Outdoor pool, pool loungers

Reviews of Eastin Hotel Penang

4 out of 5
Eastin Hotel Penang
1 Solok Bayan Indah, Queensbay, Bayan Lepas, George Town, Penang

Reviews

8.2

Very good

Rating 10 - Excellent. 207 out of 602 reviews" "
Rating 8 - Good. 254 out of 602 reviews" "
Rating 6 - Okay. 96 out of 602 reviews" "
Rating 4 - Poor. 34 out of 602 reviews" "
Rating 2 - Terrible. 11 out of 602 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Queensbay mall and Q1nQ2 waterfront eateries.
Stayed 2 nights in Mar 2024
Response from Adeline Lesslar Asst Marcom Manager on 11 Mar 2024
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd stay at the hotel. We like it due to the proximity to Queensbay and also the 24 hours coffeeshop near by.
Stayed 3 nights in Feb 2024
Response from Adeline Lesslar Asst Marcom Manager on 20 Feb 2024
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

8/10 Good

Heen Onn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious room
Stayed 1 night in Feb 2024
Response from Adeline Lesslar Asst Marcom Manager on 20 Feb 2024
Thanks for the wonderful review. Please do visit again, we'd love to have you as a customer again.

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024
Response from Warmest Regards, Adeline Lesslar Asst Marcom Manag on 21 Mar 2024
You’re most welcome to visit again

10/10 Excellent

Ong Kian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adeline Lesslar Asst Marcom Manager on 22 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Sekaran

Stayed 2 nights in Dec 2023
Response from Adeline Lesslar Asst Marcom Manager on 22 Jan 2024
Dear guestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Shing Yau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Stay
Stayed 1 night in Dec 2023
Response from Adeline Lesslar Asst Marcom Manager on 9 Jan 2024
Dear guestWe greatly appreciate your positive review. It's fantastic to know that you had a pleasant experience at our business hotel. Your satisfaction is our reward, and we hope to welcome you back soon.

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a great personal.
Stayed 6 nights in Dec 2023
Response from Adeline Lesslar Asst Marcom Manager on 18 Dec 2023
We're thrilled to hear that you had a great stay at our business hotel. Your satisfaction is our top priority, and we look forward to serving you again in the future.Warmest Regards,Eastin Hotel, Penang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Adeline Lesslar Asst Marcom Manager on 18 Dec 2023
Thank you for your wonderful review! We're glad that our business hotel met your expectations and provided a pleasant environment for your stay. We hope to have the opportunity to host you again soon.Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Eastin looked brand new, it was clean, and the staff was very friendly and helpful. Location was close to a mall and within walking distance to the ocean where there were plenty of great restaurants, and very close to the airport.
Stayed 1 night in Nov 2023
Response from Adeline Lesslar Asst Marcom Manager on 5 Dec 2023
Your feedback is greatly appreciated! We're delighted that our hotel exceeded your expectations.Warmest Regards,Eastin Hotel, Penang

8/10 Good

wee yin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Adeline Lesslar Asst Marcom Manager on 5 Dec 2023
Thank you for your fantastic review! We're thrilled that our hotel provided you with a comfortable and enjoyable stay.Warmest Regards,Eastin Hotel, Penang

6/10 Okay

Lawrence

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall alright, can be improved
Overall alright since this is not my first time staying here for business. Something to feedback is about the hair dryer which I don’t recall it to be this way. The hair dryer sounded loud when it’s switched to the strongest. Sometimes I have to switch back to low immediately worrying it may over heat anytime. Don’t feel safe in using it though. Another is the shower water, which turns extremely hot every 30sec, this could pose safety concern too.
Stayed 3 nights in Oct 2023
Response from Adeline Lesslar Asst Marcom Manager on 5 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Hiu Fai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Room is a bit small but it’s clean and cozy. Everything in the fridge and minibar is complimentary. That’s very nice!
Stayed 1 night in Oct 2023
Response from Adeline Lesslar Asst Marcom Manager on 17 Oct 2023
We are so grateful for your kind words. Thanks for sharing your review with us and the community.Warmest Regards,Eastin Hotel, Penang

