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Reviews of Holiday Inn Express Jakarta Thamrin, an IHG Hotel

3.5 out of 5
Holiday Inn Express Jakarta Thamrin, an IHG Hotel
Jl Tanjung Karang No. 1, Jakarta, Jakarta

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 364 reviews" "
Rating 8 - Good. 174 out of 364 reviews" "
Rating 6 - Okay. 70 out of 364 reviews" "
Rating 4 - Poor. 18 out of 364 reviews" "
Rating 2 - Terrible. 8 out of 364 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Narudh

Stayed 1 night in Dec 2022

2/10 Terrible

Raymond

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is in a good location, but the facility is in poor shape. There was a heavy smell of mildew in the room. The shower also allowed water to escape, which probably is why the carpet near the bathroom smelled terrible. Also, there was mold around the door and outside the hallway.
Stayed 3 nights in Sep 2022

8/10 Good

Richard

Stayed 1 night in Jul 2022

8/10 Good

Mario

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Room it’s good , internet was fast and it’s loud outside because motorcycle
Stayed 3 nights in Jun 2022
Response from Edgard on 14 Jun 2022
Dear Mario, First of all thank you for staying with us during your trip here in Central Jakarta. And, also thank you in taking the time to provide us with this wonderful feedback. We are delighted to hear that your room is good and that our internet is fast. We will surely pass this message to all of our team as this will surely means a lot for them. We are sad to hear that you were troubled by the sound of motorcycle coming from the streets in front of our hotels. We are now looking for a way to reduce this noise coming from the streets. All of us here are looking forward to welcome and serves you better in the near future. Best Regards, Edgard - General Manager

4/10 Poor

tsai-sheng

Stayed 1 night in May 2022
Response from Edgard on 7 Jun 2022
Dear Tsai-Sheng, First of all thank you for staying with us during your trip here in central Jakarta. And, thank you for taking the time to rate your experience here with us. We are sad to hear that the experience does not meet your expectation. Please be rest assured that propriate measurements and actions has been made to ensure the stay experience are met with all of our guests expectation. As our guests satisfaction has been and will always be our main concern. We do hope to be able to have the opportunity to welcome and serves you better in the near future. Best Regards, Edgard - General Manager

10/10 Excellent

Amreta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience meets good service and caring staff
Amazed and grateful by how the staff did their outmost to make my stay enjoyable, and that my needs were met within their service, despite the hotel's condition in current situation. Veggies-only option was always available for the breakfast, otherwise I could always request, which is appreciated. Flawless internet connection and my work was done. No restaurant at the hotel but it's 10 minutes walk to Grand Indonesia, a few minutes to the nearest MRT station (no worry if I need coffee and a little stretch), super convinience. My only complaint was that a group or family were placed in the rooms next to mine and they were so noisy despite my effort to let them know I was in my room working (thankfully it was on my last evening). When I come back I would request for a room in the quiet zone.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Slamet Widodo on 8 Mar 2020
Dear Our Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Warm Regards, Slamet Widodo Hotel Manager

10/10 Excellent

Su

Liked: Cleanliness, staff & service, property conditions & facilities
Tasty breakfast though not much variety. Good value for money.
Stayed 1 night in Feb 2020
Response from Slamet Widodo on 8 Mar 2020
Dear Our Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. Tasty breakfast though not much variety. Good value for money. Well noted and will improve it. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Warm Regards, Slamet Widodo Hotel Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The problem with this facility is that many things are broken or not working properly. It is one of the properties that is contributing to the diminution of the Holiday Inn brand.
Stayed 2 nights in Feb 2020
Response from Warm Regards Tiara Sales & Marketing Department on 11 Feb 2020
.Dear Our Valued Guest Greetings from Holiday Inn Express Jakarta Thamrin! Thank you very much for staying with us, sincerely apologize for the inconvenience that we have caused. I definitely will use your feedback to improve our service and address your points with the team. Your comment and suggestion is very useful for us to keep improving our services, as we are very happy to have you as our guest here. Again thank you very much and we look forward to welcoming you again to Holiday Inn Express Jakarta Thamrin.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the soft and firm pillows. Dislike the breakfast. Good to have a variety of bread.
Stayed 2 nights in Jan 2020
Response from Regards, Tiara Sales & Marketing Department on 3 Feb 2020
.Dear Our Value Guest, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We do apologize for the inconvenience cause and will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in the heart of all the attractions. The location is awesome. There is a FREE City Tour bus which starts at 9AM from Hotel Grand Hyatt which is only 3 blocks away. The Train line which runs from the Jakarta Airport is literally 500 meters away from you hotel. Also, there is a MRT line that is 200 meters away that is very clean and takes you to Blok M and some other places. Very location friendly place.
Stayed 4 nights in Jan 2020
Response from Regards Tiara Sales & Marketing Department on 27 Jan 2020
Dear Our Value Guest, Greetings from Holiday Inn Express Jakarta Thamrin ! Thank you for your wonderful review, we are thrilled that you enjoyed your stay with us. It is so great to read that you were happy with our central location and the way in which we try to make our guests feel special. We cannot wait to see you again in the future.

8/10 Good

syamsu

Business traveller
Liked: Staff & service, property conditions & facilities
Good location, excellent staff
Excellent staff, need to upgrade restaurant management
Stayed 3 nights in Jan 2020
Response from Randy on 26 Jan 2020
Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards, Randy Guest Service Leader

8/10 Good

Iskhandar

Travelled with group
Liked: Staff & service
Its close to shopping mall which make it easy to go shopping and have meals.
Stayed 2 nights in Jan 2020
Response from Tiara Sales & Marketing Departmen on 21 Jan 2020
Dear Mr.Iskandar, Greetings from Holiday Inn Express Jakarta Thamrin ! Thank you for your wonderful review, we are thrilled that you enjoyed your stay with us. It is so great to read that you were happy with our central location and the way in which we try to make our guests feel special. We cannot wait to see you again in the future.

2/10 Terrible

selvadurai

Business traveller
breakfast
no breakfast available, plate breakfast dirty and no restaurant available as mention in web page
Stayed 6 nights in Dec 2019
Response from Tiara Sales & Marketing Department on 7 Jan 2020
Dear Our Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin! Thank you very much for staying with us, sincerely apologize for the inconvenience that we have caused. I definitely will use your feedback to improve our service and address your points with the team. Your comment and suggestion is very useful for us to keep improving our services, as we are very happy to have you as our guest here. Again thank you very much and we look forward to welcoming you again to Holiday Inn Express Jakarta Thamrin. Warm Regards

4/10 Poor

philip

Disliked: Cleanliness, property conditions & facilities, room comfort
Very smelly and dirty unfortunately
Stayed 1 night in Dec 2019
Response from Tiara, Sales & Marketing Department on 18 Dec 2019
Dear Mr. Philip, Greetings from Holiday Inn Express Jakarta Thamrin! Thank you very much for staying with us, sincerely apologize for the inconvenience that we have caused. I definitely will use your feedback to improve our service and address your points with the team. Your comment and suggestion is very useful for us to keep improving our services, as we are very happy to have you as our guest here. Again thank you very much and we look forward to welcoming you again to Holiday Inn Express Jakarta Thamrin.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its near to the malls and can easily walk there
Stayed 1 night in Dec 2019
Response from Regards Tiara Sales & Marketing Department on 17 Dec 2019
Dear our value guest, Greetings from Holiday Inn Express Jakarta Thamrin ! Thank you for your wonderful review, we are thrilled that you enjoyed your stay with us. It is so great to read that you were happy with our central location and the way in which we try to make our guests feel special. We cannot wait to see you again in the future. Regards Tiara Sales & Marketing Department

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very well positioned, clean and the staff service was fine.
Stayed 7 nights in Nov 2019
Response from Regards, Tiara Sales & Marketing Department on 9 Dec 2019
Dear Mr.Patrick Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin.

6/10 Okay

Matsuzawa

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always my first choice for business trip if go to Jakarta, minutes walk to food, bar and shopping mall, saves time for transportation especailly in a city which is infamous for its traffic condition
Stayed 1 night in Nov 2019
Response from Sales & Marketing Department on 13 Nov 2019
Dear Our Value Guest, Greetings from Holiday Inn Express Jakarta Thamrin ! Thank you for your wonderful review, we are thrilled that you enjoyed your stay with us. It is so great to read that you were happy with our central location and the way in which we try to make our guests feel special. We cannot wait to see you again in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Unpleasant stay
Room to small and stuff
Stayed 2 nights in Nov 2019
Response from Sales & Marketing Department on 13 Nov 2019
Dear Our Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin! Thank you very much for staying with us, sincerely apologize for the inconvenience that we have caused. I definitely will use your feedback to improve our service and address your points with the team. Your comment and suggestion is very useful for us to keep improving our services, as we are very happy to have you as our guest here. Again thank you very much and we look forward to welcoming you again to Holiday Inn Express Jakarta Thamrin.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff. No room service. Morning breakfast was ok.
Stayed 4 nights in Nov 2019
Response from Tiara on 9 Nov 2019
Dear Our Value Guest, Greetings from Holiday Inn Express Jakarta Thamrin ! Thank you for your wonderful review, we are thrilled that you enjoyed your stay with us. It is so great to read that you were happy with our central location and the way in which we try to make our guests feel special. We cannot wait to see you again in the future. Regards, Sales & Marketing Department

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
A relatively clean hotel it a location that is excellent for transportation connections. The staff was extremely kind and helpful - I very much appreciated their service. I found the room / bathroom to be a bit dark in the evening. Overall, an excellent value!
Stayed 1 night in Oct 2019
Response from Tiara , Sales & Marketing Department on 29 Oct 2019
Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! Thank you for your wonderful review, we are thrilled that you enjoyed your stay with us. It is so great to read that you were happy with our central location and the way in which we try to make our guests feel special. We cannot wait to see you again in the future.

10/10 Excellent

Mohamad Nazreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ranti Edwina on 8 Oct 2019
Dear  Mr. Mohamad  , Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta!  We’re really appreciate your time to share your valuable feedback  about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better.  We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and nice hotel
Nice stay. Staffs are good. The wash basin is too small.
Stayed 2 nights in Sep 2019
Response from Ranti E on 9 Sept 2019
Dear Valued Guest , Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

6/10 Okay

CaptainRaymond, San Jose, California (USA)

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Guest room was extremely SMALL for 2-persons, no room to store luggage, the first room air conditioning was not working. The Manager was gracious enough to get us a new room that was slightly larger as well as provide us with fruit basket. Nice gesture! The breakfast menu and items were not to IHG standards, COLD food that was left in open containers were uneatable, staff needs better training on food handling and temperature monitoring. One item was ice cold because staff left the burner off and did not do a good job of maintaining the presentation. Did not know until the final day of our stay that breakfast eggs and omelets were available. NO signs to indicate and the staff did not offer, had to ask after 3-days. Complimentary breakfast experience was very disappointing as compared to other Holiday Inn Express properties that I have stayed in.
Stayed 3 nights in Aug 2019
Response from Ranti E on 4 Sept 2019
Dear Mr. Raymond, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for taking the time to share your valuable feedback regarding your stay and experience.  It's regrettable to hear about the inconvenient caused for a few unpleasant experience during your stay. We're always striving to deliver the best service for our valued guest in our hotel.  Deeply apologize for we have not managed to make your stay thoroughly enjoyable.  Please rest assured that serious actions has been taken by the department concern for their prompt follow up and ensure that the unpleasant experience won't happen again in the future. Once again, thank you for your feedback and it would be our pleasure to have you back stay with us in the future. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel withba very good location
Stayed 1 night in Aug 2019
Response from Ranti on 12 Aug 2019
Dear valued guest , Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

10/10 Excellent

Savenaca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and centrally located. Awesome
Stayed 1 night in Aug 2019
Response from Ranti on 12 Aug 2019
Dear Mr/Mrs. Savaneca , Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

