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Reviews of Hawthorn Extended Stay by Wyndham Hobbs

2 out of 5
Hawthorn Extended Stay by Wyndham Hobbs
5220 N Lovington Hwy, Hobbs, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 388 out of 848 reviews" "
Rating 8 - Good. 277 out of 848 reviews" "
Rating 6 - Okay. 97 out of 848 reviews" "
Rating 4 - Poor. 41 out of 848 reviews" "
Rating 2 - Terrible. 45 out of 848 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hawthorn Guest Services on 12 Apr 2024
Thank you for sharing your experience with us. We look forward to seeing you again soon.

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved a Business suite, had the kitchen no dining table or chairs. Did not have a chair to sit in at all when i called the front desk she asked me to come down and get the a chair very inconvenient as I paid in advance for the room.
Stayed 1 night in Mar 2024
Response from Hawthorn Guest Services on 29 Mar 2024
Our apologies and thank you for reaching out to us, we are very sorry that you had a bad experience at our hotel. We will take care of this matter as soon as possible!

6/10 Okay

Marshall

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Pillows were tiny. People were loud at 4am in the hallways.
Stayed 1 night in Mar 2024
Response from Hawthorn Guest Services on 29 Mar 2024
Our apologies for the inconvenience this may have caused you. We will be looking into this and fix this issued as soon as possible. Thank you!

10/10 Excellent

Tiffani

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was very nice and accommodating
Stayed 2 nights in Mar 2024
Response from Hawthorn Extended Stay By Wyndham NM on 24 Mar 2024
Thank you Tiffani for your review. We are glad that you enjoyed your stay with us. As always we look forward to seeing you again soon.

8/10 Good

Jose

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hawthorn Extended Stay By Wyndham Hobbs NM on 12 Mar 2024
Hello Jose. We thank you for taking time out of your day to leave us a rating. We would love to improve our score with you. If you find yourself in need of a room again please reach out and let us know what we can do to ensure that you are satisfied with your stay. As always we look forward to seeing you again soon.

4/10 Poor

Eduardo

Business traveller
Liked: Cleanliness, staff & service
Very noisy guests and thin walls plus no seal around door let a lot of noise in perhaps due to renovations but still not to be expected at late hours so very dissatisfied
Stayed 1 night in Feb 2024
Response from Hawthorn Extended Stay Hobbs on 14 Feb 2024
Thank you for letting us know and we will take care of this matter.We apoligized for any inconvenience this may cause you.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hawthorn Extended Stay By Wyndham NM on 11 Jan 2024
Thank you for staying with us and we look forward to serve you again.

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s n I win pictures. A lot of stuff is outdated and just the pictures make justice for it. Staff was great and room was clean. Water stopper in tub was broken
Stayed 1 night in Dec 2023
Response from Hawthorn Extended Stay By Wyndham NM on 14 Jan 2024
Thank You for staying with us, our apologies to you on our renovations to our hotel. We will try to make everything better to serve you next time.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Nice Hotel Room
I purchased this hotel room for visiting friends. The room looked clean and nice. My friends said they slept well and enjoyed breakfast the next morning before I picked them up.
Stayed 1 night in Nov 2023
Response from Hawthorn Extended Stay By Wyndham NM on 11 Jan 2024
Thank you for staying with us and we look forward to serve yo again.

6/10 Okay

Joel

Stayed 4 nights in Dec 2023
Response from Hawthorn Guest Services on 23 Dec 2023
Thank you for staying with us, we noticed you were not happy with check out. Please let us knows how we can improve this. Thank You

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities
Fire department was there getting people out of bathrooms that were locked
Stayed 1 night in Dec 2023
Response from Hawthorn Extended Stay By Wyndham NM on 24 Mar 2024
I am sorry for the bad experience please let me know how we can make it right for your next stay.

4/10 Poor

Benny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hawthorn Guest Services on 23 Dec 2023
Thank You for staying with us, Please let us know how we can improve our services!

6/10 Okay

Antonio

Travelled with family
Was still under remodeling. Walls were too thin you can hear people outside our room talking
Stayed 1 night in Dec 2023
Response from Hawthorn Guest Services on 23 Dec 2023
Thank You for staying with us, Please let us know how we can improve our services!

10/10 Excellent

Bekah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what I needed. Staff were helpful and I had a great time
Stayed 2 nights in Nov 2023
Response from Hawthorn Guest Services on 23 Dec 2023
Thank You for staying with us, we look forward to see you soon!!

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning staff is horrendous! I left to run an errand and they checked me out of my room. I came back and my key stopped working. I went to the front desk to ask them to reactivate my key so I can retrieve my things out of the room, and the woman behind the counter was super rude and annoyed that I was telling her I just wanted to get my things out of the room. Nobody asked to be checked out and I don’t know why they did that without my permission I was not done using the room and it was well before checkout time. I will never stay at this hotel again.
Stayed 1 night in Nov 2023
Response from Hawthorn Guest Services on 23 Dec 2023
Thank You for staying with us, Please let us know how we can improve our services!

