City view

Reviews of Jumeirah Creekside Hotel

5 out of 5
Jumeirah Creekside Hotel
Road Al Garhoud Deira, Al Garhoud Deira, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1004 reviews" "
Rating 8 - Good. 222 out of 1004 reviews" "
Rating 6 - Okay. 47 out of 1004 reviews" "
Rating 4 - Poor. 14 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Uma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect venue near the airport
Stayed 1 night in Mar 2024
Response from Jumeirah Creekside Hotel on 4 Mar 2024
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Jumeirah Creekside Hotel on 15 Feb 2024
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Vikulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Jan 2024
Response from Jumeirah Creekside Hotel on 5 Feb 2024
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to departure this hotel rates Five Stars. The room was quiet, the breakfast delicious and the staff were knowledgeable and attentive.
Stayed 3 nights in Jan 2024
Response from Jumeirah Creekside Hotel on 30 Jan 2024
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

8/10 Good

Taniza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at this hotel. Rooms are spacious and clean, the bed and bedding was very comfortable. The hotel is very close to the airport. The concierge service is excellent. The gym is very good. Breakfast had a variety of food and beverages to choose from. Overall staffs were very friendly, helpful, polite and professional, especially Ismail from concierge service made our stay extra special.
Stayed 13 nights in Jan 2024
Response from Jumeirah Creekside Hotel on 29 Jan 2024
Thank you for sharing your review. We are pleased to read that you were happy with the service provided by the team, Ismail in particular. We look forward to welcoming you back again soon.Yours sincerely, Andy CuthbertGeneral Manager

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jumeirah Creekside Hotel on 23 Jan 2024
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Jamil

Stayed 1 night in Jan 2024
Response from Jumeirah Creekside Hotel on 27 Jan 2024
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

harnoor

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Very friendly staff. Extremely clean and beautiful!
Stayed 1 night in Jan 2024
Response from Jumeirah Creekside Hotel on 9 Jan 2024
Thank you for sharing your review. We are pleased to read that you were happy with the service provided by the team. We look forward to welcoming you back again soon.Yours sincerely, Andy CuthbertGeneral Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Nice hotel location and comfort with friendly staff
Stayed 4 nights in Dec 2023
Response from Jumeirah Creekside Hotel on 25 Dec 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Harnish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff Not sure we got a vip upgrade Would definitely stay again and again
Stayed 7 nights in Dec 2023
Response from Jumeirah Creekside Hotel on 18 Dec 2023
Thank you for the great review. We are pleased to read that you were happy with the service provided by the team. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Bader

Stayed 2 nights in Dec 2023
Response from Jumeirah Creekside Hotel on 18 Dec 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

8/10 Good

Jason

Stayed 2 nights in Oct 2023
Response from Jumeirah Creekside Hotel on 16 Dec 2023
Guest feedback is of utmost importance to our quality initiatives, and we take all comments seriously, we sincerely extend our most humble regret if your expectations in some areas were not met.Thank you for sharing your review and we look forward to the opportunity of welcoming you back in the future. Yours sincerely,Andy Cuthbert General Manager

8/10 Good

Diala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Jumeirah Creekside Hotel on 8 Jan 2024
Thank you for giving us a good rating and for staying with us. We appreciate your feedback, and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Close to airport
Stayed 1 night in Nov 2023
Response from Jumeirah Creekside Hotel on 29 Nov 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback, and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality. All the staff are amazing and very attentive. Definitely recommend.
Stayed 1 night in Nov 2023
Response from Jumeirah Creekside Hotel on 18 Nov 2023
Thank you for sharing your review. We are pleased to read that you were happy with the service provided by the team. We look forward to welcoming you back again soon.Yours sincerely, Andy CuthbertGeneral Manager

10/10 Excellent

Camilla

Stayed 4 nights in Nov 2023
Response from Jumeirah Creekside Hotel on 20 Nov 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Zeenat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent from start to finish - the staff are very helpful, the facilities are fantastic with both an outdoor and rooftop pool, huge buffet breakfast and a lovely spa. It is very conveniently located, close to the airport and has shuttle services to the malls and The Palm - don't bother with an airport hotel service shuttle, it cost me 35 AED in a taxi! This is the second time I've stayed here, and would definitely come back. My only issue is that the tap in the bathroom had come away from the sink, so it kept moving when you turned the faucet on. But other than that, I can't fault it! Thanks for a lovely stay, I will be back.
Stayed 2 nights in Nov 2023
Response from Jumeirah Creekside Hotel on 18 Nov 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. Your comment regarding the tap in the bathroom has been shared with the team to look into it. Please accept our sincere apologies for the inconvenience caused in this respect.We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

2/10 Terrible

Muhammad

Stayed 8 nights in Nov 2023
Response from Jumeirah Creekside Hotel on 5 Dec 2023
We are sorry you were unhappy. We kindly request you to share with us the details of the issue you experienced so we can look into the matter. We look forward to the opportunity of welcoming you back in the future. Yours sincerely, Andy Cuthbert General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2023
Response from Jumeirah Creekside Hotel on 13 Nov 2023
We are very sorry to learn of your disappointment regarding your recent stay experience with us. Please accept our sincere apologies for the inconvenience experienced. Rest assured that we’ve noted your feedback and shared with the team.We look forward to the opportunity of welcoming you back in the future. Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jumeirah Creekside Hotel on 7 Nov 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big shower and bathtub, nice size room overall. Unique design. Water service at the pool is nice. The pool was busy and ambiance adversely effected by an outdoor stage venue next door which was doing sound checks all day and blaring annoying beats plus loud construction
Stayed 1 night in Nov 2023
Response from Jumeirah Creekside Hotel on 6 Nov 2023
Guest feedback is of utmost importance to our quality initiatives, and we take all comments seriously, we sincerely extend our most humble regret if your expectations in some areas were not met.Thank you for sharing your review and we look forward to the opportunity of welcoming you back in the future. Yours sincerely,Andy Cuthbert General Manager

8/10 Good

Nidhi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big property
Stayed 4 nights in Oct 2023
Response from Jumeirah Creekside Hotel on 3 Nov 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jumeirah Creekside Hotel on 2 Nov 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Jumeirah Creekside Hotel on 30 Oct 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

2/10 Terrible

gemma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jumeirah Creekside Hotel on 30 Oct 2023
We are sorry you were unhappy. We kindly request you to share with us the details of the issue you experienced so we can look into the matter. We look forward to the opportunity of welcoming you back in the future. Yours sincerely, Andy Cuthbert General Manager

10/10 Excellent

Vikulina

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jumeirah Creekside Hotel on 15 Nov 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

8/10 Good

mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Jumeirah Creekside Hotel on 23 Oct 2023
Thank you for giving us a good rating and for staying with us. We appreciate your feedback, and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Marina

Stayed 1 night in Oct 2023
Response from Jumeirah Creekside Hotel on 11 Nov 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the Irish village, we were attending a concert. Staff very friendly. Large hotel with lots of dining options inside Irish village, walkable through hotel garden
Stayed 1 night in Oct 2023
Response from Jumeirah Creekside Hotel on 23 Oct 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Hirokazu, NICE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff and we felt welcome as soon as we arrived.
Stayed 2 nights in Oct 2023
Response from Jumeirah Creekside Hotel on 16 Oct 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Thin Thin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay. I would definietly use again.
Stayed 2 nights in Oct 2023
Response from Jumeirah Creekside Hotel on 16 Oct 2023
Thank you for the lovely review. We are so glad to hear that you enjoyed your stay with us and we look forward to seeing you again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Abdelkabir El

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quiet, nice staff, cozy and convenient room
Stayed 5 nights in Sep 2023
Response from Jumeirah Creekside Hotel on 16 Oct 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Phuc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel. Excellent services
Stayed 2 nights in Oct 2023
Response from Jumeirah Creekside Hotel on 12 Oct 2023
Thank you for sharing your review and for giving us a perfect rating. We are pleased to read that you were happy with the service provided by the team. We look forward to welcoming you back again soon.Yours sincerely, Andy CuthbertGeneral Manager

