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Reviews of Pullman Paris La Défense

5 out of 5
Pullman Paris La Défense
11 Avenue de l'Arche, Paris La Defense 6 Cedex, Courbevoie

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 863 reviews" "
Rating 8 - Good. 287 out of 863 reviews" "
Rating 6 - Okay. 92 out of 863 reviews" "
Rating 4 - Poor. 35 out of 863 reviews" "
Rating 2 - Terrible. 23 out of 863 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Blerina

Business traveller
Liked: Staff & service, property conditions & facilities
IT was ok, the room was not particularly clean or had good appliances like hairdryer not working and when it did for the first day was very old. very old towels; floor never seemed to be vacuumed. I have enjoyed staying there before, but not this time.
Stayed 5 nights in Dec 2023

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
The property is fine so I will share what’s nearby instead? There is a Westfield mall towards the back of the hotel (15min walk). Several dining places are in and around the mall. If craving for brands like Chipotle, Kentucky Fried Chicken, the world’s famous Starbucks and McDonald, it’s there!
Stayed 3 nights in Oct 2023

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The hotel lobby was nice, but the rooms needs upgrading. No electrical plugs in bathroom for women to do their hair! Overall stay was nice!
Stayed 3 nights in Sep 2023

8/10 Good

Blerina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 9 nights in Sep 2023

10/10 Excellent

Adele, HERNDON

Too far away
Stayed 1 night in Aug 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service! Very quiet and close to many shopping centers! Close to Paris as well. Definitely recommend!
Stayed 4 nights in Aug 2023

8/10 Good

Sanalkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent location. Apart from A/C not working (even after reporting), everything else was very good.
Stayed 2 nights in Aug 2023

8/10 Good

Thanusanthan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to visit Paris
Stayed 5 nights in Aug 2023

10/10 Excellent

PIERRE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel and most of all the staff. Special thanks to Pauline at the recption and Mary in kitchen. It couldn't have been better, really many thanks. We traveled as a family with my wife and two kids. The location, despite been at the entrance of Paris, is very convenient. There is the RER A and line 1 metro accesible which take you anywhere. Many thanks once again. We had the time of our lives in Paris and we are mostly thankful with the staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mohammed Naaser

Stayed 2 nights in Jun 2023

4/10 Poor

Vinod

Stayed 1 night in Jun 2023

6/10 Okay

Zahraa Mohmad

Stayed 2 nights in Jun 2023

10/10 Excellent

Darius

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Well kept and clean with a great staff.
Stayed 1 night in Jun 2023

6/10 Okay

Zahraa Mohmad

Business traveller
Disliked: Room comfort
Orange juice on breakfast was not natural as other stays. It was from concentrated.
Stayed 2 nights in May 2023

8/10 Good

LaQuallia Genelle, Norcross

Stayed 8 nights in Jan 2023

10/10 Excellent

Breona

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!! Fantastic in every way
Response from Pullman Paris La Défense on 19 Dec 2022
Dear Theresa,Thank you so much for this amazing feedback after staying at Pullman Paris La Défense !We hope to welcome you back soon !Sincerely,Louise CourtialGuest Experience Manager

8/10 Good

Edwin, Bartlesville

Travelled with partner
Liked: Cleanliness, staff & service
Just okay
Response from Pullman Paris La Défense on 2 Dec 2022
Dear Edwin,Thank you for sharing your feedback with us.We are glad you enjoyed your overall stay at Pullman Paris La Défense and we wish to welcome you back soon.Sincerely,Louise CourtialGuest Experience Manager

10/10 Excellent

Tal

Stayed 2 nights in Oct 2022
Response from Louise Courtial on 28 Oct 2022
Chère Tal,Un grand merci pour votre superbe retour d'expérience à l'issue de votre séjour au Pullman Paris La Défense.C'est avec un grand plaisir que nous avons pris connaissance de votre pleine satisfaction !Nous espérons vous revoir prochainement ! Sincèrement,Louise Courtial Directrice Expérience Client

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great service... Outdated, run down bedrooms
Perfectly located for a business trip, amazing service, great breakfast. But the bedrooms/bathroom is not at the level of a Pullman hotel. Very disappointing.
Stayed 5 nights in Sep 2022
Response from Louise Courtial on 28 Oct 2022
Dear Guest,Thank you for taking the time to tell us about your recent experience at Pullman Paris La Défense.We are glad to learn that you appreciated your overall stay, especially thanks to the quality of our breakfast and the kindness of our rooms. Regarding your remark, please know that I immediately shared it to our housekeeping Manager so we can take the necessary measures.We hope to see you back soon in Paris !Sincerely,Louise CourtialGuest Experience Manager

