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Reviews of Impiana Hotel Ipoh

4 out of 5
Impiana Hotel Ipoh
18, Jalan Sultan Nazrin Shah, Ipoh, Perak

Reviews

6.4
Rating 10 - Excellent. 21 out of 195 reviews" "
Rating 8 - Good. 60 out of 195 reviews" "
Rating 6 - Okay. 59 out of 195 reviews" "
Rating 4 - Poor. 36 out of 195 reviews" "
Rating 2 - Terrible. 19 out of 195 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Hong Hoo

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Melissa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was not properly maintained. First room the staff checked me in had ants running along the toilet sink and what looked like bloodstain on the bedsheet. Staff were friendly and nice and changed a room for me the next day. But no matter which room I changed to, the rooms were still run down and horribly maintained. Sound proofing of the rooms were not good either. Not worth my money staying here.
Stayed 3 nights in Dec 2023

6/10 Okay

Po Kuen

Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

6/10 Okay

Christopher

Stayed 2 nights in Nov 2023

4/10 Poor

KAMALANATHAN

Stayed 2 nights in Oct 2023

8/10 Good

Hashim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Lester David

Stayed 4 nights in Jun 2023

10/10 Excellent

Yusri

Stayed 2 nights in May 2023

6/10 Okay

Fe Khee

Stayed 2 nights in May 2023

10/10 Excellent

jaehyun

Stayed 1 night in May 2023

10/10 Excellent

Binti Ismail Saidatul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably good stay
Stayed 1 night in Apr 2023

6/10 Okay

stephanie veronica

Stayed 2 nights in Apr 2023

4/10 Poor

CHUN WEI

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
With the rate i paid, for this old property, no lift from basement parking to lobby, no breakfast included during Ramadan, poor amenities in room, old and disgusting water closet and rain shower, make uncomfortable feeling. even dare not boil the water from the water tap for tea or coffee.
Stayed 1 night in Apr 2023
Response from Farah on 14 Apr 2023
Dear Mr. Chun Wei,Greetings from Impiana Hotel Ipoh!Thank you for choosing us.We are truly sorry for your recent experience encountered during your stay with us. Well noted on your comments about the amenities, water closet, and rain shower. We will look into this matter and improve accordingly, especially in our housekeeping standards.We did not sell rooms with breakfast during Ramadan because we only served a set breakfast, not a buffet. Since the buffet and set price is different, we give an option for the guest to add on breakfast upon arrival.Once again, my deepest apology on this matter.Hope we can serve you better in the future. Kind regards.Farah NordinReservation Department.

8/10 Good

REINHARD

Stayed 1 night in Jan 2023
Response from Yant on 30 Jan 2023
Thank you for sharing your feedback. Both positive and constructive. I apologise that we did not exceed the standard you have received during previous stays. I was glad that the staff provided great service and the surprise of a bottle of sparkling wine for your anniversary. Your comments have been discussed at length with our pest control contractor to ensure the hotel maintain its standards.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful staff, hotel building is slightly aged but is being renovated and is recovering from recent downturn in business from COVID. Standard of Hotel is acceptable, it's 10 mins walking distance from large shopping centre and various outlets, plus local restaurant and tea houses close by within 5 minutes walk. Staff are genrally very friendly and welcoming, and keen to address any issues when brought to their attention. Hotel is also used for conferences and meetings. Reasonable rates and value.
Stayed 26 nights in Jun 2022
Response from Impiana Ipoh team on 21 Jul 2022
Dear Mr Watts, Thank you for your good review. We are delighted to hear that you value the efforts we have put toward creating an environment where everyone at Impiana Hotel Ipoh can thrive. Everyone is so nice because we have the best guests and we’ve figured out what makes every guest happy. Coffee in the morning, nice dinner in the evening and the friendly welcome home from the our team to come home to. Honestly, we are just there to help with whatever you need. We’re glad to hear that you enjoyed.

2/10 Terrible

Noor Azlan

Stayed 1 night in Apr 2022

8/10 Good

Zulkefli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Very old property, room is very dark, it should be refurbished.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at front office was helpful and attentive.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
The cleanliness of the room especially the toilet need to be improved. I got shoe footsteps in the bathtub which obviously was not clean properly before we check-in. Indeed the room requires to refurbish, and the pool needs proper maintenance too. However, the breakfast is superb. Husband and I really love the food served.
Stayed 1 night in Feb 2020
Response from Yant on 18 Feb 2020
Dear Soo Lin,, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

4/10 Poor

Chin Wei

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Please clean up and fix your furniture. Needs a big overhaul of the property
Stayed 1 night in Jan 2020
Response from reservation on 13 Jan 2020
Dear Guest, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review on your recent stay with us. Your comments on the room facilities and overall stay are noted and we apologise for the inconvenience caused. Rest assured. We are also pleased to inform that upgrading works on all guestrooms will be carried out in the coming months We hope that you will consider staying with us again in the future when the refurbishment works are completed Regards, Reservation Team

