Interior entrance

Reviews of Novum Hotel Madison Düsseldorf Hauptbahnhof

Novum Hotel Madison Düsseldorf Hauptbahnhof
Graf-Adolf-Strasse 94, Düsseldorf, NW

Reviews

7.4

Good

Rating 10 - Excellent. 237 out of 1005 reviews" "
Rating 8 - Good. 406 out of 1005 reviews" "
Rating 6 - Okay. 221 out of 1005 reviews" "
Rating 4 - Poor. 87 out of 1005 reviews" "
Rating 2 - Terrible. 54 out of 1005 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Halit

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and nice hotel in central area. Tasteful decoration, good breakfast
Stayed 2 nights in Mar 2024

8/10 Good

Niall

Liked: Cleanliness, staff & service
Good budget hotel, very good breakfast included in room price. Yes, rooms could do with a refresh but perfectly acceptable as they are. Staff very friendly and welcoming and excellent transport links as only 3 min walk to the main train station.
Stayed 3 nights in Mar 2024
Response from Novum Hotel Madison Düsseldorf on 22 Mar 2024
Dear Niall,it is nice to read that you felt comfortable with us. Many Thanks! We are also looking forward to welcoming you as a guest again. Best regards from Düsseldorf

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really decent hotel very close to the main railway station that includes S Bahn, U Bahn ( Underground), trams buses etc. Very good breakfast choices, staff very hard working and helpful. A Comfort Triple room was our choice and it was large enough and a good bathroom with a great shower system. Can recommend this hotel. Stayed 4 nights, great value.
Stayed 4 nights in Feb 2024
Response from Novum Hotel Madison Düsseldorf on 14 Mar 2024
Dear David,Thank you for your great review. It is a pleasure to know that you enjoyed your stay with us and that you were also satisfied with the service provided by our staff. We work every day to ensure that every guest feels comfortable with us. We hope to see you again with us. Best regards from Dusseldorf!

4/10 Poor

Franciscus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room was very dirty. Mold on the windows and bathroom. Hair on the floor and under the bed were socks from the previous guests. Dirt under the bed. After complaining I was given another room in the renovated part of the building next door. Also here cleanliness was not what it supposed to be. Even with a low budget stay, a clean place is imperative. Breakfast was, fair enough, remarkably good compare to the overall of the hotel.
Stayed 3 nights in Feb 2024
Response from Novum Hotel Madison Düsseldorf on 13 Feb 2024
Dear Guest,Thank you very much for your open words.We regret the comment that the cleanliness of your room was not satisfactory. Of course we know that hygiene is one of the most important issues. Please be assured that this incident does not meet our standards. We apologize for any inconvenience this may cause.

4/10 Poor

Franciscus

Travelled with family
Disliked: Amenities
Hotel without parking. Parking garages are between 20-30 euros and a 15-20 minutes walk. First room (in the old part of the hotel) was very small, dirty and full with black mold on the windows and bathroom. 2nd room, after complaint we would no longer stay, we got another room in the renovated part and was much better. But simple. If your standard and expectations are low and you don’t mind living in an area where hookers, strip clubs, gay peep show, middle eastern bazaars and restaurants and crack-heads are in the neighborhood as part of the usual population you find around railway stations (Hauptbahnhof) you go ahead. It’s cheap and the breakfast is good. 1000 times better than in any American hotel. IF you decide to stay at this hotel, come by train and ask for a room in the renovated part. You gonna suffer otherwise. Btw. The main station is just 2minutes walk from the hotel and for and for American guests only 4 minutes from the US consulate. 15 minutes walk from the luxury shopping mile the Königsallee.
Stayed 7 nights in Jan 2024
Response from Novum Hotel Madison Düsseldorf on 8 Feb 2024
Dear Franciscus,Thank you for your review. We regret that the location of the hotel did not meet your expectations. The hotel is located in the immediate vicinity of the main train station, from which city tours, shopping opportunities and the Main can be reached on foot.As hoteliers in city tourism, we regrettably do not always have an influence on what is going on outside. You also mentioned the lack of parking facilities. Please read the information on our homepage, as we do not offer an own parking garage. We appreciate constructive criticism as far as we can handle it on our own. Best regards!

8/10 Good

Paul, Oshkosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Novum Hotel Madison Düsseldorf on 2 Feb 2024
Lieber Paul, vielen Dank für Deine Bewertung! Wir freuen uns über die positive Note!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to see very good friends
I really enjoyed stayed at this Hotel due to it's proximity to the Main Station and also being close enough to walk to The Alstadt
Stayed 6 nights in Dec 2023
Response from Novum Hotel Madison Düsseldorf on 23 Jan 2024
Wow! 10 von 10 ist wirklich super!Vielen Dank dafür und beste Grüße aus dem Madison!

8/10 Good

Sasikaran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a quick short stay
I only stayed during the night and it was close to the main station. They had good continental breakfast. Room furniture are bit outdated and no proper cupboard to store things neither safety box available
Stayed 1 night in Sep 2023
Response from Novum Hotel Madison Düsseldorf on 29 Jan 2024
Dear guestit is nice to read that you felt comfortable with us. Many Thanks! We are also looking forward to welcoming you as a guest again. Your Madison-Team!

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Melisa Jane

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful and kind. While the rooms were a little dated, they were large and comfortable. The hotel is close to the main train station in Dusseldorf which made it ideal for a quick trip to Cologne and very easy to get back to from anywhere in Dusseldorf.
Stayed 2 nights in Dec 2023

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was a bit small.
Stayed 3 nights in Nov 2023

10/10 Excellent

Helen

Stayed 4 nights in Nov 2023
Response from Novum Hotel Madison Düsseldorf on 23 Jan 2024
Liebe Helen,herzlichen Dank für das tolle Feedback!Beste Grüße aus dem Madison

10/10 Excellent

J

Stayed 2 nights in Nov 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lay out of the property was...interesting but I liked it. It wasn't a boring basic layout. Had a unique little fire escape court yard and found they made use of all available space in an obviously older building. Very efficient. Close to the main train station so walking was a breeze.
Stayed 2 nights in Nov 2023

10/10 Excellent

America

Stayed 4 nights in Apr 2023
Response from Novum Hotel Madison Düsseldorf on 8 Feb 2024
Dear guest,thank you so much for your positive review. We are more than happy, that you enjoyed your stay to 100 %! Your praise is the best reward for our team as we all work hard day by day to meet your expectations. We would have loved to know what you liked most.We hope to see you soon again.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Novum Hotel Madison Düsseldorf on 14 Nov 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Haben Sie Anregungen für uns? Wie können wir uns weiter verbessern? Wir freuen uns immer über Hinweise und sind dankbar dafür.Hoffentlich kommen Sie uns wieder einmal besuchen.Mit freundlichen GrüßenIhr Team vom Novum Hotel Madison Düsseldorf

10/10 Excellent

Aejaz Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Marianella, Miami Shores

Disliked: Cleanliness, property conditions & facilities
I stayed there because it was a hotel close to the train station besides being outdated, it was very noisy. You could hear people loudly until 2pm
Stayed 1 night in Oct 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people were so friendly and nice starting with Jenna and her sister who were both from Romania. The hotel is across from the train station so if you are going to a trade fair in Koln it is a great location. Rooms are totally clean and comfortable.
Stayed 4 nights in Oct 2023

8/10 Good

Richard Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could do with a better choice at breakfast
Stayed 4 nights in Sep 2023

4/10 Poor

andrea

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
cheap but a but smelly
Pros: stategic position downtown Essen, and very good rate; wifi working well, silent room. Cons: no lift, old structure , moquette on stairs, dirty and smelly, a bit of bad smell in room as well
Stayed 3 nights in Sep 2023

6/10 Okay

Chris

Business traveller
Stayed 1 night in Sep 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right next to the main railway station. 24hr check-in was helpful with late arrival and staff super friendly. Hotel feels very slightly dated, but do not let that put you off, very decent hotel and great value for money. Would definitely stay again if in the area.
Stayed 1 night in Sep 2023
Response from Ihr Team vom Novum Hotel Madison Düsseldorf on 21 Sept 2023
Sehr geehrter Gast,herzlichen Dank für Ihre tolle Bewertung. Es ist unser Anspruch, unseren Gästen den bestmöglichen Service und Komfort zu bieten, um Ihnen einen unvergesslichen und angenehmen Aufenthalt zu bereiten. Schön, dass wir dieses Ziel bei Ihnen erreicht haben.Beste Grüße,Ihr Team vom Novum Hotel Madison Düsseldorf

6/10 Okay

Gaby, Ballouneh

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The location is good, the staff was friendly. However, the furniture is very old, can't say that it was clean either.
Stayed 2 nights in Sep 2023
Response from Novum Hotel Madison Düsseldorf on 18 Sept 2023
Dear guest,Thanks for rating us.It is nice to hear that you found the location good and our staff friendly. Your criticism regarding the furniture and the cleanliness we will forward internally because it is really important for us that our guests feel comfortable at our hotel all around. We apologize for the inconvenience and hope you will visit us again still.With kind regardsYour Novum Hotel Madison Düsseldorf team

