Dear Denny, Thank you very much for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are most delighted to know that you had a pleasant stay with us, and your kind compliments on our recreational facilities including our outdoor heated pool, 24-hours Fitness Centre, well-appointed room with its great shower facilities and hotel’s close proximity within walking distance to the nearest 2 MTR stations are much appreciated. On the other hand, we have also noted your preference for housekeeping service and have updated your profile accordingly. Should there be a change on this, we would greatly appreciate if you turn on the service button in the room or alternatively, call the Guest Services whenever your room is ready for cleaning. Our housekeeping team will attend to it promptly upon request. Once again, thank you for your 5-star rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Adam, Our heartiest gratitude for your 5-star endorsements of Grand Hyatt Hong Kong. We are overjoyed to know that we have delivered you an experience deserving of your perfect rating, and are truly humbled by your incredible recognition for offering the Best Breakfast buffet. Thank you for taking the time to share your testaments on Expedia and we look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear William, Thank you very much for giving Grand Hyatt Hong Kong an excellent rating. We are thrilled to read your lovely review sharing highlights on the warm hospitality extended by our service-centric team and also the scrumptious food served in our various dining facilities. Your glowing testimonials of our team’s efforts in providing you a seamless experience has truly made our day. Please be assured that we have also taken on board your comment regarding restaurant pricings as we are committed to making continuous improvements with such constructive feedback. Thanks again for your support of the hotel and we look forward to another chance of serving you again in near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Muhammet, Thank you for taking your precious time to share your feedback on Expedia. We are very sorry to hear that the menu, pricing and quality of food from our Room Service did not meet your expectations. Please accept our most sincere apologies for the disappointments. We have urged the concerned departments to take this matter seriously and to review your experience. Your feedback is essential to us as we continually strive to deliver an authentic Hyatt experience to all our esteemed guests. Your input guides us in our ongoing efforts to refine and elevate our offers. We regret for failing to provide you with a favourable experience on this occasion and sincerely hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Ko

Dear Robert, Thank you so much for your great support of Grand Hyatt Hong Kong and we are elated to be recognised for our unwavering dedication and efforts with such an incredible review and perfect rating. Your affirmation means the world to us and we would love to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Bonita, Thank you for choosing to stay at Grand Hyatt Hong Kong and we would like to extend our heartiest appreciation for your 5-star perfect rating on the hotel's decor, excellent customer service, high standard of cleanliness, and our efforts to maintain the hotel to have a safe and comfortable environment. We are very happy that you had the most enjoyable stay with us and look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Sissy, Thank you very much for your recent stay and we are thrilled to know that we have delivered you a seamless experience. Your 5-star perfect rating in recognition of our efforts has filled us with joy and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Cedric, Thank you from the very bottom of our hearts for taking the time to endorse Grand Hyatt Hong Kong for delivering you a perfect experience. We are very happy to know that you had a pleasant stay in a spacious and comfortable room and you also had a relaxing time enjoying the scrumptious and varied food and beverage offerings amidst the scenic back-drop of the Victoria Harbour at Grand Club Lounge. It is very heartening to hear that Scott's caring and personable service has rendered your experience an amazing one. His tireless efforts make us incredibly proud. We feel honored to have won your trust and we look forward to welcoming you back to Grand Hyatt Hong Kong in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Ian, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are most delighted to learn that you were happy with your stay, and your favourable rating are very encouraging. It was our pleasure having you as our guest and we are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear David, Thank you wholeheartedly for choosing Grand Hyatt Hong Kong for your recent stay and for sharing your positive feedback with a 5-star rating. We are delighted that you chose to celebrate your 25th wedding anniversary with us and that the bottle of wine and small cake were well-received. Your kind words regarding our team's attentive and personalized service bring us great joy as we pride ourselves on providing exceptional hospitality. The dedication of our team in ensuring a memorable stay for you is truly commendable, and we appreciate your recognition of their efforts. It is also a real delight to hear that our great dining options and hotel's central location with easy access to various transportation networks and close proximity to local sightseeing, sounds, and tastes has highlighted our hotel to be an ideal choice. Thank you for your accolades which means alot to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Meow Yin, Thank you very much for supporting Grand Hyatt Hong Kong with a perfect rating. It gives us great joy to know that you enjoyed a seamless experience and all our services and facilities have met your expectations. We are truly humbled by your recommendation and look forward to many more opportunities to create amazing experiences for you. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Elena, Thank you wholeheartedly for choosing to stay at Grand Hyatt Hong Kong and we are elated to know that you had a wonderful stay with us. It is an honour to have earned your trust and we are truly humbled to be recognised for our efforts with a perfect rating. Thank you once again for your encouraging review and we can't wait to welcome you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Takashi, Thank you for choosing to stay at Grand Hyatt Hong Kong and it gives us immense joy to know that you have enjoyed an experience deserving of your perfect rating. Your support and recognition mean a lot to us and is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Jiaojiao, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong and it saddens us to read of your disappointment with our room size, design and lack of cleanliness of the washroom facility. It is always our aim to provide our guests with an amazing experience and it is disheartening to learn that you did not enjoy an experience that you have come to expect and deserve. Your support and feedback are extremely important in our continued efforts to reflect and improve ourselves to ensure all our valued guests enjoy an authentic Hyatt experience that we pride on. We regret for failing to provide you with a favourable experience on this occasion and sincerely hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Tong, Thank you very much for giving Grand Hyatt Hong Kong your vote of confidence. It was our privilege having you as our guest and we feel inspired to have delivered you an experience deserving of your perfect rating. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Alison, Thank you very much for supporting Grand Hyatt Hong Kong with a perfect rating and we are thrilled to know that you found great value in our luxurious offerings and exemplary services provided at Grand Club Lounge. It is indeed an ideal spot to unwind and indulge in our delicious menu offerings throughout the day. From our exquisite breakfast selections to light refreshments, all-day champagne, and evening cocktails, we aim to provide a pampered experience accompanied by breathtaking views of Victoria Harbour. Your recommendation to others seeking a similar experience is truly appreciated and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Rehan, Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the time to share your compliments. We are thrilled to be rated as an outstanding hotel providing great facilities, attentive services, wide variety of food choices and dining options and a location with great view of the iconic Victoria Harbour and Hong Kong skyline. Your accolades combined with a perfect rating are incredibly uplifting and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Christopher, Thank you very much for endorsing Grand Hyatt Hong Kong with a perfect rating. It gives us great joy to read your lovely review with positive comments on our hotel including our caring and passionate team of service-centric colleagues and room with breath-taking view of the iconic Victoria Harbour. Thank you once again for your kind words on the efforts put in by the team and we are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Christopher, Thank you for taking your precious time to recognize the efforts and dedicated service of the team at Grand Hyatt Hong Kong. We are thrilled to hear that you had an enjoyable stay and your kind words of praise for the exceptional service provided by the team are very uplifting and much appreciated by all. Thank you for your perfect rating and we look forward to welcoming your return in the not-too-distant future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Reinaldo, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. It is a real delight to know that you had an enjoyable stay with us and have earned your favorable rating. We also appreciate your feedback on the lack of Toto toilet in guestroom. Your comments are very important to us in our continuous effort to improve and refine our services and facilities. Thank you for choosing to stay at Grand Hyatt Hong Kong and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

亲爱的Jiajun，感谢您对我们香港君悦酒店的支持和肯定！非常荣幸我们能为您提供了一个愉快的住宿体验并在各方面皆能够达到您的期望。您所给予的五星好评将进一步激励我们继续发扬凯悦“以客为尊“的服务精神，满足并不断超越客人的期望。 感谢阁下的支持，诚挚盼望能有再次为您服务的机会。-- 客务部行政副经理 李咏褀

