Exterior

Reviews of Dubai Grand Hotel by Fortune

4 out of 5

Reviews

6.6
Rating 10 - Excellent. 27 out of 113 reviews" "
Rating 8 - Good. 31 out of 113 reviews" "
Rating 6 - Okay. 21 out of 113 reviews" "
Rating 4 - Poor. 15 out of 113 reviews" "
Rating 2 - Terrible. 19 out of 113 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Jawahir

Stayed 1 night in Feb 2024

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Average and good
Stayed 4 nights in Jan 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but the management should do something about the late music in the backyard.
Stayed 1 night in Jan 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Manoj

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you want a good nights sleep this is not the place to go to, with the newly included hookah lounge and music from the bar until 3 am I wasn’t able to get any sleep for the past four days. The constant smell of cigarettes lingered around my room as well. I called numerous times to the front desk and they did nothing about the music.
Stayed 4 nights in Dec 2023
Response from Dubai Grand Hotel By Fortune Team. on 18 Dec 2023
Dear Mr.Manoj Greetings from Dubai Grand Hotel By Fortune!!! Thank you so much for taking the time to write a review. We deeply apologize for the inconvenience you experienced during your stay with us. Rest assured that these matters will be discussed with the relevant department head and will be addressed as soon as possible. We will take your feedback very seriously and will be reviewing the details with the team to ensure we do better next time. Will be waiting to welcome you soon at Dubai Grand Hotel by Fortune. With Best Regards, Dubai Grand Hotel By Fortune Team.

8/10 Good

Sunil kumar

Stayed 6 nights in Sep 2023
Response from Dubai Grand Hotel by Fortune Team on 20 Oct 2023
Greetings from Dubai Grand Hotel by fortune!!!! Thank you indeed for taking time to share your feedback of stay with us. We are really heartened from your generous feedback and also extremely delighted to know that you enjoyed the product and services on offer at the hotel. Your appreciation and feedback is what motivates us all to do better and make stay a memorable one every time you visit. We look forward to the opportunity of welcoming you back to Dubai Grand Hotel by Fortune. Thanks & Regards Dubai Grand Hotel by Fortune Team.

6/10 Okay

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Please keep in mind the price of this hotel which was one of the cheapest. It has 4 stars but they don’t mean much. Hotel is very clean, staff is so nice, breakfast decent, but hotel is old and you can notice it but again the price was my factor but keep this in my if you basing this hotel as per stars. It’s 10 min walk to the train and it’s generally far from everything and all the attraction. You will waste a lot of time or money for taxi to get anywhere.
Stayed 8 nights in Feb 2022
Response from Reservation Team on 26 Apr 2022
Dear Valued Guest, Greetings Dubai Grand Hotel by Fortune Dubai! Thank you for choosing our hotel for your stay and for your positive compliments feedback with us. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Thanks & Regards

2/10 Terrible

Sarmad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for two nights the stuff had problems to understanding English, the room wasn’t clean even the bathroom, mattress sheets , carpet the fridge doesn’t work and smells bad and the worst thing that i left my CK shirt inside the closet i came back after few hours they told me no one found it so if have any way to avoid this hotel go for it
Stayed 2 nights in Feb 2022
Response from yogini on 28 Feb 2022
Dear Mr. Sarmad, Greetings from Dubai Grand Hotel by Fortune, Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. About your missing shirt, we found the shirt up check-out and team tried calling you to inform you about your missing shirt but your no# was not reachable. You can visit Hotel and claim for your lost & Found item from Reception. The entire team looks forward to the pleasure of welcoming you back to Dubai Grand Hotel by Fortune very soon. Thanks & Regards, Reservation Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Yogini Godiyal Reservation In-charge on 26 Feb 2022
Dear Greetings Dubai Grand Hotel by Fortune Dubai!!! Thank you for choosing our hotel for your stay and for your positive compliments feedback with us. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Thanks and Regard.

2/10 Terrible

Sufyan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was not clean. Found a giant hair ball underneath the bed. Also, didn’t understand why the room needed to be checked by an employee when we checked out. Very unusual.
Stayed 1 night in Feb 2022
Response from Yogini Godiyal on 23 Feb 2022
Dear Mr.Sufiyan Greetings from Dubai Grand Hotel by Fortune...! Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. About checking room upon check out to make sure guest hasn't left any valuable in the room. The entire team looks forward to welcoming you back to Dubai Grand Hotel by Fortune very soon. Thanks & Regards, Yogini Godiyal Reservation In-charge

4/10 Poor

Ravindranath

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Unhappy
Old interiors. Bathroom old look n feel. Bathroom fittings old and shaky. Location excellent. Serivce nice. Interconnecting rooms too damn noisy.
Stayed 2 nights in Feb 2022
Response from Yogini Godiyal on 19 Feb 2022
Dear Mr. Ravindranath, Greetings from Dubai Grand Hotel by Fortune...! Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the management to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Dubai Grand Hotel by Fortune very soon.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Yogini Godiyal on 17 Feb 2022
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback/rating. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked, then please let us know. Looking forward to welcome you again soon. Regards Dubai Grand Hotel by Fortune...!!

6/10 Okay

SUJITH

Stayed 2 nights in Jan 2022
Response from Yogini Godiyal on 17 Feb 2022
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback/rating. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked, then please let us know. Looking forward to welcome you again soon. Regards Dubai Grand Hotel by Fortune...!!

2/10 Terrible

Osmar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 26 nights in Dec 2021

10/10 Excellent

Syed Kazim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent atmospheric with friendly staff
Stayed 5 nights in Dec 2021
Response from Guru on 22 Dec 2021
Dear Guest, Many thanks for choosing Dubai Grand Hotel By Fortune and endorsing the hotel on Expedia. I am glad to know that you enjoyed your time at Hotel. My team and I look forward to welcoming you back to Dubai Grand Hotel By Fortune.

6/10 Okay

Ahmed

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from Guru on 3 Dec 2021
Thank you for rating us. We look forward to welcoming you back hoping you return soon!

8/10 Good

Maurice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really clean and the staff is very professional.
Stayed 1 night in Nov 2021
Response from Guru on 7 Nov 2021
Dear Guest, Many thanks for choosing Dubai Grand Hotel By Fortune and endorsing the hotel on Google. I am glad to know that you enjoyed your time at Hotel . We look forward to welcoming you back hoping you return soon!

2/10 Terrible

Anil

Stayed 1 night in May 2021
Response from Guru on 10 Jul 2021
Thank you for rating us. We look forward to welcoming you back hoping you return soon!

8/10 Good

JAMAL

Travelled with family
Liked: Cleanliness, staff & service, room comfort
BROBLEM
THE HOTEL AND ACCOMMODOTIONS WERE GOOD, HOHEVER MY ROOMON THE THIRD FLOOR EXPERIENCED LACK OF ADEQUATE WATER PRESSURE IN THE FAWCETS, INSPITE OF REPORTING THIS PROBLEM TO MANAGEMENT.
Stayed 1 night in Jan 2020
Response from Guru on 7 Jan 2020
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback. Many thanks for choosing to stay at Dubai Grand Hotel. Your detailed review is being shared with the team which gives us an insight towards the area of improvement at our end. It has always been our focus to provide consistently high quality service to all our guests, and once again would like to thank you for putting together your thoughts and we do hope you will not benchmark us with the shortcomings you had experienced and will give us an opportunity to serve you better. May I request you to treat this experience in isolation and give us another opportunity to re-affirm your perception of Dubai Grand Hotel. The team and I, look forward to welcoming you again hoping you return soon.

4/10 Poor

Mj, Dubai

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Bathroom very bad very old.staff on the counter not helpful
Stayed 2 nights in Nov 2019
Response from Guru on 3 Dec 2019
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback. Many thanks for choosing to stay at Dubai Grand Hotel. Your detailed review is being shared with the team which gives us an insight towards the area of improvement at our end. It has always been our focus to provide consistently high quality service to all our guests, and once again would like to thank you for putting together your thoughts and we do hope you will not benchmark us with the shortcomings you had experienced and will give us an opportunity to serve you better. May I request you to treat this experience in isolation and give us another opportunity to re-affirm your perception of Dubai Grand Hotel. The team and I, look forward to welcoming you again hoping you return soon.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was very poor. Cracked tiles and dirty black sealant round the bath. Very noisy room due to clubs nearby.
Stayed 1 night in Oct 2019
Response from Guru on 15 Oct 2019
Many thanks for choosing to stay at Dubai Grand Hotel!!! At the outset, please do accept my most sincere apologies for the manner in which your stay was handled this time. It is very unfortunate that the hotel services did not reflect the quality you expected from us and I am really concerned that we did not live up to your expectation. Your detailed review is being shared with the team which gives us an insight towards the area of improvement at our end. It has always been our focus to provide consistently high quality service to all our guests, and once again would like to thank you for putting together your thoughts and we do hope you will not benchmark us with the shortcomings you had experienced and will give us an opportunity to serve you better. May I request you to treat this experience in isolation and give us another opportunity to re-affirm your perception of Dubai Grand Hotel. The team and I, look forward to welcoming you again hoping you return soon

10/10 Excellent

Mohammed Mahaboob Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from GURU on 6 Oct 2019
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback.We know that you have many options when choosing where to stay at DAMASCUS STREET – DUBAI, The Fact that you choose DUBAI GRAND HOTEL BY FORTUNE is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Regards Dubai Grand Hotel By Fortune

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to atm and train station nice pool good food an drink with 3 bars
Stayed 1 night in Aug 2019
Response from GURU on 3 Oct 2019
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback.We know that you have many options when choosing where to stay at DAMASCUS STREET – DUBAI, The Fact that you choose DUBAI GRAND HOTEL BY FORTUNE is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Regards Dubai Grand Hotel By Fortune

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well and good I had a pleasant stay. A wonderful atmosphere and friendly staff
Stayed 1 night in Jun 2019
Response from FRONT DESK on 24 Dec 2019
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback. The team and I, look forward to welcoming you again hoping you return soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

2/10 Terrible

Ekram

Disliked: Staff & service, room comfort
Bad service from the manger him self
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property met my expectations. It was close to shopping many eateries and local transportation.
Stayed 1 night in Feb 2019
Response from GURU on 20 Oct 2019
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback.We know that you have many options when choosing where to stay at DAMASCUS STREET – DUBAI, The Fact that you choose DUBAI GRAND HOTEL BY FORTUNE is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Regards Dubai Grand Hotel By Fortune

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from RAJU on 20 Oct 2019
Dear Guest, we are happy for your valuable feedback. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Room was clean and staff helpful and friendly. Short drive from airport and walking discance of many eateries and supermarket. Metro station is within a 12 min walk. Love the Indian theme clubs housed in the hotel. Would certainly stay again in the future.
Stayed 1 night in Jan 2019
Response from GURU on 20 Oct 2019
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback.We know that you have many options when choosing where to stay at DAMASCUS STREET – DUBAI, The Fact that you choose DUBAI GRAND HOTEL BY FORTUNE is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Regards Dubai Grand Hotel By Fortune

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from RECEPTION on 20 Oct 2019
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback.We know that you have many options when choosing where to stay at DAMASCUS STREET – DUBAI, The Fact that you choose DUBAI GRAND HOTEL BY FORTUNE is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Regards Dubai Grand Hotel By Fortune

8/10 Good

PITA, Scottsdale, AZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and close to DXB Terminal 2. Courtious and helpful staff.
Stayed 1 night in Jan 2019
Response from GURU on 20 Oct 2019
Dear Guest, Thank you for your recent stay with us. And we are happy to read your valuable feedback.We know that you have many options when choosing where to stay at DAMASCUS STREET – DUBAI, The Fact that you choose DUBAI GRAND HOTEL BY FORTUNE is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Regards Dubai Grand Hotel By Fortune

8/10 Good

Dean, Manila PI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place three bars, bowling, swimming pool, pool tables,
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite Hotel and My First choice to stay
Whenever I will come to Dubai sure will stay the same palace....please make free entry in down there Buble club ..thank you

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stay hete
The best location. Very quiet. Decent breakfast. Good beds

8/10 Good

MAHMOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Response from RECEPTION on 16 Apr 2018
Dear Sir greetings we thank you for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
JUST WHAT I NEEDED.....NICE SWIMMING POOL, 3 BARS ONE WITH POOL TABLES, BOWLING, FOOD, MUSIC...
Stayed 3 nights in Mar 2018
Response from RECEPTION on 16 Apr 2018
DEAR SIR GREETINGS WE THANK YOU Thanks for letting us know

8/10 Good

Brandon , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price
Overall nice hotel . It’s a little old, the restaurant inside is very convenient. There’s a bowling alley also on the property. A taxi is always available. Just avoid the ones that arrive in nicer cars. They will triple the price just because they drive a base model Lexus lol.
Stayed 5 nights in Mar 2018
Response from RECEPTION on 16 Apr 2018
Dear mr Brandon greetings we thank you for your comments and for letting us know

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
You get what you paid for and this place is ok for a couple days in the sun.
Stayed 4 nights in Feb 2018

8/10 Good

Waldemar

Liked: Room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Akil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Location is very convinien Close to Daira Saharja and Airport and also there is 2 grocery store 1 at front and another is beside hotel about 100 meter Subway station,and many restaurants at location Veg non veg south India. I will give 5Star to this place.
Stayed 5 nights in Oct 2017

10/10 Excellent

Dean, AFG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with 3 bars, bowling, swimming pool...V
Very nice staff, clean rooms, close to Airport.....Nice swimming pool
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will comeback again and again
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Hotel rooms are well maintained. The food menu for room service is not much selective and not enough TV channels. Advantage is near to Airport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dean, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel good staff clean.
Just what I needed thank you. Ok what else do you want I just stayed there for two nights.

8/10 Good

SREENATH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a great experience but they should do better on the Wi-Fi network

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In an industrial destrict.
Not that great for the money. Didn't know that it is going to be in an industrial area. Ended up having to drive back and forth to down town Dubai. Don't make the same mistake! Canceled my stay there after arguing with the manager, and then booked in Jumerah area for the same price.

8/10 Good

CGomes, India

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel in the suburbs
I had a wonderfull experience. The hotel has many different facilities and is located in a good neighbourhood.