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Reviews of Chulia Mansion

3 out of 5
Chulia Mansion
413 Lebuh Chulia, Georgetown, George Town, Penang

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1000 reviews" "
Rating 8 - Good. 398 out of 1000 reviews" "
Rating 6 - Okay. 42 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not operating but system allow to book
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay..hotel is affordable.Room very comfortable..got breakfast with low payment for room
Stayed 1 night in Dec 2020

10/10 Excellent

Lau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip
Located in the town, easy access to many street food n attraction. Bed is comfortable
Stayed 1 night in Dec 2020

10/10 Excellent

Smith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old faithfful still doing a good job!
The breakfast has been diminished because of 5he virus situation. I was prepared for it to be bad, BUT IT IS QUITE ADEQUATE. THEY ARE STILL DOING A GOOD JOB.
Stayed 1 night in Mar 2020

10/10 Excellent

Danielle

Stayed 7 nights in Feb 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Clean, relatively comfortable beds, very good breakfast bar. Unexpected extras such as evening complementary drinks and free ice cream. Would definately stay again if in the area.
Stayed 2 nights in Feb 2020

10/10 Excellent

Noah

Stayed 1 night in Feb 2020

10/10 Excellent

Noah

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location a lot nice food near by near by local market.
Stayed 2 nights in Feb 2020

8/10 Good

Margaret, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,good breakfast, plus free tea, coffee and cookies all day, with a free glass of wine and Ice cream in the roof top bar in the evening. Sadly the lift was out of order for part of our stay. Staff happily carried out heavy suitcases down for us, so not really a problem.
Stayed 12 nights in Jan 2020

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing break from chain brand hotels.
Lovely small, family run hotel. Comfortable, clean room, and well located. Owner very helpful.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and had comfortable beds. The only issue was that the glass in the windows were not very soundproof and since we were right over Chulia street and next to a mosque, it did get a bit loud, but nothing that impacted our sleep too significantly. There was free ice cream which you can enjoy over the nice rooftop area. We were spoilt for choice at the breakfast buffet and it was a great way to start the day. Overall, it's a great stay in a central location.
Stayed 1 night in Jan 2020

8/10 Good

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - worth the stay
We just had a night and really it wasn't enough. Check-In was basic with no fuss. We arrived an hr early but was told room wasn't ready and had to wait till 2pm. No worries there. Our room was suitable enough for 2 on a short stay. It was clean, tidy and with all the usual amenities. The buffet breakfast was good and quite filling with many East and West dishes. Hotel's location was spot on with lots of small shops and full stalls all around- also a number of pubs n clubs all in walking distance. My only gripe was reception staff were less then friendly and came across with a not interested attitude. But I think that's subjective. Dinning and rooftop staff though were great!! Overall we enjoyed our short stay. It's a good hotel and recommended.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Room comfort
It's fine. Good size room. Place smells of the strong cleaning products they use.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
good service
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Penang!!! Location was perfect. By Love Lane, night food stalls and on the bus route. The hotel was great; nice staff, quiet, comfortable and feee ice cream and wine!!!! Who does that??!!! We enjoyed our stay.
Stayed 7 nights in Dec 2019

6/10 Okay

Chandler

Liked: Property conditions & facilities, room comfort
Nothing special, location is the biggest asset
The location of the hotel is very good! Close to many places to eat and drink. The hotel had a nice rooftop that we had a drink at each night, which had a nice view. The staff were not so friendly and didn't seem to care about making our stay comfortable. There was an odd yellow and dripping stain on the wall by the bed and when we brought this to the attention of the girl at the front desk, she quickly cut me off and said she'd send the cleaning crew. They came to look at it, but never actually cleaned it or offered us any type of resolution. We were next to something which made noises all night. It sounded like someone was constantly hanging and rehanging clothes on a rack ALL night, each night we stayed. The location was great, but the hotel was average with less than impressive customer servuce.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free filtered water and we didn't have to buy any water.
Stayed 4 nights in Dec 2019

8/10 Good

p

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for a budget traveler
very centrally located hotel and value for money. all staff are extremely friendly and helpful.
Stayed 1 night in Dec 2019

10/10 Excellent

See Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improved!
Each time I re-visit with a stay in CM, I get more impressed with the service staffs there and not forgetting that the room lighting was a vast improvement from my previous stay. I'll be back!
Stayed 1 night in Dec 2019

