5 outdoor pools, pool umbrellas, pool loungers

Reviews of Jumeirah Beach Hotel

5 out of 5
Jumeirah Beach Hotel
Jumeirah Beach Road, Po Box 11416, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 676 out of 1009 reviews" "
Rating 8 - Good. 181 out of 1009 reviews" "
Rating 6 - Okay. 66 out of 1009 reviews" "
Rating 4 - Poor. 42 out of 1009 reviews" "
Rating 2 - Terrible. 44 out of 1009 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Amarinder

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The general staff at the hotel are brilliant. The management however different story. 2nd time here. Both times it’s been terrible. First time we was told it was our fault and because the water park is great for our kids we thought take the hotels advice and book according to what they have suggested and message them before for the room and check in etc. Somehow this made it worse. Me and my wife slept on single beds for 6 nights aswell as our kids. We had what can only be described as bed bugs and are now covered in marks from it. My daughter has rashes all over her body and my son is covered in marks also as a result. It was reported immediately, 4 days later the hotel said ok let’s change your room. Which was a down grade as we had a club room. I never normally write reviews but this has pretty much been the worst 6 days I have had in Dubai. I have come here 7 times overall. Atlantis which is the same price is so much better and they actually listen to then the customer has an issue. So disappointed in this hotel and the management which is a shame because the general Day to day staff are brilliant and friendly. Management however are shocking. Felt Ignored and disrespected as they knew they had our money already.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely! Can't wait to go back!
Stayed 7 nights in Mar 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with wonderful personal service
Stayed 7 nights in Mar 2024
Response from Jumeirah Beach Hotel Management on 19 Mar 2024
Thank you for sharing your experience with us at Jumeirah Beach Hotel

10/10 Excellent

Arman, Northridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jumeirah Beach Hotel Management on 19 Mar 2024
Thank you for sharing your experience with us at Jumeirah Beach Hotel

10/10 Excellent

Ava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable attention to detail, from the staff to the food they couldn’t do enough for you, wonderful experience
Stayed 7 nights in Mar 2024
Response from Jumeirah Beach Hotel Management on 19 Mar 2024
Thank you for sharing your experience with us at Jumeirah Beach Hotel. We are delighted you enjoyed your visit.

8/10 Good

lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay my only issue was my mattress was caved in and asked them to change it few time but they did not get round to it
Stayed 7 nights in Feb 2024
Response from Jumeirah Beach Hotel Management on 7 Mar 2024
Thank you for choosing to stay with us at Jumeirah Beach Hotel and taking time to share your experience from your recent stay. We are delighted to learn that overall you had an enjoyable stay. Your feedback about the mattress is well noted and shared with the team to review and take corrective action. We do hope that will not deter you from visiting us again.

4/10 Poor

Anusha

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Standard of service from staff was not what one would expect of a 5 star hotel.
Stayed 4 nights in Feb 2024
Response from Jumeirah Beach Hotel Management on 4 Mar 2024
Thank you for sharing your experience from your recent stay. It is our constant goal at Jumeirah Beach Hotel to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective. Please accept our profuse apologies for the inconvenience that you experience during your stay. We take your feedback very seriously and we will take corrective actions.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Jumeirah Beach Hotel Management on 23 Feb 2024
Thank you for rating your experience with us at Jumeirah Beach Hotel.

10/10 Excellent

Luke Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome - world class facilities and service
Stayed 7 nights in Feb 2024
Response from Jumeirah Beach Hotel Management on 12 Feb 2024
Thank you for sharing your experience with us at Jumeirah Beach Hotel

10/10 Excellent

Rauf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 4 nights in Feb 2024
Response from Jumeirah Beach Hotel Management on 13 Feb 2024
Thank you for rating your experience with us at Jumeirah Beach Hotel.

10/10 Excellent

Sophia

Stayed 4 nights in Feb 2024

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff professional and friendly. Made the vacation very special.
Stayed 6 nights in Jan 2024
Response from Jumeirah Beach Hotel Management on 7 Feb 2024
Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel. We are delighted that you enjoyed your stay with us.

