View from room

Reviews of Kinta Riverfront Hotel & Suites

4 out of 5
Kinta Riverfront Hotel & Suites
Jalan Lim Bo Seng, Ipoh, Perak

Reviews

7.2

Good

Rating 10 - Excellent. 107 out of 600 reviews" "
Rating 8 - Good. 255 out of 600 reviews" "
Rating 6 - Okay. 135 out of 600 reviews" "
Rating 4 - Poor. 67 out of 600 reviews" "
Rating 2 - Terrible. 36 out of 600 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Edgardo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While I don't typically complain, my experience at La Kinta Riverfront was extremely disappointing. Despite a nice lobby, the Deluxe King room we paid extra for was far from deluxe. The carpets were stained. Furniture was in poor condition, with ripped leather on the bed frame and a beat-up coffee table. The bathroom lacked the promised rainfall shower head fixture as the handle was broken and had rusty tiles. The safe didn't work, the WiFi was unreliable, and the TV had poor quality. Even the glass cups were dirty. The bedside buttons didn't work, and one fell off the wall. The only positive was the cold AC. We stayed only because we were exhausted from traveling. We planned two nights but left after one, opting for a nicer hotel elsewhere. Save yourself the trouble and money—avoid staying here. Room 14-09, February 19, 2024.
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 8 Mar 2024
Dear Edgardo,Thank you for choosing Kinta Riverfront Hotel & Suites and taking time to share this review with us.We are truly sorry to hear of the shortfall you encountered with the room condition. Please be assure that we have addressed your complaints with the entire team & necessary action have been taken for further improvement.Thank you

6/10 Okay

Yee Ling

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 20 Jan 2024
Dear Yee Ling ,Warmest regards from all of us at Kinta Riverfront Hotel & Suites!We certainly looking forward to welcoming you back to Kinta Riverfront Hotel & Suites. Jumpa Lagi !

8/10 Good

Thiew Kheng, Damansara

Travelled with partner
Liked: Staff & service, amenities
The superior king size bedroom we stayed in is spacious and the air-cond is cold enough. The mattress is hard, find it very uncomfortable to sleep on, the quilt is too thin, the toilet bowl cover is spoilt. There is no hand towel provided. The location is a bit far out fr the town. You need a car or call e-hailing for that matter.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 7 Dec 2023
Dear Thiew Kheng , Thank you for staying with us and leave us your feedback here. Regarding your comments we had conveyed it to our operations team and we will seriously look into it.Thank you for your comment. We look forward to welcome you back!

4/10 Poor

Steve

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast was great as were the staff at breakfast, but that was about the only good thing about the place. The room was old, the window did not close properly, we needed to call three times to get towels delivered. The page for this hotel says the rooms are soundproof and that it has two pools. Neither is accurate. There is one pool, we were kept awake by a noisy party on a lower floor and could hear people in the corridor. For the same price or less, there are better options in Ipoh.
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on 29 Nov 2023
Dear Steven,Thank you for choosing Kinta Riverfront Hotel & Suites and taking time to share this review with us.Your valuable feedback definitely help us to improve our services.We sincerely hope that we would have the opportunity in welcoming you back again.

6/10 Okay

Vince, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 29 Nov 2023
Dear Vince,Thank you for reaching out and providing us with valuable rating.

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel is old need update. Surrounding area is not as beautiful as shown in pictures.
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 29 Nov 2023
Dear Patrick,Thank you for reaching out and providing us with valuable feedback.We sincerely hope that we would have the opportunity in welcoming you back to Kinta Riverfront Hotel & Suites again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station. Friendly staff. Good breakfast with many options. Weight room and swimming pool. Riverside walk
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Dear William,Thank you for taking time to share your staying experience with us.We are truly delighted to receive your positive feedback. The entire team are motivated by your kind compliments.Please be assured that we will keep improving and continue striving for service excellence.

6/10 Okay

Nilmini

Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Dear Nilmini,Thank you for choosing Kinta Riverfront Hotel & SuitesWe hope to have opportunity to serve you better on your next visit. Thank you.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
Dear Jeff ,Thank you for choosing Kinta Riverfront Hotel & SuitesWe hope to have opportunity to serve you better on your next visit. Thank you.