10/10 Excellent

landon

Stayed 4 nights in Nov 2019

10/10 Excellent

Dr Peter M

Stayed 2 nights in Nov 2019

8/10 Good

Paul, Perth Western Australia

Travelled with partner
Disliked: Amenities
Overall the hotel was very good.The hotels location was excellent as it is located on the main street where the nightlife is and close to all the small street eateries. The cleaning and breakfast was excellent and staff with the exception of front of house were very friendly and helpful. Special mention to the security door man and chefs who were always friendly, helpful and professional always had a smile. Its a pity the front of house staff were not the same. We found they would not interact unless prompted and sometimes still did not acknowledge you as they were more interested in they're phones than customers. Without this the hotel would have got an excellent. Hoping this can be rectified and I would recommend hotel to others.
Stayed 7 nights in Nov 2019

8/10 Good

Sim

Stayed 2 nights in Oct 2019

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ok not ba
Stayed 4 nights in Oct 2019

10/10 Excellent

Annon, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location . Housekeeping was excellent. The breakfast service was absolutely wonderful with choice and variety. Only negative was reception staff were not very receptive. There was no genuine hello as you walked in or out of reception. The staff tended not to make eye contact and kept their heads down.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Ernst, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast was superb along with available coffees amd snacks. That alone would make me book this hotel again. Loved the rooftop garden and the location. Beds were firm but very comfortable and AC was quiet and effective. I like this hotel in almost every way except for one small thing which was unfortunate—the front desk staff seemed to show very little interest in their guests. Going in and out numerous times, we were never greeted or acknowledged—they just kept their heads down behind the counter. This was not the case with kitchen, dining area or cleaning staff. They were all excellent and friendly.
Stayed 2 nights in Sep 2019

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
Great value, excellent location. Excellent breakfast, helpful, polite staff. Good wifi
Stayed 2 nights in Sep 2019

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the free ice cream, relax at the rooftop patio
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room and coffee. Free drink voucher did not include beer. Strange?
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good, there is complimentary of welcome drink everyday and free ice cream.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Aircond need servis
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner in our room was not functioning well. It was too warm despite at 16° (set by hotel). Two other rooms at the same level had the same problem. Thank you to patient hotel staff who finally changed us to a room at another level which has good air condition. I was tired and sleepy from the travel hence quite disappointed with this waste of time. This is very different from my previous stay at Chulia Mansion two years ago which was super. The hotel management should ensure the air conditioning has proper regular maintenance.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower pressure a bit Low but not major issue as I love this place , second stay in 6 mths
Stayed 1 night in Sep 2019

8/10 Good

CHOON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean, amenities are good but the best is the location. You can practically walk to every interesting part of Georgetown Penang from this hotel. Worth a try!
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Huang, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast and free drinks from noon to midnight very nice service
Stayed 2 nights in Aug 2019

10/10 Excellent

andru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Felicia

Travelled with group
Liked: Cleanliness, staff & service
Overall, this property is pleasing. However, if you are shallow sleep, you may be awaken by chanting from the mosque just next to this property.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, little extras like free ice cream every afternoon, coffee and biscuits in the cafeteria everyday, location for street food
Stayed 3 nights in Aug 2019

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Kiatichai

Liked: Cleanliness, room comfort
Disliked: Staff & service
An OK hotel in the middle of old town Georgetown.
It is an ok hotel with very good location near the old town. Breakfast is above average for the same price with very good mix of local and international choices. Everyday free drinks and ice cream was really additional good service. However, the staff especially at the reception(except one chubby guy) has no service mind and does not seem to be willing to provide any info . We checked in the first night at room#206 of which a/c not working properly and can only be changed the later night.
Stayed 4 nights in Aug 2019

10/10 Excellent

Izah

Liked: Cleanliness, property conditions & facilities, room comfort
Good vacation.
Good place to stay with many places to visits within walking distance. Only issue for Muslim tourists the hotel should have "kiblat" marker on the ceiling for Muslim to perform prayer in the room.
Stayed 3 nights in Aug 2019

8/10 Good

Ric, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Nice location, staff are polite and nice. Breakfast are acceptable, only had it once then prefer to have local breakfast at the market nearby. Lots of cafes and bars surrounding the hotel. Room condition are OK, toilet water pressure for showering are weak, shampoo are general dispenser type so advise you bring you own. Pillow are way too soft and flat imo. Free cookies and hot drinks at the cafe at non meals timing.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly service, great amenities and ideally situated. Thoroughly enjoyed our stay. Special mention to Kahir for great conversation and service on rooftop bar!
Stayed 10 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Given a room 409,which every night draining the jacuzzi water at 11pm for almost an hour also activating the water pump both in the night and very early in the morning.....the noise is unbearable....yet the staff said never have such complaint ever.The Malay temple right beside the hotel,though have prayer chanting still Ok. Hotel breakfast as said by every ppl is very good. Location is also good.
Stayed 3 nights in Aug 2019