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel not worth price paid
Overall I think this hotel does not deserve a 4-star rating, maybe 3, or even 2 Firstly, the first room I checked in smelled of stale air and wet carpets, I requested to change rooms and was allowed another room on another floor. This room although did not smell bad, but smelled really old instead. The toilets were dirty, with mold everywhere, especially the bath curtain, really disgusting. Furniture in the room also already broken and not fixed. Overall, not worth the price charged, although the breakfast was good.
Stayed 1 night in Jan 2020
Response from reservation on 13 Jan 2020
Dear Guest, Greetings! Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement. We are sorry to hear that your stay was less than satisfactory and we apologise for the shortcomings highlighted. Rest assured, we will continue to improve accordingly. It was a pleasure serving you and we look forward to welcoming you again. Regards, Magen

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Stayed 2 nights in Nov 2019
Response from Yant on 18 Dec 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

4/10 Poor

Saiful, Kuala Lumpur

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in poor condition. Most of the items in the rooms are out dated and in beat up condition.
Stayed 1 night in Nov 2019
Response from yant on 4 Dec 2019
Dear Saiful, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down needing considerable investment to bring it up to its apparent 4 star standard. Typical of a state owned hotel probably. Apart from the front desk a general lack of customer focus. Breakfasts just about ok for local clientele but not really appealing to international guests.
Stayed 2 nights in Nov 2019
Response from Yant on 3 Dec 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

8/10 Good

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Ithas not upgraded the room. Looked old and jaded. Only new item - a flat TV set.
Stayed 1 night in Nov 2019
Response from Yant on 25 Nov 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019
Response from Yant on 14 Nov 2019
Dear... Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
improve quality customers serviced
Stayed 1 night in Sep 2019
Response from Yant on 11 Nov 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

6/10 Okay

Anne

Liked: Cleanliness, staff & service
The rooms along the road are quite noisy. If you get a room in the back you are fine. The surrounding of the hotel is not very nice, but you are not too far from the center of the town.
Stayed 2 nights in Oct 2019
Response from Yant on 29 Oct 2019
Dear Anne, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Parking limited, only 2 tv channel working compare to the tv listing provided. Still using actual key to access the room.
Stayed 1 night in Sep 2019
Response from Yant Arifin on 16 Oct 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Sep 2019
Response from Yant on 16 Oct 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Yant on 16 Oct 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

6/10 Okay

Anita

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2019
Response from Yant on 16 Oct 2019
Dear Anita, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Enjoyable stay
Stayed 1 night in Aug 2019
Response from Yant on 16 Oct 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel swimming pool water dirty (water not clear).
Stayed 1 night in Aug 2019
Response from Yant on 27 Aug 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

10/10 Excellent

Ag, Bahau

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servis yang cepat, makanan best..bilik selesa
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Human touch
Stayed 3 nights in Aug 2019

2/10 Terrible

Lily, Melaka

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
“Surprised” by the old unmaintained building i.e. outdated room key lock (hotel should replace with key card), crack bathroom shelf. Definitely will not come again and will not recommend to others to stay at Impiana Hotel Ipoh. Totally opposite with Impiana KLCC. Impiana Hotel Ipoh has tarnished the brand of “Impiana”.
Stayed 1 night in Aug 2019
Response from Yant on 9 Aug 2019
Dear Lily, Greetings from Impiana Hotel, Ipoh! Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

8/10 Good

Zulkafli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from yant on 5 Aug 2019
Dear Zulkifli, Greetings from Impiana Hotel, Ipoh! Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from Yant on 31 Jul 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Yant on 31 Jul 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The bed is not clean, it gets itchy but the service is good
Stayed 3 nights in Jun 2019
Response from Yant on 8 Jul 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

2/10 Terrible

Bay, Shah alam

Travelled with family and small children
Disliked: Property conditions & facilities
Not satisfied at all. Noisy air-cond motor at room 928. Exposed wall wiring. Will not come again.
Stayed 1 night in Jun 2019
Response from Yant on 22 Jul 2019
Dear Bay, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Yant on 28 Jun 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty. Rooms non updated. Bed sheets and floor dirty. We needed to change hotel 10 minutes after check-in
Stayed 2 nights in Jun 2019
Response from Yant on 8 Jul 2019
Dear, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
dirty bath towels.No face towels on 1st day, . The TV poor reception. The TV Screen covered with stains; not cleaned as was the T V control.2nd clean bath towels were provided.Coffee house good service
Stayed 2 nights in Jun 2019
Response from Yant on 18 Jun 2019
Dear , Greetings from Impiana Hotel, Ipoh! Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. please do provide us the room number or your contact number for us to investigate this matter. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

6/10 Okay

KLtraveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing. The property has lost its glory and require refurbish if it want to continue to complete with other hotels in Ipoh
Stayed 1 night in Jun 2019
Response from Yant on 11 Jun 2019
Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

6/10 Okay

FAZIDA

Liked: Staff & service
The hotel lobby was nice and cosy but the room, toilet and carpet are too old, needs to refurbish.
Stayed 2 nights in Jun 2019
Response from Yant on 11 Jun 2019
Dear Fazida, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

8/10 Good

Md

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Need to improve your bedroom at room 833
Stayed 2 nights in May 2019
Response from Yant on 11 Jun 2019
Dear Md, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.