Exterior

Reviews of Chena Hot Springs Resort

2.5 out of 5
Chena Hot Springs Resort
56.5 mile Chena Hot Springs Rd., Fairbanks, AK

Reviews

7.4

Good

Rating 10 - Excellent. 227 out of 773 reviews" "
Rating 8 - Good. 249 out of 773 reviews" "
Rating 6 - Okay. 141 out of 773 reviews" "
Rating 4 - Poor. 96 out of 773 reviews" "
Rating 2 - Terrible. 60 out of 773 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paulette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good variety of activities, nice restaurant / bar and comfortable accommodations in a remote location. The aurora activity staff were great. Outside hot springs restrictions of people under the age of 18 are not enforced. Shout out to a great bartender Decker. Ride back to Fairbanks was uncomfortably cold. Blankets were provided but provided little comfort during the 1.5 hour trip.
Stayed 2 nights in Feb 2024
Response from Austin on 16 Mar 2024
We appreciate your feedback, and will look into the bus heating.

6/10 Okay

Radka

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hot springs are amazing, main building and restaurant very nice, but all facilities need more maintenance. Everything overpriced. Also lots of kids and families are disappointed that there is not option for kids to get into the hot springs, at least for teenagers, separated pool outside would be great, They can be quiet if they are asked to. And there is enough space to make it work.
Stayed 3 nights in Feb 2024
Response from Austin on 3 Mar 2024
Hello, unfortunately our decision to not allow anyone under 18 in the hot springs is based on Alaska state law. Due to the unfiltered nature of the water, the temperature, and the excess of minerals, our hot spring has been deemed potentially harmful to youths. Therefore, we cannot permit anyone unable to legally sign a waiver, per Alaska statutes. Thank you.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were noisy due to other guests in the room above us
Stayed 2 nights in Feb 2024

10/10 Excellent

Kushal

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Dorothea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the experience of the Hot Springs in the winter. Staff were helpful and courteous. Did not like the Ice Museum. Felt a bit pricey for what you got. Enjoyed the Geothermal Energy tour (which was free) much better. I will definitely return!

8/10 Good

Veronika, Battle Ground

Stayed 3 nights in Jan 2024

6/10 Okay

pongsathorn

Stayed 2 nights in Jan 2024

6/10 Okay

Lisa, San Rafael

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

zhengyan

Liked: Cleanliness, staff & service, property conditions & facilities
good

10/10 Excellent

Janty

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All winter activities that you want to experience Chena Hot Spring Resort have it. From Aurora chasing to Dog sledding to Snowmobile. It was perfect winter wonderland and having able to enjoy the hot spring made our vacation memorable. Oh and the appletini at the Ice Meseum is a must! The only thing is the resort has only 1 restaurant and it gets busy in the evening, though the food is good.
Stayed 6 nights in Jan 2024

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chena was 10/10!! We stayed in Fairbanks a week and only two nights in Chena but wish we had stayed the full week there lol. So much to do and see. The staff there are the kindest people. We are already planning our spring trip back to Alaska and chena will absolutely be our place we go to!
Stayed 1 night in Jan 2024

8/10 Good

matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is overpriced and not very good.
Stayed 1 night in Jan 2024

8/10 Good

Dulce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit.
Stayed 4 nights in Jan 2024

4/10 Poor

Parth

Stayed 2 nights in Jan 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful place with lots to do. The hot springs is gorgeous and well maintained. We will definitely be coming back.
Stayed 1 night in Jan 2024

8/10 Good

Russell, Highlands Ranch

Stayed 4 nights in Jan 2024

10/10 Excellent

YASUSHI

Stayed 2 nights in Dec 2023

8/10 Good

Patrice

Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2024

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Katherine

Stayed 2 nights in Dec 2023
Response from Nicole on 26 Dec 2023
Thank you for visiting us! We're so glad you enjoyed your stay!

6/10 Okay

Eric Huang

Stayed 1 night in Dec 2023

10/10 Excellent

chia-chi

Stayed 2 nights in Dec 2023

8/10 Good

Tetyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hot Spring Resorts between Dec 02- Dec 09, 2023. The surrounding area looks so serene and beautiful, so you feel like you are in the wonderland. The property itself is ok, but not great, has a very few options of dining, basically one restaurant and it's getting very busy on the weekend that sometimes you would need to wait for 45 min to be sited. Everyting else was great. We did dog sledding, cross county skiing, walked with the reindeers and went on a trip to see Aurora Borealis which was spectacular. Also, I wish the cleaning staff would come at least once to clen the room too.
Stayed 7 nights in Dec 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Rustic, worn, clean, old plumbing, no option for food except resort restaurant, it was good Activities were good for beginners. No cell service. Internet was down half the time we were there Staff were excellent
Stayed 4 nights in Dec 2023

4/10 Poor

Kimi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There
Stayed 2 nights in Dec 2023

2/10 Terrible

ADRIANA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place to stay
Really bad shape...rooms are old, smell and matress are ripped. Restaurant food is over price... also they charge my c.c. with out authorization.
Stayed 1 night in Nov 2023

10/10 Excellent

Rajesh Bahadur

Stayed 1 night in Dec 2023
Response from Nicole on 26 Dec 2023
Thank you for visiting us! We hope you had an amazing time!