10/10 Excellent

SAHIL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money.
Stayed 4 nights in Sep 2023
Response from Jumeirah Creekside Hotel on 3 Oct 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff. Ismail helped me to the room. He was smart and knowledgeable. Thanks!
Stayed 1 night in Oct 2023
Response from Jumeirah Creekside Hotel on 2 Oct 2023
Thank you for sharing your review. We are pleased to read that you were happy with the service provided by the team, Ismail in particular. We look forward to welcoming you back again soon.Yours sincerely, Andy CuthbertGeneral Manager

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Near the tram! Highly recommend
Stayed 4 nights in Sep 2023
Response from Jumeirah Creekside Hotel on 2 Oct 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

ALTUG, Newton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and large rooms.
Stayed 5 nights in Sep 2023
Response from Jumeirah Creekside Hotel on 16 Oct 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service . the room and especially the gym area
Stayed 2 nights in Sep 2023
Response from Jumeirah Creekside Hotel on 2 Oct 2023
Thank you for sharing your review. We are pleased to read that you were happy with the service provided by the team. We look forward to welcoming you back again soon.Yours sincerely, Andy CuthbertGeneral Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Jumeirah Creekside Hotel on 25 Sept 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback, and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Andlib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Jumeirah Creekside Hotel on 25 Sept 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback, and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

8/10 Good

Monir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel
Stayed 2 nights in Sep 2023
Response from Jumeirash Creekside Hotel on 22 Sept 2023
Thank you for sharing your review. We are pleased to read that you liked the hotel. We look forward to welcoming you back again soon.Yours sincerely, Andy CuthbertGeneral Manager

10/10 Excellent

D K

Liked: Cleanliness, staff & service
👍😊Good all round
Stayed 2 nights in Sep 2023
Response from Jumeirah Creekside Hotel on 11 Sept 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Nice hotel not good service
Stayed 3 nights in Aug 2023
Response from Jumeirah Creekside Hotel on 4 Sept 2023
We are very sorry to learn of your disappointment regarding your recent stay experience with us. Please accept our sincere apologies for the inconvenience experienced. Rest assured that we’ve noted your feedback and shared with the team.We look forward to the opportunity of welcoming you back in the future. Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities
The service was amazing! Got a room upgrade as I was checking. Room service was quick, and the food was good!
Stayed 2 nights in Aug 2023
Response from Jumeirash Creekside Hotel on 4 Sept 2023
Thank you for sharing your review. We are pleased to read that you were happy with the service provided by the team. We look forward to welcoming you back again soon.Yours sincerely, Andy CuthbertGeneral Manager

10/10 Excellent

francois

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice exceptional place
Stayed 1 night in Sep 2023
Response from Jumeirash Creekside Hotel on 4 Sept 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room, close to Irish Village. Breakfast varied but not great quality
Stayed 1 night in Aug 2023
Response from Jumeirah Creekside Hotel on 11 Sept 2023
Guest feedback is of utmost importance to our quality initiatives, and we take all comments seriously, we sincerely extend our most humble regret if your expectations in some areas were not met.Thank you for sharing your review and we look forward to the opportunity of welcoming you back in the future. Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Nedal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jumeirah Creekside Hotel on 25 Aug 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback, and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

2/10 Terrible

Bader

Disliked: Cleanliness
Response from Jumeirash Creekside Hotel on 21 Aug 2023
We are very sorry to learn of your disappointment regarding your recent stay experience with us. Please accept our sincere apologies for the inconvenience experienced. Rest assured that we’ve noted your feedback and shared with the team.We look forward to the opportunity of welcoming you back in the future. Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

Connell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jumeirah Creekside Hotel on 21 Aug 2023
Thank you for giving us a perfect rating and for staying with us. We appreciate your feedback, and we hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager

10/10 Excellent

harsh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to airport !
Stayed 1 night in Jul 2023
Response from Jumeirah Creekside Hotel on 16 Aug 2023
Thank you for the great review. We highly value our guest’s feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.Yours sincerely,Andy Cuthbert General Manager