10/10 Excellent

Foong

Stayed 1 night in Aug 2023
Response from Guest Service Manager on 25 Oct 2023
Dear Foong,Thank you for choosing Kinta Riverfront Hotel & SuitesWe hope to have opportunity to serve you better on your next visit. Thank you.

6/10 Okay

Muhammad Nurhisham

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 709, mini bar fridge not available. TV no remote. Toilet light faulty. Toilet WC water noise non stop flowing. Bath tub stopper removed. Called reception, she informed housekeeping to send up mini bar fridge & tv remote. Remote given but tv faulty. Reception seems don't bother to call back to check & they should learn basic hospitality to offer the guest instead of waiting for guest to demand for something.
Stayed 2 nights in Jul 2023
Response from Guest Service Manager on 22 Jul 2023
Dear Muhammad Nurhisham,Thank you for taking time to share your staying experience with us.Please be assure that we have addressed your complaints with the entire team and necessary action have been taken for further improvement.Once again, thank you so much for your valuable feedback which help us to improve our services.

6/10 Okay

Sock hwang

Stayed 1 night in Jun 2023
Response from Guest Service Manager on 4 Jul 2023
Thank you for selecting our hotel for your recent stay.

2/10 Terrible

VIMALESWARAN

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very poor WiFi connection. No WiFi in the apartment. Breakfast buffet was not good. Room service was horrible. Overall its an expensive hotel but the facilities are limited.
Stayed 2 nights in Jun 2023
Response from Reservation on 4 Jul 2023
Thank you for selecting our hotel for your recent stay and we are well noted on the comments. We certainly will take necessary action.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
it is Ok.
Front desk staff are very friendly n helpful. The receiption hall is very spacious n clean. Hotel bathroom inside not provided with hand towel,tooth brush n tooth paste. The breakfast is very impressive with many food choices. Restaurants n cafe in hotel are good.
Stayed 1 night in May 2023
Response from Guest Service Manager on 4 Jul 2023
Thank you for selecting our hotel for your recent stay and we are glad to hear that you had positive stay with us.

8/10 Good

Lee

Liked: Staff & service, room comfort
The room interior need cleaning. Stained all around the carpet.
Stayed 3 nights in May 2023
Response from Guest Service Manager on 4 Jul 2023
Thank you for selecting our hotel for your recent stay and we are well noted on the comments. We certainly will take necessary action.

2/10 Terrible

Naraseeni, Kuala Lumpur

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
To those who are reading the review before taking the decision to reserve this property, I would not recommend it unless the property had major refurbishment after this review posting date. The Staff: I hope they can be more approachable and welcome. This is a four-star hotel, thus I expect someone would greet me upon entry, guide me to the reception counter, and offer assistance with luggage. Room Condition: I can hear a spring noise each time I turn around, and the pillow smells like someone drooling, the door lock mechanism is hard to double lock. The room definitely does not give me a 4-star feeling. The Breakfast: This is by far the best part of my stay. The restaurant ambiance is nice and they have two sections AC and Non AC. Their food variety is unique and something that you won't normally see in other hotels. Their F&B Team is great as well. They are quick in replenishing food / clearing the table and approachable. I would return there for coffee and breakfast. A big no for stay tho.
Stayed 1 night in May 2023
Response from Guest Service Manager on 4 Jul 2023
Thank you for selecting our hotel for your recent stay and we are well noted on the comments. We certainly will take necessary action.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Ong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Ahmad Syahnun

Stayed 1 night in Mar 2023

10/10 Excellent

Kyle

Stayed 1 night in Mar 2023

8/10 Good

Issac

Liked: Cleanliness, staff & service
Staffs are very good helping us , some of the lights in the room not working
Stayed 2 nights in Feb 2023

6/10 Okay

Eiji

Stayed 1 night in Jan 2023

10/10 Excellent

Leain Hong

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is rated as luxury 4 stars hotel. Unfortunately, the hotel is not kept well being condition being old and even so not clean. The toilet, bedsheet and towels provided are of old and dirty quality. Breakfast was negative. Could speak nothing positive of the hotel.
Stayed 2 nights in Jan 2023