8/10 Good

Fook Meng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with easy access to mall
Stayed 3 nights in Sep 2023
Response from Adeline Lesslar Asst Marcom Manager on 2 Oct 2023
Thank you so much for taking the time to leave us this amazing review.Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

ARAYAMPARAMBIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean and updated. Allowed early check in. Nice location
Stayed 1 night in Sep 2023
Response from Adeline Lesslar Asst Marcom Manager on 19 Sept 2023
Thank you for your kind words! We strive to provide exceptional service and are delighted to hear that you had a positive experience at our business hotel.Warmest Regards,Eastin Hotel Penang

10/10 Excellent

Kok Hin, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at Queensbay with all the amenities. Will definitely be back.
Stayed 2 nights in Sep 2023
Response from Adeline Lesslar Asst Marcom Manager on 19 Sept 2023
We greatly appreciate your positive feedback! It is our pleasure to ensure that our guests have a comfortable and productive stay. We hope to welcome you back soon.Warmest Regards,Eastin Hotel Penang

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with good food good drinks friendly and 5 star service!!!
Stayed 4 nights in Aug 2023
Response from Adeline Lesslar Asst Marcom Manager on 30 Aug 2023
We're overjoyed to receive your wonderful review! It's our goal to create unforgettable experiences, and we're glad that we accomplished that with your stay.Warmest Regards,Eastin Hotel Penang

10/10 Excellent

NG

Stayed 1 night in Jul 2023
Response from Adeline Lesslar Asst Marcom Manager on 26 Jul 2023
Thank you for your kind words. Hoping to see you again soon. Warmest Regards,Eastin Hotel, Penang

8/10 Good

ASHIATUN NAIM

Stayed 1 night in Jul 2023
Response from Adeline Lesslar Asst Marcom Manager on 7 Aug 2023
We're overjoyed to receive your wonderful review! It's our goal to create unforgettable experiences, and we're glad that we accomplished that with your stay.Warmest Regards,Eastin Hotel, Penang

8/10 Good

wee yin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Adeline Lesslar Asst Marcom Manager on 14 Jul 2023
We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to welcoming you again!Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Sharin Shaifuddin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its near to shopping mall. Near to dining restaurants. The hotel is well maintained. All staffs were pleasant to interact with.
Stayed 8 nights in Jun 2023
Response from Adeline Lesslar Asst Marcom Manager on 30 Jun 2023
Thank you for taking the time to leave such a positive review! We're thrilled that you enjoyed your stay at our hotel.Warmest Regards,Eastin Hotel Penang

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service
The hotel location is very convenient, very easy access from and to the airport. The staff is very nice and helpful, hotel is very clean but you can see this hotel is not new so the condition of the facilities could get some refresh. The AC strength is not very strong so get ready to wait couple of hours before the room really cool down
Stayed 3 nights in Jun 2023
Response from Adeline Lesslar Asst Marcom Manager on 25 Jun 2023
Thank you so much for taking the time to leave us this amazing review. We appreciate both the positive and the constructive criticism providedWarmest Regards,Eastin Hotel, Penang

6/10 Okay

Amirul

Stayed 1 night in Jun 2023
Response from Adeline Lesslar Asst Marcom Manager on 21 Jun 2023
Thank you so much for taking the time to leave us this amazing review.Warmest Regards,Eastin Hotel, Penang

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good location next to Queensbay Mall
Stayed 2 nights in May 2023
Response from Adeline Lesslar Asst Marcom Manager on 6 Jun 2023
The team here at Eastin Hotel Penang is thrilled to hear such great feedback, and we’re proud to be one of the best Business & Leisure hotels in Penang.Warmest Regards,Eastin Hotel, Penang

8/10 Good

Li Lian Serena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & relax vibes
Stayed 2 nights in May 2023
Response from Adeline Lesslar Asst Marcom Manager on 23 May 2023
Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Sharin Shaifuddin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you enter the property, you feel calm and relax. Starting from the front desk staff who are friendly when you checked in and explained clearly about the hotel and room. The room though small but nicely decor and with a great view. Breakfast was awesome and it was one of the best I ever had throughout my travelling experience. I can even take away coffee for my travelling to my business meeting. I will definitely come back to stay in this hotel for my next trip to Penang. Thank you
Stayed 5 nights in Apr 2023
Response from Adeline Lesslar Asst Marcom Manager on 9 May 2023
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.Warmest Regards,Eastin Hotel, Penang

6/10 Okay

Seng Weng

Liked: Staff & service
Room size
I was disappointed with the size of the room. We had a king-size bed and the size of the room is comparable with the hotels in Hong Kong. Not much moving space when you had 2 suitcases and cabin bags.
Stayed 1 night in Apr 2023
Response from Adeline Lesslar Asst Marcom Manager on 28 Apr 2023
Thank you for the feedback provided. Our standard room size is 28 sqft. We do have different category rooms with more space as they are bigger if you would prefer that in the future.Warm Regards,Eastin Hotel Penang

2/10 Terrible

Roger S L

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Was held up at the reception for more than an hour
Stayed 1 night in Apr 2023
Response from Adeline Lesslar Asst Marcom Manager on 28 Apr 2023
We are sorry for the frustrating time you had with your interaction with reception. We do hope you'd give us a chance to show improvement on your next visit.Warm Regards,Eastin Hotel Penang

8/10 Good

Phillip

Stayed 1 night in Mar 2023
Response from Adeline Lesslar Asst Marcom Manager on 16 Mar 2023
Thank you for your valuable feedback! You’re most welcome to visit again.Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Hiu Fai

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Easy access to restaurants and mall.
Stayed 1 night in Mar 2023
Response from Adeline Lesslar Asst Marcom Manager on 16 Mar 2023
We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to welcoming you again!Warmest Regards,Eastin Hotel, Penang

8/10 Good

Joydeep

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Adeline Lesslar Asst Marcom Manager on 27 Feb 2023
Thank you for your valuable feedback! You’re most welcome to visit again.Warmest Regards,Eastin Hotel, Penang

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and decent buffet bf
Comfortable stay walking distance to Queensbay Mall and surrounding amenities. Coffee machines placed wrongly at the front and also slow to dispense, have option for strong brewed coffee that guests can pour ourselves.
Stayed 1 night in Feb 2023
Response from Adeline Lesslar Asst Marcom Manager on 23 Feb 2023
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Warmest Regards,Eastin Hotel, Penang

8/10 Good

Heng Min

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 2 nights in Feb 2023
Response from Adeline Lesslar Asst Marcom Manager on 23 Feb 2023
Thank you for your valuable feedback! You’re most welcome to visit again.Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Chong

8/10 Good

Aylwin K H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Adeline Lesslar Asst Marcom Manager on 23 Dec 2022
Thank you so much for taking the time to leave us this amazing review.Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Tee Keong

Stayed 3 nights in Dec 2022
Response from Adeline Lesslar Asst Marcom Manager on 16 Dec 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warmest Regards,Eastin Hotel, Penang

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to Airport & Mall
Clean & comfortable. Near to Queen Bay Mall. Near to airport & local eatery + pub.
Stayed 3 nights in Nov 2022

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Eastin Hotel
Pleasant stay. I’m the regular guests at this hotel for so many years and even after the closed boarder due to covid. Eastin Hotel does not failed me. The difference is now there are 2 different keys. 1 for lift and other access another 1 is for room access which I found is very troublesome. And only provide 1 sets to me where I requested for 2.
Stayed 2 nights in Oct 2022
Response from Adeline Lesslar Asst Marcom Manager on 28 Oct 2022
It was a pleasure serving you. We are glad you felt happy with your stay with us. We hope you'll come and see us again soon!Warmest Regards,Eastin Hotel, Penang

8/10 Good

Alastair

Liked: Cleanliness, staff & service, room comfort
A good hotel close to facilities
All ok nice hotel. Shower handle broken and spray everywhere wonder why they did not notice/repair.
Stayed 1 night in Oct 2022
Response from Adeline Lesslar Asst Marcom Manager on 20 Oct 2022
Thank you for your kind words. Hoping to see you again soon. Warmest Regards,Eastin Hotel, Penang

4/10 Poor

Anstey

Liked: Cleanliness
if you are intended to check in last minute, it's better to walk in than through Expedia, as the reception might not recognize the booking, and you'd have to sit at the lobby to wait till the ticket get through from Expedia to Eastin.
Stayed 1 night in Oct 2022
Response from Adeline Lesslar Asst Marcom Manager on 11 Oct 2022
Thanks so much for sharing your experience with us. It was a pleasure serving you. We really appreciate you taking the time to share your feedback and criticisms. We've taken your thoughts to heart and we’re using your feedback to make the necessary changes for a better customer experience. We hope you'll come and see us again soon!

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Broken shower & clogged drainage.
Stayed 1 night in Sep 2022
Response from Adeline Lesslar Asst Marcom Manager on 26 Sept 2022
1.Thanks so much for sharing your experience with us. We are so sorry that your experience with us fell short of expectations. We also want to thank you for giving us a chance to make things right. We're using your feedback to make the necessary changes for a better customer experience and we hope we see you again soon.Warmest Regards,Eastin Hotel, Penang

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eastin Hotel Penang
Stay was good. Staff was courteous. Convenient. Near airport-10 mins and next to Queensbay mall. Water pressure for shower in hotel was a bit too low. Hope that hotel can look into this. Apart from that, its a preferred hotel that is near the factories in Bayan Lepas and convenient.
Stayed 5 nights in Jul 2022
Response from Adeline Lesslar Asst Marcom Manager on 15 Jul 2022
Thank you for your valuable feedback! You’re most welcome to visit again. Warmest Regards, Eastin Hotel, Penang

4/10 Poor

Wim

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2022

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable hotel
Clean and conveniently located to Queensbay Mall n eateries. However, the swimming pool is small and run-down.
Stayed 4 nights in Jun 2022
Response from Adeline Lesslar Asst Marcom Manager on 13 Jun 2022
28. Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon. Warmest Regards, Eastin Hotel, Penang

10/10 Excellent

Chien Tze

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, located near Queenbay Mall. Many car parks. Staff is friendly in general ...
Stayed 4 nights in May 2022
Response from Adeline Lesslar Asst Marcom Manager on 13 Jun 2022
We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon Warmest Regards, Eastin Hotel, Penang

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Expensive, very average best go to Georgetown Don’t book a hotel taxi to Airport. They use 3rd party and we’re late almost missed flight .
Stayed 2 nights in May 2022
Response from Adeline Lesslar Asst Marcom Manager on 15 Jun 2022
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. Warmest Regards, Eastin Hotel, Penang

4/10 Poor

William

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2022
Response from Adeline Lesslar Asst Marcom Manager on 19 May 2022
Thank you for choosing to visit Eastin Hotel Penang. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. Warmest regards, Eastin Hotel Penang

10/10 Excellent

TAN

Stayed 1 night in May 2022
Response from Adeline Lesslar Asst Marcom Manager on 9 May 2022
Thank you so much for taking the time to leave us this amazing review. Warmest Regards, Eastin Hotel, Penang

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Adeline Lesslar Asst Marcom Manager on 29 Apr 2022
Thank you so much for taking the time to leave us this amazing review. Warmest Regards, Eastin Hotel, Penang

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Adeline Lesslar Asst Marcom Manager on 25 Apr 2022
Your review made our day. Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Warmest Regards, Eastin Hotel, Penang