Dear Allal, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are very happy to know that you had a pleasant stay with us, and all our services and facilities has earned your perfect rating. Your support is much appreciated and we are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Kamil, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are very happy to note that you enjoyed your stay with us and have given us a favourable rating. Thank you for choosing to stay with us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Ramin, We greatly appreciate you taking your precious time to share your experience at Grand Hyatt Hong Kong. It is a real delight to hear that you had a wonderful time in the hotel and your kind words of praise on the hotel’s ambience and in recognition of our team’s efforts are very inspiring and highly appreciated. Thank you for your perfect rating and we can’t wait to hear from you of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Crispin, Thank you very much for endorsing Grand Hyatt Hong Kong with a perfect rating. It gives us great joy to read your lovely review with positive comments on our hotel including our caring and passionate team of service-centric colleagues and room with breath-taking view of the iconic Victoria Harbour. We are proud to have earned your recognition to be your Best hotel choice and look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Eric Douglas, Thank you for choosing to stay at Grand Hyatt Hong Kong and your recommendation for others seeking a wonderful experience means a lot to us. Our location is certainly fortunate as we are spoilt with panoramic view of the harbour and direct access to the Hong Kong Convention & Exhibition Centre and MTR stations as well as many others local sightseeing, sounds and tastes that appeal for both business and leisure travellers. We are thrilled to know that we have delivered an experience worthy of your perfect rating and are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Christos, Thank you very much for rating your experience at Grand Hyatt Hong Kong with an overall excellent score. It is a real delight to hear that the hotel’s great location with direct and covered access to the Hong Kong Convention & Exhibition Centre is one of the advantages for your purpose of stay, and your experience at the hotel has been a pleasant one. Thank you once again for your perfect rating and we hope Grand Hyatt Hong Kong will continue to be your hotel of choice. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Geza, Thank you for choosing to stay at Grand Hyatt Hong Kong and for sparing time to share your compliments. We are thrilled to be rated as an excellent hotel providing outstanding service, scrumptious and varied breakfast selection and a location with great view of the iconic Victoria Harbour and Hong Kong skyline. Your accolades combined with a perfect rating are incredibly uplifting and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Tade, Thank you very much for endorsing the services of Grand Hyatt Hong Kong with an excellent rating. It brings us great joy to hear that you had an overall enjoyable stay, and you also found all our services and facilities worthy of your perfect score. Your recognition of our efforts is much appreciated and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Jen hui, Thank you for choosing to stay at Grand Hyatt Hong Kong. We appreciate you taking the time to rate your experience. Guests’ satisfaction is of great importance and we would be happy to hear from you on ways we could do better. We look forward to an opportunity to provide you with an elevated experience. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear James, Thank you very much for giving your vote of confidence to Grand Hyatt Hong Kong. We are truly elated to be recognised with a perfect rating for offering excellent services and facilities. It gives us great joy to hear that you enjoyed your time with us and that we were able to contribute to a memorable stay. Your wonderful endorsements on our exceptional customer service, scrumptious breakfast selection and great facilities including our outdoor 50-metre heated pool are very uplifting and much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Nizam, Thank you for choosing to stay at Grand Hyatt Hong Kong. It a real delight to know that you had an overall enjoyable stay and to receive your lovely compliments on all our services and facilities. We are very grateful that you took the time to appreciate our efforts and are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Bidisha, Thank you for rating your experience at Grand Hyatt Hong Kong with a perfect rating. It is very heartening to know that you had a wonderful stay, and all our services and facilities were worthy of your endorsements. We look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Simone, Thank you for taking your precious time to share such lovely endorsements on our services, room, amenities and outdoor heated swimming pool. Additionally, Grand Club Lounge with its many luxurious benefits and facilities is highly recommended for those looking for some additional perks and pampering. It is very gratifying to know that you found this to be a worthy experience. Thank you once again for your perfect rating and we are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Teresa, Thank you for your continued support of Grand Hyatt Hong Kong. We are very sorry to hear that the service provided by some of our team members was not consistent with our Hyatt standards. Please accept our sincere apologies for the disappointment. We are grateful for all feedback as they serve as a good reminder to keep ourselves in check always. On the other hand, we are most delighted to be recognised for our varied and scrumptious breakfast spread and also on our clean guestroom with well-stocked