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Reviews of Garden Inn

3 out of 5
Garden Inn
41, Anson Road, Georgetown, George Town, Penang

Reviews

6.8
Rating 10 - Excellent. 25 out of 200 reviews" "
Rating 8 - Good. 75 out of 200 reviews" "
Rating 6 - Okay. 65 out of 200 reviews" "
Rating 4 - Poor. 24 out of 200 reviews" "
Rating 2 - Terrible. 11 out of 200 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Yit Chian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk lady in the morning shift is friendly and helpful Room cleanliness needs to improve Toilet and floor cleanliness needz to improve as well Surroundings is great for tourist, many attractions
Stayed 2 nights in Jun 2022
Response from Kenny Lee on 21 Jun 2022
Dear Yit Chian, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and convenient area
Stayed 1 night in Nov 2021

8/10 Good

yen Shin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Front Office on 3 Jul 2020
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Front Office on 24 Jun 2020
Dear Sir / Mdm, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Azreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Front Office on 9 Mar 2020
Dear Azreen, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

Fran

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location of the property is good. Proximity to lots of eateries and a good street. Free parking is also a plus.While we observed the staff are trying hard to maintain the place, some of the infrastructure are really old. The toilet and shower desperately needs updating. Drinking water is only supplied by a dispenser located in the common corridor.
Stayed 4 nights in Dec 2019
Response from Front Office on 4 Jan 2020
Dear Fran, thank you for your survey and comments. We will discuss with the team and look into the matter that you commented. We look forward to see you again in Garden Inn Hotel.

10/10 Excellent

C Y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Office on 18 Dec 2019
Dear CY, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very poiot internet service
Stayed 1 night in Dec 2019
Response from Front Office on 16 Dec 2019
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2019
Response from Front Office Team on 9 Dec 2019
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

masitah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will come back again
the room is ecxellent. same as in picture. big room. have flusk for hot water. they provide coway water dispenser at the hallway. easy for customer. my room a little bit near road so can hear noise from the road until late night. but the most i dont like about my stay is around 12.30am some chinese teenager was going back to their room and the talk and laugh loud, can hear their footstep, open and close door so hard. i cant sleep until 2.30 in the morning. and around 8am people already start coming out from room. chatting along the hallway. disturbing my sleep. can hear the housekeeping push the bin. i have to wake up early because of that. not a pleasent stay for me because of that but overall, its value for money. maybe next time i go the nobody will disturb my holiday 😆
deluxe queen bed. big room same as picture
lobby is great view love it have vendor machine selling food and drink
dont have closet but have place to hang towel or ur shirt
Stayed 1 night in Nov 2019

6/10 Okay

KOK WAI

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Office on 21 Nov 2019
Dear Kok Wai, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

David

Liked: Staff & service
Stayed 3 nights in May 2019
Response from Front Office on 15 May 2019
Dear David, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Law

Liked: Cleanliness
Stayed 1 night in Apr 2019
Response from Front Office on 7 May 2019
Dear Law, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Wills

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Didnt like about the bed. Have noise when we turn around. The sound insulation is not very good. Can hear noise when others guest is talking outside. Staff are friendly.
Stayed 3 nights in Mar 2019
Response from Front Office on 19 Mar 2019
Dear Wills, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Front Office on 4 Apr 2019
Dear Sir /Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service ＆ arrangement from the manager although there is some inconvenient encounter during the check in. Thank you Mr.Kenny. This hotel definetely a budget hotel and strategic place in Georgetown for stay.
Stayed 2 nights in Feb 2019
Response from Front Office on 10 Feb 2019
Dear Sir / Mdm, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Feb 2019
Response from Front Office on 10 Feb 2019
Dear Sir / Mdm, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

Adrian

Liked: Cleanliness, room comfort
Bad staff & poor WiFi ruined it all!
I would have given this hotel a better review if not for the sulky Chinese lady at the reception. She could see that I already had my hands full with my luggage when I requested for an electric kettle and a hairdryer and yet insisted that I make a second trip to the reception to claim them instead of asking one of the hotel’s staff to help bring it up to my room. Really poor attitude! The other staff were quite friendly though. However, the WiFi connection was pretty bad and really needs to be improved.
Stayed 4 nights in Feb 2019
Response from Front Office on 7 Feb 2019
Dear Adrian, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced.

6/10 Okay

Foong Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi Unstable, Everything else was Comfortable
I'm not a picky guest. However, the stability of the wifi is really bad. It kept going off on its own every few minutes. Even after telling the staff, its still the same until 12 midnight.
Stayed 1 night in Jan 2019
Response from Front Office on 2 Feb 2019
Dear Foong Wai, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the wifi issue you experienced.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
Stayed 1 night in Dec 2018
Response from Front Office on 2 Jan 2019
Dear Sir/ Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Family holidays
Stayed 2 nights in Dec 2018
Response from Front Office on 26 Dec 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant with good receiption
Stayed 1 night in Dec 2018
Response from Front Office on 10 Dec 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

CZ, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and tidy room. Value for money.
Stayed 1 night in Nov 2018
Response from Front Office on 29 Nov 2018
Dear CZ, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Front Office on 29 Oct 2018
Dear Ismail, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Front Office on 29 Oct 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

AMIRUDDIN BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Front Office on 25 Oct 2018
Dear Amiruddin, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 1 night in Oct 2018
Response from Front Office on 23 Oct 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Ahmad, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Front Office on 2 Oct 2018
Dear Ahmad, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Front Office on 12 Sept 2018
Dear Sir/Mdm, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

John

Hi, it was not inside the room, but the work of the hotel was good
Stayed 7 nights in Aug 2018
Response from Front Office on 9 Sept 2018
Dear John, thank you for your comments. Please eleborate more in order for us to improve. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Little bit noisy but overall is ok
Stayed 1 night in Aug 2018
Response from Front Office on 6 Sept 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018
Response from Front Office on 5 Sept 2018
Dear Sir / Mdm, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Abqari

Need to improve more on the air conditonal
Stayed 3 nights in Aug 2018
Response from Front Office on 4 Sept 2018
Dear Abqari, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Shahidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok👍
Stayed 1 night in Sep 2018
Response from Front Office on 4 Sept 2018
Dear Shahidah, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Wan, Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Front Office on 30 Aug 2018
Dear Wan, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n nice hotel to stay
Stayed 1 night in Aug 2018
Response from Front Office on 10 Aug 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Fathin Nabila

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2018
Response from Front Office on 10 Aug 2018
Dear Father, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

10/10 Excellent

ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to shopping centers public transport round the corner also free city bus ride no CT7. Hawker food galores between walking distance. Hotel reasonably priced friendly and clean.
Stayed 2 nights in Jul 2018
Response from Front Office on 1 Aug 2018
Dear Ong, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Front Office on 26 Jul 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2018
Response from Front Office on 26 Jul 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed sheets are stained. Toilet is run down and dirty with leaking water source. No shower gel available. Corridor is noisy. Reception looks decent. Shocked by the initial deposit of rm50 needed (not stated in the T&c). Not a pleasant experience expected in the historical city of Penang. Shouldnt had gone budget. Period.
Stayed 1 night in Jun 2018
Response from Front Office on 18 Jun 2018
Dear Sir / Mdm, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Kenny Lee on 12 Jun 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Run down
The hotel is run down but the cleanliness is acceptable. Just don't think it is worth the money.
Stayed 1 night in May 2018
Response from Front Office on 22 May 2018
Dear Sir / Mdm, thank you for your survey and comments. We apologized for the inconvenience caused. Please be informed that we just completed room refurbishtion on 3rd and 4th floor. Hope to see you again to stay in our new refurbished room.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Within budget
The room was clean & suitable for 3 adults. The one thing that I dislike was the airconditioner.. It was situated at the corner of the room, so the single bed (where my daughter slept on) was cool but not for the other double bed
Stayed 1 night in May 2018
Response from Front Office on 14 May 2018
Dear Sir / Mdm, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

10/10 Excellent

Nurul Azilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Front Office on 2 May 2018
Dear Nurul Azilah, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

Zoey, Malaysia

Near to town
Abit disappointed, I booked a deluxe bed room but end up i get two single bed room.
Stayed 2 nights in Apr 2018
Response from Front Office on 30 Apr 2018
Dear Zoey, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced.

8/10 Good

Mohd Sukrisan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Front Office on 1 Apr 2018
Dear Mohd Sukrisan, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

khor

Liked: Cleanliness, staff & service, room comfort
Response from Front Office on 31 Mar 2018
Dear Khor, thank you for your survey and comments. We look forward to see you again in Garden Inn Hotel.

6/10 Okay

Verified traveller

Very basic which is good for 1 or 2 nights stay.
Furnitures a bit old and the aircond took a while to cool down.
Stayed 1 night in Mar 2018
Response from Front Office on 21 Mar 2018
Dear Sir / Mdm, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced.