Lobby

Reviews of Novotel Hong Kong Nathan Road Kowloon

3.5 out of 5
Novotel Hong Kong Nathan Road Kowloon
348 Nathan Road Kowloon, 348, Kowloon, HKG

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 1000 reviews" "
Rating 8 - Good. 469 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CHI YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
smoky smelling saturated in room with poor conditioning, sometime sultry it surprised friend and I when we just checked in, a male staff try to enter room without knocking the door asking for room cleaning with no prior request for that don't know why the lighting in front door keep on flashing yet, cleanliness is good
Stayed 1 night in Aug 2021

8/10 Good

Wah On

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, except the AC temp are so cold even I set it to max high。
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was alright just a bit too dim, even with all the lights switched on. check-in was smooth. the view was very poor just to keep the blinds closed. good that it has a bath tub, love it!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 19 Jul 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

singh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 19 Jul 2021
Dear singh, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Cheung Kwong Godwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying
The efficiency of the Front Desk staff was terrific, and the bedding was very comfortable.
Stayed 1 night in Jul 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 19 Jul 2021
Dear Cheung Kwong Godwi, Thank you for taking the time to tell us about your comments regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am delighted to hear that you enjoyed your stay in all aspects; the comfortable bedding, especially the good service provided by Front Desk staff members. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Yiu Sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 11 nights in Jun 2021

6/10 Okay

Hoi Ying

Stayed 1 night in Jul 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 9 Jul 2021
Dear Hoi Ying, Thank you for taking the time to tell us about your recent experience at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you were in general satisfied overall experience. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Yiu Wing William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 5 Jul 2021
Dear Yiu Wing William, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 30 Jun 2021
Dear Guest, We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed overall experience. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Hanna

Stayed 1 night in Jun 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 24 Jun 2021
Dear Hanna, Thank you for taking the time to tell us about your recent experience at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you were in general satisfied overall experience. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 24 Jun 2021
Dear Eddie, Thank you for taking the time to tell us about your recent experience at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed overall experience. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!!
It was amazing. Loved the room.
Stayed 1 night in Jun 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 16 Jun 2021
Dear Anonymous, Thank you for taking the time to tell us about your recent experience at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed overall experience, especially the convenient location. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Heny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 16 Jun 2021
Dear Heny, Thank you for taking the time to tell us about your recent experience at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed overall experience, especially the convenient location. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Siu Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 16 Jun 2021
Dear Siu Yin, Thank you for taking the time to tell us about your recent experience at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed overall experience, especially the convenient location. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Kwok Ying

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 11 Jun 2021
Dear Kwok Ying, Thank you for taking the time to tell us about your recent experience at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed overall experience. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Siu yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in May 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 11 Jun 2021
Dear Siu yee, Thank you for taking the time to tell us about your recent experience at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed overall experience. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Wing Fuk

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unpleasent smell around the checkin hall and lift
overall services are satisfactory, except there is unpleasent smell around the lift lobby on 1/F i.e. the checkin floor. We have to experience it every time when we using the lift.
Stayed 6 nights in May 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 31 May 2021
Dear Wing Fuk, We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am very sorry that the environment of lift lobby area did not meet up to your expectation; please allow me to express my sincerest apologies. I have shared your feedback with concerned department so that immediate action can be taken in order to correcting the issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Peter Ying Kit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 20 May 2021
Dear Peter Ying Kit, We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Becky

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Staff, service and food were all great
I smell smoke when I first entered the room. Needed to ask for air freshener to get rid of the smell. I also smell guest next door somewhere smoke inside their room. I always smell cigarette smoke outside the corridor.
Stayed 14 nights in Feb 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 31 Mar 2021
Dear Becky, We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback, especially the great guest service and food quality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the cigarette smell, please kindly accept my sincerely apology for the unpleasant experience. As our hotel is a non-smoking hotel, we will definitely inform our team to pay more attention on this issue in order to prevent re-occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Chiu Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 3 Mar 2021
Dear Chiu Han, We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Chi Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 3 Mar 2021
Dear Chi Nam, We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious for such a convenient location. The menu for breakfast buffet should be changed more as it gets boring after eating there for a week!
Stayed 5 nights in Jan 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 24 Jan 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you were in general satisfied with your stay, especially the convenient location. I will share your comments with my team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Regarding the breakfast menu, please kindly accept our sincerely apology, I have covered your feedback with our Executive Chef for further review and improvement. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 31 Jan 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you were in general satisfied with your stay, especially the convenient location. I will share your comments with my team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Regarding the breakfast menu, please kindly accept our sincerely apology, I have covered your feedback with our Executive Chef for further review and improvement. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Thomas, Hong Kong

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
not much to talk about because we just stayed for one day only and couldn't comment in depth ,but overall the feeling so far was good, nothing to complain about.
Stayed 1 night in Jan 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 24 Jan 2021
Dear Thomas, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you felt satisfied with your stay and I will share your comments with my team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, friendly reception, nice place and clean room!
Stayed 1 night in Jan 2021
Response from Novotel Hong Kong Nathan Road Kowloon on 24 Jan 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you were satisfied with your stay, especially the convenient location, friendly staff service and guestroom's condition. I will share your comments with my team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Wing Shan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 24 Jan 2021
Dear Wing Shan, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you were in general satisfied with your stay and I will share your comments with my team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all, good service.
Stayed 2 nights in Dec 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 27 Dec 2020
Dear Betty, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you were in general satisfied with your stay; especially the hospitality provided by our staff members. I will share your comments with my team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Bryan David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night in the city
Solid, if unspectacular. An excellent location. I needed to spend a night in the city to avoid a long travel the following morning. Only checked in late in the evening then left within twelve hours. The room was comfortable and clean. Had all the amenities to make for a convenient overnight stay. Check in and check out both quick.
Stayed 1 night in Nov 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 2 Dec 2020
Dear Bryan David, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects, especially the comfortable room condition and check in and check out experience. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Cheong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 2 Dec 2020
Dear Cheong, Thank you for taking your time to tell us about your experience with the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Po Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 2 Dec 2020
Dear Po Ping, Thank you for taking your time to tell us about your experience with the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Christopher L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great service, friendly, helpful staff. Comfortable room.
Stayed 14 nights in Nov 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 25 Nov 2020
Dear Christopher L, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects, especially the friendly staff service and comfortable room condition. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great experience at the hotel, with spacious room and huge bed.
Stayed 1 night in Nov 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 14 Nov 2020
Dear Guest, Thank you for taking your time to tell us about your experience with the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Ching Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 30 Oct 2020
Dear Ching Fung, Thank you for taking your time to tell us about your experience with the Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 26 Oct 2020
Dear guest, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

SONIYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 26 Oct 2020
Dear Soniya, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 26 Oct 2020
Dear guest, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

4/10 Poor

Nga shan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The cleaning lady went into my without my consent, TWICE. it is absurd!
Stayed 1 night in Sep 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 26 Oct 2020
Dear Nga shan, Thank you for taking the time to tell us about your recent comment at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your feedback with concerned department head so that immediate action can be taken in order to correcting the issue. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience and hope that you will give us the opportunity to better serve you in the near future.Yours Sincerely Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarantine 14nights
Stayed 14 nights in Sep 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 30 Sept 2020
Dear Joseph, Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed your stay in all aspects. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Chiu Wing Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 22 Sept 2020
Dear Chiu Wing Louis, Thank you for the wonderful review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed your stay in all aspects. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 31 Aug 2020
Dear guest, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay with us. I will share your wonderful comment with my team who will be delighted to read from our valued guest. I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 31 Aug 2020
Dear Alan, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay with us. I will share your wonderful comment with my team who will be delighted to read from our valued guest. I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

10/10 Excellent

Renelyn, Kowloon Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great service and people are very friendly.
Stayed 1 night in Jul 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 30 Aug 2020
Dear Renelyn, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay with us, especially the service provided by our friendly staff. I will share your wonderful comment with my team who will be delighted to read from our valued guest. I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Q A MANSUR

Stayed 14 nights in Aug 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 19 Sept 2020
Dear Q A MANSUR, Thank you for the wonderful review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. It is always a pleasure for us to know that you had a great time and enjoyed your stay in all aspects. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. We look forward to welcoming you back to in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

8/10 Good

Sin Ying

Stayed 1 night in Aug 2020
Response from Novotel Hong Kong Nathan Road Kowloon on 31 Aug 2020
Dear Sin Ying, Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay with us. I will share your wonderful comment with my team who will be delighted to read from our valued guest. I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon