank you for sharing your review of your recent visit. We are delighted to learn that you enjoyed your stay with us. Our rooms are specially designed for the comfort of guest whether you are traveling in a group or with family. We look forward to welcoming you back for another seamless experience soon! Best Regards, Viki Mahalingam Asst. Residence Manager