10/10 Excellent

Eddy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Ipoh Mali the best place.
Stayed 1 night in Jan 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lacks maintenance.
Great staff let down by maintenance and care. There are lots of defects: the elevators card security system is disconnected, the gym is a dangerous joke (even the half filled weights rack is assembled incorrectly). In our room the clearly damaged safe only worked while forcing it shut while locking, a light switch dangled out of its socket, the shower selected was locked solid. The smart electrical controls in the room looked OK but let down by lack of charging points.
Stayed 6 nights in Dec 2022

2/10 Terrible

Kenny Wai Chong

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent service from staff
Mira, Hotel Manager is extremely helpful and also the concierge Mindser service is really great. However all their effort are in vain because the hotel facilities are run down - broken doors, shower kits not working with black tapes wrapped around, stained carpets, dirty Lobby toilets, etc Would highly recommend the hotel owner and management to renovate the hotel otherwise more of their long time customers will look elsewhere to stay when they are in town.
Stayed 3 nights in Jan 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Room was normal, just the carpet look old and dirty. Don’t know why the fridge keep leaking, before we use and put any drink or water in there.
Stayed 2 nights in Dec 2022

10/10 Excellent

LAU

Travelled with family and small children
Liked: Staff & service
Great Location, easy access to many places surrounding town area. If hotel can upgrade a bit room's facilities, specially the mattress, then will be great!
Stayed 1 night in Dec 2022

10/10 Excellent

Wai Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
Stayed 1 night in Dec 2022

8/10 Good

Wai Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room clean, staffs are friendly.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Overall cleanliness is okay, just that carpet is a bit old. Staff quite helpful.
Stayed 1 night in Nov 2022

10/10 Excellent

Mohamad Fakhruddin bin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I made the right choice staying at this hotel. There was a morning bazaar and it was walking distance from hotel. Located at town, so many options of good cafes and restaurants. I love the surroundings, not too hectic and quiet. It was a peace of mind.
Stayed 1 night in Nov 2022

8/10 Good

Lek Sheng

Stayed 2 nights in Sep 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

6/10 Okay

Sharon

Travelled with family
Disliked: Property conditions & facilities
The room is old but clean. The bathroom and shower were great.
Stayed 1 night in Jul 2022

10/10 Excellent

SEETHA LAKSHMI

Stayed 1 night in Jun 2022

10/10 Excellent

Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gOOD view
Stayed 2 nights in Jun 2022

10/10 Excellent

Zainun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facing the river and it is so soothing and quiet. I had been here a few times and love coming back again and again.
Stayed 1 night in Jun 2022

4/10 Poor

Sukhdev Singh

Stayed 1 night in May 2022

8/10 Good

ANNIS RAJ

Liked: Staff & service, amenities, property conditions & facilities
It was okay
Stayed 1 night in May 2022

4/10 Poor

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel building looks OK, but the support to room facilities was very disappointing. I booked 2 rooms and both the safe box were not working.... 1 is been locked and the other completely dead. When requested for help from Front Office the technician appeared only
Stayed 1 night in May 2022

2/10 Terrible

RAJINDER KAUR

Stayed 2 nights in Mar 2022

2/10 Terrible

RAJINDER KAUR

Stayed 1 night in Mar 2022

8/10 Good

Hong Mun

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

YAM

Stayed 1 night in Jan 2022

10/10 Excellent

Asyraaf

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for vacation in Ipoh, room is comfortable and the staff are warm and friendly..
Stayed 2 nights in Dec 2021

10/10 Excellent

Mariane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Jagatheswari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Likes: Clean, bed was comfy, apartment was spacious, decent buffet breakfast, we stayed at18th floor unit 32- the view was beautiful Dislikes: 1.All the windows are without grill- very very dangerous for kids, 2.Less toiletries provided and there is no toothbrush 3. The apartment unit is in the other block and some of the unit are stayed by the owners. 4. No wifi 5. Only 3 TV channels
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Spacious room, but in term of cleanliness i felt bad coz room very dusty, there is stain at the pillow case, and bedsheet. I have no time to complain since we arrive very late. Carpet like no vacuum at all. 1 bed light cant turn off, the switch not function. Stayed at room 1422.
Stayed 1 night in Oct 2021