Living area

Reviews of One Pacific Hotel & Serviced Apartments

3 out of 5
One Pacific Hotel & Serviced Apartments
177, Jalan Macalister, Georgetown, George Town

Reviews

8.6

Excellent

Rating 10 - Excellent. 103 out of 244 reviews" "
Rating 8 - Good. 115 out of 244 reviews" "
Rating 6 - Okay. 21 out of 244 reviews" "
Rating 4 - Poor. 5 out of 244 reviews" "
Rating 2 - Terrible. 0 out of 244 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zhi Xue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Dec 2023

10/10 Excellent

ZiJie, Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room design is nice and spacious except some facilities eg. bathroom light sometimes keep flashing and the tv reception not good when heavy rain comes the channels will go offline. After rain has stopped one of the chinese channel still continues to go offline.
Stayed 3 nights in Dec 2023

10/10 Excellent

Loy Meau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

SIAW

Travelled with family
Liked: Staff & service
Staff is super friendly. Tiles on bathroom could use some upgrade, but overall, the place is very clean.
Stayed 2 nights in Sep 2023

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well run and clean, with staff only too willing to assist with any questions/support in relation to local restaurants, transport options, and attending to room cleaning/topping up amenities, etc. I would have provided a five star rating if the bed wasn’t just so uncomfortable (too firm for a seven night stay).
Stayed 8 nights in Sep 2023

8/10 Good

YOKE MENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the room. Spaciousness of the room. Friendliness of staff. Eating place easily accessible. A well known hospital opposite.
Stayed 3 nights in Sep 2023

4/10 Poor

LIA

Disliked: Cleanliness, staff & service, property conditions & facilities
they never clean up the Glass we used at the room.
Stayed 4 nights in Sep 2023

10/10 Excellent

Qiang

Stayed 1 night in Aug 2023

10/10 Excellent

Qiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limitless bit outdated, but overall nice.
Stayed 1 night in Aug 2023

6/10 Okay

Pacharapong

Disliked: Staff & service
location very closed by georgetown area, great food near by. On the rainy day you have to pay rent for the umbrella at the reception
Stayed 2 nights in Jul 2023

8/10 Good

SAMUEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay with Great Convenience
Our stay is amazing with friendly staff at housekeeping and front desk. The rooms are also great enough for a group of 3 for us, and can host up to 4 pax. Just that the bathroom in my room has spider webs, and would be great if that can be cleared up. Other than that, the room was awesome. It has a little dining table which is awesome for us to feast our dinner and supper on rainy nights. Overall a great stay, thank you. It is also important to note that there is a pharmacy and convenience store at the ground floor so it is really convenient if you are missing anything. :)
Stayed 3 nights in Apr 2023

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Clean, quiet, comfortable. Strong AC, but the room stays cool most of the time without it. Friendly staff. I will stay here again.
Stayed 3 nights in Mar 2023

10/10 Excellent

Muhammad Hafiz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely repeat
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great fun at Penang
The room is spacious and clean. Good housekeeping service too. Location is good as easy accessible to many good food amd places of interests via car.
Stayed 3 nights in Feb 2023

6/10 Okay

Ivy

Stayed 2 nights in Feb 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was reasonably spacious, with room to move for 2 adults, nice solid bed, bathroom is well appointed the room has a safe deposit box which is handy, it has a laundry room with a rm30 per wash. The parking is free and easily accessible.Location along McAllister Road is great for food, 15 minutes walk to New Lane.
Stayed 3 nights in Feb 2023

10/10 Excellent

Parimila, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service was good. Booked family room. Their rooms were clean and well kept. Also the location of the hotel is very strategic. Most of the tourist spot locations are in walking distance. They also had 7-eleven just beside the hotel which is very convenient. Just that the check in takes some time if you go on peak time and also their parking is limited.
Stayed 1 night in Feb 2023

8/10 Good

Chee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

10/10 Excellent

Kalid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
simple the best

10/10 Excellent

Mian Mohsin, Lahore

Stayed 1 night in Jan 2023

10/10 Excellent

ZUNAIDAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok good
Stayed 1 night in Dec 2022

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean accommodation, located in a nice part of town. Would recommend for short stay.
Stayed 1 night in Dec 2022

6/10 Okay

Tee Mian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
sofa quite old. TV programmes so limited. Boring. The surrounding coffee shops closed by 4pm.

10/10 Excellent

Soon Meng

Stayed 3 nights in Sep 2022

8/10 Good

Michael kok mun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs very polite and helpful
Stayed 4 nights in Sep 2022

8/10 Good

PENG NGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very honest to return my daughter's jacket which she forgot when we check out. Thank you the staff involved and the hotel.
Stayed 4 nights in Sep 2022

10/10 Excellent

MAHJOUB, Doha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious ant 35 sqm! The windows are big so light comes in . It is near GeorgeTown historic centre so we can visit the town , have dinner and enjoy the street art then have s peaceful night sleep away from noisy bars and restaurant within Georgetown who can stay open until 7 am!
Stayed 3 nights in Aug 2022

10/10 Excellent

Valentine

Stayed 4 nights in Aug 2022

10/10 Excellent

SHEONON ZHENG

Stayed 2 nights in Jun 2022

10/10 Excellent

Telekom Malaysia Berhad Wong Sack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheapest and affordable pricing among hotels.
Stayed 4 nights in Jun 2022

8/10 Good

Wei Han

Stayed 1 night in May 2022

8/10 Good

Geok Choo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

4/10 Poor

Michael

Stayed 1 night in Apr 2022

10/10 Excellent

Mathi

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Enn Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but noisy
Nice and clean place. But there is no sound proof at all. Constantly hearing children playing, screaming, crying through the hallway although they are in their room. Chair screeching and moving from the floor above doesn't help. You cannot have a quiet moment for awhile. You can expect others to hear you as well.
Stayed 1 night in Dec 2021

10/10 Excellent

Norziha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfying, clean and value for money
Stayed 1 night in Nov 2021

10/10 Excellent

PANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

SOH

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean. But the bed is a bit hard
Stayed 2 nights in Dec 2020

8/10 Good

WillC, Selangor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy upon arrival. Bed was a tad bit on a hard side and the walls are thin. Can hear other guests coming in/out of the elevator.
Stayed 1 night in Aug 2020
Response from The Management on 8 Sept 2020
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

balasubramaniyam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Management on 1 Sept 2020
Thank you for your feedback. We hope you had an enjoyable stay with us and hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from The Management on 1 Sept 2020
Thank you for your feedback. We hope you had an enjoyable stay with us and hope to see you again.

8/10 Good

Kechin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from The Management on 18 Mar 2020
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
good room though could be a bit noisy at night
we like the room it was spacious, and clean... However the downside was.... bed was a bit hard and only two pillows, (low quality ones) would be better to have a few more, considering the quality of pillows. also we got a room which was facing the street and the window seal is broken so we cant lock the window. During the night there was a parade/event on the street with very loud music up until 3.30 AM so we couldn't sleep until 4 AM which was quite irritating as the hotel did not notify this before we book the room. breakfast was adequate, nothing fancy, just some rice, noodle, potatoes, sausage, coffe/tea, breads but enough and quite pleasant. the restaurant is quite spacious and clean.
Stayed 2 nights in Feb 2020
Response from The Management on 18 Feb 2020
Dear Ms Patricia, Thank you for the feedback and for staying with us. We shall look into the window seal as mentioned and as for the pillows, we do provide additional upon request.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The Management on 16 Jan 2020
We appreciate your feedback! Thank you for staying with us.

10/10 Excellent

Goat Lan

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are travelling in 3-4, do book a suite with 2 bedrooms. It's large and clean.
Stayed 3 nights in May 2018
Response from The Management on 29 Oct 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

KOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Management on 9 Sept 2019
Thank you for staying with us. We appreciate the feedback!!

8/10 Good

Goat Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from The Management on 25 Jun 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and corridors Clean. Good location near town. Friendly staff.
Stayed 5 nights in Jun 2019
Response from The Management on 20 Jun 2019
Thank you for staying with us. We appreciate your feedback!