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Reviews of Amansari Hotel Nusajaya

4 out of 5
Amansari Hotel Nusajaya
Persiaran Nusa Perintis, Nusa Puncak, Taman Nusa Puncak, Gelang Patah, Johor

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 190 reviews" "
Rating 8 - Good. 81 out of 190 reviews" "
Rating 6 - Okay. 46 out of 190 reviews" "
Rating 4 - Poor. 18 out of 190 reviews" "
Rating 2 - Terrible. 8 out of 190 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Fatimah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with a lot of convenient shop around. Crowded for b’fast time and some guest noisy in the late hour.
Stayed 3 nights in Jan 2024

4/10 Poor

LOH

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Valorie Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked 2 rooms for 2 nights, which totally look different from their advertisements on Expedia. We felt like we were catfished. The unbearable musky smell is too obnoxious, AC is NOT cold enough to give us a comfy stay. I called the reception and requested a room change but they didn’t even bother to make an effort. The toilet is yucky and flooring is sticky. They don’t even put towels inside and I have to call to their housekeeping. I don’t think this is even a 4 or 3 star hotel. I will never come back in this hotel again.
Stayed 2 nights in Dec 2023

2/10 Terrible

SHARATH

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never refer this location. Very bad
Stayed 1 night in Sep 2023

4/10 Poor

Kim

Travelled with family
Disappointed
We have 3 people sharing the room. We only get towels/toiletries for 2 people. When the toilet paper was down to half roll. We called for more, they only brought one roll. The bathroom design allows water from the shower to floor the bathroom floor since there is no shower door/curtain. Our used coffee cups were not replaced with clean ones. Overall, we are disappointed with the housekeeping service.
Stayed 2 nights in Aug 2023

2/10 Terrible

Emiko

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
So much mold in the bathroom.
Stayed 1 night in Jul 2023

8/10 Good

Komathi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Happy to stay in here but only thing that irritate us is about the FO processes.We think is a bit complicated. Accommodate guest need in non peak season not a hassle !!
Stayed 1 night in Feb 2020
Response from The Management on 12 Mar 2020
Dear Komathi, Thank you for staying at AmanSari Hotel Nusajaya. Highly appreciated your feedback. We had share your comment to our respective department for further evaluation and improvement. We hope to welcome you again soon. Best Regards AmanSari Hotel Nusajaya

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The Management on 28 Jan 2020
Dear Valued Guest, Thank you for staying at AmanSari Hotel Nusajaya. Appreciated your feedback. We looking forward to welcome you again. Best Regards AmanSari Hotel Nusajaya

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Environment
Stayed 2 nights in Dec 2019
Response from The Management on 24 Dec 2019
Dear Valued Guest, Thank you for choosing AmanSari Hotel Nusajaya. We are glad that you had an enjoyable stay with us. We looking forward to welcome you again. Best Regards AmanSari Hotel Nusajaya

8/10 Good

Soo

Travelled with family
Liked: Staff & service, property conditions & facilities
Family stay in JB
Rooms were ok and there are some amenities around the area. But the towels smell a bit funny like it was not washed throughly. Overall a fair and reasonable hotel stay. Breakfast was good thou.
Stayed 1 night in Dec 2019
Response from The Management on 23 Dec 2019
Dear Soo, Thank you for choosing AmanSari Hotel Nusajaya. Appreciated your comment. We had share the issues to the respective department for further improvement. We looking forward to welcome you Best Regards AmanSari Hotel Nusajaya

10/10 Excellent

Leon

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from The Management on 8 Nov 2019
Dear Valued Guest, Thank you for choosing to stay at AmanSari Hotel Nusajaya. We are very glad that you had an enjoyable stay with us. We are looking forward to welcome you again. Best Regards AmanSari Hotel Nusajaya

8/10 Good

shireeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family suite 1 - The room was comfortable for family. But no iron in the room. Nearby walking distance for halal food is only mamak restaurant.
Stayed 1 night in Oct 2019
Response from The Management on 25 Oct 2019
Dear Shireeta, Thank you for choosing to stay at AmanSari Hotel Nusajaya. We glad that you enjoy the stay with us. We looking forward to welcome you again. Best Regards AmanSari Hotel Nusajaya

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
i just like the room only, but i dont like their staff manners.
Stayed 2 nights in Aug 2019
Response from The Management on 26 Aug 2019
Dear Valued Guest, Thank you for choosing to stay at Amansari Hotel Nusajaya. We regret that the stay was out of your expectation. We will improve on our staff manner and services to serve you better in the near future. Best Regards Amansari Hotel Nusajaya

