No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Masai, Johor
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room is clean and comfy. Breakfast spread is good. Many local dishes to try.
Yew Wing
Stayed 2 nights in Mar 2024
Response from Digital Marketing on 6 Mar 2024
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
4/10 Poor
gracia joan
Travelled with family
12 Feb 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Room has musky smell, carpets feels sticky which wasn't great. Facilities are great, breakfast buffet was excellent.
gracia joan
Stayed 1 night in Feb 2024
Response from Digital Marketing on 13 Feb 2024
Thank you for sharing your feedback and indeed it is to our regrets that you had such an experience with us. We understand how taken aback you must have felt, and we do thank you for sharing this for our knowledge to check and make the necessary improvements and corrections. We do hope this will not deter you from staying with us again as this is not our intention to deliver such services and shortfalls. Our team is always sincere and passionate in making our guests' stay memorable and absolutely pleasant. Nonetheless, we hope we can welcome you back again and until then, wish you and your family utmost safety.
All is good but room separated by connecting room are not sound proof at all. Can hear conversations from the next room very clearly and I'm sure they can hear us too.
THIO WEN
Stayed 1 night in Jan 2024
Response from Digital Marketing on 29 Jan 2024
Thank you for your recommendation and a review of 4 stars! Your comments on the connecting room sound proof issue are well received and certainly, necessary action will be taken. We do hope you will still visit us as we'd love to welcome you back.
I like the cleanliness of the room. Bed and pillows are super comfortable.
Car park security is very good.
Siew
Stayed 1 night in Jan 2024
Response from Digital Marketing on 29 Jan 2024
Thank you for taking the time to leave us a review - it's very appreciated! We’re humbled by your good words. Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
8/10 Good
koh
Travelled with family
28 Dec 2023
Liked: Cleanliness, staff & service, room comfort
BOXING DAY
Check in was a thumb down due to the internet glitch that lasted quite long for the whole building. Issued a card for 2 connecting rooms which we could not access to.
Recovery services was not present though we booked for club services.
Improvements could be achieved if contingency plans designed.
Overall stay was acceptable.
koh
Stayed 1 night in Dec 2023
Response from Digital Marketing on 29 Dec 2023
Thank you for your constructive feedback and we appreciate it much! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope despite your experience, you will allow us a chance to welcome you back and to continue choosing Marriott as your preferred accommodation.
Excellent hotel, clean and well-maintained. Room is spacious and comfortable. Breakfast buffet is very reasonably priced and there’s a good spread. Convenient drive to big malls such as KSL and Mid valley. Will book again if coming to JB.
Chwee Sim
Stayed 1 night in Dec 2023
Response from Digital Marketing on 26 Dec 2023
Dear Chwee Sim,Thank you for taking the time to leave us a review - it's very appreciated! We’re humbled by your good words. Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Clean and spacious room. Staffs were friendly and helpful.
Recommended!
Bernard
Stayed 1 night in Dec 2023
Response from Digital Marketing on 13 Dec 2023
Hi Bernard,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Safe and all the time good maintenance. Good security car park and plenty of good food and massage around.
ishii
Stayed 1 night in Dec 2023
Response from Digital Marketing on 11 Dec 2023
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
10/10 Excellent
Casper
Travelled with family
5 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Casper
Stayed 2 nights in Nov 2023
Response from Digital Marketing on 6 Dec 2023
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
8/10 Good
Siew Loong
23 Nov 2023
Siew Loong
Stayed 2 nights in Nov 2023
Response from Digital Marketing on 24 Nov 2023
Dear Siew Loong,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Dear George, Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Dear Siew Loong,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Dear Yew Mun,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Regards,
10/10 Excellent
Wilson
9 Oct 2023
Wilson
Stayed 3 nights in Oct 2023
Response from Digital Marketing on 10 Oct 2023
Dear Wilson,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Dear Daniel,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
6/10 Okay
Shek Fung
8 Oct 2023
Shek Fung
Stayed 1 night in Oct 2023
Response from Digital Marketing on 10 Oct 2023
Dear Shek Fung,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!
Dear Aliff Kurniawan,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Best Regards, Digital Marketing
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
10/10 Excellent
MITHUN
17 Sept 2023
Liked: Cleanliness, staff & service
Nice
MITHUN
Stayed 2 nights in Sep 2023
Response from Digital Marketing on 18 Sept 2023
Thank you for taking the time to leave us a review - it's very appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Dear Wan Hao Keith,Thank you for taking the time to leave us a review - it's very appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!
Had a pleasant stay over the weekend with Families of 5. Stayed with interconnecting rooms. The property is quite run down but that is okay. We face the bay view which is facing Singapore and the road. There’s hair conditioner, shampoo, shower gel, toothbrush etc. Only downside is quite far from JB sentral but nevertheless will stay again next time.
Nur
Stayed 2 nights in Sep 2023
Response from Digital Marketing on 11 Sept 2023
Hi Nur,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Hi Muhammad, Thanks so much for taking the time to leave us a 5-star review – it’s much appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!
everything was good except that a china man was smoking at the pool area. nobody stopped him. cant use the pool die to the 2nd hand smoke
Kelvin
Stayed 1 night in Aug 2023
Response from Digital Marketing on 11 Sept 2023
Hi Kelvin,Thank you for sharing your feedback and indeed it is to our regrets that you had such an experience with us. We understand how taken aback you must have felt, and we do thank you for sharing this for our knowledge to check and make the necessary improvements and corrections. Nonetheless, we hope we can welcome you back again and until then, wish you and your family utmost safety.
Hi ishii,Thanks so much for taking the time to leave us a 5-star review – it’s much appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!
8/10 Good
Casper
17 Aug 2023
Casper
Stayed 4 nights in Aug 2023
Response from Digital Marketing on 11 Sept 2023
Hi Casper,Thanks so much for taking the time to leave us a good review – it’s much appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!
Thanks so much for taking the time to leave us a good review – it’s much appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!
Pleasant and nice stay. Numerous times I have been staying here. Breakfast is good varieties and hotel is also surrounded by retail shops and local food.
Wilson
Stayed 4 nights in Aug 2023
Response from Digital Marketing on 11 Sept 2023
Thank you for your review and 10/10 bubble ratings! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
One of the finest hotel in JB town, offers excellent service, F&B and room quality.
LEE WEI
Stayed 2 nights in Jul 2023
Response from Digital Marketing on 11 Sept 2023
Hi LEE WEI, Thank you for your review and 5/5 bubble ratings! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Hi Henry,Thank you for your review and 5/5 bubble ratings! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.
Stayed in club room, good experience but if club lounge food can be better very limited choice for afternoon tea.
Buffet breakfast was very good alot of choices. Near by have everything things you need, restaurant, spa, car wash & supermarket.
NYUK MUIE
Stayed 1 night in Jul 2023
Response from Digital Marketing on 11 Sept 2023
Thank you for your review and 10/10 bubble ratings! Your comment is well received and certainly, necessary action will be taken. As a 5-star hotel, delivery of service is highly important along with paying attention to details. In spite of the above, we do hope you will still visit us as we'd love to welcome you back.
The room service had a kids menu that was delicious. And the breakfast spread had a great selection. Staff were friendly and valet service was very on the ball. Really enjoyed our stay!
I recently had the pleasure of staying at this hotel. I was met with the utmost professionalism, warmth and dedication, the outstanding service provided by front desk staff Shahid. My stay at the hotel was nothing short of extraordinary. I’m looking forward to returning in the future.
Very good welcome by all the staff. Fast check in and the room is very good. Good experience and highly recommended. A lot food and massages options nearby