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

4/10 Poor

Raymond

Disliked: Cleanliness
Not the best we've stayed at in Dusseldorf
We found the evening receptionists were welcoming, friendly and very helpful. Could not fault them. Did not really interact with morning receptionists. Breakfast was okay, staff seemed friendly. As for the room cleaners, well, that is a different matter. Coffee and milk never replaced, although reception did supply more upon request. The coffee mugs were never washed out each day so we rinsed them out ourselves. One day came back to find they had only left us hand towels, no good after having a shower! Shower gel ran out and was not replaced. Under the sink counter we found a bag full of rubbish, it was still there when we left so was missed for more than 7 days as that was how long we stayed. Are they treating the job as easy money for little work. Out of the three hotels in Dusseldorf that we have stayed in, this is by far the worst. Won't be using again.
Stayed 7 nights in Aug 2023

6/10 Okay

Arung

Liked: Property conditions & facilities
Easy access to public transportation, restaurants etc
Stayed 3 nights in Aug 2023

6/10 Okay

corey

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The photos of the hotel misrepresent what the hotel actually looks like. The hotel is in an older building which could benefit from refurbishment. I liked the central location being close to Dusseldorf Central station, the breakfast and the cleanliness. If you're looking to stay for a night, this hotel is a great choice but for any longer, I would suggest to stay somewhere else.
Stayed 3 nights in Aug 2023

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price
Stayed 2 nights in Aug 2023

10/10 Excellent

Chirtan

Stayed 1 night in Jul 2023

6/10 Okay

Caroline

Travelled with family
Liked: Staff & service
Decent hotel, but excellent staff. No functioning WIFI though, so plan on bringing your own hotspot.
Stayed 5 nights in Jul 2023
Response from Novum Hotel Madison Düsseldorf on 18 Jul 2023
Dear guest,Thanks for rating us.It is nice to hear that you were especially satisfied with our staff.We hope you'll choose to stay with us again the next time you're in town.With kind regardsYour Novum Hotel Madison Düsseldorf team

8/10 Good

Vincent

Liked: Staff & service
Location of the hotel is great. Breakfast is normal. Check-in is fast and easy. Room is spacious. The room I had facing the Main Street and train station, noisy even at night. Summer, no aircon in room. At night, hard to sleep. I guess most of the hotel doesn’t have aircon….this is a downside traveling in Summer.
Stayed 6 nights in Jun 2023

10/10 Excellent

Viorel

Stayed 1 night in Jun 2023

6/10 Okay

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was ok. Older building, but they maintain it. The area surrounding it was very noisy windows help a bit shut, but that means it’s hotter in the room. The WiFi was terrible. Kept dropping us off and we could get more than one bar of WiFi.
Stayed 1 night in May 2023

10/10 Excellent

Udey

Stayed 1 night in May 2023

10/10 Excellent

ok hwa

Stayed 3 nights in May 2023

10/10 Excellent

Jaime

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Very Good Hotel Friendly staff Will stay again
Stayed 3 nights in Apr 2023

8/10 Good

Kim

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The location was excellent as it was near to the main train station. Front desk service were very helpful and pleasant.
Stayed 6 nights in Apr 2023

8/10 Good

Lee

Stayed 3 nights in Mar 2023

6/10 Okay

Manish

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
The stay was ok ok types. The rooms are comfortable. Some staff members are courteous. However cleanliness wasn’t their scoring point.
This is how we found room on all 5 days of our stay inspite of reminding to clean everyday.
Stayed 5 nights in Mar 2023
Response from Novum Hotel Madison Düsseldorf on 20 Mar 2023
Dear guest,Thanks for rating us.We are happy that you found the room comfortable but we regret that you were not satisfied with the cleanliness completely. Of course we know that hygiene is one of the most important issues. Your criticism will be forwarded to our housekeeping and we sincerely apologize for the inconvenience.Hopefully you will visit us again still.With kind regardsYour Novum Hotel Madison Düsseldorf team

10/10 Excellent

Steven

Stayed 4 nights in Jan 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It 2as all good except room fare which I will discuss separately
Stayed 1 night in Feb 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find at a good price.
Great location less than 5 minutes walk from the main station. Friendly staff at check in. Plentiful breakfast. I had a triple room with friends and it was really spacious, had a kettle in the room with tea & coffee making facilities and a cracking shower. Recommended.
Stayed 2 nights in Feb 2023

10/10 Excellent

Dirk-Jan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cosy and clean room, with a bath

8/10 Good

Sinead

Stayed 3 nights in Dec 2022