2/10 Terrible

James

Stayed 6 nights in Jan 2024

8/10 Good

Shannon

Stayed 1 night in Jan 2024

10/10 Excellent

JONG YUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view 👍
Stayed 4 nights in Jan 2024
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for rating your experience with us at Jumeirah Beach Hotel.

10/10 Excellent

Mark

Stayed 5 nights in Jan 2024

4/10 Poor

FAHAD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff will come every 5 mins to check the minibar anytime between 8am-5pm even though do not disturb is on, they would call from downstairs as well
Stayed 5 nights in Jan 2024
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel. We are sorry that you did not enjoy your visit.

10/10 Excellent

Shaanpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities
Jumeriah Dream! I stayed at this absolutely amazing hotel at the
Stayed 4 nights in Jan 2024
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for sharing your experience at Jumeirah Beach Hotel.

10/10 Excellent

Jose, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For 1100 I expected an amazing room Nice view is true But the Room in Shangri-la Raffles Emirates Palace Mandarin where better
Stayed 1 night in Jan 2024
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for sharing your experience with us at Jumeirah Beach Hotel.

8/10 Good

Ayesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jumeirah Beach Hotel Management on 26 Feb 2024
Thank you for rating your experience with us at Jumeirah Beach Hotel.

4/10 Poor

Thomas

Stayed 6 nights in Jan 2024
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for rating your experience at Jumeirah Beach Hotel. We are sorry that you did not enjoy your visit.

10/10 Excellent

Stuart THOMSON

Stayed 5 nights in Jan 2024
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for rating your experience at Jumeirah Beach Hotel.

6/10 Okay

Mohammed

Liked: Staff & service
Stayed 7 nights in Dec 2023
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for rating your experience at Jumeirah Beach Hotel.

10/10 Excellent

Stephen

Stayed 11 nights in Dec 2023
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for rating your experience at Jumeirah Beach Hotel.

10/10 Excellent

Mobeen

Stayed 4 nights in Dec 2023
Response from Jumeirah Beach Hotel Management on 5 Feb 2024
Thank you for rating your experience with us at Jumeirah Beach Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Amazing hotel. Excellent staff, great customer service. Clean, comfortable and modern room. I would highly recommend this hotel
Stayed 5 nights in Dec 2023
Response from Jumeirah Beach Hotel Management on 16 Dec 2023
Thank you for sharing your amazing experience with us at Jumeirah Beach Hotel.

10/10 Excellent

Sehnaz

Travelled with family
Liked: Amenities
Tariq has been amazing in looking after our room
Stayed 4 nights in Dec 2023
Response from Jumeirah Beach Hotel Management on 13 Dec 2023
Thank you Sehnaz for sharing your experience

10/10 Excellent

Asad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Jumeirah Beach Hotel Management on 16 Dec 2023
Thank you for rating your experience with us at Jumeirah Beach Hotel.

10/10 Excellent

diana, los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, excellent food
Stayed 2 nights in Nov 2023
Response from Jumeirah Beach Hotel Management on 13 Dec 2023
Thank you for sharing your experience with us at Jumeirah Beach Hotel. We are delighted that you enjoyed your visit.

10/10 Excellent

Alireza

Stayed 8 nights in Oct 2023
Response from Jumeirah Beach Hotel Management on 21 Nov 2023
Thank you for rating your experience from your recent stay with us at Jumeirah Beach Hotel.

8/10 Good

Fatema

Travelled with family and small children
Liked: Property conditions & facilities
Facilities were great. Staff were welcoming & ready to help. Breakfast was good and varied. Rooms were spacious enough. Service was incredibly slow at the property and it would take around 30 minutes for our car to be brought to us from the valet and on the day of departure it took 40 minutes for our luggage to be bought down. Also numerous times I was holding my baby and trying to collapse my pushchair and put it in the boot myself as none of the staff felt it their responsibility to help???
Stayed 4 nights in Nov 2023
Response from Jumeirah Beach Hotel Management on 15 Nov 2023
Dear Fatema Thank you for taking time to share your experience from your recent stay with us at Jumeirah Beach Hotel. We are sorry to hear about the delay in service and for the lack of assistance from the colleagues on the pool. Rest assured we take feedback seriously and shared with the team to take corrective action. We do hope the above will not deter you from visiting us again. Thank you, Jumeirah Beach Hotel Team

6/10 Okay

Steve

Liked: Cleanliness, staff & service
The hotel is in a great location, the pool area lets the property down, the surface around the pool is very abrasive and below the standard when compared to the other Jumeirah properties. The Dhow and Anchor is lively and offers good food options for half board guests
Stayed 5 nights in Nov 2023
Response from Jumeirah Beach Hotel Management on 13 Nov 2023
Dear Steve Thank you for choosing to stay with us at Jumeirah Beach Hotel and taking time to share your experience from your recent stay. Your kind words to the service and food in Dhow and Anchor is very much appreciated. At the same time, please do accept our sincere apologies for the inconvenience on our pools that were mentioned on your review. Please be assured that we take feedback seriously and shared with the team to take corrective actions. While we realize that we cannot undo the experience that you had during your stay, we do hope that you will in due course provide us with another chance to welcome you back. With all our very best wishes,Jumeirah Beach Hotel Team

8/10 Good

Scott, New York

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, beach, kids club all wonderful for kids however rooms are a bit dated and need upgrading.
Stayed 6 nights in Oct 2023
Response from Jumeirah Beach Hotel Management on 8 Nov 2023
Dear Scott, Thank you for choosing to stay with us at Jumeirah Beach Hotel and taking time to share your experience from your recent stay. We are delighted to learn that you had an enjoyable stay. Once again, thank you for taking the time to post your review and we look forward to welcoming you back in the not-too-distant future. With all our very best wishes,Jumeirah Beach Hotel Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good resort
Stayed 7 nights in Oct 2023
Response from Jumeirah Beach Hotel Management on 30 Oct 2023
Thank you for sharing your experience with us at Jumeirah Beach Hotel.

6/10 Okay

Verified traveller

Travelled with family
Not for Seasoned Suite Vacationer.
Club Lounge is extremely disappointing so don’t bother with getting a room that offers that. I had the highest suite class available and still I think the service wasn’t as good as one one would expect. Having stayed in all the best hotels and their suites this has got a quite a fair bit to go. Service is good if you’re not brown/black. Food is good in the main restaurant however. Better than most. But at this price point, one would expect service similar to Atlantis Royal or Atlantis Palm for suite guests.
Stayed 5 nights in Oct 2023
Response from Jumeirah Beach Hotel Management on 16 Oct 2023
Thank you for sharing your experience from your recent stay. It is our constant goal at Jumeirah Beach Hotel to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective. While we realize that we cannot undo the experience that you had during your arrival, we do hope that still have some positive memories when you left, and you will give us opportunity to redeem ourselves and welcome you back in the future. With all our very best wishes,Jumeirah Beach Hotel Team

10/10 Excellent

gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing Everyone there were very helpful
Stayed 4 nights in Oct 2023
Response from Jumeirah Beach Hotel Management on 16 Oct 2023
Thank you for sharing your experience with us at Jumeirah Beach Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Family Vacation
excellent family holiday, great service.
Stayed 2 nights in Oct 2023
Response from Jumeirah Beach Hotel Management on 11 Oct 2023
Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel.

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was somewhat pedestrian, not made to feel we were in a 5 star hotel . Ceiling leaked in the bath room and the fridge did not work However , staff tried very hard to remedy all the issues
Stayed 3 nights in Oct 2023
Response from Jumeirah Beach Hotel Management on 11 Oct 2023
Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel. It is disappointing to read that we did not deliver the service you have come to expect from us, and it is even harder to hear we have disappointed a loyal guest. We are happy that the issues you encountered on your arrival are recovered and rectified. We do hope we will have another opportunity to welcoming you back.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at Jumeirah Beach many times prior to Covid The hotel as changed considerably it is more of a family hotel now before it was a business hotel but we understand things change with many more hotels opening & the forward development in Dubai. However the Jumeirah hotels are still brilliant in every way & our short stay at the Jumeirah Beach was faultless All the staff at the hotel were polite clean & happy the food & beverage was good all in all we would definitely stay there again or in one of the other Jumeirah hotels world wide.
Stayed 2 nights in Oct 2023
Response from Jumeirah Beach Hotel Management on 11 Oct 2023
We are pleased to read that you decided to stay with us once again at Jumeirah Beach Hotel. We are pleased to read that you and your family had another enjoyable stay. Positive reviews such as yours will always serve as a great motivation to the hardworking team. We will all look forward to the pleasure of welcoming you back in the not-too-distant future.

