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Reviews of Mutiara Johor Bahru

3.5 out of 5
Mutiara Johor Bahru
Jalan Dato Sulaiman, Taman Century, KB No. 779, Johor Bahru, Johor

Reviews

8.0

Very good

Rating 10 - Excellent. 203 out of 672 reviews" "
Rating 8 - Good. 338 out of 672 reviews" "
Rating 6 - Okay. 87 out of 672 reviews" "
Rating 4 - Poor. 32 out of 672 reviews" "
Rating 2 - Terrible. 12 out of 672 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

RAYMOND, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service
The room keen to refurbish. Air conditioning unable to control the temperature due to broken controller. No disposable toothbrush available in the shower room. Shower room’s water temperature is not warm enough.
Stayed 2 nights in Jan 2021

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

MOHD FIKRE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A seasoned hotel, yet I still feel refreshed
I always feel that this hotel has its own unique way of welcoming guests be it from the entrance right up to the room. the receptionist has offered a best gesture with fast check-in & lovely smile, and the room looks dated in terms of the decor but it's becoming authentic but surprisingly clean & refreshed. I love the spaciousness of the room with their comfy bathroom & the bed. Not to mention, the hotel convenient location & easy access parking is another plus point. Worth every money spent!
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
I love the big room and location was perfectly good nearby Malls around the are for shopping and chilling feels like home
Stayed 2 nights in Mar 2020

10/10 Excellent

Abidin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

zaleha

Business traveller
Liked: Cleanliness, staff & service, room comfort
Food was good and tasty with a wide choice to choose. Deco was a bit rundown. Thorn curtains and old towels.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean Courteous staff. Next to shopping mall.
Stayed 1 night in Mar 2020

8/10 Good

Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is really cold though
Stayed 1 night in Feb 2020

10/10 Excellent

foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
staying here because of the virus and being well looked after
Stayed 3 nights in Feb 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
very good
Stayed 2 nights in Feb 2020

10/10 Excellent

Govi Naidu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Jb
Beautiful room, convenient location. Good host and services..highly recommended.
Stayed 2 nights in Dec 2019

10/10 Excellent

Darren Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mutiara Hotel JB
Excellent stay as usual...I always choose this hotel for my monthly getaway.....though on the Older side as compared to the other 4 stars around....but the friendliness of the staff that make you want to come back time again......
Stayed 1 night in Jan 2020

10/10 Excellent

Gilbert

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

Mei Ling

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were friendly and prompt. The only set back is the aircon is not cold. Rooms were old but effort were made to refurbish it.
Stayed 1 night in Jan 2020

10/10 Excellent

linda l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most wonderful stay and people ever...
The mutiara Johor Bahru and the staff from front desk, restaurants, room services, and bellmen were the most helpful, welcoming in every way and professional that made my stay so easy in managing all the things I had to cover while in JB. Special help needed was so kindly provided by Viegnas, doorman, and Azim, front desk on info on bus transit and even helping me to station on his day off! Rarely does one find such staff generous with their time....I believe all travelers no matter why they visit JB would enjoy the convenience , surroundings, swimming pool and garden. And cake stand in lobby! And the wonderful staff every hour of the day. Mahalo Nui
Stayed 4 nights in Jan 2020

4/10 Poor

Gia Kheng

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bed uncomfortable and noisy, not like 4 stars hotel
Stayed 1 night in Jan 2020

8/10 Good

HARJINDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Foo Keong

Business traveller
Liked: Cleanliness, staff & service
Overall this is good hotel - facilities is getting old
Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Overall room n staff service is fine BUT in room toilet is very old n need serious upgrading..wall with crack lines, some parts of bath tub got little bits of chip off here n there.. worst one is the undersized toilet seat that totally looks like it doesn't belong to the toilet bowl .. way too small so part of the toilet bowl rim was exposed.. so it's like seating half on the toilet seat n the iothet half on the toilet bowl rim..
Stayed 2 nights in Jan 2020

8/10 Good

cheong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Overall is ok, just need some improve and do maintenance on hotel facilities and environment.
Stayed 1 night in Jan 2020

6/10 Okay

Liu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Third time visit Mutiara JB, but this time overall not in my expectations.Room carpet feel wet with musty smell, the air conditioner make a loud noise in midnight. Bathroom with low pressure water.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Location is v convenient. Room is spacious. We enjoyed their breakfast spread
Stayed 1 night in Dec 2019

10/10 Excellent

Ms Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A year end holiday getaway trip
Quick check in and reception was friendly. Room was clean, not well equipped so you need to ask for your toiletries from their housekeeping. Room was a little old. Happy with the window facing as we got to see the New Year Fireworks from the different hotels opposite ours.
Stayed 3 nights in Dec 2019

6/10 Okay

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Took the suite and selected twin bed but when upon checked in, the staff said the twin suite only have smoking floor . King bed then got non smoking floor . Should be more specific and also why only twin is a smoking floor only . Also my sister’s room, the air cond got problem so got to switch room. Stayed around 4-5 times and this time round it was disappointing.
Stayed 2 nights in Dec 2019

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
The hotel is comfortable and very convenient.
Stayed 1 night in Dec 2019

10/10 Excellent

Kim Seong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
Reasonable price and full amenities. Comfort and safe to stay, convenient massage and shopping.
Stayed 1 night in Dec 2019

8/10 Good

Loreto

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Chee Hoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathtub a bit choke, first time use the color brownish, not using the bathtub to soak. Other than that, It’s ok
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice comfy room in good location
Bathroom needs upgrading
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heavily smoking smell hotel room! Low water pressure!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2019

8/10 Good

Mandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with good breakfast
The staff was polite n doorman was super friendly
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Shopping
Spacious room with 2 queen size bed for 3 persons. Beds were comfortable but the pillows were hard. Everything is in working condition. This hotel does not provide toiletries unless you called the house keeping to provide. The morning breakfast spread was good and the restaurant was packed with diners. Noodle and eggs stalls have to wait.
Stayed 1 night in Nov 2019

8/10 Good

Wen You

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Old world hotel charm
Hotel is spacious, clean and well maintained for its age. Soundproofing isn't great but I wouldn't mind staying there again.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is huge and clean. Breakfast has lots of options.
Stayed 1 night in Nov 2019

8/10 Good

Bin Bin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Stay was ok, room was spacious, breakfast spread was decent.
Stayed 2 nights in Sep 2019

8/10 Good

Weng Thai

Stayed 1 night in Nov 2019

10/10 Excellent

Goh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Ashton

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Unattentive Staff
The front desk staff were not smiling n attentive. The lady attended to me was cold n never smile. It was like i owe her money. When asked the guy staff the earliest I can check in told me before 2pm. I was there at 11 am. First told me cleaning room later told me try b4 2 never give specific time.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location good ,food good, cosy place, no hair dryer.
Stayed 1 night in Nov 2019