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Reviews of Kurokawa Onsen Ryokan Wakaba

3.5 out of 5
Kurokawa Onsen Ryokan Wakaba
6431 Manganji, Minamioguni, Kumamoto-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 272 out of 387 reviews" "
Rating 8 - Good. 101 out of 387 reviews" "
Rating 6 - Okay. 9 out of 387 reviews" "
Rating 4 - Poor. 3 out of 387 reviews" "
Rating 2 - Terrible. 2 out of 387 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of the staff is impeccable!! They greeted us cheerfully right from the moment we arrived. All the staff are very helpful and made us feel at home right away! The food was delicious and the portions were generous!! We strongly recommend this place!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Zhong En

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely ryokan in Kurokawa Onsen. It is located fairly centrally, right by the bus stop and a short walk to the main shopping area. We booked a room with a private onsen. It was beautiful, spacious, and immaculately clean. Meals were served in the room, and we were given a choice of the time we wanted to have them. The food was delicious and beautifully presented. The baths were lovely, with both an indoor and outdoor open air portion. They are tattoo friendly. The staff were all very kind and welcoming.
Stayed 1 night in Feb 2024

10/10 Excellent

Wong

Stayed 1 night in Jan 2024

10/10 Excellent

Calvin Chi-Kit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Food was excellent and onsen was great. There’s private onsen available for reservation and it’s free. Staff were very courteous and helpful. There’s nothing around the ryokan so don’t expect to have a shopping street there.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Kurokawa Onsen
We had a really enjoyable and pleasant stay. This onsen maintains a high level of professionalism while not losing any of its charm. The service was absolutely outstanding from the moment we arrived. The staff were attentive and lovely. The room was both charming and comfortable, while the food was one of the best we’ve had during our stay in Kyushu. The only small minor complaint we had was the group of Korean ladies being loud and disruptive in the otherwise quiet and peaceful bath and surroundings, and using their feet to turn on the shower tap, but that shouldn’t take away from an otherwise amazing experience.
Stayed 1 night in Nov 2023

8/10 Good

Chan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a pity that the red leaves have’t turn yet.
Stayed 1 night in Oct 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and serenity at its finest
Wonderful people, very relaxing place to stay. Very accommodating to vegetarians. Highly recommend.
Stayed 2 nights in Oct 2023

8/10 Good

Peng

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Charming Onsen Village
Ryokan was in the charming onsen village but condition quite old. Dinner was served in room and food qualify was average. Location good.
Stayed 1 night in Feb 2023

10/10 Excellent

Yoshiki, Dee Why

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful!
Stayed 2 nights in Nov 2022

10/10 Excellent

Satomi, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming.
Stayed 1 night in Jun 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the bus station. Shuttle van available if needed. Nice indoor & outdoor onsen. Excellent dinner & breakfast.
Stayed 1 night in Dec 2019

4/10 Poor

Helen

Travelled with group
Disliked: Property conditions & facilities
Nothing much to talk about, very simple Japanese style, average facility and service,food was very disappointed, processed food etc
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here made my stay extremely wonderful - they just went out of their way to make me feel welcomed and attend to my every request. Really appreciate that they try to communicate in English as well. I stayed in Kiku room which had a private bath. The room was spotless, beautiful and bright with a view of a small garden, really roomy and well planned, and the private indoor bath was a nice little luxury. The kaiseki meals are a mix of western and traditional japanese touches, with hits and misses that give an overall satisfactory experience. The basashi was fantastic, and when I asked for it again the next dinner they gave me a larger portion! The onsen is shaded and above a tiny rapid, facing a large hotel across the bank. It’s a nice quick pre/post-meal soak but I’d recommend heading to the other more spectacular and secluded onsens on the outskirts. The free red bean soup served in reception area is super good. The common areas in this ryokan are a tad small and nothing to rave about though. Overall I had a very pleasing experience. Again, I felt truly touched by the staff who were so warm, sincere and helpful. They made me feel like I was the only guest there when the place was booked full. I feel this is a solid place to get an introduction to the ryokan/onsen experience. Thank you so much for the trip of a lifetime Ryokan Wakaba!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

KaptainK, Victoria BC Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a treat to stay here! Some staff spoke English and those that didn’t were very patient with us (we don’t speak any Japanese). The private bath was spacious and the main bath had a lovely outdoor area that we both enjoyed. Dinner and breakfast were outstanding. We wish we had stayed two nights instead of just one. We highly recommend.
Stayed 1 night in Sep 2019

10/10 Excellent

WARREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese Hospitality
Was a good experience staying in Ryokan in an Onsen Town. The private onsen and the dinner were excellent. Good Japanese hospitality and never fail
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb dinner and breakfast with fantastic service. The room is well decorated in japanese style.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Great place for hot spring, excellent service.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super Ryokan with Hot-spring, Good Dinner and Breakfast must try.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Kong Wan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream within a dream
Fantastic!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with private hot spring baths Friendly & helpful staff Good meal & good breakfast A short distance walk in the opening area from my room to the public hot spring bath (it was very cold during my stay)
Stayed 1 night in Dec 2018

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My "onsen village" experience, deep into Kyushu
Wakaba Ryokan is located on the edge of very quaint village with numerous onsen concentrated in one area, where the peaceful sound of the river and steam rising up all around you. The Japanese breakfast was very good. Having been to Japan 14 times, I can say Wakaba Ryokan is reasonably priced and has exceptional service provided by a very warm staff, with several of them being able to communicate clearly, in English.
Stayed 1 night in Dec 2018

