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Reviews of Splendid Star Grand Hotel & Spa

4 out of 5
Splendid Star Grand Hotel & Spa
No. 14 Tho Xuong Lane, Au Trieu str, Hoan Kiem District, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 879 reviews" "
Rating 8 - Good. 188 out of 879 reviews" "
Rating 6 - Okay. 69 out of 879 reviews" "
Rating 4 - Poor. 32 out of 879 reviews" "
Rating 2 - Terrible. 31 out of 879 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Manisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay at Splendid Star. The staff is exceptional and helped a lot with booking an overnight bus to Sa Pa and to the airport. They were able to throughly explain our options for transportation and book the right one for us. Location is convenient to many points of interest and there’s great food/coffee all around. Note, since it’s a narrow street, cars cannot come directly to the hotel, but that was not a problem as the pickup person from any of the excursions / bus came to get us on foot and we walked to the vehicle. Other than that it’s a pretty standard 3/3.5 star hotel.
Stayed 2 nights in Mar 2024

6/10 Okay

leah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location and staff. Not so much the room or property.
Stayed 1 night in Mar 2024

8/10 Good

Prompak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a good hotel ,most things were just as i expected , good breakfast and very polite stuff .
Stayed 5 nights in Mar 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

4/10 Poor

Dickson

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel located in the French Quarters in Hanoi. Hotel location far away from main road. Narrow alley street. The hotel and room I had booked was not even the same as shown on Expedia. Hotel owners own several hotels all in the same area. Rooms are dirty, old, and not what I had expected from my booking.
Stayed 1 night in Jan 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

2/10 Terrible

Nga

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not a good stay. It was a very small “mini” hotel in the French Quarters. The coffee and breakfast was not good & this is Vietnam where they’re famous for their hot breakfasts. Will NOT stay here again nor will I refer anyone here. Poor customer service all around.
Stayed 2 nights in Feb 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

6/10 Okay

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed in the room the first night, but then we were upgrade to a larger room with a balcony. The breakfast buffet was delicious. Service was excellent.
Stayed 1 night in Feb 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

8/10 Good

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay!
Stayed 1 night in Feb 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, quiet clean room! Great location! Receptionists Mr. Dong, Ms. Rose and masseuse Hana were all incredible! Continental breakfast was great too!
Stayed 1 night in Feb 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good value for money, comfy beds and close to amenities and friendly staff
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

8/10 Good

Steve, Perth

Travelled with partner
Basick hotel down a lane way,church next door and a wake up with bells at 430am every day the water presher is low in shower but staff are good and lockation is convenient. Brecfast is ok. Rooms are basick but ok for a3.5 star. Thank ypu to all the staff as they are grate.
Stayed 3 nights in Feb 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

8/10 Good

Enkhtamir, Stafford

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very good location and friendly staff. Nice breakfast.
Stayed 2 nights in Feb 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

6/10 Okay

andrew

Stayed 3 nights in Jan 2024

10/10 Excellent

Quynh Tran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the staff were helpful and friendly. The hotel is located in a small alley, so if you arrive in a 4-wheeled vehicle, you'll be dropped off on the main road and then walk (~2-3 minutes) to the hotel. My room was facing St. Joseph Cathedral, so I could hear the bells ring throughout the day and at night. It personally didn't bother me too much, but could be a distraction to others. Overall, I enjoyed my stay at Splendid Star Grand Hotel & Spa.
Stayed 2 nights in Jan 2024
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

bin Roslan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the most convenient hotel in the old quarter. Love the stay, the staff and the breakfast spread. Would definitely stay at splendid again in the future! (hopefully next time I'd get a building with an elevator). Love you guys and see you all very soon!
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Ahmir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, efficient and courteous. Ding and the staff caters to all our needs during our stay. Thank you!
Response from Splendid Hotel Team on 19 Mar 2024
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was a delight, the food fresh and tasty. A good variety from fresh fruits, egg omelet, bacon, pork balls, mixed vegetables Vietnamese style and delicious plus ordered chicken or beef soup. Superb coffee Vietnamese style.
Stayed 8 nights in Dec 2023

10/10 Excellent

Emily

Stayed 2 nights in Jan 2024

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Splendid Star, we came back twice in one trip! Mr Harry and his team are all super friendly and helpful. A highly recommended place to stay in Old Quarter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great. Breakfast had a good tasty selection. Went of the recommended Ha Long Bay boat trip which was well worth it. Wifi access intermittent in the room but hey, you don’t go to Vietnam to surf the web. You can do that at home. Overall, for the price, friendliness, location, this place is excellent value for money.
Stayed 4 nights in Dec 2023
Response from Splendid Hotel Team on 6 Jan 2024
Thank you so much for your reviews.It motivates us a lots.See you next time.

6/10 Okay

Mr Fenil, Singapore

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location with very friendly staff. The room was a bit dusty and the church nearby was very noisy due to the bells ringing regularly. It’s a good place to stay for a short visit.
Stayed 1 night in Dec 2023
Response from Splendid Hotel Team on 6 Jan 2024
Thank you so much for your feedback.Sorry for any inconveniences.See you next time

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific staff were very welcoming and helpful. The room was very nice, and overall experience was great value.
Stayed 2 nights in Dec 2023
Response from Splendid Hotel Team on 6 Jan 2024
Thank you for staying with us.We truly appreciated it.See you again soon

10/10 Excellent

juli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel staff were fabulous. They were friendly, kind, loved our kids, and helpful! The hotel was in a wonderful location and it was so easy to navigate.
Stayed 2 nights in Dec 2023
Response from Splendid Hotel Team on 6 Jan 2024
Thank you so much for staying with us.We would love to welcome you again in the future.See you soon

2/10 Terrible

Mehmet Sait

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very misleading to have the word spa next to the name of the hotel!
Stayed 2 nights in Dec 2023
Response from Splendid Hotel Team on 6 Jan 2024
Dear Mr/Ms. Mehmet,Thank you so much for your feedback.However, our hotel have spa in the building. I don't understand what is misleading here.Thank you for your sharing by the way.

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the French Quarter. Very convenient to walk to the night markets. Hotel is on a side street so it is very quiet at night. Customer service was excellent. You can book all kinds of tours from the hotel. We booked our luxury tour to Ha Long bay there.
Response from Splendid Hotel Team on 6 Jan 2024
Thank you so much for staying in our hotel.It is truly an honor to have you here with us.See you again soon

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Splendid Hotel Team on 6 Jan 2024
Thank you so much for your feedback.We would love to welcome you here again soon.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a great location to access the old quarter and Hoan Kiem lake and great street food.
Stayed 10 nights in Nov 2023
Response from Splendid Hotel Team on 6 Jan 2024
Thank you for your sharing.It motivates us a lots.See you again soon

10/10 Excellent

Davide

Stayed 1 night in Nov 2023
Response from Splendid Hotel Team on 6 Jan 2024
Thank you for your feedback.We truly appreciated it.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful service
We had a great stay at the Splendid Grand. The best part was the wonderful service, great breakfast each morning and awesome location in Hanoi’s old quarter
Stayed 1 night in Nov 2023
Response from Splendid Hotel Team on 17 Nov 2023
Thank you so much for your reviews.We appreciate it.

10/10 Excellent

HIEN

Great service!
Stayed 1 night in Oct 2023
Response from Splendid Hotel Team on 1 Nov 2023
Thank you so much for your feedback.We truly appreciated it.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Splendid Hotel Team on 15 Oct 2023
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Joyanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was extremely hospitable, everyone was so nice and even gave me good recommendations for food and sightseeing in the area. Hotel was clean and located in a very nice area, convenient for walking to attractions.
Stayed 2 nights in Oct 2023
Response from Splendid Hotel Team on 7 Oct 2023
Thank you so much for your compliments.Thank you for staying with us.See you again soon

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, very nice and helpful staff!! 😃
Response from Splendid Hotel Team on 27 Sept 2023
Thank you for your compliments.And thank you so much for staying with us.

8/10 Good

ROGELIO, Kapolei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right for the price. The only setback is its location. A challenge especially when weather is bad.
Stayed 3 nights in Sep 2023
Response from Splendid hotel team on 19 Sept 2023
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Christy, Spanaway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Splendid Hotel. The room was clean and the staff were very accommodating. Mr. Harry helped us with setting up transportation and tours for the sites we wanted to see. He also helped us with transportation to our previously reserved hotel in SaPa including tours and meals through his partner hotel (Golden Villa SaPa). He set up a driver to pick us up and return us to our hotel daily in SaPa for breakfast and lunch and tour guides came to our hotel to take us on our trekking tours. We didn't have to worry about a thing! Mr. Harry was an integral part of making our trip to Hanoi and SaPa very memorable! Our room was overlooking an alley road and the view was of buildings, but we had a great view of St Joseph Cathedral! Be warned that the bells from the cathedral are loud and ring very early in the morning. We didn't mind them, but some might not want there sleep interrupted. I actually got up early and sat out on the balcony waiting to hear them! The balcony is very small, but it was nice to have one. Breakfast was served daily and had a nice variety of choices each day. I would recommend this hotel to anyone visiting Hanoi.
Response from Splendid Hotel Team on 1 Nov 2023
Thank you so much for your detail feedback.We hope that we can see you again in the near future.Thank you for staying with us.

4/10 Poor

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Splendid Hotel Team on 15 Sept 2023
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

KIEU DIEM

Liked: Cleanliness, staff & service, amenities
Awesome
Stayed 3 nights in Sep 2023
Response from Splendid hotel team on 12 Sept 2023
Thank you so much for your compliments.We are glad that you have had a nice time with us.See you again soon

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time.
Very good stay. Room was clean and beautiful. Harry and his team made the stay that much better!
Stayed 4 nights in Aug 2023
Response from Splendid Hotel Team on 28 Aug 2023
Thank you so much for your compliments.We are glad that you have had a nice time with us.See you again soon

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Splendid were what made this hotel experience very special. The front desk staff doormen were welcoming and friendly!
Stayed 2 nights in Jul 2023
Response from Splendid Hotel Team on 5 Aug 2023
Thank you so much for your feedback.We appreciated it.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Splendid Hotel Team on 5 Aug 2023
Thank you so much for your feedback.We appreciated it

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ding Dong is the bestselling
Response from Splendid Hotel Team on 30 Jul 2023
Thank you so much for your reviews.We appreciated it.

10/10 Excellent

brad

Liked: Cleanliness, staff & service, property conditions & facilities
It’s hidden away in an alley but it is in a convenient area
Stayed 2 nights in Jul 2023
Response from Splendid Hotel Team on 27 Jul 2023
Dera Mr. Brad,Thank you so much for your reviews.We hope that we can see you again in the future.

