2 outdoor pools

Reviews of Le Grandeur Palm Resort Johor

4 out of 5
Le Grandeur Palm Resort Johor
Jalan Persiaran Golf, Off Jalan Jumbo, Senai, Johor

Reviews

7.6

Good

Rating 10 - Excellent. 72 out of 315 reviews" "
Rating 8 - Good. 142 out of 315 reviews" "
Rating 6 - Okay. 70 out of 315 reviews" "
Rating 4 - Poor. 18 out of 315 reviews" "
Rating 2 - Terrible. 13 out of 315 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chan Wai

Travelled with group
Liked: Cleanliness, staff & service
the golf course
Stayed 1 night in Dec 2023

8/10 Good

Chong Joo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Stay at upgraded room. Very clean . Toilet light dim as one side of mirror lamp not working. Overall good experience
Stayed 1 night in Nov 2023

8/10 Good

Mui Lin Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite relaxing
Stayed 1 night in Nov 2023

8/10 Good

C

Business traveller
Liked: Staff & service
Limited choice of restaurant
Stayed 3 nights in Jun 2023

10/10 Excellent

Wah Seng Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very helpful and professional in assisting me for my check-in to the resort for a 2 night stay. Despite the official check-in time was 3 pm, I arrived early at 1.30 pm and they do the necessary arrangement for me to check-in at 2 pm instead - really appreciate their kind help and assistance in this matter. Thank you.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kee

Business traveller
Liked: Property conditions & facilities, room comfort
Very comfortable and peaceful location. I’ll definitely stay there again
Stayed 1 night in May 2023

2/10 Terrible

Irene

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience is bad. Towels are old and dirty, when askef for additional towels, the staff said there will be 20MYR charge per towel. Bedsheet has stains. Bathroom run out of toilet paper and kleenex. Bathtub is old and has stains. Hotel stuffs still working moving room furnitures, mattresses at around 9PM, wheeling ot on the hallway making loud noises. Phone in the room doesn't work well, having difficulty tryingto call the front desk.
Stayed 3 nights in Jul 2022
Response from Le Grandeur Palm Resort Johor on 6 Nov 2022
Dear Irene, We apologise that you have had a less than pleasant experience at the resort and hope that you will give us an opportunity to present a better impression to you the next time.Thank you for taking the trouble to provide your feedback. We value it as it tells us what we are doing right or wrong and helps us to maintain or improve our standards at all times.

6/10 Okay

WAN

Travelled with family
Disliked: Amenities, property conditions & facilities
Le Grandeur is a far cry from its 5-Star predecessor Hotel Sofitel. The rooms and the building look tired and not well-maintained. To be fair to them, the COVID pandemic has probably halted a lot of recent maintenance work. But the building looks like it has not been maintained for several years already.
Stayed 1 night in Dec 2021
Response from Le Grandeur Palm Resort Johor on 12 Jan 2022
Dear Valuable Guest, Thank you so much for your review Regards

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Acceptable if not high expectation
Not spotless clean - have stains on bedsheets, a little dusty but it's ok just wear the slippers, TV screen is not watchable, have mosquitoes but can ask for mosquito repellent, it's a quiet environment but aircond & refrigerator buzzing sound is a little loud.
Stayed 1 night in Oct 2021
Response from Le Grandeur Palm Resort Johor on 2 Dec 2021
Thank you for your feedback about your stay and we will improves on the area you had mention to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Le Grandeur Palm Resort Johor on 23 Dec 2020
Thank you for staying with us and hope to see you soon.

10/10 Excellent

Mohd Hafiz

Liked: Cleanliness, staff & service, room comfort
Great
Stayed 2 nights in Dec 2020
Response from Le Grandeur Palm Resort Johor on 23 Dec 2020
Thank you for staying with us and hope to see you soon.

10/10 Excellent

Nadia Natashah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Le Grandeur Palm Resort Johor on 23 Dec 2020
Thank you for staying with us and hope to see you soon.

8/10 Good

muhamad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Le Grandeur Palm Resort Johor on 4 Sept 2020
Thank you for staying with us and we hope to see you soon

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
old building and room quite old.. Got half dead cockroach in room. Lucky upon calling room service is quite responsive.
Stayed 2 nights in Aug 2020
Response from Le Grandeur Palm Resort Johor on 17 Aug 2020
Dear Guest, We apologized for the inconvenience cause to your side. Thank you for letting us know so that we could improve.