10/10 Excellent

Yi Ting, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely onsen ryokan - highly recommend
Absolutely worth the stay! Great hospitality, clean & tidy, delicious breakfast & dinner. There is a shared hot spring at the ryokan, and also 2 private hot tubs which you can reserve for free. My room is 102 Yuri with a private hot tub. The room is very spacious and clean. The staff would prepare the futon beds for you while you have dinner, and put them away in the morning when you have breakfast. Most staff speak very good English and one lady who speaks Mandarin is very diligent and helpful. The only one thing I would suggest is the staff may acquire more knowledge of Mt. Aso tourist information, as I was told by a staff that the crater area was closed for the day, but later I found it's closed on and off during the day depending on the changing levels of poisonous gas, so I decided to go there and managed to visit the crater areas twice (during my 1st visit there's an alarm to ask you to evacuate immediately but some time later it opened again). So for tourists who are flexible with their itinerary and especially those who are driving, you can check the Mt. Aso status online from time to time to decide if you should go there.
Stayed 2 nights in Nov 2018

10/10 Excellent

Kuoh, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
Great for overnight day!
Stayed 1 night in Nov 2018

8/10 Good

Chris, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great presentation. We had a private bath to use any time. Otherwise you need to book a private, shared bath or use public bath. Lots of sea food to eat if you love that. Big rooms, unusual in Japan. Loved it.
Stayed 1 night in Nov 2018

4/10 Poor

Ben, Los Angeles

Disliked: Property conditions & facilities, room comfort
Foods were terrible. It's not Ryokan food. I don't like to recommend this Ryokan to anybody.
Stayed 1 night in Nov 2018

10/10 Excellent

LOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely harbour view hot spring hotel
Excellent location by the seaside with harbour view room. Breakfast was good! Rooftop outdoor hot spring pool was excellent. Good value with excellent service!
Stayed 1 night in Sep 2018

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location with awesome onsen
We stayed for one night in this lovely Ryokan. Great onsen. The room was spacious and the entire place had real traditional vibe. The meals were traditional and not all westerns will probably find them good, but the dinner was endless. Dishes just kept coming. Other than their hair conditioner (it's super greasy) everything was perfect.
Stayed 1 night in Sep 2018

10/10 Excellent

Pui Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence service and dinning!
Stayed 1 night in Jun 2018

10/10 Excellent

Po Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The private area of onsen is little bit small.
Stayed 1 night in May 2018

10/10 Excellent

SZU HSIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff
Stayed 1 night in Jun 2018

10/10 Excellent

CHUNG LAP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
The hotel has a great onsen hot pool that is facing to a river. The hotel staff were nice. Also, the dinner was yummy.
Stayed 1 night in Mar 2018

10/10 Excellent

Mae, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible experience and hospitality
I had my fair bit of onsen hotels and ryokans and Ryokan Wakaba is definitely a perfect choice for a special occasion. Its an old meet new ryokan with a personalized service. We had a room with a private onsen (room 100) in the annex building. Most rooms in the annex building is new and we can still smell the wonderful ‘wood’ scent in room and in the private onsen. The private onsen is very much newer and big enough for two pax to lie in comfortably. The room also comes with a small outdoor terrence for resting after onsen. The only catch is there is not much of a view in the room. The public outdoor onsen is wonderful, well covered with greeneries and sound of the stream nearby. Wakaba being a small hotel also mean less human traffic in the onsen. Wonderful meals and the best part - the young staffs’ hospitality makes you feel you are at home!
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service
Hotel in a small onsen town
Ryokan Wakaba is located in a small onsen town. The onsen inside the hotel is very small and basic but purchase a pass will allow you to try other onsens within walking distance. The dinner was good and staff were friendly and attentive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and experience for couple getaway trip
The hotel is located within the Onsen area, so there are a lot of Onsen hotels nearby as well. The hotel is very traditional Japanese style. It has 2 private Onsen that you can book, and it was very good during our stay. The staffs at the hotel are very friendly and do speak a little bit of English. Dinner and Breakfast at the hotel are very tasty as well.
Stayed 1 night in Jan 2018

8/10 Good

SIU bong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with normal breakfast
It was difficult to find the hotel location. but the hotel is clear and nice. family onsen was wonderful. but the breakfast was a bit disappointed. Set Japanese breakfast, not many variety. Not good at all.
Stayed 1 night in Jan 2018

10/10 Excellent

Jessie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good services
Staff were very friendly and the room was clean.Breakfast was yummy .Dinner was served in the hotel room and the food were very good.There was a private and public hot spring.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice ryokan but not value for the money
It's kind of old and the premise is kind of small relatively. Very traditional style though if that's what you are seeking for. The private Onsen are nice. For the same price I think you can get a more decent ryokan with its own
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a single complaint
Sublime ryokan. The staff were unbelievable and went above and beyond. The rooms were immaculate, the onsen was beautiful and not at all crowded. Fantastic
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A bit disappointed
We were warmly welcomed during arrival and dinner was good and yummy. Private onsen really small for a couple to fit in. During checked out, no staff helps us with our luggage and left us looking for our car without telling us the exact location where did they parked our car.
Stayed 1 night in Jun 2017

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Omotenashi!
"Omotenashi" is the theme for promoting tourism to Japan. It means sincere hospitality, and the warm and genuine spirit of welcoming service at Ryokan Wakaba perfectly represents what it is all about. The staff were super helpful at every opportunity. The baths, meals, and facilities were all wonderful. I plan to return.
Stayed 1 night in Jun 2017

10/10 Excellent

Kok Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and food
Stayed 1 night in Jun 2017