10/10 Excellent

Kennetha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel gives great value for the money! Very budget friendly but the staff was amazing! Mr Dong is full of energy and ready to meet your every accommodations. We were here visiting for our Anniversary and Mr Dong made sure we felt special! He he personally came out to talk to the taxi driver after the previous to drivers came and left because we had so much luggage! The whole staff is amazing! Mr Dong also got us on a tour after it had started we are so grateful for everything!
Stayed 2 nights in Jul 2023
Response from Splendid Hotel Team on 27 Jul 2023
Thank you so much for spending your precious time to give us a detail feedback.We truly appreciated it.See you again soon.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not at all “Splendid” rundown and in need of work.
Only plus we found with the hotel was the location and at check in, the people were pleasant and friendly. Photos are a complete misrepresentation, and falsely advertised grandeur. Instead of getting three rooms with balconies, and nice furniture (as the photos show), we got for all three rooms we booked be would be equivalent to probably a hostel - toilet in the shower, one pillow per person and dirty. No views- all three rooms looked into another buildings l. A dark staircase, that at the time of our arrival was blocked by a mattress so therefore posing a huge fire risk. Wi-Fi only worked per floor inconvenient when going up and down between three rooms as we were a family. As there is only two rooms per floor. Plus the room locking system was out of date and in one of the rooms didn’t work properly (although with brute force it did eventually lock). When we inquired as to where the room we had booked was they said they only had one of that room and it was fully booked. We asked for a refund on the means of falsely advertised we were told no and refused by the manager. The said if we stayed for 24hrs they would “upgrade" to better rooms. But we just walked without refund out as it wasn’t worth ruining an excellent holiday, with a run down, potentially unsafe, old building.This hotel needs some real care and upgrades to to be worth even close to the money we paid. Completely disappointed by this hotel as we paid good money for it, only to find it was a scam.
Stayed 4 nights in Jul 2023
Response from Splendid Hotel Team on 27 Jul 2023
Dear Customers,You booked a Superior Double room with us and we had provide the exact room type for you. You see our hotel front page with the pictures of the Junior Suite room type and had a misunderstanding with it.Our hotel had been fully booked on that day , and we promise to provide a higher standard , better room next day for you when there are rooms available, although it is your fault for not checking the room details carefully when you booked.You didn't check and you said we scammed you.That is not fair.

10/10 Excellent

Louise

I highly recommend staying here.. the staff were amazing, especially Lily & Mr Harry. All the staff were friendly and went out of their way to help you in any way.. if I ever went back, I would definitely go back here 😊
Stayed 13 nights in Jul 2023
Response from Splendid Hotel Team on 18 Jul 2023
Thank you so much for your review.We would love to welcome you here again in the near future.

10/10 Excellent

Holly

Stayed 1 night in Jul 2023
Response from Splendid hotel team on 4 Jul 2023
Thank you for your feedback.We truly appreciated it.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This small hotel seemed very personalized. The staff were very welcoming and remembered/recognized us every time we entered. Situated in the heart of the Old Quarter of Hanoi, it's very convenient, but also very quiet, tucked away in a clean and airy alleyway - you'll be able to get a peaceful night's sleep here but don't expect any extraordinary room views. We found it a bit strange that they requested us to keep our room key at the front desk whenever we left (they said they only had 1 key and were concerned about us losing it outside), but after staying with them I felt they were trustworthy. (After all, most hotels have spare keys to access rooms anyway.) They also have a nice international breakfast on the first floor. For an affordable option that is safe and in a good location, I recommend this hotel.
Response from Splendid hotel team on 28 Jun 2023
Thank you so much for your feedback.We truly appreciated it

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in great location for walking.
The Splendid Star Grand Hotel was wonderful. Positives- staff work hard to make your experience the best (including arranging tours if you want), room was very spacious and comfortable (we were on 6th floor with patio and the space was fantastic), air conditioning was great (very well needed in June when we were there), continental breakfast was good, location is fantastic to get to lake where night markets happen, the water puppet show is, and there are many stores and shops around. Things to note- there is an elevator but not all the way to the street- about 12 stairs to get to it. Taxi has to park a block or two away as entrance in alley where cars cannot go, church is close so bells ring regularly. All are matters the hotel cannot control though. So everything they can control is well done. Also note Au Lac family restaurant is close and it’s great food with nice staff and good prices. So if you do stay here I would recommend!
Stayed 4 nights in Jun 2023
Response from Splendid Hotel on 21 Jun 2023
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Meng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Spoke several languanges and helped with our luggage. Rooms are good and location is very walkable to Hoan Kiem lake and other attractions. Only downside is hotel is in an alley and cars cannot drop you off right at the hotel. only 3 minutes walk to the hotel.
Stayed 1 night in May 2023
Response from Splendid Hotel on 21 Jun 2023
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and neat. Staff and service was good.
Stayed 1 night in Jun 2023
Response from Splendid Hotel on 14 Jun 2023
Thank you for your review.We truly appreciated it.