amenities. We endeavor to provide the best stay experience and hope our continued dedication will be reflected in a better stay experience on your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear chit, Thank you for taking your precious time to give Grand Hyatt Hong Kong a favourable rating and also to share your experience. We have noted your feedback regarding the waterfront project taking place adjacent to the hotel which is part of the government's land reclamation project and would like to apologise for any inconveniences this has caused. Grand Hyatt Hong Kong is eagerly anticipating the completion of the upcoming world-class Wanchai underground promenade. When completed, we trust that this new development will enhance guest's travel experience. Thank you for choosing to stay with us and we look forward to your continued support. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Robert, Thank you very much for rating your experience at Grand Hyatt Hong Kong with a perfect score. We are most delighted to receive your accolades on the exemplary service provided by the team and also on our excellent dining options. Thank you once again for your kind words of praise and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Guest, Thank you for choosing to stay at Grand Hyatt Hong Kong. It is very uplifting to note that we have delivered you an experience deserving of your perfect rating. Thank you for your endorsement and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Elliott, Thank you very much for rating your experience at Grand Hyatt Hong Kong with a perfect score. We are truly humbled to know that we have delivered you an experience worthy of your endorsement as "Best in Hong Kong" and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Richard William, Thank you for choosing to stay at Grand Hyatt Hong Kong. It is very inspiring to note that we have delivered you an experience worthy of your excellent rating. Your support is greatly appreciated and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Ramin, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. It is a real delight to hear that you had an overall wonderful stay and the service provided by the team has been exemplary. We are very appreciative of your perfect rating and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Chee Weng, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are very happy to hear that you found the hotel’s location with proximity to local tastes to be ideal and the team’s warm hospitality deserved your compliments. In addition, please be assured that we have shared your feedback regarding the level of noise generated from the fountain in the hotel lobby with the Engineering team for their review and improvement. Your enjoyment in the hotel means a lot to us and we look forward to another opportunity to have you as our guest again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Bou Wai, Thank you very much for endorsing the services of Grand Hyatt Hong Kong with a perfect rating. We are very happy to know that you had an overall enjoyable stay and also found great value in our offerings. It would be our pleasure to have you as our guest again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Leanne, Thank you very much for affirming the services of Grand Hyatt Hong Kong with a perfect rating. It gives us great joy to know that you had a wonderful stay and found great value in our long stay room package. Our location is certainly fortunate as we are spoilt with panoramic view of the harbour and direct access to the Hong Kong Convention & Exhibition Centre and MTR stations as well as many others local sightseeing, sounds and tastes that appeal for both business and leisure travellers. We are very appreciative of your recognition and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Brian, Thank you very much for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are very happy that you enjoyed your stay with us and are truly elated to be receive an excellent rating in all our services and facilities. Your kind recognition means a lot to us and it would be our pleasure to have you as our guest again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Crispin, Thank you very much for endorsing Grand Hyatt Hong Kong with a perfect rating. It is a real pleasure to know that you had an overall enjoyable and we look forward to providing you with several more wonderful experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Sergio, Thank you very much for taking the time to rate your experience at Grand Hyatt Hong Kong. We are thrilled to know that you enjoyed your stay and all our services and facilities deserved your perfect score. We are truly humbled by your endorsement and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Paul, Thank you very much for taking your precious time to write this beautiful review of Grand Hyatt Hong Kong. Your positive review sharing accolades on the exceptional services provided by our amazing team has brought so much cheer and smiles to us. It is also a great pleasure to hear you promote Grand Club which is regularly praised for its exemplary service, ambience as well as luxurious benefits and facilities. Our team work tirelessly to provide great guest experiences at all times and are always motivated by such recognition. It was our pleasure to be of service to you and we forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong