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Reviews of Habtoor Grand Resort, Autograph Collection

5 out of 5
Habtoor Grand Resort, Autograph Collection
Al Falea Street, Jumeirah Beach, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Mona

Disliked: Cleanliness
Stayed 5 nights in Mar 2024
Response from LIJITH on 23 Mar 2024
Dear Guest,Whilst it was a pleasure to have you as our guest at the Habtoor Grand Resort, Autograph Collection, we have noted that your stay was not up to your expectations on this particular occasion. Guest feedback is of immense value to us and I would like to assure you that your constructive comments have been shared with the team.Once again thank you very much for taking the time to share your experience on this platform and we look forward to welcoming you back. Kind regards,LIJITH A.S Rooms Controller Supervisor

10/10 Excellent

Stephen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Rate all aspects of the Habtoor Grand Resort very good to excellent. Had no issues whatsoever during our 10 day stay. Highly recommend the premises.
Stayed 10 nights in Mar 2024
Response from Lijith on 22 Mar 2024
Dear Guest, We appreciate your comments and perfect score. It gives us great pleasure to know that your time with us was so delightful and that you appreciated the excellent service provided by our staff. Your words of gratitude will undoubtedly serve as an inspiration to all of us. here at the Habtoor Grand Resort, Autograph Collection to consistently provide Exactly Like Nothing Else service. Thank you for staying with us. Please visit us again soon! Best regards, Lijith, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Lijith on 20 Mar 2024
Dear Guest, We appreciate your comments and perfect score. It gives us great pleasure to know that your time with us was so delightful and that you appreciated the excellent service provided by our staff. Your words of gratitude will undoubtedly serve as an inspiration to all of us. here at the Habtoor Grand Resort, Autograph Collection to consistently provide Exactly Like Nothing Else service. Thank you for staying with us. Please visit us again soon! Best regards, Lijith, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Iman

Liked: Amenities
Everything was good
Stayed 5 nights in Jan 2024
Response from Lijith on 3 Mar 2024
Dear Guest, We appreciate your comments and perfect score. It gives us great pleasure to know that your time with us was so delightful and that you appreciated the excellent service provided by our staff. Your words of gratitude will undoubtedly serve as an inspiration to all of us. here at the Habtoor Grand Resort, Autograph Collection to consistently provide Exactly Like Nothing Else service. Thank you for staying with us. Please visit us again soon! Best regards, Lijith, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! Very clean and safe. Will definitely return.
Stayed 6 nights in Feb 2024
Response from Lijith on 24 Feb 2024
Dear Guest, We appreciate your comments and perfect score. It gives us great pleasure to know that your time with us was so delightful and that you appreciated the excellent service provided by our staff. Your words of gratitude will undoubtedly serve as an inspiration to all of us. here at the Habtoor Grand Resort, Autograph Collection to consistently provide Exactly Like Nothing Else service. Thank you for staying with us. Please visit us again soon! Best regards, Lijith, Rooms Controller - Habtoor Grand Resort, Autograph Collection

6/10 Okay

David

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Having stayed at numerous hotels in Dubai I was slightly disappointed with the Habatoor this time round. I stayed here last July for a quick break with my son and we both enjoyed the property although there was building work going on. This time with all the family I just think although a great hotel by European standards it’s just not got the polished finish that others in Dubai that I’ve stayed in has (zabeel zaray, medinat and Atlantis) disappointed that more extensive work was going on and that it was a messy site in that respect. Had some very good service but also some quite poor service as well at times. A good hotel for a more budget feeling 5 star in Dubai.
Stayed 6 nights in Feb 2024
Response from Lijith on 17 Feb 2024
Dear Valued Guest ,Thank you for taking the time to share your recent experience at the Habtoor Grand Resort, Autograph Collection Hotels and it is our pleasure to have you stay with us.We appreciate all forms of guest comments, and it is the feedback from guests like you that helps us improve our service standards and accommodations. I sincerely apologize for the shortfall in service you have encountered during your stay. This is not the service of excellence towards which we continually strive and not the impression we wish to give our guests. Further, please be assured that I have taken up your comments with the concerned departments and taken the appropriate action.We hope to have the opportunity to welcome you back to the resort to regain your trust and confidence in our property.Best regards, Lijith, Rooms Controller - Habtoor Grand Resort, Autograph Collection

8/10 Good

Andrew James

Travelled with partner
All good
Stayed 6 nights in Jan 2024
Response from Lijith on 15 Jan 2024
Dear Valued Guest On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Habtoor Grand Resort, Autograph Collection. Receiving a wonderful rating from you truly delights us all. We look forward to welcoming you back soon for another #Exactly Like Nothing Else experience!

6/10 Okay

Eleonora

Not really good service. The first night we wait almost 1h30 min for room service. The buffet was not good as expected on our full board. Nice beach. This hotel could be better!
Stayed 6 nights in Jan 2024
Response from Lijith on 12 Jan 2024
Dear Valued Guest ,Thank you for taking the time to share your recent experience at the Habtoor Grand Resort, Autograph Collection Hotels and it is our pleasure to have you stay with us.We appreciate all forms of guest comments, and it is the feedback from guests like you that helps us improve our service standards and accommodations. I sincerely apologize for the shortfall in service you have encountered during your stay. This is not the service of excellence towards which we continually strive and not the impression we wish to give our guests. Further, please be assured that I have taken up your comments with the concerned departments and taken the appropriate action.We hope to have the opportunity to welcome you back to the resort to regain your trust and confidence in our property.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 6 nights in Nov 2023
Response from Lijith on 8 Jan 2024
Dear Guest, We appreciate your comments and perfect score. It gives us great pleasure to know that your time with us was so delightful and that you appreciated the excellent service provided by our staff. Your words of gratitude will undoubtedly serve as an inspiration to all of us. here at the Habtoor Grand Resort, Autograph Collection to consistently provide Exactly Like Nothing Else service. Thank you for staying with us. Please visit us again soon! Best regards, Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

depak

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee showed excellent manners and were very easy to approach. They answered my queries with great professional manner.
Stayed 7 nights in Oct 2023
Response from Lijith on 30 Oct 2023
Dear Guest, We appreciate your comments and perfect score. It gives us great pleasure to know that your time with us was so delightful and that you appreciated the excellent service provided by our staff. Your words of gratitude will undoubtedly serve as an inspiration to all of us. here at the Habtoor Grand Resort, Autograph Collection to consistently provide Exactly Like Nothing Else service. Thank you for staying with us. Please visit us again soon! Best regards, Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Colin John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Rooms Controller Team on 18 Oct 2023
Thank you for the feed back. Look forward to welcome back you near in future.Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lijith on 3 Oct 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Dubai!!! Grandclub room
The room was big and comfy very clean! The hotel staff was amazing/nice/helpful Hotel had great food the breakfast lounge was over the top! 10/10 We used the pool everyday and it was amazing Service at the pool was great 👍 Overall the experience was 10/10
Stayed 7 nights in Sep 2023
Response from Lijith on 24 Sept 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Sep 2023
Response from Lijith on 22 Sept 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Bekim

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time
Stayed 4 nights in Aug 2023
Response from Rooms Controller Team. on 26 Aug 2023
Happy to Hear that you enjoyed the stay with us. Thank you for your comment.Look forward to welcome back near in future.

8/10 Good

Tamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to make your way around the property.
Stayed 7 nights in Aug 2023
Response from Rooms Controller Team. on 26 Aug 2023
Thank you for your feed back, hope you enjoyed the stay with us.Look forward to welcome back you near in future.

10/10 Excellent

Boris

Stayed 4 nights in Aug 2023
Response from Rooms Controller Team. on 11 Sept 2023
Thank you for your feed back. Look forward to welcome back near in future

10/10 Excellent

Bekim

Stayed 1 night in Aug 2023
Response from Rooms Controller Team. on 11 Sept 2023
Thank you for your feed back. Look forward to welcome back near in future

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Lijith on 11 Aug 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Claus

Stayed 4 nights in Jul 2023
Response from Hussein on 25 Jul 2023
Dear Guest, We appreciate your comments and perfect score. It gives us great pleasure to know that your time with us was so delightful, and that you appreciated the excellent service provided by our staff. Your words of gratitude will undoubtedly serve as an inspiration to all of us. here at the Habtoor Grand Resort, Autograph Collection to consistently provide Exactly Like Nothing Else service. Thank you for staying with us. Please visit us again soon! Best regards, Mohamed Hussein, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

RANDHIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely fantastic. They went over and above to make our stay memorable and comfortable. We booked the Clubrooms that gave us assess to the Club lounge, the staff were so accommodating and would make vegetarian meals for my children. They hotel is located in a nice area, it’s quite but walking distance from all the restaurants and bars.
Stayed 7 nights in Jul 2023
Response from Lijith on 23 Jul 2023
Dear Guest, We appreciate your comments and perfect score. It gives us great pleasure to know that your time with us was so delightful, and that you appreciated the excellent service provided by our staff. Your words of gratitude will undoubtedly serve as an inspiration to all of us. here at the Habtoor Grand Resort, Autograph Collection to consistently provide Exactly Like Nothing Else service. Thank you for staying with us. Please visit us again soon! Best regards, Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

8/10 Good

Jens

Stayed 1 night in Jul 2023
Response from Hussein on 17 Jul 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best Regards,Mohamed Hussein, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

shane

Stayed 3 nights in Jul 2023
Response from Hussein on 16 Jul 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Mohamed Hussein, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Afsaneh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful vacation in this hotel. We found it a family-oriented hotel with a beautiful beach, great view, garden and pool. The staff were kind and tried to make our stay pleasant. Special thanks to Ranjit at the hotel reception.
Stayed 8 nights in Jun 2023
Response from Lijith on 2 Jul 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Janki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Lijith on 19 Jun 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Imshad

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the hotel, only thing I would have loved on top would have been to meet Mr Habtoor himself, he visited the hotel frequently but was unable to meet him. Maybe Next time!
Stayed 7 nights in May 2023
Response from Lijith on 14 Jun 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities
Beach and personnel are amazing
Stayed 2 nights in Jun 2023
Response from Lijith on 6 Jun 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for exploring Dubai. Amazing for families to enjoy the shaded kids pool, vast dining options and play park.
Stayed 5 nights in May 2023
Response from Lijith on 14 Jun 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location with excellent rooms and view. Had a really enjoyable time over the week we spent there. Really felt like a five star treatment in every aspect.
Stayed 8 nights in May 2023
Response from Lijith on 6 Jun 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Sumyya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2023
Response from Lijith on 6 Jun 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

8/10 Good

Joanne, Basel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, probably 4 rather than 5 stars. Staff nice and quick to address issues but lacks the personal service of 5 star. Exceptionally busy place and food in the restaurants is average at best despite twice the price of better restaurants nearby
Stayed 6 nights in May 2023
Response from Lijith on 31 May 2023
Dear Guest, Whilst it was a pleasure to have you as our guest at the Habtoor Grand Resort, Autograph Collection, we are glad to know that you are happy with the staff. Also, we have noted that your stay was not up to your expectations in regard to the Food and the pricing of the food. Guest feedback is of immense value to us and I would like to assure you that your constructive comments have been shared with the concerned departments and take the appropriate action to ensure that the service is up to the five-star standards. Once again thank you very much for taking the time to share your experience on this platform and we look forward to welcoming you back. Best regards, Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Jakub

Stayed 4 nights in May 2023
Response from Rooms Controller Team. on 29 May 2023
Thanks for the feed back. Look forward to welcome you near in future.

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and the hospitality was awesome.
Stayed 7 nights in May 2023
Response from Rooms Controller Team. on 29 May 2023
Thanks for the feed back. Look forward to welcome you near in future.

6/10 Okay

Maurice

Stayed 7 nights in May 2023
Response from Rooms Controller Team. on 29 May 2023
Thanks for the feed back. Look forward to welcome you near in future.

10/10 Excellent

MR G C

Stayed 4 nights in May 2023
Response from Lijith on 16 May 2023
Dear Guest, Thank you for the perfect score. We really appreciate it. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection! Best regards,Lijith A.S, Rooms Controller - Habtoor Grand Resort, Autograph Collection

10/10 Excellent

Gus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, no negative impact
Stayed 7 nights in May 2023
Response from Rooms Controller Team. on 15 May 2023
Thank you for the valuable feed back. Look forward to welcome back near in future. Thanks & Regards,

8/10 Good

Judith

Stayed 6 nights in May 2023
Response from Rooms Controller Team. on 15 May 2023
Thank you for your valuable feed back. Thanks & Regards,

10/10 Excellent

Shilpa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made my stay very easy and comfortable, they couldn’t do enough.
Stayed 7 nights in May 2023
Response from Habtoor Grand on 10 May 2023
Dear Guest,Thank you for the perfect score. We really appreciate it.We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
Sadly this is a 3 star hotel at best. It is very misleading they are trying to sell this as five star, for the money paid. The staff are nice but the service is questionable. We asked for water and they took so long to bring it we left the room - they then entered the room anyway despite the 'do not disturb' sign on the door, instead of leaving the water outside. There are pushy staff by the front door trying to get you into a more expensive hotel cab. The room was in bad condition, with old noisy air conditioning and a very unappealing bathroom which had signs of mould. The infinity pool which is over 16s was nice, but full of people smoking. The large pool had to be avoided - simply full of children and packed. Biggest disappointment was the beach - it was dirty , with old sunbeds and people leaving their garbage in the sand. The NOISE was dreadful - coming from the private pool next to the beach which was belting out disco music so loud it gave you a headache. The sea was not clean either - I swam into human feces which is simply disgusting. It was also shameful that a Russian flag is displayed proudly outside the hotel in the current situation - although not surprising as hotel was mostly Russian guests.
Response from Habtoor Grand on 6 May 2023
Dear Guest,Whilst it was a pleasure to have you as our guest at the Habtoor Grand Resort, Autograph Collection, we have noted that your stay was not up to your expectations on this particular occasion. Guest feedback is of immense value to us and I would like to assure you that your constructive comments have been shared with the team.Once again thank you very much for taking the time to share your experience on this platform and we look forward to welcoming you back. Kind regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

10/10 Excellent

Amna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Can't wait to book habtoor again
Amazing experience I have stay at habtoor before so I recommend this hotel for our girls trip,I booked 4 rooms in total this time. My friends absolutely loved my recommendation. Hotel staff are so helpful they really do go out of their way to help you. Specially Dorman, Mosin,he was very helpful.
Stayed 4 nights in Apr 2023
Response from Habtoor Grand on 6 May 2023
Dear Guest,Thank you for your flattering feedback.We are delighted to know that we were able to provide the Exactly Like Nothing Else experience and we are happy that the room allocated were up to your liking and satisfaction. Our team were very happy to receive your appreciative comments especially Mohsin. Your kind words will certainly give further inspiration and motivation to our associates in delivering exceptional customer service to our valued guest like you.It is our pleasure to be of service to you. We look forward to hosting you again at the Habtoor Grand Resort, Autograph Collection. Kind regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

10/10 Excellent

Andrew

Stayed 4 nights in Apr 2023
Response from Habtoor Grand on 4 May 2023
Dear Guest,Thank you for the perfect score. We really appreciate it.We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

8/10 Good

Shamila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Lovely beach at the property. Pool area is lovely. Hotel rooms are a bit dated.
Stayed 4 nights in Apr 2023
Response from Habtoor Grand on 2 May 2023
Dear Guest,Thank you for the perfect score. We really appreciate it.We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

4/10 Poor

Stephan

Stayed 4 nights in Apr 2023
Response from Habtoor Grand on 30 Apr 2023
Dear Guest,Thank you for the perfect score. We really appreciate it.We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

10/10 Excellent

Mohammed S

Stayed 3 nights in Apr 2023
Response from Habtoor Grand on 24 Apr 2023
Dear Guest,Thank you for the perfect score. We really appreciate it.We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

8/10 Good

Hira

Stayed 2 nights in Apr 2023
Response from Habtoor Grand on 23 Apr 2023
Dear Guest,Thank you for the perfect score. We really appreciate it.We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

10/10 Excellent

Irene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that this is not a traditional Marriott hotel, it has Arabic "flavor" added everywhere, and the lobby and room has traditional Arabic décor which makes it unique and beautiful. The amazing view from the balcony can't be any better ! You can see Ain Dubai, Atlantis and Burj Al Arab from the balcony! The staff is super friendly and helpful ! Imran (bellboy) was super helpful, patient and very nice! Mohamad (lounge manager) was super friendly and helpful as well as Mara (shift leader , front desk). Breakfast was great and views from the lounge were awesome !
Stayed 8 nights in Apr 2023
Response from Habtoor Grand on 20 Apr 2023
Dear Guest, Thank you for taking the time to share your appreciative feedback.It is truly rewarding to know that you thoroughly enjoyed your stay in the resort. We are extremely happy to know that our associates went above and beyond your expectations by providing you the best care and attention. Our team of passionate people in delivering exceptional service truly sets us apart. Rest assured that your special mentions will receive the recognition they deserve. We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel check out the club rooms value
As always the staff were amazing nothing too much trouble. Concierge were brilliant we left a case in a taxi and they tracked down the driver and got it returned wWe stay in the club rooms which are great value for money lots of food and drinks included The hotel is spotlessly clean and the rooms lovely
Stayed 10 nights in Apr 2023
Response from Habtoor Grand on 23 Apr 2023
Dear Guest,Thank you for posting your review.It was a pleasure to have you back again as our guest and we are delighted to hear that you had an enjoyable stay at the Habtoor Grand Resort.Your kind words are sincerely appreciated and we hope to see you again soon for an even better experience.Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

10/10 Excellent

Dennis

Stayed 7 nights in Apr 2023
Response from Habtoor Grand on 20 Apr 2023
Dear Guest,Thank you for the perfect score. We really appreciate it.We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

10/10 Excellent

Emelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Habtoor Grand on 8 May 2023
Dear Guest,Thank you for the perfect score. We really appreciate it.We hope to have you again in the future here at Habtoor Grand Resort, Autograph Collection!Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection

10/10 Excellent

Athanasios

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property enjoys great staff, they were looking to attend all our needs, were always friendly and helpful! We had a great time and we will certainly go there again!
Stayed 7 nights in Apr 2023
Response from Habtoor Grand on 14 Apr 2023
Dear Guest, It is with great pleasure to know that you and your family had enjoyable stay in our resort and were very pleased with the impeccable stellar service of our dream team. Once again thank you for staying at the Habtoor Grand Resort, Autograph Collection. We look forward to being of service to you again soon! Best regards,Zhanar BakhytovaGuest Services ManagerHabtoor Grand Resort, Autograph Collection