10/10 Excellent

Nurul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good.. i like the ambience although its a old hotel. Selection of breakfast also nice
Stayed 1 night in Feb 2020
Response from Le Grandeur Palm Resort Johor on 13 Feb 2020
Dear Nurul, Thank you for your comment and letting us know us what you like during your stay. We hope to see you soon.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Power shout down couple of times and service takes 1hour to come
Stayed 1 night in Jan 2020
Response from Le Grandeur Palm Resort Johor on 13 Feb 2020
Dear Valuable Guest, We sincerely apologized for the inconvenience that had cause to you during your stay. We hope in future you will be able to enjoy your stay here.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, good food & helpful staff.
Stayed 1 night in Jan 2020
Response from Le Grandeur Palm Resort Johor on 20 Jan 2020
Thank you for your feedback and we hope to see you soon.

10/10 Excellent

Hyun Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Le Grandeur Palm Resort Johor on 15 Jan 2020
Thank you for staying with us, we hope to see you soon

8/10 Good

Violet

Liked: Staff & service, room comfort
Be prepare of the freezing aircon temperatures at night
Stayed 1 night in Jan 2020
Response from Le Grandeur Palm Resort Johor on 6 Jan 2020
Dear Ms Violet, Thank you for taking the trouble to write a review of your recent stay at our resort. We hope to see you here again soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Good service, good price, update needed
The place is fine, service is very helpful and kind. The rooms are ok, need renovation and update.
Stayed 2 nights in Dec 2019
Response from Le Grandeur Palm Resort Johor on 6 Jan 2020
Dear Valuable Guest, Thank you very much for taking the trouble to write a review of your recent stay at our resort. We do have some room that had refurbished recently and we look forward to welcoming you to our resort again in the near future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and near airport.........................,,,
Stayed 2 nights in Dec 2019
Response from le grandeur palm resort johor on 12 Dec 2019
Dear Guest, Thank you for staying with us and your review.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place because it is spacious and full of greenery around. Also the price is attractive. What I do not like is that the breakfast is not as good as last time.
Stayed 1 night in Nov 2019
Response from Le Grandeur Palm Resort Johor on 25 Nov 2019
Thank you for your comment regards to your recent stay. We hope you will have better stay with us in near future

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Children playground
Stayed 1 night in Nov 2019
Response from Le Grandeur Palm Resort Johor on 12 Nov 2019
Thank you for your review

8/10 Good

HIANG LIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Le Grandeur Palm Resort Johor on 2 Nov 2019
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Le Grandeur Palm Resort Johor on 29 Oct 2019
Thank you for your review

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Do you want to freeze every night?
I have been a regular visitor to Le Grandeur for the last 5 years, often visiting this hotel 2 or 3 times each year. While the rooms are nice and spacious, I have found the room thermostat does not work and it is freezing cold at night. I brought this up to the staff and they promised they would look into it. So in my last visit I asked them for a room in which the thermostat will work so that I can adjust the room temperature. They promised to give me one but I soon found that only the thermostat fan work but I could not change the room temperature. I felt very cheated and disappointed. So anyone wanting to stay in that hotel must be prepared to freeze during the night! I hope the hotel staff will read this review and improve their service. Otherwise, I wonder why I must pay them to freeze me every night!! John B Samuel
Stayed 3 nights in Sep 2019
Response from Le Grandeur Palm Resort Johor on 3 Oct 2019
We have noted your comments with regards to your room and regret that that you did not have an altogether perfect experience while staying with us. Undeniably our hotel is due for an upgrade and plans are now in the pipeline to commence at the soonest possible. We hope that you will give us the opportunity to serve you better in future.

8/10 Good

Constance Mabel

Liked: Staff & service
Disliked: Room comfort
The place was looking abit old.. rooms was dark not enough lights.. toilet was big though.
Stayed 1 night in Sep 2019
Response from Le Grandeur Palm Resort Johor on 23 Sept 2019
We have noted your comments and we take your comments seriously and will take the necessary corrective action to rectify the problems.

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Le Grandeur Palm Resort Johor on 17 Sept 2019
Thank you for staying

6/10 Okay

Lee, Melaka

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The bed sank in when we slept. The time we sleep was too late for us to make a complaint to change room. However, the facilities provided was to much pleasing. Hopefully, if I return for another stay, I won't be given such a bed again. We stayed at Room no. 305.
Stayed 1 night in Aug 2019
Response from Le Grandeur Palm Resort on 3 Sept 2019
Dear Ms Lee, We apologies to the conditions of the bed was bad. We will take note on your comment and rectify it accordingly. Hope to see you in again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Room need a bit if sunning
Stayed 1 night in Aug 2019
Response from Le Grandeur Palm Resort Johor on 3 Sept 2019
Thank you for your comment and staying with us.

6/10 Okay

Verified traveller

Stayed 7 nights in Aug 2019
Response from Le Grandeur Palm Resort Johor on 27 Aug 2019
Thank you for your review

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Le Grandeur Palm Resort on 27 Aug 2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and awesome
Stayed 1 night in Aug 2019
Response from Le Grandeur Palm Resort on 27 Aug 2019
Thank you for your review

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Le Grandeur Palm Resort on 27 Aug 2019
Thank you for your review

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property is extremely run down, definitely not 4 star. Reception and wait staff understanding of English very poor. General maintenance non existent. Breakfast left a lot to be desired, even by normal standards let alone European acceptability. Room service however was exceptional. Resort needs major renovation to bring it back to its potential. Golf courses and club house amazing.
Stayed 8 nights in Jul 2019
Response from Le Grandeur on 31 Jul 2019
Dear Anonymous, We have noted your comments and rest assured we take your comments seriously and will take the necessary corrective action to rectify the problems. Thank you for taking the trouble to provide your feedback. We value it as it tells us what we are doing right or wrong and helps us to maintain or improve our standards at all times.

2/10 Terrible

Pikkwan, Hong Kong

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Most of the facilities in the room are not working. Iron keep leaking water, water tap in the toilet is broken, drainage of shower is blocked, many ants are found in the desk near tea/coffee set. I have to switch on the lights one by one. The floor near bed side tables are full of dust.
Stayed 1 night in Jul 2019
Response from Le Grandeur on 31 Jul 2019
Dear Pikkwan, We apologies that you have had a less than pleasant experience at the resort and hope that you will give us an opportunity to present a better impression to you the next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
마니 낡았어욤 그치마는 뭐 가격대 성능은 굿
Stayed 1 night in Jul 2019
Response from Le Grandeur Palm Resort on 27 Aug 2019
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Jul 2019
Response from Le Grandeur on 15 Jul 2019
Thank you for your review

10/10 Excellent

Norainni, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Senai
Absolutely nice stay. Spacious room. Nice balcony. Quiet surroundings. Super nice pool.
Stayed 2 nights in Jun 2019
Response from Le Grandeur on 3 Jul 2019
Thank you so much for your review and letting us know you have pleasant stay with us. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Le Grandeur on 29 Jun 2019
Thank you for staying

6/10 Okay

AL, Singapore

Business traveller, Travelled with partner
Disliked: Staff & service
It's a not so young and tired resort with minimal service excellence. The environment and swimming pool complement the overall experience. Suitable for family gathering and team event.
Stayed 1 night in Jun 2019
Response from Le Grandeur on 26 Jun 2019
Dear AL, Thank you for your comment. We looking forward to see you in near future

8/10 Good

Wes, Bangkok

Travelled with family and small children
Liked: Staff & service
We only stayed overnight but it looks like a really fun place. Gold course looks very well kept!
Stayed 1 night in Jun 2019
Response from Le Grandeur on 18 Jun 2019
Thank you so much for your comment. We hope you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Le Grandeur on 23 May 2019
Thank you for your review

6/10 Okay

CHEE HOE

a bit old building.
Stayed 1 night in Apr 2019
Response from Le Grandeur on 17 May 2019
Dear Chee Hoe, Thank you for your comment.

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019
Response from Le Grandeur on 7 May 2019
Dear Jerry, Thank you for your review Regards

10/10 Excellent

Ana Hafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Le Grandeur on 22 Apr 2019
Thank you so much for your review.

8/10 Good

ng

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Le Grandeur on 1 Apr 2019
Thank you for your review

4/10 Poor

Choy

Disliked: Cleanliness, property conditions & facilities, room comfort
Mosquito and ants
Lots of mosquitoes and ant. Room not carpeted.
Stayed 1 night in Mar 2019
Response from Le Grandeur on 24 Mar 2019
Dear Choy, Thank you so much for your comment we will take note on your highlighted matter and for your information our rooms are mostly parquet and tiles.

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Le Grandeur on 15 Jan 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2019
Response from Le Grandeur on 15 Jan 2019
Thank you for staying with us