View from room

Reviews of Kowloon Shangri-La, Hong Kong

5 out of 5
Kowloon Shangri-La, Hong Kong
64 Mody Road, Tsim Sha Tsui East, Kowloon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1009 reviews" "
Rating 8 - Good. 228 out of 1009 reviews" "
Rating 6 - Okay. 52 out of 1009 reviews" "
Rating 4 - Poor. 18 out of 1009 reviews" "
Rating 2 - Terrible. 15 out of 1009 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

keyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

David Charles Wheeley

Liked: Cleanliness, staff & service, property conditions & facilities
I was a little disappointed that I was upgraded to a Horizon Club room but not to the Horizon Club - what was the point? Carpeting in some areas threadbare - not what was expected. Otherwise an excellent stay!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Great location, wonderful attentive staff. Our room was a deluxe horizon club Harbour view and exceeded our expectations. The Horizon Club is a winner and worth the extra outlay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice, staff was very helpful and attentive. Love how they change the carpets in the elevators everyday. The exercise machines needed a little attention. Like the spin bike was not able to be working and another bike did not have TV.
Stayed 3 nights in Mar 2024

10/10 Excellent

chu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jarley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable convenaient easy access to transportation very nice breakfast buffet
Stayed 3 nights in Feb 2024
Response from Aidan Chung, Director of Operations on 6 Mar 2024
Dear Jarley,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Saher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and quiet. Near the MTR, Shops and other facilities.
Stayed 8 nights in Feb 2024
Response from Aidan Chung, Director of Operations on 23 Feb 2024
Dear Saher,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

CATHY

Stayed 2 nights in Feb 2024

2/10 Terrible

Peifeng

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good. But we lost money in the safe in the room. Very sophisticated operation. They took half of the money from each bundle so the theft would not be detected when checking out.
Stayed 2 nights in Dec 2023
Response from Aidan Chung, Director of Operations on 19 Feb 2024
Dear Peifeng, Thank you for your feedback. We are pleased to hear that you had a good stay with us. We are sorry to hear about the said incident that occurred, and would like to assure you that our team has been fully committed to providing assistance both during your stay and afterwards. Should you have any further questions or concerns, please don't hesitate to reach out to our duty manager.With kind regards,

10/10 Excellent

Randall, Forest Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will never experience customer service as I enjoyed in this hotel. Coupled with the beautiful hotel, and spacious rooms, I never wanted to leave.
Stayed 4 nights in Feb 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Randall,Thank you for your wonderful recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Leif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Well equiped. The staff was great. Near everything. I will stay there again
Stayed 1 night in Feb 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Leif,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Christopher,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ray

Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Ray,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Frank Kwok Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Feels comfortable staying in the hotel.
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 21 Feb 2024
Dear Frank,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

6/10 Okay

Kathryn

Travelled with partner
The room furnishing is dated, with dirty stained and dusty curtain. Wind down service is really unnecessary; to make thing worse, the staff rang the bell at 9pm and opened the door immediately.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Kathryn,Thank you for staying with us and for your feedback. Your constructive criticism is very much appreciated and certainly does assist us in maintaining the standards we require and you are entitled to expect. We look forward to welcoming you back soon. Kind regards

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 21 Feb 2024
Dear Karen,Thank you for staying with us and for giving us a great review. Looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Chun, Princeton Junction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel location and service !
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Chun,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear John,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Yongjie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Yongjie,Thank you for your great review! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Ronald,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Memory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Memory,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Reachable with MTR station at your door step.
Stayed 4 nights in Dec 2023
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Ricky,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Yeung

Stayed 7 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Yeung,Thank you for your great rating. We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

HEE SIEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and it was like a back to home feeling after spending the daytime exploring Hong Kong. Housekeeping service was clean and efficient. Hotel staff were helpful and rendered help readily by tracing the cab i took from hongkong palace museum back to the hotel.
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Hee Siew,Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Jean-Pierre

Travelled with partner
Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Jean-Pierre,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Christine,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

8/10 Good

Edzel

Travelled with family
Liked: Cleanliness
It offers a mix of positives and drawbacks. Its prime location near Tsim Sha Tsui station provides excellent accessibility, making it a convenient choice for exploring the city. Housed in an older building, the hotel maintains a good standard of cleanliness and comfort. Despite the aging structure, the spacious rooms on the 20th floor offer stunning views, adding a positive aspect to the stay. However, the staff's friendliness could be improved. While not unwelcoming, a warmer and more attentive approach would enhance the overall guest experience. Moreover, the hotel lacks in providing essential amenities such as facial wash and lotion, a feature that could elevate its service, especially for female guests. On the positive side, the nearby park is a valuable addition, particularly for families. It provides a convenient space for recreation and play, adding a family-friendly touch to the stay. Unfortunately, the food quality falls short of expectations. Some dishes were notably difficult to bite, affecting the overall dining experience. An improvement in culinary offerings would undoubtedly elevate the hotel's reputation in this regard. In summary, the hotel's convenient location, spacious rooms, and impressive views contribute to a positive stay. However, there is room for improvement in terms of staff friendliness, amenities, and food quality. Addressing these aspects would make this hotel a more competitive choice in Hong Kong's bustling hospitality scene.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Edzel,Thank you for staying with us at Kowloon Shangri-La, and for your very detailed review. Your constructive criticism is very much appreciated and certainly does assist us in maintaining the standards we require and you are entitled to expect. We look forward to welcoming you back very soon.Kind regards,

10/10 Excellent

Kun Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the hotel for my parents’ wedding anniversary celebration. Staff was very accommodating, and in particular Belle who was quick to reach out after I dropped a note about the special occasion. They went above and beyond my expectations in making my parents’ stay in Hong Kong truly memorable.
Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Kun Lin,Thank you for sharing the joyful moment with us and for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Christine,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

8/10 Good

Vivian

Stayed 2 nights in Dec 2023
Response from Aidan Chung, Director of Operations on 26 Feb 2024
Dear Vivian,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Michael

Travelled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Liliana

Stayed 3 nights in Jan 2024
Response from Aidan Chung, Director of Operations on 20 Feb 2024
Dear Liliana,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Jose Karlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. Check in was a bit busy due to Christmas holidays but staff, especially the Filipino bell boys were very helpful and friendly. Top class exceptional customer service.
Stayed 1 night in Dec 2023

8/10 Good

manish

Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierge Allan was wonderful! We arrived on New Years Eve and he came and met us as the taxi couldn’t get to the hotel. He was incredibly knowledgeable and willing to help! He definitely added to our overall experience! Thanks Alan!
Stayed 3 nights in Dec 2023

10/10 Excellent

Maykala

Travelled with family and small children
Liked: Cleanliness
Centrally located property with easy access to food and transportation and sights
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Check-in/front desk staff were excellent and efficient. Good amenities in the room. The porters were a bit too eager to take our luggage from us even before we walked into the hotel; we preferred to bring them ourselves.
Stayed 1 night in Dec 2023

10/10 Excellent

Norma

Stayed 4 nights in Dec 2023
Response from a on 20 Feb 2024
Dear Norma,Thank you for your great rating! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,

10/10 Excellent

Yuji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, with top notch staff.
Stayed 6 nights in Dec 2023

10/10 Excellent

Peter, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was truly exceptional. We will return again for our next visit.
Stayed 2 nights in Dec 2023

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Yong, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was truly delightful! The room offered a breathtaking Victoria Harbor view. My daughter absolutely adored the room, and the friendly staff added a warm touch to our experience. Highly recommended!
Stayed 3 nights in Dec 2023

10/10 Excellent

JENNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staffs very helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

dylan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros : Service from staff - Excellent Food in Shang Palace chinese restaurant - Excellent View from Harbour view room - Excellent Room Size - Excellent. At the same price point, the room size in Shangrila is much bigger than most of the hotels in Tsim Sha Tsui. Highly recommended Cons: -No handheld shower in shower area, Only a wall mount shower head is available. Handheld shower only available in bathtub area -Location of East Tsim Sha Tsui MTR is a bit of walk from Tsim Sha Tsui MTR. And MTR line of East Tsim Sha Tsui is not well connected . But this is not a big issue if you are commuting by Taxis. Abundance of Taxis outside hotel. Overall, I enjoyed my 4 Nights stay here.
Stayed 4 nights in Dec 2023

10/10 Excellent

Susiayanto Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very hospitable and friendly. It truly lives up to the Shangri-La branding. Thank you for making our stay enjoyable and memorable.
Stayed 5 nights in Dec 2023

10/10 Excellent

Wendy, Qualicum Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Lovely room and staff were fantastic.
Stayed 3 nights in Dec 2023

10/10 Excellent

Latson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room view and yummy buffet
The 180 degree very closed view from my room on the Kowloon side harbor of the HK side view room was too amazingly magnificent and and of course we pay extra for it (Even though the hotel building is on 14 floor or so high (the have 2 underground floors, first floor grand lobby and starts at 7th floor to 22 floors, the building is considered no tall s all as most downtown building a and hotels are 50 to 89 stories high .. ) I highly recommended the buffet was yummy and offers a lot of variety (lobster, abalone, king crab, sashimi, lamb chop, port house steak, Peking duck .. and Chinese and western deserts (even though it is a bit pricy) but definitely worth the $828 HK dollars (roughly $120 US dollar including tips ..
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round good service, very helpful staff. Restaurants are good as well.
Stayed 2 nights in Dec 2023