Property entrance

Reviews of City Seasons Hotel Dubai Airport

4 out of 5
City Seasons Hotel Dubai Airport
Port Saeed Al Maktoum Street, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 174 out of 553 reviews" "
Rating 8 - Good. 224 out of 553 reviews" "
Rating 6 - Okay. 87 out of 553 reviews" "
Rating 4 - Poor. 32 out of 553 reviews" "
Rating 2 - Terrible. 36 out of 553 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Umair

Business traveller
Disliked: Cleanliness, staff & service
The customer service was not friendly at all
Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Anastasia

Disliked: Amenities, property conditions & facilities
Outdated, everything is old and not comfortable. Only the entrance looks nice. Very noisy, some construction going on. Paid for deluxe king room, only because I wanted a balcony, there was none, just a broken looking window overseeing dirty patio with no excess to it. Check in took forever, even though I arrived 4pm, and wasn't friendly. The in room service- limited food was available, and not eatable really. So if you need a quiet 24 hours between your flights with decent food brought to your clean and comfortable room, this is NOT a place for you
Stayed 1 night in Jan 2024

2/10 Terrible

Yvette

Stayed 1 night in Jan 2024

8/10 Good

Abas

Stayed 1 night in Dec 2023

6/10 Okay

Vladimir

Stayed 1 night in Nov 2023

4/10 Poor

Eduardo

Business traveller
Disliked: Staff & service
Awkward Experience
the hotel is tied and needs an upgrade in certain areas. The have the shabbyest towels ever.
Stayed 1 night in Oct 2023

10/10 Excellent

Mohammad Sharif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Baikal

Stayed 3 nights in Sep 2023

10/10 Excellent

KHADRA

Stayed 1 night in Jul 2023

6/10 Okay

Ahmad Parwiz

Stayed 1 night in Jul 2023

10/10 Excellent

Butan

Stayed 1 night in Jun 2023

2/10 Terrible

Hafsah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 5 nights in May 2023

6/10 Okay

Mustafa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Friendly Staff. HOWEVER, simply forgot to arrange a morning wake up call despite asking specifically about it! Also I was charged extra amount more than Expedia suggested to be charged at the hotel reception. It is a nice hotel but I would not rate it more than 3 stars at the best, as it is lacking proper maintenance
Stayed 1 night in Apr 2023

4/10 Poor

Abdul

Liked: Staff & service
Stayed 6 nights in Feb 2023

10/10 Excellent

Rana, Dubai

Stayed 1 night in Feb 2023

4/10 Poor

sohrab

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

2/10 Terrible

Ahmed

Stayed 1 night in Feb 2023

10/10 Excellent

Osama

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent at all
Stayed 6 nights in Jan 2023

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Jose

Stayed 1 night in Jan 2023

10/10 Excellent

Mohammed Y

Stayed 1 night in Dec 2022

2/10 Terrible

Kaveri, Johannesburg

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Location is in close proximity to airport. No airport shuttle provided even though this was reflected as a service on their websites and brochures. No discount on food & beverages as well as SPA treatments was given even though that was reflected on the VIP benefits for this hotel. Rooms were freezing and temperature could not be adjusted. Food quality was below average. Room phone did not work so every time you needed something you had to walk to the front desk. No storage facility for luggage offered. Very disappointing experience, expected a much higher standard given that this hotel had been verified by Expedia for quality and service and categorised under their VIP benefits list of hotels. Wouldn’t recommend.

8/10 Good

Anuja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Jan 2023

8/10 Good

Shariful

6/10 Okay

Muhammad

Travelled with family
Liked: Staff & service
There are several reasons for not rating very good 1. Outdated television access in room. 2. No shuttle available from and to airport 3. Very old furniture like TV rack/broken 4. Had to ask for iron and stand 5. Buffet breakfast was average
Stayed 4 nights in Nov 2022

6/10 Okay

Nader

Liked: Cleanliness
Stayed 4 nights in Oct 2022

4/10 Poor

Mohammed yousaf

Stayed 2 nights in Sep 2022

6/10 Okay

Elvis

Stayed 3 nights in Aug 2022

10/10 Excellent

GBADEBO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRULY A 4 STAR HOTEL
The hotel's location is superb. It enjoys great access to shopping, outdoor dining, transportation, banking, airport and family parks. The housekeeping is timely and impressive. Front desk staff, particularly Mr Gafar, is friendly and helpful. The hotel is generally a nice place to stay.
Stayed 9 nights in May 2022

8/10 Good

Khaled

Stayed 1 night in May 2022

2/10 Terrible

TANBIR

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this hotel. It has cockroaches in the bathroom. We only stayed a few hours. Its barely a 2 star hotel. It’s a shame Expedia shows it as a 4 star.
Stayed 1 night in May 2022

8/10 Good

Francis

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were good, services good
Stayed 4 nights in Apr 2022

8/10 Good

Velibor

Stayed 1 night in Apr 2022

8/10 Good

Mahtab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It Is Good Hotel with supper friendly staff. but 2 things that manager has to consider on : 1) room needs more renovated ( mini bar, Iron for clothes ) these are very basic things every customer need in Hotel room. 2) the breakfast!!!! The quality of breakfast was not what I expected. please focus on it.
Stayed 3 nights in Mar 2022

4/10 Poor

Claudia

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 6 nights in Mar 2022

2/10 Terrible

BAYDA

Business traveller
Disliked: Staff & service, property conditions & facilities
Old ,outdated property Doesn’t worth the money I paid for, Will not come back again.
Stayed 3 nights in Mar 2022

6/10 Okay

Ramandeep

Travelled with family
image showed sleeping for 6 people but they give for only 2 people and i had to pay extra 600 aed at the reception for 2 nights for extra 2 single beds. which i already paid for when i booked the room for 6 people. they charged me double. they should have change the google photos so please don’t pay extra for no reason. very bad experience, never going back to the city seasons
Stayed 2 nights in Mar 2022

8/10 Good

JOHAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great central location near to the airport and nearby a local decent mall. The hotel is dated but still comfortable, spacious and clean. Pool and gym were good.
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
A few things to keep in mind before booking.
Overall, the hotel is OK for no-fuss guests but you have to be aware of a a few points before booking: - The main complaint is that it took about 10 minutes to get hot water to flow to the shower or wash hand basin. Pro tip: if you want to take a hot shower, get up 5 minutes early and run hot water through all the sinks for about 5-10 minutes until you feel hot water flowing. I wish I knew that in hindsight as on my first day, I had shower in cold water. Frankly speaking, not acceptable for a 4-star rated establishment. - The airport shuttle does not run 24 hours. My flight arrived in the middle of the night and I had to take a taxi because the shuttle was not running. Another thing better to know in hindsight. - The nearby area has no restaurants or other tourist attractions so don't expect anything. However, the hotel is within a 10 minute walk to a metro station with metro access to old Dubai, airport and beyond. All in all, expect a 3-star accommodation and use the hotel as a base to explore greater Dubai. No complaints about cleanliness or noise.
Stayed 2 nights in Mar 2022

8/10 Good

Wasim

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel that's close to the airport.
Our stay here was nice, we had the king size room. Unfortunately we had two beds pushed together instead of a king size bed, and light was a bit lacking. There were only spotlights on one side of the room and the lamps beside the bed. Room service was nice and prompt, and location was great. About 10 minutes from airport by car, and 15 to 20 minutes to things like dubai mall. There is also a shopping mall thats walking distance from the hotel.
Stayed 9 nights in Mar 2022

10/10 Excellent

Shepherd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

jane

Stayed 2 nights in Mar 2022

4/10 Poor

Frederic

Stayed 1 night in Feb 2022

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022

8/10 Good

Ali Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close by Recommend for next trip
Stayed 2 nights in Feb 2022

10/10 Excellent

Aijaz

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Its a good place to stay. Staff is friendly, I will stay again Aijaz Ali Khowaja
Stayed 2 nights in Feb 2022

2/10 Terrible

Rapha

Stayed 1 night in Feb 2022

10/10 Excellent

mohammed

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good customer service. Staff very helpful and very prompt check in.
Stayed 1 night in Feb 2022

6/10 Okay

IVAN

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2022