10/10 Excellent

Nikola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hot spring and the activities are the only things worth visiting. The rooms are clean but quite dated, and the bathroom in the room I had didn't have its shower working.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chun Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Natividad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Chena was averagely Good. The tours were well organized. The staff were friendly and courteous, from the reception (Isaac), restaurant and Activity Center (Andy and co.). The food in the restaurant is delicious. Most memorable was the Aurora Viewing Tour. The guides provided free-flowing hot drinks, cookies and noodles. The Double Bed room for 4 was kind of small for us as there is less space to move around and place our things. Note that it was Hotel.com which recommended the room. But the room itself is cozy. Wished though that it had its own microwave oven.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Unique rustic mountain property. My room was plenty warm in the winter. The hot springs are a relaxing treat. Staff were friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place to watch Aureola Bolaries
Stayed 2 nights in Nov 2023

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sam was awesome!!! Hiking and activity info!!!!Madi was great with phone pic help for Aurora!! Thanks to both!!
Stayed 4 nights in Nov 2023

8/10 Good

Kyung Ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Sophie

Disliked: Cleanliness, staff & service, property conditions & facilities
Not ADA accessible
Stayed 4 nights in Oct 2023

6/10 Okay

Michael

Liked: Staff & service
Stayed 6 nights in Oct 2023

10/10 Excellent

Clarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A second floor room was reserved for us and I was surprised Moose Lodge did not have an elevator. Thankfully we were able to change to an available cleaned room on the first floor to help my husband who cannot do stairs. The staff were helpful and understanding to accommodate our request.
Stayed 2 nights in Oct 2023
Response from Nicolle on 3 Nov 2023
We are so happy to hear that everyone was accommodating and could help you have a better stay. Thank you for visiting us!

10/10 Excellent

Qi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this style.
Stayed 1 night in Oct 2023
Response from Nicolle on 27 Oct 2023
Thank you for visiting us! We're glad you liked our style :)

6/10 Okay

loretta

Travelled with group
Everything is fine until we came back home and check our credit card. There is a charge we don't recognized. Called the hotel and they have not get back to me for 3 days. They promise to call me back and never did. I hope to resove the problem and get my money back. Other than that the hotel is ok for what a remote location it is.
Stayed 1 night in Oct 2023
Response from Nicolle on 3 Nov 2023
Hello,If there was a charge you could not recognize, please send us a message and we would be happy to look into it for you if it hasn't been taken care of yet. Thank you for visiting us!

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A very inconvenient place to visit. Location, beauty, and activities were wonderful. Unfortunately they are not equipped with any true alternative for food except for 1 restaurant and it can have a huge wait. When I went in to the restaurant to order a to go order. I was ignored by the bartender, and when I said something she was very rude. There is a little store that sells microwavable items, this is a remote location so you can’t just drive to find an alternate for food.
Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Disliked: Staff & service, property conditions & facilities
This is a beautiful area and many things to do BUT the rooms don’t have a fridge or microwave. There is nothing around to go get food and the only have one restaurant and I tried to get carry out but they were too busy to take my order and the wait was hours. So there is no convenient way to get food here without waiting. Very bad design.
Stayed 1 night in Oct 2023

10/10 Excellent

Pang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nicolle on 18 Oct 2023
Thank you for visiting us!

10/10 Excellent

ANJALI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to witness Northern lights
Stayed 1 night in Oct 2023

4/10 Poor

Lavin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

PETTY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hot spring. Water there very hot. Much better than I expected.
Stayed 1 night in Oct 2023
Response from Nicolle on 18 Oct 2023
We're so glad you're stay exceeded your expectations! Thank you for visiting us.

10/10 Excellent

jeneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice day trip
would be nice to have a recycling bin for cans and plastic bottles. otherwise, it is convenient enough with free bottles of water and coffee/tea.
Stayed 1 night in Sep 2023

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service
Love the hot springs and the pool. Took the tour to see the lights and they were spectacular.
Stayed 2 nights in Sep 2023
Response from Nicolle on 9 Oct 2023
Thank you for visiting us! I'm so glad you got to see the Aurora while you were here!

4/10 Poor

Jenny

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Old , no enough blanket and cold. Tap water is ether yellow or black , sometimes even worse, no water at all!
Stayed 2 nights in Sep 2023