8/10 Good

tree

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hawthorn Guest Services on 23 Dec 2023
Thank You for staying with us, we look forward to see you soon!

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hawthorn Extended Stay By Wyndham NM on 24 Mar 2024
I am sorry for the bad experience please let me know how we can make it right for your next stay.

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hawthorn Guest Services on 23 Dec 2023
Thank You for staying with us, we look forward to see you soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Needs renovations
Front desk was super nice and helpful. The room and outside needs to be remodeled there’s expanding caulk exposed outside on the windows. The room didn’t have a couch to sit on, and the toilet paper holder was broken. There wasn’t a coffee maker although there was coffee
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Desirae

Disliked: Cleanliness, property conditions & facilities
Response from Hawthorn Extended Stay By Wyndham NM on 24 Mar 2024
I am sorry for the bad experience please let me know how we can make it right for your next stay.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare hotel
Horrible never will stay there ever again employees parking on handicap parking I couldn't park there my sister with no toes had to walk a long distance we even reposted they were there then we find out it's employees parking there then the night shift kid a young boy was rude as ever to top it off he didn't want to give us toilet paper there was 1/4 of toilet paper no extra toilet paper are put in room then roaches inside room they said because of Weather change 😂😂😂 funny then elevator with wires hanging out no 3rd floor button so wires are left out in the open someone is going to get electrocuted not safe then I go outside to grab something's in car employee passes by making noise with truck only by me then takes off fast just to make me mad rude ask can be don't recommend this nightmare hotel to anyone
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Mary,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hawthorn Extended Stay By Wyndham NM on 24 Mar 2024
Thank you for your review. We are glad that you enjoyed your stay with us. As always we look forward to seeing you again soon.

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing quiet comfortable staycation..
It was amazing , friendly atmosphere. Nice and clean . I was really impress with the hospitality.
Stayed 3 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Shepherd

Liked: Cleanliness, property conditions & facilities, room comfort
Not pet friendly!
At check in i was informed their was a 150.00 pet fee! Thats 3 times the amount of room. This is not pet friendly
Stayed 1 night in Sep 2023
Response from Hawthorn Guest Services on 23 Dec 2023
Thank You for staying with us, Please let us know how we can improve our services!

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to another hotel. 4 downs down to desk because key didnt work. Desk didnt care so i left and will demand a refund. Just pathetic
Stayed 1 night in Aug 2023
Response from Sonya on 20 Sept 2023
I apologize for the inconvenience. I we are working on getting new card readers.

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Amir,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Danielle

Stayed 2 nights in Aug 2023
Response from Sonya on 29 Aug 2023
Thank You, Hope we get to see you again soon. You have a wonderful rest of your day.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Wonderful Stay
The place is very convenient as is close to the casino. The staff are very friendly. The place is very clean.
Stayed 1 night in Jul 2023
Response from Sonya on 1 Aug 2023
Thank You, David! We are always here to serve you. Have a great rest of you day & God Bless.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sonya on 31 Jul 2023
Thank You, Glad to hear You had a great stay. Hope to see you soon. Have a great day!

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.friendly staff
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 10 Jul 2023
Hi Brittany, Thank you for taking time to share your review with us.  We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K. #Team6

2/10 Terrible

Jacob

Stayed 2 nights in Apr 2023
Response from Sonya on 23 May 2023
I am sorry for the bad experience please let me know how we can make it right for your next stay.

10/10 Excellent

tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on 12 Apr 2023
We would like to thank you for taking the time to leave us feedback. Your input is very important to us. We hope to welcome you back on your next visit to Hobbs, NM

8/10 Good

Taylor

Stayed 2 nights in Mar 2023
Response from General Manager on 4 Apr 2023
Thank you for taking the time to leave us feedback. Your input is very important to us. We hope to welcome you back on your next visit to Hobbs, N.M.

8/10 Good

Kelli

Stayed 1 night in Feb 2023
Response from General Manager on 4 Apr 2023
Our staff would like to thank you for taking the time to leave us feedback. Your input is very important to all of us here at the Motel/Studio 6 in Hobbs, N.M. We hope to welcome you back on your next visit.

8/10 Good

Curtis

Business traveller
Disliked: Property conditions & facilities
Parking lot horrible and dirty
Stayed 2 nights in Feb 2023
Response from General Manager on 16 Feb 2023
Curtis, We want to thank you for taking the time to leave us feedback. We want to apologize for the parking lot. The wind in Hobbs is not always on our side :) We hope that when you return to Hobbs we can still welcome you back.