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to Legoland. Dislikes e super hot lobby, little choice on breakfast selection
Stayed 2 nights in Aug 2019
Response from The Management on 21 Aug 2019
Dear Valued Guest, Thank you for choosing Amansari Hotel Nusajaya. Appreciated your feedback and apologies for the defect. We had shared your feedback to our respective department for further evaluation and improvement. We looking forward to welcome you again. Best Regards Amansari Hotel Nusajaya

4/10 Poor

MuhdSofian, Singapore

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
toilet choke. smells sh**ty. floor trap in toilet missing. soap holder shaky. cant put my bath foam. no towel rack in shower area. ac not working. adjust temperature to 16° but still room is warm. reception lobby no ac. hot and stuffy upon check in. breakfast is so-so. fried rice is hard. fried noodle is oily. not much variety. no bedroom slippers. staff is unhelpful. called front desk and operator multiple times but no reply. had to personally went down. was informed only 1 technician. 1 male staff was very rude. another hotel guest was giving feedback on her room but was shouted at and went into a back room and hurled vulgarities. he then took his bag and went home! parking is nightmare. alot of lots were taken up by tour buses. would never booked again!
Stayed 2 nights in Aug 2019
Response from The Management on 14 Aug 2019
Dear MuhdSofian, Thank you for choosing to stay at Amansari Hotel Nusajaya. Appreciated your comment and apologies the stay was below your expectation. We had shared your feedback to the respective department for further evaluation and improvement in our services and facilities. We looking forward to welcome you again. Best Regards Amansari Hotel Nusajaya

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll never come to tis hotel again!
Service was bad Room dirty Bed sheet dirty with stain Pillow dirty with hair Blanket dirty with blood Floor dirty n sticky, no slippers Toilet small Aircon noisy and not cold Door cannot lock, only can ledge Towel dirty and yellow Power point spoil Tv unclear Tv control battery weak Entire experience was bad, and I cannot accept the fact that it was written as a 4star hotel!!
Stayed 1 night in Aug 2019
Response from The Management on 14 Aug 2019
Dear Guest, Thank you for choosing Amansari Hotel Nusajaya. Sincere apologies for the inconvience causes during your stay. We had shared your feedback to the respective department for further evaluation and improvement. We looking forward to welcome you again. Best Regards Amansari Hotel Nusajaya

8/10 Good

Md.Raza, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. We stayed for 1 night and found the hotel and surrounding areas good. There are restaurants nearby, 7/11, medical shop/clinic and some street food options. The breakfast had a good spread and the aircon was working perfectly too. There is shared iron board in each floor which we did not use. In bathroom, they should put shower curtain otherwise the whole bathroom gets wet .
Stayed 1 night in Aug 2019
Response from The Management on 14 Aug 2019
Dear Md Raza, Thank you for choosing to stay at Amansari Hotel Nusajaya. It is always our highest priority to ensure our guest leave the hotel happy and satisfied all the time. We looking forward to welcome you again Best Regards Amansari Hotel Nusajaya

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
No one pick up the front desk when need assistance . Too many PRC tourists to make noises during the night .
Stayed 1 night in Aug 2019
Response from The Management on 14 Aug 2019
Dear Guest, Thank you for choosing to stay at Amansari Hotel Nusajaya. We regret the stay was below your expectation and we do shared your feedback to respective department for further evaluation and improvement. We looking forward to welcome you again Best Regards Amansari Hotel Nusajaya

10/10 Excellent

Baibhav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Management on 14 Aug 2019
Dear Baibhav, Thank you for choosing to stay at Amansari Hotel Nusajaya. Appreciated your positive feedback as we will continues to make improvement in our services and facilities. We looking forward to welcome you again. Best Regards Amansari Hotel Nusajaya

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
There is no enough reception stuff, very long queueing, 17 Minutes waiting for check in, and also don't have any extra access card for guest. Only issue 1 access card for (2person). I'm really disappointed hotel service...
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Not for petty travellers, good for a night stay
The family suite was spacious. But sadly the air conditioner at the bedroom side is not cold at all compared to living room side (separate air cond unit). Kettle, water, coffee and tea in room were decent. Soundproofing is not very good, could hear people on the Isle quite loud luckily the crowd that night were not noisy. Safety features can be improved - windows at high floor do not have security latches to prevent kids from opening, both in rooms and at common lift areas. Staff services could be improved, e.g a little more attentive. Breakfast was just so so.
Stayed 1 night in Aug 2019
Response from The Management on 14 Aug 2019
Dear Guest, Thank you for choosing to stay at Amansari Hotel Nusajaya. Appreciated your feedback as we continue to make improvement in our service and facilities. We looking forward to welcome you again. Best Regards Amansari Hotel Nusajaya

10/10 Excellent

FARRIZAL, Kuala lumpur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & a lot parking space...
Stayed 1 night in Aug 2019
Response from The Management on 14 Aug 2019
Dear Farrizal, Thank you for choosing to stay at Amansari Hotel Nusajaya. We greatly appreciate your positive comment during your stay. We are looking forward to welcome you again. Best Regards Amansari Hotel Nusajaya

8/10 Good

Guest

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was warm as the aircond was faulty but the staff nonetheless managed to divert our attention to other matters to make our check-in somehow a pleasant one. Management should really look into the aircon matter as guest is perspiring when checking.
Stayed 1 night in Jul 2019
Response from The Management on 14 Aug 2019
Dear Guest, Thank you for choosing to stay at Amansari Hotel Nusajaya. Appreciated your feedback as we continue to make improvement in our services and facilities. We looking forward to serve and welcome you again. Best Regards Amansari Hotel Nusajaya

4/10 Poor

Bobby

Disliked: Cleanliness, staff & service, property conditions & facilities
Dated n Mediocre Quality Furniture 👎
I wouldn’t recommend the hotel as the quality of furniture (sofa set, dining table and chair) is of poor quality!
Stayed 1 night in Jun 2019
Response from Reservation AmanSari Hotel Nusajaya on 25 Jun 2019
Dear Bobby, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Thank you for staying with us.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's one of those places where it has a really pretty entrance but the rooms are just really normal. My doors was hard to close and open. Air con is not working. However, the staff are friendly and very nice.
Stayed 2 nights in Jun 2019
Response from Reservation AmanSari Hotel Nusajaya on 25 Jun 2019
Dear Anonymous, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We'll strive to do better. We apologize that our service did not satisfy your expectations. Thank you for staying with us, and we look forward to another chance to serve you.

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Reservation AmanSari Hotel Nusajaya on 25 Jun 2019
Dear Anonymous, Thank you for taking the time to review our property, your review are very much valued. We look forward to seeing you on your next stay with us!

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
it’s kind of pricey for not a big space room (deluxe)
Stayed 2 nights in Apr 2019
Response from Reservation AmanSari Hotel Nusajaya on 25 Jun 2019
Dear Anonymous, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and will resolve it promptly and accurately. We’re so sorry that your experience did not match your expectations. Thank you for staying with us, i would appreciate another chance to earn your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel ! The staffs are very friendly and helpful
Stayed 1 night in Feb 2019
Response from Amirul othman on 24 Mar 2019
Dear Value Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip ! Best Regards, Duty Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Room is clean and quiet. Good for relax :)
Stayed 1 night in Feb 2019
Response from Amirul Othman on 24 Mar 2019
Dear Value Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip ! Best Regards, Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel
Stayed 1 night in Jan 2019
Response from Amirul Othman on 24 Mar 2019
Dear Value Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip ! Best Regards, Duty Manager

6/10 Okay

Alson

Liked: Property conditions & facilities
Disliked: Cleanliness
Nice hotel close to Singapore checkpoint
Stayed 2 nights in Jan 2019
Response from Amirul Othman on 24 Mar 2019
Dear Value Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip ! Best Regards, Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel Feel very comfortable... I will back again
Stayed 1 night in Jan 2019
Response from Amirul Othman on 24 Mar 2019
Dear Value Customer, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip ! Best Regards, Duty Manager

4/10 Poor

Chong

Disliked: Cleanliness, property conditions & facilities, room comfort
Is not a good location for holiday and traveling,the towel was not clean enough,small bathroom.no swimming pool,renovation of the hotel looks low quality.not worth it for the price.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
place is calm and good to stay here
Stayed 1 night in Dec 2018

10/10 Excellent

Ruby, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Staff very helpful and friendly
Stayed 4 nights in Dec 2018

10/10 Excellent

NuruAin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's ok... Comfortable
Stayed 2 nights in Nov 2018

10/10 Excellent

Ruby, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Had a good experience.staff are very nice
Stayed 4 nights in Dec 2018

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Ros

Liked: Cleanliness, staff & service, room comfort
Room was worth the money and my kids enjoy it so much
Stayed 2 nights in Dec 2018

8/10 Good

Patrick, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and big rooms. Clean ! Value for money but we only used it to sleep.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for the price paid.
Stayed 1 night in Oct 2018

10/10 Excellent

shanazim, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Ms, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Idz, Ampang

Liked: Room comfort
Stayed 2 nights in Sep 2018