6/10 Okay

SAHAD

Liked: Cleanliness, staff & service
Family bonding day - Singapore Bogor Jakarta
Happy to see family gandering together😊
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Recommend hotel to upgrade / refurbish
This is my third stay in your hotel but the room smell is getting worse. It's full of musty and old smell even on my bed. There was a water heater problem (not just my floor apparently) so my showers were cold and uncomfortable. Lights are poor and dim. The staff service is still good, but it's time for the hotel to upgrade I feel.
Stayed 1 night in Jul 2019
Response from Linda on 15 Jul 2019
Dear Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for taking the time to share your valuable feedback regarding your stay and experience. It's regrettable to hear about the inconvenient caused for the hotel facilities during your stay. We're always striving to deliver the best service for our valued guest in our hotel. Deeply apologize for we have not managed to make your stay thoroughly enjoyable. Please rest assured that serious actions has been taken by the department concern for their prompt follow up and ensure that the unpleasant experience won't happen again in the future. Once again, thank you for your feedback and it would be our pleasure to have you back stay with us in the future. Regards,

8/10 Good

TIAN SENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel with excellent service
Hotel was in a good location near to 2 big malls along Jln Thamrin. One of the mrt stop Dukuh Atas is about 200 meters walk and the BNI City airport train is abt 500 meters walk. Hotel is small but service of staff is excellent. Only their breakfast quality needs to be improved.
Stayed 2 nights in Jul 2019
Response from Linda on 15 Jul 2019
Dear Mr. Tian, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near airport train, MRT and Grand Indonesia. Perfect for me
Stayed 2 nights in Jul 2019
Response from Linda on 15 Jul 2019
Dear Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

8/10 Good

M.L., SINGAPORE

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Hotel Very near office tower & Grand Indonesia mall. Common laundry area so a bit inconvenient for ironing clothes
Stayed 1 night in Jun 2019
Response from Linda on 4 Jul 2019
Dear Mr./Ms. M.L., Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Nothing special, just average for this money Could be better...
Stayed 1 night in May 2019
Response from Linda on 28 May 2019
Dear Valued Guest , Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Was neat & clean. Location was not that great, could have been better
Stayed 4 nights in May 2019
Response from Linda on 28 May 2019
Dear Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 11 nights in Apr 2019
Response from Linda on 21 May 2019
Dear Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Pleasant Experience
Very happy with the room and cleanliness.Sheets and towels were changed daily as I requested.Staff was friendly and helpful.
Stayed 2 nights in Apr 2019

8/10 Good

puneet

Liked: Staff & service, room comfort
Decent for an overnight !!
Stayed 2 nights in Apr 2019

6/10 Okay

Nazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
Room was good ,hotel has a very good location, its a self service hotel ,but is very convenient to stay at.
Stayed 2 nights in Apr 2019
Response from Linda on 26 Apr 2019
Dear Mr. Nazar , Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin.

8/10 Good

Allen

Liked: Staff & service
Staff was great however can improve on the cleanliness of the room and room was missing towels upon check-in. Also inconvenience of sharing Clothes Iron in the laundry area and if able to get iron/table in each individual room would be more preferable.
Stayed 7 nights in Apr 2019
Response from Linda on 20 Apr 2019
Dear Ms. Allen, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin. Regards,

8/10 Good

MILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Linda on 20 Apr 2019
Dear Ms. Mila, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for choosing our hotel as your recent stay while in Jakarta! We’re really appreciate your time to share your valuable feedback about your stay and experience. We glad to know that you're satisfied with the service and facilities provide by our team. We will make sure that we keep on improving to become even better. We are looking forward to welcoming you back to stay with us. #StaySmart with Holiday Inn Express Jakarta Thamrin.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
this is the second time I stayed in this hotel, generally everything is still quite meet satisfaction, however, during the breakfast, the fried rice is too hard to chew so I picked up two slices of bread, and there were mouldy dots on both of the slice, which totally destroyed my digestion. hope the management can pay attention on this.
Stayed 1 night in Apr 2019
Response from Linda on 11 Apr 2019
Dear Valued Guest, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for taking the time to share your valuable feedback regarding your stay and experience. It's regrettable to hear about the inconvenient caused for the breakfast during your stay. We're always striving to deliver the best service for our valued guest in our hotel. Deeply apologize for we have not managed to make your stay thoroughly enjoyable. Please rest assured that serious actions has been taken by the department concern for their prompt follow up and ensure that the unpleasant experience won't happen again in the future. Once again, thank you for your feedback and it would be our pleasure to have you back stay with us in the future. Regards, Linda Sales & Marketing

