Outdoor pool, open 6:30 AM to 9:00 PM, pool loungers

Reviews of Renaissance Johor Bahru Hotel

4.5 out of 5
Renaissance Johor Bahru Hotel
No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Masai, Johor

Reviews

9.0

Wonderful

Rating 10 - Excellent. 500 out of 907 reviews" "
Rating 8 - Good. 319 out of 907 reviews" "
Rating 6 - Okay. 59 out of 907 reviews" "
Rating 4 - Poor. 21 out of 907 reviews" "
Rating 2 - Terrible. 8 out of 907 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

YU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Love the breakfast, a lot of choices!
Stayed 1 night in Mar 2024

8/10 Good

Yew Wing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfy. Breakfast spread is good. Many local dishes to try.
Stayed 2 nights in Mar 2024
Response from Digital Marketing on 6 Mar 2024
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Lee, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Digital Marketing on 4 Mar 2024
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Dinesh Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for a short trip that i had
Stayed 2 nights in Feb 2024
Response from Digital Marketing on 28 Feb 2024
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Jensen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service for Valentine’s Day is excellent
Stayed 1 night in Feb 2024
Response from Digital Marketing on 26 Feb 2024
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

4/10 Poor

gracia joan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room has musky smell, carpets feels sticky which wasn't great. Facilities are great, breakfast buffet was excellent.
Stayed 1 night in Feb 2024
Response from Digital Marketing on 13 Feb 2024
Thank you for sharing your feedback and indeed it is to our regrets that you had such an experience with us. We understand how taken aback you must have felt, and we do thank you for sharing this for our knowledge to check and make the necessary improvements and corrections. We do hope this will not deter you from staying with us again as this is not our intention to deliver such services and shortfalls. Our team is always sincere and passionate in making our guests' stay memorable and absolutely pleasant. Nonetheless, we hope we can welcome you back again and until then, wish you and your family utmost safety.

8/10 Good

THIO WEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good but room separated by connecting room are not sound proof at all. Can hear conversations from the next room very clearly and I'm sure they can hear us too.
Stayed 1 night in Jan 2024
Response from Digital Marketing on 29 Jan 2024
Thank you for your recommendation and a review of 4 stars! Your comments on the connecting room sound proof issue are well received and certainly, necessary action will be taken. We do hope you will still visit us as we'd love to welcome you back.

10/10 Excellent

Siew

Liked: Cleanliness, staff & service, property conditions & facilities
I like the cleanliness of the room. Bed and pillows are super comfortable. Car park security is very good.
Stayed 1 night in Jan 2024
Response from Digital Marketing on 29 Jan 2024
Thank you for taking the time to leave us a review - it's very appreciated! We’re humbled by your good words. Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Shernise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Digital Marketing on 23 Jan 2024
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Digital Marketing on 18 Jan 2024
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

8/10 Good

SEOW CHOW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Digital Marketing on 2 Jan 2024
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

8/10 Good

koh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
BOXING DAY
Check in was a thumb down due to the internet glitch that lasted quite long for the whole building. Issued a card for 2 connecting rooms which we could not access to. Recovery services was not present though we booked for club services. Improvements could be achieved if contingency plans designed. Overall stay was acceptable.
Stayed 1 night in Dec 2023
Response from Digital Marketing on 29 Dec 2023
Thank you for your constructive feedback and we appreciate it much! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope despite your experience, you will allow us a chance to welcome you back and to continue choosing Marriott as your preferred accommodation.

10/10 Excellent

Chwee Sim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel, clean and well-maintained. Room is spacious and comfortable. Breakfast buffet is very reasonably priced and there’s a good spread. Convenient drive to big malls such as KSL and Mid valley. Will book again if coming to JB.
Stayed 1 night in Dec 2023
Response from Digital Marketing on 26 Dec 2023
Dear Chwee Sim,Thank you for taking the time to leave us a review - it's very appreciated! We’re humbled by your good words. Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Once again, thank you for choosing us. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Cozy Hotel
Clean and spacious room. Staffs were friendly and helpful. Recommended!
Stayed 1 night in Dec 2023
Response from Digital Marketing on 13 Dec 2023
Hi Bernard,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

ishii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and all the time good maintenance. Good security car park and plenty of good food and massage around.
Stayed 1 night in Dec 2023
Response from Digital Marketing on 11 Dec 2023
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Mardy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Digital Marketing on 6 Dec 2023
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Casper

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Digital Marketing on 6 Dec 2023
Thank you for taking the time to leave us a review - it's very appreciated! On a separate note, our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

8/10 Good

Siew Loong

Stayed 2 nights in Nov 2023
Response from Digital Marketing on 24 Nov 2023
Dear Siew Loong,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 5 nights in Nov 2023
Response from Digital Marketing on 14 Nov 2023
Dear George, Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Siew Loong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It is pleasant
Stayed 2 nights in Oct 2023
Response from Digital Marketing on 24 Oct 2023
Dear Siew Loong,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Yew Mun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t go wrong with Marriott group of hotels.
Stayed 3 nights in Oct 2023
Response from Digital Marketing on 23 Oct 2023
Dear Yew Mun,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Regards,

10/10 Excellent

Wilson

Stayed 3 nights in Oct 2023
Response from Digital Marketing on 10 Oct 2023
Dear Wilson,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Digital Marketing on 11 Oct 2023
Dear Daniel,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

6/10 Okay

Shek Fung

Stayed 1 night in Oct 2023
Response from Digital Marketing on 10 Oct 2023
Dear Shek Fung,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!