2/10 Terrible

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Response from General Manager on 6 Mar 2023
We would like to thank you for taking the time to leave us feedback. We are sorry to hear you did not enjoy your stay. I would like to hear your feedback. Please call us at the property and ask to speak to the General Manager

2/10 Terrible

Julie

Travelled with group
Disliked: Staff & service, room comfort
They steal you deposit money
First of all the room had no furniture, other than the bed. No chair to sit in. Second of all the guy told me he had no dog rooms available. Then he told me he would just act like I didn’t have a dog. The next day, I was told I couldn’t have my $150 damage deposit back, because I had a dog in a “.No dogs” room…. I feel I was scammed never never go to this place, because they are very dishonest.
Stayed 1 night in Jan 2023
Response from General Manager on 6 Jan 2023
Hello Julie, I want to thank you for taking the time to leave us feedback. Your review is very important to us. I would like to apologize on behalf of the employee who made this mistake. Please know I am looking into this matter.

4/10 Poor

Claire

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was underwhelmed with this. We stayed last year and it was fine. This year, both security doors on the outside were broken. If you have a gun with you it’s ok but if you don’t, it’s dangerous for those doors to be available to anyone. The front staff in the morning was inept at his job.
Stayed 1 night in Oct 2022
Response from JAY on 14 Nov 2022
Hello Claire,Sorry for the inconvenience caused to you. We have fixed both the side doors, so on your next visit you should find them working the right way. Also we have a very good front desk team, that keeps eye on all the people that walk in or around the property.

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has recently been remodeled and is very pretty. The rooms were comfortable. The staff was very helpful and friendly. The pool is still being remodeled so it wasn’t available. There was no breakfast, which I did find odd because the dining room looked ready to use. I didn’t ask about it, though
Stayed 1 night in Oct 2022
Response from Jay on 14 Nov 2022
Hello Kelli,Thank you for your response. As a Motel6 Brand we do not offer breakfast, but we will take this into consideration and try to work out something. Hope you find something additional on your next visit.

8/10 Good

Ryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Still has the pool closed because they think people might covid if they swim in it. Which is ridiculous!!
Stayed 1 night in Oct 2022
Response from Jay on 14 Nov 2022
Hello Ryan,Sorry for the inconvenience, but the pool is not open as per the brand requirement's. Thank you for staying with us and hope we might have the pool working till your next visit.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service bad from several fronts. On check in girl was NOT friendly at all, not helpful, VERY SLOW. Either she was not trained, did not know what she was doing or did not care!! The next morning was no better gal at front desk simply nasty and foul. Don't know if I would go back strictly because of the attitude of the staff!
Stayed 1 night in Sep 2022
Response from Jay - Manager on 22 Sept 2022
Sorry for the inconvenience caused to you. But if you can share more information, we can look into this. We will share this with the front desk associates.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jay - Manager on 16 Sept 2022
Thank you for your response.

6/10 Okay

Elijah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Hawthorn Extended Stay By Wyndham NM on 24 Mar 2024
I am sorry for the bad experience please let me know how we can make it right for your next stay.

8/10 Good

Ragan

Business traveller
Liked: Staff & service, property conditions & facilities
Good service, too quick to clean
Stayed 2 nights in Aug 2022
Response from Jay - Manager on 8 Sept 2022
Hi, Ragan!Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Motel6 Studio6. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Aug 2022
Response from Jay - Manager on 8 Sept 2022
Hi, Joseph!Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Motel6 Studio6. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked staying at this hotel. It was easy to get in to, check in was a breeze. My room was on the second floor and the only time there was any noise was when housekeeping was in the room next door. Bed was comfy and spacious. Ample amounts of down pillows were on the bed. Within waking distance of 2 Convenience stores and a restaurant / bar. I would definitely stay there again.
Stayed 1 night in Aug 2022
Response from Jay - Manager on 8 Sept 2022
Hi, Donna!Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Motel6 Studio6s. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The AC was extremely loud. The entrance to the building (back door) would not close. Very concerning safety issue. Clean room & pleasant checkin staff.
Stayed 1 night in Aug 2022
Response from Jay - Manager on 11 Aug 2022
I am Sorry for the inconvenience caused to you. We will look into this. Thank you for other positive feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Eh.
The pool was out of order. The ice machine was out of order and they don't have other ice. You only get 2 sets of towels, even if there are 4 people in your room - you are expected to use what you got and if you want new towels, then you go trade them in after you use them. We needed a quick overnight and so that's what we got. The staff wasn't very friendly - IMO, as compared to the other hotels we stayed at on this trip. I would find a different hotel next time. I don't understand why it is so highly rated. Maybe I caught it on a bad day.
Stayed 1 night in Aug 2022
Response from Jay - Manager on 11 Aug 2022
The pool was not mentioned in the amenities. Ice Machine was back ordered, but we have it now. Also if you have 2 people on reservation the room has 2 towels. We also have guest that put 1 person on reservation and there are 5 people in the room.

8/10 Good

Carlos

Stayed 2 nights in Jul 2022
Response from Jay - Manager on 1 Aug 2022
Thank you

8/10 Good

Erin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean
Stayed 1 night in Jun 2022
Response from Jay - Manager on 1 Jul 2022
Thank you for the response