6/10 Okay

Terry, Brisbane

Liked: Cleanliness, staff & service
Good location close to large Malla. Front counter staff were friendly and helpful too. Room was a bit small but comfortable, although AC had trouble keeping it cool. Key issue for us was the poor quality of breakfast. Adequate local food, but not much variety of food (particularly western food. Fruit was limited and usually poor quality. Hence even though we paid for breakfast we ate out a lot.
Stayed 7 nights in Feb 2019
Response from Linda on 11 Apr 2019
Dear Mr. Terry, Greetings from Holiday Inn Express Jakarta Thamrin and thank you for taking the time to share your valuable feedback regarding your stay and experience. It's regrettable to hear about the inconvenient caused for the room facilities and breakfast during your stay. We're always striving to deliver the best service for our valued guest in our hotel. Deeply apologize for we have not managed to make your stay thoroughly enjoyable. Please rest assured that serious actions has been taken by the department concern for their prompt follow up and ensure that the unpleasant experience won't happen again in the future. Once again, thank you for your feedback and it would be our pleasure to have you back stay with us in the future. Regards, Linda Sales & Marketing

4/10 Poor

Tan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is close to train station and Grand Indonesia... however, the hotels lacks functional amenities... cafe doesn’t have 1/2 of what was put on menu. Even the promotion of Bintan beer was short. The housekeeping doesn’t replace towels and bottle water as they should. The air condition in the lobby is hardly noticeable. The hotel wifi is also slow. Though the is a Budget hotel but basic meeting any need for business travellers whom need to meet with guest or Friends to chat up there. I seriously won’t recommend for business travellers.
Stayed 4 nights in Jan 2019

6/10 Okay

Jakarta, singapore

Liked: Staff & service
Disliked: Cleanliness
The bedroom slippers in the room had obviously been used my someone else. There was the smell of smelly feet whenever I set at the desk. And there was a cockroach in the toilet on the second morning of my stay. The water in the shower pooled, and wouldn't drain fully. The hairdryer and kettle were faulty. Generally, the hotel is old and needs some fixing. The staff were good though, and breakfast was adequate for what it's meant to be (included in all rates).
Stayed 2 nights in Jan 2019

8/10 Good

Chris, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room, helpful staff, good amenities, handy location - overall good value. Our room had a slight handle issue, which made it hard to open the door from the outside. Furthermore, a second room key requires an extra deposit of 100,000 IDR (refundable at the end of the stay). Other than that, no further deposits were required and we would recommend it to anyone seeking a comfortable stay.
Stayed 1 night in Dec 2018

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Parking staff helpful. As was all staff. Nice breakfast. Super Wi-Fi. Good eats local. Very safe and secure hotel. Gym good. Handy washing machine.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dec 2018
Good value hotel. Was exceptionally near to the office building we needed to go to so it was very convenient for us
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Able to communicate well in English. Very helpful. Good conplimentary breakfast. Few minutes walk to the either the bus or airport train station. Less than 10 mins walk to Heand Indonesia and Plaza Indonesia, their premier shopping complex. The rooms are a bit small but is good enough for one or two person. Good for those going for short business trip.
Stayed 2 nights in Dec 2018

6/10 Okay

Harez, Melaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small room and i find it weird as i enter the building, it has that awful smell even in the room. Tue smell like drainage smell. Very comfortable bed n pillow
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, lots of eat and shopping around the hotel, traffic is also quite convenient
Stayed 1 night in Nov 2018