10/10 Excellent

Aliff Kurniawan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast spread, hotel and room are clean
Stayed 2 nights in Sep 2023
Response from Digital Marketing on 25 Sept 2023
Dear Aliff Kurniawan,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Best Regards, Digital Marketing

10/10 Excellent

MUHAMMAD SYAFIQ HANAFEE

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Digital Marketing on 22 Sept 2023
Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

MITHUN

Liked: Cleanliness, staff & service
Nice
Stayed 2 nights in Sep 2023
Response from Digital Marketing on 18 Sept 2023
Thank you for taking the time to leave us a review - it's very appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Wan Hao Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Sep 2023
Response from Digital Marketing on 14 Sept 2023
Dear Wan Hao Keith,Thank you for taking the time to leave us a review - it's very appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay over the weekend with Families of 5. Stayed with interconnecting rooms. The property is quite run down but that is okay. We face the bay view which is facing Singapore and the road. There’s hair conditioner, shampoo, shower gel, toothbrush etc. Only downside is quite far from JB sentral but nevertheless will stay again next time.
Stayed 2 nights in Sep 2023
Response from Digital Marketing on 11 Sept 2023
Hi Nur,Thank you for taking the time to leave us a review - it's very appreciated! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 2 nights in Sep 2023
Response from Digital Marketing on 11 Sept 2023
Hi Muhammad, Thanks so much for taking the time to leave us a 5-star review – it’s much appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!

8/10 Good

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good but please enfore no smoking
everything was good except that a china man was smoking at the pool area. nobody stopped him. cant use the pool die to the 2nd hand smoke
Stayed 1 night in Aug 2023
Response from Digital Marketing on 11 Sept 2023
Hi Kelvin,Thank you for sharing your feedback and indeed it is to our regrets that you had such an experience with us. We understand how taken aback you must have felt, and we do thank you for sharing this for our knowledge to check and make the necessary improvements and corrections. Nonetheless, we hope we can welcome you back again and until then, wish you and your family utmost safety.

10/10 Excellent

ishii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in JB
Stayed 1 night in Aug 2023
Response from Digital Marketing on 11 Sept 2023
Hi ishii,Thanks so much for taking the time to leave us a 5-star review – it’s much appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!

8/10 Good

Casper

Stayed 4 nights in Aug 2023
Response from Digital Marketing on 11 Sept 2023
Hi Casper,Thanks so much for taking the time to leave us a good review – it’s much appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!

8/10 Good

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Digital Marketing on 11 Sept 2023
Thanks so much for taking the time to leave us a good review – it’s much appreciated! We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too. Thanks again for the support!

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and nice stay. Numerous times I have been staying here. Breakfast is good varieties and hotel is also surrounded by retail shops and local food.
Stayed 4 nights in Aug 2023
Response from Digital Marketing on 11 Sept 2023
Thank you for your review and 10/10 bubble ratings! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

LEE WEI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the finest hotel in JB town, offers excellent service, F&B and room quality.
Stayed 2 nights in Jul 2023
Response from Digital Marketing on 11 Sept 2023
Hi LEE WEI, Thank you for your review and 5/5 bubble ratings! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is great.
Stayed 1 night in Jul 2023
Response from Digital Marketing on 11 Sept 2023
Hi Henry,Thank you for your review and 5/5 bubble ratings! Our team is always passionate in welcoming all our guests to have a pleasant and memorable staycation experience with us. We hope you will continue to stay with us and recommend us to your friends and family as we'd love to welcome them too.

10/10 Excellent

NYUK MUIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in club room, good experience but if club lounge food can be better very limited choice for afternoon tea. Buffet breakfast was very good alot of choices. Near by have everything things you need, restaurant, spa, car wash & supermarket.
Stayed 1 night in Jul 2023
Response from Digital Marketing on 11 Sept 2023
Thank you for your review and 10/10 bubble ratings! Your comment is well received and certainly, necessary action will be taken. As a 5-star hotel, delivery of service is highly important along with paying attention to details. In spite of the above, we do hope you will still visit us as we'd love to welcome you back.

10/10 Excellent

Dinesh Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere, staff and food options
Stayed 1 night in Jun 2023

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Firza

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room service had a kids menu that was delicious. And the breakfast spread had a great selection. Staff were friendly and valet service was very on the ball. Really enjoyed our stay!
Stayed 1 night in May 2023

10/10 Excellent

Wilson

Stayed 3 nights in May 2023

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
I recently had the pleasure of staying at this hotel. I was met with the utmost professionalism, warmth and dedication, the outstanding service provided by front desk staff Shahid. My stay at the hotel was nothing short of extraordinary. I’m looking forward to returning in the future.
Stayed 2 nights in May 2023

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023

4/10 Poor

JOO KOON

Stayed 1 night in Apr 2023

8/10 Good

ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Vera Sin Yie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good welcome by all the staff. Fast check in and the room is very good. Good experience and highly recommended. A lot food and massages options nearby
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent

Abdul

Stayed 1 night in Mar 2023

10/10 Excellent

Yen Ru

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location. Convenient.
Stayed 3 nights in Feb 2023