Building design

Reviews of DWJ Hotel

2.5 out of 5
DWJ Hotel
No C-G-1,C-1-1,C-2-1, Jalan Dato', Seri Ahmad Said, Greentown Suria, Ipoh, Perak

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 84 reviews" "
Rating 8 - Good. 28 out of 84 reviews" "
Rating 6 - Okay. 25 out of 84 reviews" "
Rating 4 - Poor. 14 out of 84 reviews" "
Rating 2 - Terrible. 2 out of 84 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Diana Fahmi on 11 Sept 2019
Dear Guest, Thank you for your rating. We hope to see you again in the future. Thank you.

10/10 Excellent

dalilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Diana Fahmi on 5 Aug 2019
Dear Guest, Thank you for your rating. We're glad that you enjoyed staying here. Hope to see you again.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Dissapointed!
We paid online for queen + single bed room but when we arrived they told us that our room is not available due to dysfunctional air-cond. So they just give us a room with queen size bed + extra bed. The room are small and cramp with the extra bed plus 2 kids. The shower also running very slow. Cleanliness is a so-so. If I knew our room are not available & haven’t paid yet i would probably move to another hotel. A bit pricy for a small & cramp room because we’re expecting a bigger room at the first place. Definitely will not be a return guest.
Stayed 1 night in Jul 2019
Response from Diana Fahmi on 5 Aug 2019
Dear Guest, Thank you for taking the time to write us a feedback. We deeply apologized for the air-conditioner problem. We were fully-booked on 27/7/2019 and the air-cond suddenly starts leaking and we decided to upgrade your room. For your info, we upgraded you to Deluxe Room which is more expensive and bigger than the room you were supposed to stay. Although it has one queen size bed, we provided you with extra-mattress for free. We did the best we could to overcome the problem and once again we sincerely apologized for your disappointment. We hope you'll give us another chance to serve you better in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Diana Fahmi on 22 Jun 2019
Dear Guest, Thank you for your kind rating. We appreciate it. We hope you enjoy your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Basic necessity is provided...comfortable stay
Stayed 1 night in May 2019
Response from Diana Fahmi on 30 May 2019
Dear Guest, Thank you for your kind review. We hope we get the chance to welcoming you back again.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
not really satisfactory with the cleaning service when we ask to clean room, as the rubbish not empty and drinks not top up.. the blanket just simply tidy.
Stayed 2 nights in Apr 2019
Response from Diana Fahmi on 3 May 2019
Dear Guest, We’re sorry that we failed to make your visit as enjoyable as it could have been. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. We'll review our cleaning procedures and to make sure this doesn’t happen again. Once again, we are truly sorry.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, near to town, silent place.
Stayed 2 nights in Mar 2019
Response from Diana Fahmi on 1 Apr 2019
Dear Guest, Thank you for your kind comment and rating. We appreciate it and hope to see you again.

8/10 Good

Fong

Travelled with partner
Liked: Cleanliness, staff & service
It is worth with the price and the location is very convenient.
Stayed 2 nights in Feb 2019
Response from Diana Fahmi on 12 Feb 2019
Dear Guest, Thank you for your kind response. We appreciate it. Hope to see you again!

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Diana Fahmi on 2 Apr 2019
Dear Guest, Thank you for your kind rating. We appreciate it. Hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location area
Stayed 1 night in Dec 2018
Response from Diana Fahmi on 18 Dec 2018
Dear Guest, Thank you for taking the time to provide us feedback. We hope we get the chance to welcoming you back again to DWJ Hotel.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from Diana Fahmi on 17 Dec 2018
Dear Guest, Thank you for taking the time to give us feedback. We hope we get to see you again in the future.

6/10 Okay

Trishendren

Disliked: Property conditions & facilities
LOOK ELSEWHERE
The shower hose was leaking and the pressure was super low. We had to request to change the room as we were unable to take our bath.
Stayed 1 night in Oct 2018
Response from Diana Fahmi on 1 Nov 2018
Dear Guest, We apologized for the problems occurred during your stay. We'll fix the issues stated and please rest assured that we take every comment seriously and we guaranteed that such problems won't happen on your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Diana Fahmi on 18 Sept 2018
Dear Guest, Thank you for your rating. We're glad to know that you enjoyed staying here.

10/10 Excellent

Nurul, Gua Musang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I need a comfortable single room and I get that plus friendly staffs, free parking, clean rooms at a bargain.
Stayed 1 night in Sep 2018
Response from Diana Fahmi on 13 Sept 2018
Dear Guest, We're glad to hear that you enjoyed staying at DWJ Hotel. We hope we get to see you again in the future. Thank you for choosing us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Zainur on 4 Sept 2018
Dear Guest, Thank you for your rating. We appreciate it.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2018
Response from Diana Fahmi on 17 Jul 2018
Dear Guest, Thank you for your rating. We hope to see you again in the future.

4/10 Poor

Ck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room small and dirty. Pls call to confirm yours room booking status and booking record before you going.
Stayed 1 night in Jun 2018
Response from Diana Fahmi on 21 Jun 2018
Dear Guest, Please receive our apologies for falling short of your expectations and the technical issues faced by our Front Office. We do however hope that, as we continue to work towards enhancing our services, you may decide to give us another opportunity to serve you better in the future. Please be certain that this situation does not meet the usual standards from our hotel and necessary re-training measures are being instituted to prevent re occurrences like this in the future.

8/10 Good

NAJIHAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Diana Fahmi on 16 Apr 2018
Dear Guest, Thank you for your rating. Hope to meet you again in the future.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
budget hotel
its a budget hotel near the city centre. no lift. suitable for bakpack.
Stayed 1 night in Apr 2018
Response from Diana Fahmi on 18 Apr 2018
Dear Guest, Thank you for writing us a feedback. We do not have lift/ elevator, please accept our sincere apology if you did not know this in advance. However, we do hope you will consider to stay with us again in the future.

8/10 Good

Wan

Liked: Staff & service, property conditions & facilities, room comfort
Response from Diana Fahmi on 11 Apr 2018
Dear Guest, Thank you for your rating. We hope to see you again in the future.

4/10 Poor

Just Nice, KL

Disliked: Staff & service, property conditions & facilities
Inconvenience sockets
Sockets too lower for kettle. And We did not receive our request for another set of cup. Hope the management to improve the facilities. Thank you.
Stayed 1 night in Mar 2018
Response from Diana Fahmi on 21 Mar 2018
Dear Guest, Thank you for your feedback. The sockets are located under the table for safety purposes, it's not safe to use the kettle on the table because it's near to the television. We apologized if you did not receive another set of cup. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our service and facilities, you may decide to give us another opportunity to serve you better in the future.

4/10 Poor

haiqal, shah alam

Disliked: Cleanliness
I enjoy my stay at the hotel. But,there are a few things and aspect that the hotel need to improve especially the cleanliness of the room.overall the hotel is not disappointing at all.
Stayed 1 night in Mar 2018
Response from Diana Fahmi on 13 Mar 2018
Dear Guest, Thank you for taking the time to write us a feedback. We apologize if the cleanliness of the room did not meet your expectation. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our cleanliness and service, you may decide to give us another opportunity to serve you better in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice. A small but comfortable place to stay. The staff were friendly and helpful. It's clean. And the hotel is near to the town
Stayed 1 night in Feb 2018
Response from Diana Fahmi on 27 Feb 2018
Dear Guest, Thank you for your kind feedback. We appreciate it.

10/10 Excellent

Adilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Diana Fahmi on 27 Feb 2018
Dear Guest, Thank you for your rating. We appreciate it. We hope we get the chance to welcoming you back again.

8/10 Good

Kherman, Sungai buloh

Liked: Staff & service
City hotel
Not bad, close with ipoh city. Easy to go around. Little bit small room but cozy
Stayed 1 night in Feb 2018
Response from Diana Fahmi on 19 Feb 2018
Dear Guest, Thank you for your feedback. We appreciate it. We are happy to know that you enjoyed staying at DWJ Hotel. We hope we get the chance to welcoming you back again.

8/10 Good

Salmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Diana Fahmi on 7 Feb 2018
Dear Guest, Thank you for choosing us. We hope you enjoyed staying at DWJ Hotel. Please come again.

6/10 Okay

Hilton, Kl

Disliked: Property conditions & facilities
Minimal fuss. Pretty clean. Bathroom could use a bit of maintenance. Room a bit too cramped for the price.
Stayed 1 night in Jan 2018
Response from Diana Fahmi on 30 Jan 2018
Dear Guest, Thank you for your feedback. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our service and facilities, you may decide to give us another opportunity to serve you better in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Good hotel to stay small room but service is a top notch
Stayed 1 night in Jan 2018
Response from Diana Fahmi on 24 Jan 2018
Dear Guest, Thank you for your kind feedback. We're glad to know that you enjoyed staying here. We hope we get the chance to serve you again in the future.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not satisfive and not worth for money
Not worth for money..price of the hotel is high but service n facilitirs n room was like budjet hotel
Stayed 1 night in Jan 2018
Response from Diana Fahmi on 20 Jan 2018
Dear Guest, Please explain to us why the service was not up to your expectation so that we can improve in the future. Your feedback important for us.

6/10 Okay

Joise

Disliked: Cleanliness
Response from Diana Fahmi on 5 Jan 2018
Dear Guest, Thank you for your feedback. We hope as we continue to work towards enhancing our service, you may decide to give us another opportunity to serve you better in the future.

4/10 Poor

yoke ming

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Diana Fahmi on 5 Jan 2018
Dear Guest, Thank you for your rating. Please receive our apologies for falling short of your expectations. We sincerely hope we have the opportunity of being your hosts one more time in the future.

6/10 Okay

Verified traveller

nice hotel
happy because get stay at budget hotel with cheaper cost and the hotel very nice.
Stayed 1 night in Dec 2017
Response from Diana Fahmi on 5 Jan 2018
Dear Guest, Thank you for kind feedback. We're delighted to learned that you had a pleasant stay with us. We hope we get the chance to meet you again. Thank you for choosing us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel. Location is strategic.
Location this hotel is very strategic. Near by hospital Ipoh, Hospital Al Zahrah and you can find anything easily around Greentown Ipoh. High recommended.
Stayed 1 night in Dec 2017
Response from Diana Fahmi on 29 Dec 2017
Dear Guest, We're glad to know that you like our location. We hope we get to see you again. Thank you for choosing us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room quite small and no room service during my second day stay but staffs are helpfull
Stayed 2 nights in Dec 2017
Response from Diana Fahmi on 1 Jan 2018
Dear Guest, Please be certain that this situation does not meet the usual standards from our hotel and we will take the proper measures to prevent reoccurrences like this in the future. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our service, you may decide to give us another opportunity to serve you better in the future.

8/10 Good

Kah Kit , Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condition of the hotel
Everything was alright except for the fact that the toilet's door wasn't working properly and a strange smell that was being emitted by one of the cupboard.
Stayed 3 nights in Dec 2017
Response from Diana Fahmi on 25 Dec 2017
Dear Guest, Thank you for sharing your feedback. We will take the proper measures to prevent reoccurrences like this in the future. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our service, you may decide to give us another opportunity to serve you better in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good place for budget stay. Nice location free parking
Stayed 1 night in Dec 2017
Response from Diana Fahmi on 8 Dec 2017
Dear Guest, Thank you for your review. We're happy to know that you enjoyed staying here. We hope we get the chance to meet you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, Thank you for your review. We're happy to know that you enjoyed staying here. We hope we get the chance to meet you again.

6/10 Okay

CHOI

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017
Dear Guest, Thank you for your feedback. We'll try our best to imrove our service in the future and we hope we get to see you again.

2/10 Terrible

Annie, Malaysia Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badly hotel never stayed like this before.
Totally bad , not clean and change sheets. There is also taste. 4 rooms also lead to 4 children are skin sensitive.
Stayed 2 nights in Nov 2017
Response from Diana Fahmi on 4 Dec 2017
Dear Guest, We change our sheets everyday and if you feel it's not clean enough, you may request for a new sheet. We apologised for any inconveniences that we may have caused you.

8/10 Good

soon, malacca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good. Except that it happened that the room i got have a faulty washroom door. The lock was broken, it cant be lock. Since i been to hotel with originally nonlocking bathroom doors, so it was not a big problem to me. Besides, The pressure of the water heater was too low that the water coming out from it was too slow.
Stayed 1 night in Nov 2017
Response from Diana Fahmi on 4 Dec 2017
Dear Guest, We'll definitely fix the faulty washroom door and low water pressure. We'll improve our service from time to time. Thank you for your feedback, we appreciate it. We hope we get the chance to welcoming you back again.

4/10 Poor

Wong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad feeling
Dirty room and bathroom
Stayed 1 night in Nov 2017
Dear Guest, We apologised if the clealiness of the room is not up to your expectation. We'll definitely improve our cleanliness. We hope we get the chance to see you again.

10/10 Excellent

hana, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, comfort
it was a nice room. a warm welcoming to guesses and it was at suitable rate price
Stayed 1 night in Nov 2017
Response from Diana Fahmi on 23 Nov 2017
Dear Guest, We're glad to know that you enjoyed staying at DWJ Hotel. We hope we get the chance to welcoming you back again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Dear Guest, Thank you for the rating. We're unhappy to know that you had an unplesant stay. We'll improve our service and we hope we get the chance to welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, Thank you for your review. We're happy to know that you enjoyed staying at DWJ Hotel. We hope we get the chance to welcoming you back again.

10/10 Excellent

Mohd Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, We appreciate your feedback. Good to know that you enjoyed staying at DWJ Hotel. We hope we get to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Dear Guest, Thank you for leaving us a feedback.

6/10 Okay

NASHARUDDIN

Liked: Staff & service
Disliked: Room comfort
The location is great.
The room is quite ok, no window.
Stayed 1 night in Sep 2017
Dear Guest, Thank you for your feedback. Indeed some rooms do not have windows. We apologise if you did not know this in advance. We're happy to know that you like our location. Hope to see you again.

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Aug 2017

6/10 Okay

TAN

Disliked: Cleanliness, room comfort
Readonable price with that kind of "service"
The room is very small and the bed as well as the toilet no clean.
Stayed 1 night in Aug 2017

8/10 Good

Jayden

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2017