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Hotel Jen Penang by Shangri-La

Star Rating
4 out of 5

Information

Reviews

4.2 / 5Very Good
1,952 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    KOMTAR
    2 min walk
  • Popular Location
    1st Avenue Mall
    3 min walk
  • Popular Location
    Prangin Mall
    4 min walk
  • Airport
    Penang (PEN-Penang Intl.)
    16 min drive

Choose dates to view prices

Book online or call:

03 7724 9556
  • Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room, 2 Single Beds

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Deluxe Room, 1 King Bed (Club)

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room, 2 Single Beds (Club)

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details

About this area

George Town

In the city centre, Hotel Jen Penang by Shangri-La is in George Town's Downtown George Town neighbourhood, an area with good airport proximity. Gurney Drive and Swettenham Pier Cruise Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Penang Times Square and Gurney Plaza. Travelling with kids? Consider Penang Butterfly Farm and ESCAPE Adventureplay. Our guests appreciate the hotel's central location.

What's nearby

  • Popular Location
    KOMTAR - 2 min walk
  • Popular Location
    1st Avenue Mall - 3 min walk
  • Popular Location
    Prangin Mall - 4 min walk
  • Popular Location
    Penang Times Square - 6 min walk
  • Popular Location
    Leong San Tong Khoo Kongsi - 13 min walk

Getting around

  • Penang (PEN-Penang Intl.) - 25 min drive

Restaurants

  • Where to eat
  • Cafe Jen – Restaurant offering local and international cuisine. Serves breakfast, brunch and lunch daily. Kids' menu available.
  • Lobby Lounge – Café offering local and international cuisine. Serves light fare daily.

About this property

Hotel Jen Penang by Shangri-La

Family-friendly hotel connected to a shopping centre in George Town with free parking
This hotel features a restaurant, an outdoor pool and a 24-hour health club. Free WiFi in public areas, free self parking and a free beach shuttle are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site. All 443 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and LED TVs with satellite channels. 24-hour room service, down duvets and free bottled water are among the other amenities available to guests.
Hotel Jen Penang by Shangri-La offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.
In addition to an outdoor pool and a kids' pool, Hotel Jen Penang by Shangri-La provides a 24-hour health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on-site, and wired and wireless Internet access is complimentary.
This 4-star property offers access to a business centre and a limo/town car service. This family-friendly hotel also offers spa services, tour or ticket assistance and multilingual staff. For a surcharge, a round-trip airport shuttle (available 24 hours) is offered to guests. On-site self-parking is complimentary.
Hotel Jen Penang by Shangri-La has designated areas for smoking.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Policies

Check-in

Check-in between 3:00 PM - 6:00 AM
Late check-in subject to availability
Express check-in

Special check-in instructions

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

Payment types

American ExpressJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MYR 3 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 45 for adults and MYR 23 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Hotel Jen Penang
  • Jen Penang
  • Hotel Jen Penang George Town
  • Traders Hotel Georgetown
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Jen Penang George Town
  • Jen Penang By Shangri La
  • Hotel Jen Penang by Shangri-La Hotel
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang by Shangri-La Hotel George Town

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: MYR 45 for adults and MYR 23 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool umbrellas

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Braille signage

More

  • Designated smoking areas (fines apply)
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Bathrobes
  • bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • 40-inch LED TV
  • premium channels
  • satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Nearby things to do

Where to eat

  • Cafe Jen – Restaurant offering local and international cuisine. Serves breakfast, brunch and lunch daily. Kids' menu available.
  • Lobby Lounge – Café offering local and international cuisine. Serves light fare daily.
4.2

Very Good

5 - Excellent
823
4 - Good
883
3 - Okay
172
2 - Mediocre
49
1 - Poor
25
4.3
Cleanliness
4.3
Service and Staff
4.2
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

modern look with great furnishings and attentive staff and service

Stayed 3 nights in Dec 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Nov 2019

    4/5 Good

    • Liked: Cleanliness, staff & service

    Pleasant stay. Food can be improve breakfast was not good.

    Stayed 3 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I enjoyed lounge floor service and complementary drinks.

    Stayed 2 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 4 nights in Nov 2019

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