Interior entrance

Reviews of Westmark Inn Skagway

2 out of 5
Westmark Inn Skagway
3rd And Spring St, Skagway, AK

Reviews

8.2

Very good

Rating 10 - Excellent. 141 out of 389 reviews" "
Rating 8 - Good. 153 out of 389 reviews" "
Rating 6 - Okay. 65 out of 389 reviews" "
Rating 4 - Poor. 24 out of 389 reviews" "
Rating 2 - Terrible. 6 out of 389 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Paul

Travelled with partner
Disliked: Staff & service
Important to note check-in time was 2pm with check-out by 10am. Busy property largely dedicated to cruise ship clients. Convenient location from which to explore Skagway. Room was small - definitely could use an update. Staff not the most friendly-perhaps they work long hours. Few other accommodation options in Skagway.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Skagway. Only real thing was, they still use Actual Keys
Stayed 2 nights in Jun 2023
Response from Hayley Balliet - Front Office Manager on 26 Sept 2023
Thank you!!

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities
Nice place well located
Stayed 1 night in Sep 2023
Response from Hayley Balliet - Front Office Manager on 13 Sept 2023
Thank you!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Not a criticism of the property, but I didn't realize that internet access is very limited in Skagway in general
Stayed 1 night in Sep 2023
Response from Hayley Balliet - Front Office Manager on 13 Sept 2023
Thank you for your review!

10/10 Excellent

Tarie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff were friendly and helpful. It was also quiet, hard to beat in a busy town!
Stayed 1 night in Sep 2023
Response from Hayley Balliet - Front Office Manager on 15 Sept 2023
Thank you!! I am so glad you enjoyed your stay.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hayley Balliet - Front Office Manager on 13 Sept 2023
Thank you!

10/10 Excellent

KRAIG, WINCHESTER

Stayed 1 night in Sep 2023

8/10 Good

Sara

Stayed 2 nights in Sep 2023

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing missing is a mini fridge.
Stayed 1 night in Sep 2023
Response from Hayley Balliet - Front Office Manager on 11 Sept 2023
Thank you for your feedback!

8/10 Good

Edward

Stayed 2 nights in Sep 2023
Response from Hayley Balliet - Front Office Manager on 10 Sept 2023
Thank you!

6/10 Okay

Anne, Burnaby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for 4, but had supplies for only 2 when we checked in. Missing supplies were brought when requested.
Stayed 2 nights in Aug 2023
Response from Hayley Balliet - Front Office Manager on 10 Sept 2023
Thank you for your feedback!

10/10 Excellent

maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old western type place and town really unique!
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 10 Sept 2023
Thank you very much!

8/10 Good

Michelle

Stayed 2 nights in Sep 2023
Response from Hayley Balliet - Front Office Manager on 6 Sept 2023
Thank you!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was excellent
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 4 Sept 2023
Thank you!

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Contstant water pipe noise ? ...kept us both up for most of the nite. Asked for wake up call at 6 am...never received it.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 2 Sept 2023
Thank you for your feedback. I am so sorry to hear that your stay was not up to our usual standards.

10/10 Excellent

Ben Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet
Stayed 4 nights in Aug 2023
Response from Hayley Balliet - Front Office Manager on 27 Aug 2023
Thank you!

4/10 Poor

Terry

Liked: Cleanliness, property conditions & facilities
No wifi in rooms only in lobby and restaurant but a hidden wifi not easy to join, expensive mediocre buffet, ran out of coffee English muffins and more, no elevator, not all rooms easily accessible, a lot of money for what you get.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 24 Aug 2023
Thank you very much for your feedback. I am so sorry to hear that your stay did not meet our normal standards!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun little small town feel. Quiet room with comfortable beds.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 24 Aug 2023
Thank you!

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 24 Aug 2023
Thank you!

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool hotel. Rooms and bathroom were interesting and unique. But beds were hard and uncomfortable.
Stayed 1 night in Jul 2023
Response from Hayley Balliet - Front Office Manager on 24 Aug 2023
Thank you very much for the feedback.

6/10 Okay

ronda, Ketchikan

Liked: Cleanliness, staff & service, property conditions & facilities
There was no wifi in the room
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 24 Aug 2023
Thank you for the feedback!

8/10 Good

Piers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 20 Aug 2023
Thank you!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical property centrally located in the heart of the town.
Stayed 2 nights in Aug 2023
Response from Hayley Balliet - Front Office Manager on 20 Aug 2023
Thank you!

8/10 Good

phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice and pleasant to deal with. I and my two young kids were given a room on the second floor furthest away from the lobby. The connection for the cable TV was brutal - very snowy. I called the front desk and they sent two people to try and make it better (i.e. tighten the connections). They were unsuccessful, but nice about it. Theymentioned it being the room furthest away, and also the weather, etc, etc. Wi-fi is only available in the lobby area.
Stayed 2 nights in Aug 2023
Response from Hayley Balliet - Front Office Manager on 18 Aug 2023
Thank you for your feedback! I am sorry about the TV - we have someone looking into that now. I am very glad that you enjoyed your stay overall!

10/10 Excellent

Faye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great location, shuttle service snd good food
Stayed 2 nights in Aug 2023
Response from Hayley Balliet - Front Office Manager on 18 Aug 2023
Thank you!

10/10 Excellent

Gregory S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accommodations, great location and a great shuttle service.
Stayed 2 nights in Aug 2023
Response from Hayley Balliet - Front Office Manager on 14 Aug 2023
Thank you!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Very clean. Desk clerks were friendly and helpful. Television reception is bad. There is no internet in the room and it is slow in the lobby.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 14 Aug 2023
Thank you for your review and feedback!

6/10 Okay

Mark

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small rooms, pair of old socks and shoe in room. $24 for breakfast. Too expensive for what you should be getting. Checkin took about 45 minutes because of cruise ships coming in
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 11 Aug 2023
Thank you so much for your feedback. I am so sorry to hear that your room was not up to our standards on this occasion!

6/10 Okay

Nayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Early checkout is a surprise, 10 am makes excursions hard to plan.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 10 Aug 2023
Thank you for your feedback!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is well maintained. It has an old classic charm that is fitting for the setting in the Klondike.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 10 Aug 2023
Thank you so much!

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, staff & service
Very nice location, friendly staff. Be forewarned, no wifi in rooms, no ac in rooms, if you open the window to cool the room you will endure loud music from the bar next door, and for our room - the banging lid of the dumpster below.
Stayed 2 nights in Aug 2023
Response from Hayley Balliet - Front Office Manager on 8 Aug 2023
Thank you for your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 8 Aug 2023
Thank you!

10/10 Excellent

Yolaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the style …
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 8 Aug 2023
Thank you!

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good stay
Easy check-in, room was ready an hour before check-in. Room is fairly small but fine for a short stay. Centrally located to everything. Breakfast ends really early - 9am, so we didn't get to try it and there is no where else to have breakfast in town. You have to wait until 11am until the restaurants open and it's only lunch tupe food. Overall good stay.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 5 Aug 2023
Thank you for your review and feedback!

8/10 Good

Eldon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, very comfortable, helpful staff, with one unusual feature: the internet can only be used in the sitting area on the first floor near the front desk. Means that you can't use your computer in your room or elsewhere. Never experienced such a restriction before.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 5 Aug 2023
Thank you!

10/10 Excellent

Mr D Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, good staff, great location.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 4 Aug 2023
Thank you!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was exceptional.
Stayed 1 night in Aug 2023
Response from Hayley Balliet - Front Office Manager on 3 Aug 2023
Thank you!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Very nice staff. Good breakfast. Staff let us leave our car parked for the day after we checked out, while we went on a tour of a glacier.
Stayed 1 night in Jul 2023
Response from Hayley Balliet - Front Office Manager on 1 Aug 2023
Thank you for your review! I'm so glad you enjoyed your stay.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to hiking trails
Stayed 1 night in Jul 2023
Response from Hayley Balliet - Front Office Manager on 28 Jul 2023
Thank you!

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really cute. I enjoyed the decor and ambiance, it added to the experience of being in Skagway. Very clean, staff were friendly, and the bed was comfy. Great location, right in town and very walkable to shops and restaurants. The only downside was that the tv was a bit staticky and the wifi only worked in the lobby and lounge areas but that definitely did not ruin our stay. We were very happy with our stay and would recommend it to other travellers.
Stayed 1 night in Jul 2023
Response from Hayley Balliet - Front Office Manager on 28 Jul 2023
Thank you for your review! I am glad you had a good time.

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Typical hotel. Nice little cafe and restaurant. comfortable bed. easy walking in town.
Stayed 2 nights in Jul 2023
Response from Hayley Balliet - Front Office Manager on 28 Jul 2023
Thank you!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Fabulous place…..staff are wonderful…love Skagway……
Stayed 2 nights in Jul 2023
Response from Hayley Balliet - Front Office Manager on 29 Jul 2023
Thank you so much!

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an old world atmosphere which is very pleasant. The food is good in the dining room. We would have liked to have a fridge in the room.
Stayed 2 nights in Jul 2023
Response from Hayley Balliet - Front Office Manager on 27 Jul 2023
Thank you for your feedback & for staying with us!

8/10 Good

William

Liked: Cleanliness
Clean and close to everything. My room was small, but did the trick. The lack of wifi in the rooms is behind-the-times and an inconvenience for travelers, especially from outside the U.S. who may have limited phone/internet capabilites or need to pay an arm and a leg to engage them. There's no A/C either and it was rather humid during my visit. There was a fan in the room which helped somewhat. A recurring theme throughout many (but certainly not all) businesses in tourism-heavy Skagway, the overall experience at this hotel can be rather impersonal and transactional, with not a lot of pleasantries or extra-mile service offered or involved. The person checking me in wasn't particularly interested in anything other than getting my ID, giving me the key and getting back to whatever he was doing when I arrived, which left me feeling more like a pest than a guest. The ten a.m. checkout caters to the cruise ship crowd and if you're not out by then, staff will be calling you because the next tide of visitors will be coming in shortly. That said, if you want to spend a fun night on the town after most of the tourists get back on the ship, it's close to the Bonanza, the Red Onion and Happy Endings bar one street over from Broadway, all of which I would recommend checking out. It could get better at the quasi-warm fuzzies and put wifi throughout the building but, overall, it's clean and usually has rooms when other places in town are booked up.
Stayed 2 nights in Jul 2023
Response from Hayley Balliet - Front Office Manager on 25 Jul 2023
Thank you for your feedback. I am so sorry to hear that your check-in experience wasn't up to par. We pride ourselves on our guest service and want everyone to feel welcome here! I'm glad your experience overall was a good one and that you enjoyed your time in Skagway.

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The television was very poor. I told the front desk and they said they'd check into it.
Stayed 2 nights in Jul 2023
Response from Hayley Balliet - Front Office Manager on 20 Jul 2023
Thank you for your feedback! I am sorry that our television was not up to standards.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Response from Hayley Balliet - Front Office Manager on 15 Jul 2023
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Great place. Clean and comfortable.
Stayed 2 nights in Jul 2023
Response from Hayley Balliet - Front Office Manager on 15 Jul 2023
Thank you!

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were immaculate, terrific restaurant onsite, and located right in the heart of Skagway!
Stayed 1 night in Jul 2023
Response from Hayley Balliet - Front Office Manager on 15 Jul 2023
Thank you so much!

10/10 Excellent

Patrick

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice surprise a must stay in Skagway
Stayed 1 night in Jul 2023
Response from Hayley Balliet - Front Office Manager on 14 Jul 2023
Thank you!