Seasonal outdoor pool

Reviews of Ramada by Wyndham Houston Intercontinental Airport East

3.5 out of 5
Ramada by Wyndham Houston Intercontinental Airport East
6115 Will Clayton Parkway, Humble, TX

Reviews

7.2

Good

Rating 10 - Excellent. 736 out of 2087 reviews" "
Rating 8 - Good. 523 out of 2087 reviews" "
Rating 6 - Okay. 330 out of 2087 reviews" "
Rating 4 - Poor. 235 out of 2087 reviews" "
Rating 2 - Terrible. 263 out of 2087 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Vikas

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No power Thursday night
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Vikas,We apologize for any inconvenience you may have experienced during your stay. We recommend reaching out to the hotel management directly with any concerns regarding your recent visit. Thank you for bringing this to our attention, and we hope to welcome you back in the future.

8/10 Good

Melissa

I heard the highway all night
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Melissa, We regret to hear about your experience with the highway noise. Your feedback is valuable for our improvement efforts moving forward. Please feel free to share any additional details with our management team for further assistance.

2/10 Terrible

Jared

Travelled with group
Disliked: Staff & service
Staff help was awful and they acted bothered with simple questions. Shuttle never showed or called. Elevator was out of service. The attitude of staff was rude and inconsiderate !!!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jared, We appreciate you taking the time to share your feedback with us. We regret to hear about the difficulties you encountered during your stay and apologize for any inconvenience. Your concerns have been noted, and we will address them internally to prevent future occurrences. Thank you for bringing this to our attention.

8/10 Good

Rhea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Comfortable bed. Breakfast was reasonably priced.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Rhea,We are delighted to hear that you enjoyed our comfortable rooms and reasonably priced breakfast during your stay. Our team appreciates your feedback and looks forward to welcoming you back in the future for another pleasant experience.

6/10 Okay

Susan

Travelled with group
Liked: Staff & service
There was a fair amount of dust on the floor and alot of noise.
Stayed 1 night in Mar 2024

2/10 Terrible

Spencer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were ready to be picked up from the airport, we called the hotel to arrange a shuttle, and were told it would arrive within 30 minutes. When we called after 40 minutes, we were told it was running behind, but would be there shortly. After waiting an hour (at 3 am), we gave up and called a ride-share. Upon arrival, staff seemed unfazed.
Stayed 1 night in Mar 2024

6/10 Okay

Fernando.fonseca09@yahoo.com

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Fernando.fonseca09@yahoo.com,We're glad to hear you stayed with us! We hope you had a pleasant experience and would love to welcome you back soon!

8/10 Good

Sitara, Springdale Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a very good sojourn. A domestic flight was scheduled for noon the next day. They facilitated an early check-in and furnished me with a wonderful room with a walk-in wardrobe. I appreciated the little touches like a make-up remover towelette in the bathroom. The evening reception staff seemed to be more personable than the daytime staff (a solitary woman). I enjoyed my dinner there too.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Sitara,We are delighted to hear that you enjoyed your stay with us, especially the early check-in and lovely room amenities. Your feedback about the evening reception staff is duly noted, and we will share your praises with our dinner team. Thank you for choosing our hotel for your trip and we hope to welcome you back soon.

10/10 Excellent

zoilo

Liked: Cleanliness, staff & service, property conditions & facilities
the service was great ! very convenient. And i love - Expedia this company is very responsible always a great comunication throughout all the E-mails communications. Att. enriqueeodriguez67@gmail.com zoilo e Rodriguez
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello zoilo,We are thrilled to hear that you enjoyed the great service during your stay and found our location convenient. We appreciate your kind words about Expedia's communication as well. For any future stays or feedback, please feel free to reach out to us directly.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful had 14-hour layover in Texas this was convenient shuttle picked me up and dropped me off at the airport.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Tracy,We're pleased to hear our shuttle service made your layover more manageable. Our team is dedicated to providing convenient solutions for our guests' travel needs. Thank you for choosing our hotel for your stay near the airport.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Benjamin,We appreciate your positive feedback! If you have any further comments or suggestions, please feel free to reach out to us directly. Your input helps us continue to improve our services.

6/10 Okay

Crystal

The check in staff were borderline rude. The fella in the restaurant was amazing!!! The food was great. The room was $100 so you got what you paid for but the property is neat a parking lot and someone on a loud speaker goes off all hours of the night. Get rooms closer to the front desk. It might be better noise wise
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Crystal, We appreciate your feedback and are glad you enjoyed the restaurant and food. Our team aims to provide excellent service and apologize for any inconvenience during check-in. Your suggestion on room location is noted, and we recommend rooms closer to the front desk for a quieter experience. Thank you for choosing our hotel; we hope to welcome you back in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
The staff are helpful and respectful
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Jeffrey,We are pleased to hear that our staff provided you with assistance and respect during your stay. Your feedback is valuable to us. Thank you for choosing to stay with us.

10/10 Excellent

Timothy

Travelled with family and small children
HVAC u it filthy. Bed mattress worn out
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Timothy,We appreciate your feedback and will pass your comments on to our housekeeping and maintenance teams for review. We strive to ensure all our guests have a comfortable stay and we apologize for any inconvenience caused during your visit. If you have any further concerns, please don't hesitate to reach out to our management team for assistance.

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the night after an evening flight. Basic accommodations with friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Tamara,We're glad to hear you found our staff friendly during your stay with us. We appreciate your feedback and hope you had a comfortable night's rest. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

Jemaine

Business traveller
Disliked: Cleanliness, property conditions & facilities
I found bed bugs an when i complained about it cops was called on an i got kicked out by front desk guy i have pictures an video of the bed bugs if you would like to see i dont wanna blast you guys on social media an i havent recieved my deposit yet but my stay there was horrible i would like a refund if possible
Stayed 3 nights in Mar 2024
Response from Management on 12 Mar 2024
Jemaine, Thank you for you reply. Unfortunately, you were kicked out because you threatened several employees, and began to harrase other guests during your entire 3 days staying here. It was not untill you were kicked out that you reported issues with bugs. No, we did not find bed bugs were your room, only thing found was the head lice that you brought with you. This room had not been rented for several days, and that is how we know that you brought them. We did refund the last night of your reservation to Expedia as a courtesy.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and restaurants food good and fair pricing. Nice bar and club all in one nice and quiet to
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Richard,We are pleased that you found our hotel's location convenient and enjoyed the dining options. We are happy to hear you had a pleasant experience at our bar and club. Thank you for your feedback on the peaceful environment. We appreciate your input and hope to welcome you back in the future.

6/10 Okay

Leonard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Leonard, We regret to hear that your experience did not meet expectations during your stay. Please feel free to reach out to us directly to share any specific feedback you may have, as we always strive to improve and provide excellent service to our guests.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place to stay. Everyone was helpful and nice
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Tasha,We appreciate your kind words about our clean and friendly hotel. Our team is dedicated to providing exceptional service to all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy area around the property. Front desk staff unprofessional and rude
Stayed 1 night in Feb 2024
Response from Manager on 9 Mar 2024
Hello Hector,We apologize for any inconvenience you experienced. Guest satisfaction is our priority, and we appreciate your feedback. Please contact our management team directly to address your concerns in detail. Your comfort and satisfaction are important to us, and we strive to continuously improve our services.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Lisa,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

4/10 Poor

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a spider on the coffee maker and another bug in the bathroom light. The furniture was in poor repair. There was black mold on the shower ceiling. There was hair on the bathroom floor behind the door. The furniture in the hall was old and water stained. Generally just old and in disrepair.
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Charles, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Bryant

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was extremely friendly. The whole place was clean and well taken care of. There was options for meals and other Amenities.
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Bryant, We are delighted to hear about your positive experience with our friendly staff and well-maintained facilities during your stay. It's great to know you appreciated our dining options and amenities. Should you have any further feedback or require assistance, please feel free to reach out to our management team directly.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Jessica, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

SCOTTY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello SCOTTY, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any feedback so we can improve.

8/10 Good

Tino

Travelled with group
Friendly bar upstairs!
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Tino,We are delighted to hear that you enjoyed the bar upstairs during your stay with us. We strive to provide a welcoming and enjoyable experience for all our guests. Should you decide to stay with us again in the future, we hope you will explore more of what our hotel has to offer.

10/10 Excellent

Aleksander

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Aleksander,We're delighted to hear you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out so we can continue to improve our services. Hope to welcome you back soon!

10/10 Excellent

Patricia, Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in. No shuttle available in the morning, have to use lyft
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Patricia,We’re glad to hear you enjoyed our friendly check-in service. While we don’t offer a shuttle in the morning, we recommend Lyft for convenient transportation options. We appreciate your feedback and hope you had a pleasant stay with us.

2/10 Terrible

Brittany Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Brittany Danielle, We're sorry to hear your stay didn't meet expectations. Please feel free to reach out to us with any feedback so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Diana, Wichita falls

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Diana,We appreciate your positive feedback. It's great to hear that you found our staff to be friendly during your stay. Our team strives to provide excellent service to all our guests. If you have any more feedback to share, please feel free to reach out to us directly. Thank you for choosing our hotel.

