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All staffs are warm and welcoming, well verse in english and mandarin. Excellent location. Surroundings are not very touristy though it can get busy as it is near to both office and shopping.
The hotel was very conveniently located and ideal for our needs. What want good was the misleading advice from Expedia that suggested that reception was shut during night hours - it isn't, it is very much open and operating. This error caused some anxst when we discovered it flight was delayed.
The hotel was excellent in itself but the location was so far from the main Tokyo attractions that made it difficult and expensive to go in and out each day. Thankfully there were many good restaurants within walking distance and the plaza area itself was quite beautiful.
Location, location, location Clean, easy access, great service, and beautiful pool and spa
Shuttle bus is available every 30 minutes going to airport.
Very good. Got Easter programme for kids. Friendly staff.
The customer service was exceptional and could not be faulted. Everyone went over the top to help with anything and everything. Very impressive. Condition of the pool was tired and didn’t match the standards of rest of hotel. Room lovely.
The Fitness Center and Pool are a PLUS and the location as well. The Staff is very professional. I really enjoyed my stay. I wouldn't hesitate to recommend this hotel.
Great location overlooking the bay and the service in the hotel is excellent!