2/10 Terrible

Rishi

Stayed 7 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 5 Oct 2023
Thank you for rating your experience with us at Jumeirah Beach Hotel. We are very sorry to hear that you did not enjoy your visit.

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was great from the staff to food to the rooms, great facility's, nothing was to much trouble 5 stars
Stayed 7 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 5 Oct 2023
Thank you for sharing your experience with us at Jumeirah Beach Hotel.We are delighted to read that you enjoyed your visit.

10/10 Excellent

sonetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, best customer service, the cleanliness top everywhere else I have visited. Raj, Luke, Kevin and the entire housekeeping crew were Superb. Definitely will be staying here again
Stayed 7 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 28 Sept 2023
Thank you for sharing your experience with us at Jumeirah Beach Hotel. We are delighted that you enjoyed your visit. Your kind words to the team are very much appreciated.

4/10 Poor

Annamaria

Stayed 7 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 20 Oct 2023
Thank you for rating your experience with us at Jumeirah Beach Hotel. It saddened us that you did not enjoy your visit.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stopped here for 4 days 3 nights it exceeded all of our expectations in every way, just amazing. We are not affluent but it was worth every penny or AED. Beautiful beach and sea as warm as a bath and not a bit of rubbish in sight, the pools were great too we went between both during the day. The water park was great and just 5 mins walk no matter what age you are. Restaurants of different kinds we especially liked NUSKA next to the beach and you can get a buggy there and back. Cannot wait to go back...
Stayed 3 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 25 Sept 2023
Dear Mark Thank you for sharing your experience with us at Jumeirah Beach Hotel.We are delighted that you enjoyed your visit. We will look forward to welcoming you back.

8/10 Good

Aroosha Tabasam

Travelled with family and small children
Liked: Amenities
the view
Stayed 6 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 25 Sept 2023
Thank you for rating your experience with us at Jumeirah Beach Hotel.

10/10 Excellent

peter

Travelled with family
Liked: Amenities, property conditions & facilities
Very friendly helpful staff, very clean in all areas
Stayed 3 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 20 Sept 2023
Thank you for sharing your feedback from your recent stay with us. We are delighted to read that you enjoyed your visit.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 19 Sept 2023
Thank for rating your experience with us at Jumeirah Beach Hotel

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 8 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 18 Sept 2023
Thank you for rating your experience with us at Jumeirah Beach Hotel. We are delighted you enjoyed your visit.

8/10 Good

Brennan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort and facilities. Loved the boat rides to the souk madinat of an evening. We stayed on half board and had dinner at neighbouring restaurants which were beautiful. The drinks were ridiculously priced though, a bottle of still water cost $20 Australian dollars and $15 for each glass of soft drink. But my biggest annoyance was their lack of flexibility with half board - we had to check out at 5am so couldn’t use the breakfast portion. They refused to let us have lunch instead on another day, and said they would only provide a basket of continental breads before we left. They ended up providing scrambled eggs as well but wanted to charge us $45 for some cold cuts on the side which we didn’t want. They could have just been more flexible and said we could take a different meal instead, or provide room service. The rest of the service was great, the room attendant was amazing and certainly provided a 5 star experience.
Stayed 2 nights in Sep 2023
Response from Jumeirah Beach Hotel Management on 15 Sept 2023
Thank you for sharing your experience with us at Jumeirah Beach Hotel. Your feedback on the flexibility on half board is well noted, rest assured it will be shared with the team to review and take corrective action.