10/10 Excellent

RHEA

Travelled with partner
Liked: Cleanliness
Location, access to the hotel. The escalator going to the hotel is always not working. Had to use the stairs to bring luggages
Stayed 3 nights in Sep 2022
Response from Louise Courtial on 27 Oct 2022
Dear Rhea, Thank you so much for taking the time to tell us about your recent experience at Pullman Paris La Défense ! We are truly pleased to learn that you enjoyed your overall stay, especially thanks to the great location of our hotel. Please know that I immediately sent an email to Courbevoie city, in charge of the maintenance of the escalator.We hope to see you back soon in Paris !Sincerely,Louise CourtialGuest Experience Manager

10/10 Excellent

Najwa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
staff were great and hotel was clean and beds were great!
Stayed 2 nights in Sep 2022
Response from Louise Courtial on 27 Oct 2022
Dear Najwa,Thank you so much for your kind words regarding your overall experience at Pullman Paris La Défense !We are pleased to learn that you appreciated your stay, especially thanks to the kindness of our team, the cleanliness of our hotel and the comfort of our rooms ! We are looking forward to welcoming you back to Paris !Sincerely,Louise CourtialGuest Experience Manager

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeepers need to check room supplies always and refill when finished. I ran out of shower gel for 4days and they didn't know until I reported.
Stayed 2 nights in Sep 2022
Response from Louise Courtial on 27 Oct 2022
Dear Fred, Thank you for taking the time to tell us about your recent experience at Pullman Paris La Défense !We are truly pleased to learn that you appreciated your overall stay. Please know that I immediately shared your feedback with our housekeeping Manager so we can make sure that it does not happen again !We hope to see you back soon in Paris !Sincerely,Louise CourtialGuest Experience Manager

2/10 Terrible

ABDULAZIZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Louise Courtial on 11 Oct 2022
Dear Abdulaziz,Thank you for taking the time to tell us about your recent experience.We are deeply sorry that you did not fully appreciate your stay at Pullman Paris La Défense.I kindly invite you to contact me at H3013-QM@accor.com if you agree to give us more details on what happened, so we can take all the necessary measures.We hope that you will give us another chance to fully satisfy you !Sincerely,Louise CourtialGuest Experience Manager

10/10 Excellent

Hermine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Ahmet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovley location freindly staff room was very great air con system was the best i have ever seen in hotels spacous room will recommend
Stayed 3 nights in Aug 2022
Response from Louise Courtial on 2 Sept 2022
Dear Ahmet, Thank you so much for taking the time to tell us about your recent experience with us.We are truly glad that you enjoyed the kindness of our team and the comfort or our rooms !We are all looking forward to welcoming you back soon at Pullman Paris La Défense !Sincerely,Louise CourtialGuest Experience Manager

2/10 Terrible

Osama

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge doesn’t work Shampoo and hand lotion containers doesn’t work Dirty carpet The 2 rooms are outdated We got 1 queen bed instead of 2 twin beds for both rooms We stuck in parking for 15 minutes waiting for someone to open the parking gate for us. We reported the issues in the first day to the Front desk manager and nothing was done By far this not more than 3 stars hotel and the worst in our recant experiences with 5 stars in North America and Europe
Stayed 2 nights in Aug 2022
Response from Louise Courtial on 23 Aug 2022
Dear Osama,Thank you for sharing your feedback with us after staying at Pullman Paris La Défense.We are really sorry that you did not fully appreciate your stay. Please know that I already shared your remarks with our housekeeping Manager so that we can take all the necessary measures regarding the equipment in the rooms.We hope that you will give us another chance to fully satisfy you in the near future !Sincerely,Louise CourtialGuest Experience Manager

10/10 Excellent

Lan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. Staff was great
Stayed 2 nights in Aug 2022
Response from Louise Courtial on 24 Aug 2022
Dear Lan, Thank you for taking the time to share your feedback with us !It is such a pleasure for us to read that you fully appreciate your experience, especially thanks to our amazing team !We hope to see you back soon at Pullman Paris La Défense Sincerely,Louise CourtialGuest Experience Manager

10/10 Excellent

Franck

Stayed 3 nights in Aug 2022
Response from Louise Courtial on 2 Sept 2022
Cher Franck,Nous vous remercions d'avoir pris le temps de nous écrire à l'issue de votre séjour.C'est avec une grande satisfaction que nous avons appris la pleine réussite de votre expérience au Pullman Paris La Défense !Sincèrement,Louise CourtialDirectrice Expérience Client

8/10 Good

WESAM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room, breakfast and location are good
Stayed 2 nights in Jul 2022
Response from Pullman Paris La Défense on 27 Jul 2022
Dear Wesam, Thank you for sharing your feedback with us ! We are truly pleased to read that you appreciated your stay at Pullman Paris La Défense, In particular thanks to the comfort of our rooms, our great breakfast and the good location of our hotel. We hope to see you back soon ! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Viviana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff very helpful
Stayed 2 nights in Jul 2022
Response from Pullman Paris La Défense on 27 Jul 2022
Dear Viviana, Thank you so much for your kind words regarding your stay at Pullman Paris La Défense ! We are truly glad to learn that you fully enjoyed your experience, especially thanks to our amazing team ! We are all looking forward to welcoming you back soon ! Sincerely, Louise Courtial Guest Experience Manager

4/10 Poor

Earnest J, Douglasville

Stayed 1 night in Jul 2022

10/10 Excellent

Ross

Stayed 1 night in Jul 2022
Response from Pullman Paris La Défense on 27 Jul 2022
Dear Ross, We are really glad to read your full satisfaction and we want to thank you for these beautiful stars ! Hoping to get the pleasure to welcome you back at Pullman Paris La Défense. Sincerely, Louise Courtial Guest Experience Manager

8/10 Good

Leonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just back from a great stay at the Pullman La Defense. The reception staff were polite, friendly and helpful. The cleaners were excellent, every day our room was left spotless with clean towels. The hotel is just a short walk from the metro station which is easy to use and the area of La defense is modern and quirky and although we did not eat in this area there are plenty of restaurants and shops around. My only constructive feedback was that the bathroom decor in our room was quite tired and I also used the toilet on the ground floor on our last day which unfortunately had not been cleaned to the high standards that our room had. Overall I would definitely recommend this hotel and area!
Stayed 3 nights in Jun 2022
Response from Pullman Paris La Défense on 27 Jul 2022
Dear Leonie, You took the time to share your experience with us and we would like to thank you for that. The satisfaction of our Guests being our main priority, it is with the greatest attention that we have taken note of your message. We are deeply touched and grateful to read your nice comments regarding the quality of service provided to you.. We hope to see you back soon ! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every single one of the staff here! Room was clean and amazing atmosphere. Close walk to mall, restaurants, grocery store etc.
Stayed 3 nights in Jun 2022
Response from Pullman Paris La Défense on 12 Jul 2022
Dear Samantha, Thank you so much for your kind words regarding your stay at Pullman Paris La Défense ! We are truly glad to learn that you were fully satisfied, especially thanks to our lovely staff, the cleanliness of our rooms, and the great location of our hotel. We are all looking forward to welcoming you back soon ! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Arran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A great hotel for the business area. The staff are fantastic and friendly, especially the lady at breakfast who checks you in for your table.
Stayed 1 night in Jun 2022
Response from Pullman Paris La Défense on 15 Jun 2022
Dear Arran, Thank you so much for this amazing review! The whole team joins me to thank you for your great comments regarding the quality of our service especially during breakfast. We hope to welcome you back soon! Sincerely, Louise Courtial Guest Experience Manager

8/10 Good

Earl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly, helpful and extremely courteous. The room is clean and fine. The barroom is very nice and a very generous size with an excellent walk-in shower. The area is ok. Not a walking area to find outdoor cafes or a places for a bite or a latte. About a 5-7 min walk to the Metro subway.
Stayed 4 nights in Jun 2022
Response from Pullman Paris La Défense on 15 Jun 2022
Dear Earl, Thank you so much for this great review! The whole team is truly pleased to read your compliments regarding their service and the comfort of our rooms and bathrooms. We would be glad to welcome you back soon to Pullman Paris La Défense! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in May 2022
Response from Pullman Paris La Défense on 15 Jun 2022
Cher Gabriel, Toute l'équipe se réjouit de lire votre pleine satisfaction à l'issue de votre séjour parmi nous! A très vite au Pullman Paris La Défense. Sincèrement, Louise Courtial Directrice Expérience Client

10/10 Excellent

SAL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly stuff and professional Good location
Stayed 3 nights in May 2022
Response from Pullman Paris La Défense on 2 Jun 2022
Dear SAL, The whole team thanks you for your compliments regarding the friendliness of our team and the location of our hotel. We hope to see you again very soon to Pullman Paris La Défense. Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Keshia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful hotel. Staff were very friendly. Within close proximity to train Stations, shopping mall and buses. Lovely hotel view. Would definitely choose this hotel again.
Stayed 3 nights in Apr 2022
Response from Pullman Paris La Défense on 29 Apr 2022
Dear Keshia, Thank you so much for recommending Pullman Paris La Défense! We are truly pleased to know that you were fully satisfied with your experience and in particular with the cleanliness and location of our hotel and with the friendliness of our team. We would be delighted to welcome you back soon! Sincerely, Louise Courtial Guest Experience Manager

8/10 Good

Ivy, Lodi

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
clean and modern facility but a bit far from the city, however, 6 minutes walk to the public transportation makes up for this. No hotel shuttle to the airport.
Stayed 3 nights in Apr 2022
Response from Pullman Paris La Défense on 29 Apr 2022
Dear Ivy, We thank you very much for sharing your positive feedback after staying at Pullman Paris La Défense! We are glad to learn that you enjoyed the cleanliness and modernity of our hotel! It would be a pleasure to welcome you again soon! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very satisfied with my stay. The service was very good, the staff were very communicative and helpful and always responds and adapts to your needs. The hotel's location is also very convenient, it is only a few minutes away (walking distance) from the La Défense station and Westfield mall. Overall everything was great and I recommend this for anyone planning on staying in the area.
Stayed 14 nights in Apr 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a hotel and very good.
Stayed 2 nights in Apr 2022
Response from Pullman Paris La Défense on 5 Apr 2022
Dear Mary, The whole team is truly touched by your nice review and we thank you very much! It would be a pleasure to welcome you back soon to Pullman Paris La Défense! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

HAN

Stayed 5 nights in Dec 2021
Response from Pullman Paris La Défense on 10 Jan 2022
Dear Han, Thank you so much for this amazing grade! All the teams is truly glad you fully enjoyed your stay with us and we hope to see you back soon to Pullman Paris La Défense! We wish you a happy New Year! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Jongkyu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2021
Response from Directrice Expérience Client on 27 Dec 2021
Dear Jongkyu, All the team thanks you for this amazing feedback! We are glad you found your stay excellent! :) See you soon at Pullman Paris La Défense and Merry Christmas! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Khanh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman is a fantastic choice for business travelers in Paris / La Défense. Their rooms are nice and comfy. Staff members are friendly and very accomodating. Shout out to Edouard from the restaurant who went above and beyond for us every morning when we came down for breakfast.
Stayed 3 nights in Oct 2021
Response from Pullman Paris La Défense on 28 Oct 2021
Dear Khanh, All the team joins me to thank you for your great review! We are so glad that you enjoyed everything during your stay from the comfort of our rooms to the friendliness of our staff. Edouard and all the team will be truly happy to welcome you back soon to Pullman Paris La Défense. Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Hovert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellent except that it is so hard for uber to find the location.
Stayed 7 nights in Oct 2021
Response from Pullman Paris La Défense on 26 Oct 2021
Dear Hovert, Thank you very much for your kind review. It is a pleasure to read that you found our hotel excellent and we are sorry you had a problem with uber. See you soon at Pullman Paris La Défense! :) Sincerely, Louise Courtial Guest Experience Manager

8/10 Good

Aboubakar, Thiaroye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2021
Response from Pullman Paris La Défense on 26 Oct 2021
Dear Aboubakar, Thank you for your nice review. We are truly happy that you had a nice stay with us and we hope to welcome you back soon at Pullman Paris La Défense! Sincerely, Louise Courtial Guest Experience Manager

10/10 Excellent

Guillaume

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Confortable room. Fast service.Poor Breakfast, i Expected more choice for this hotel level.
Stayed 2 nights in Oct 2021
Response from Pullman Paris La Défense on 26 Oct 2021
Dear Guillaume, All the team thanks you for your kind feedback, what a pleasure to read that you enjoyed your stay with us! We hope that next time we will also please you thanks to our breakfast. See you soon at Pullman Paris La Défense! Sincerely, Louise Courtial Guest Experience Manager

8/10 Good

Redouane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Pullman Paris La Défense on 26 Oct 2021
Cher Redouane, Toute l'équipe se joint à moi pour vous remercier de votre jolie note à la suite de votre séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Sincèrement, Louise Courtial Directrice Expérience Client