8/10 Good

Dennis

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Dennis, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Gary, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Terilee, NEWARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend.
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Terilee,Thank you for recommending our hotel. We're glad you had a positive experience during your stay and appreciate your feedback. If you have any more comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but spotless. Great restaurant with delicious food and very friendly staff. Check in was earlier than expected and everything was explained.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Michele,We appreciate your positive feedback on our cleanliness, restaurant, and staff friendliness. We strive to exceed guest expectations, and we're delighted you had an enjoyable stay. Should you have any future inquiries or require assistance, please feel free to reach out to our management team.

10/10 Excellent

chris

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello chris,We are delighted to hear that you had a wonderful stay with us. We appreciate your positive rating and hope to welcome you back soon for another fantastic experience!

4/10 Poor

Terri

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Terri, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and aim to address any issues promptly.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities
good hotel for what a paid. very simple but is the room was clean.
Stayed 2 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello Rafael,Thank you for choosing our hotel during your stay. We appreciate your feedback and are glad to hear that your room was clean. Our team strives to provide a comfortable experience for all guests. We hope to welcome you back in the future.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
price and close to airport
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Randy,Thank you for staying with us and sharing your feedback. We understand the importance of affordable rates and proximity to the airport. We strive to offer competitive pricing and a convenient location for our guests. We appreciate your business and hope to welcome you back for future stays.

8/10 Good

Lars

Liked: Staff & service
Disliked: Property conditions & facilities
Pleasant staff, simple but good food restaurant, modest pricing. The facility itself quite worn down.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Lars, Thank you for sharing your feedback on our staff, restaurant, and pricing. We appreciate your kind words. We understand your concerns about the facility and apologize for any inconvenience caused. We value your input and will take it into account for future improvements. Please don't hesitate to contact our management if you have any further questions or suggestions.

10/10 Excellent

Richard E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and long term parking. Also shuttle service to airport.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Richard E,We are pleased to hear that you found our hotel's location convenient for your travel needs. We strive to provide a comfortable and efficient experience for all our guests. If you have any further feedback or questions, please don't hesitate to reach out to us.

10/10 Excellent

Julia

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Julia,Thanks for making our hotel of your choice. To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

6/10 Okay

Francisco, Halfmoon

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel are very close to the airport. Good for a overnight stay. Unfortunately the toilet bowl of my room was defective. Look like was not taking care from previous guests.
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Francisco, Thank you for choosing our hotel for your overnight stay near the airport. We apologize for the inconvenience you experienced with the toilet bowl in your room. We appreciate your feedback and will address this matter with our housekeeping team to ensure better maintenance going forward.

4/10 Poor

GALE

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello GALE, We appreciate you choosing our hotel for your stay. If there is anything specific that we could have done to make your experience more enjoyable, please feel free to reach out to us directly. We value your feedback.

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Robert, We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share about your experience, please feel free to reach out to us directly. Your feedback is important to us and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Adriana Isveth

Travelled with family
Liked: Amenities
Clean and good service vey close by the airport 👌
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Adriana Isveth,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel clean and enjoyed our good service. Our convenient location near the airport indeed makes it convenient for travelers. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

James, Albuquerque

Liked: Staff & service
Noisy at night, due to the parking garage next door.
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello James, Thank you for sharing your feedback regarding the noise you experienced during your stay. We understand that noise disturbances can be frustrating, and we apologize for any inconvenience caused. We appreciate your understanding, and we will share your input with our team for future improvements.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Very good restaurant staff
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Brian,Thank you for your feedback regarding our restaurant staff. We appreciate your kind words and are delighted that you had a positive experience. Our team strives to provide exceptional service, and we are glad that they made a good impression on you. We hope to welcome you back in the future for another great dining experience.

6/10 Okay

Lisa, Thunder Bay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were okay although when I booked it said two queen beds however they were not queens only doubles. The front desk staff was very scarce and hard to find
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Lisa,Thank you for sharing your experience with us. We apologize for any confusion regarding the bed sizes. We'll make sure to address this discrepancy with our booking system to avoid any future misunderstandings. Regarding the front desk staff, we appreciate your critique and will work on improving our availability and visibility. We hope to have the opportunity to welcome you back and provide a more seamless experience.

4/10 Poor

Raul, Brooklyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In an anonymous area near the airport. Close to the airport, but nothing else.
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Raul, Thank you for sharing your feedback with us. We understand that our location may not have met your expectations in terms of nearby attractions. However, we appreciate your choice to stay with us and hope you found value in the convenience of our proximity to the airport.