Property amenity

Reviews of Al Bustan Residence Hotel Apartments

4 out of 5
Al Bustan Residence Hotel Apartments
Al Qusais Area at Al Nahda Street, Dubai

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 114 reviews" "
Rating 8 - Good. 44 out of 114 reviews" "
Rating 6 - Okay. 30 out of 114 reviews" "
Rating 4 - Poor. 8 out of 114 reviews" "
Rating 2 - Terrible. 8 out of 114 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Sowmini

Travelled with family
Stayed 2 nights in Jul 2023
Response from paul kayal on 17 Aug 2023
Dear Guest,It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience.We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai.Warmest regards,The ManagementAl Bustan Centre & Residence

2/10 Terrible

Tasawar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only room service was good ,
Stayed 4 nights in Feb 2023
Response from paul kayal on 8 Mar 2023
Dear Tasawar,It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience.We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai.Warmest regards,The ManagementAl Bustan Centre & Residence

4/10 Poor

Raees

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2022
Response from paul kayal on 28 Dec 2022
Dear Guest,It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience.We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai.Warmest regards,

10/10 Excellent

Ghanem

Stayed 1 night in Sep 2022
Response from paul kayal on 20 Sept 2022
Dear Guest,Thank you for taking the time to review your recent stay with us.We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members.We hope look forward to welcoming you again on your next visit to Dubai.Warmest regards,The Management Al Bustan Centre & Residence

6/10 Okay

Helen

Liked: Room comfort
Good location but boring ambiance
Good location. Safe surrounding. Boring ambiance and reception people. Could be better if the hotel would replace them with lively people. The servers in the restaurant are nit welcoming also. We are coming here just because it is near
Stayed 4 nights in Jun 2022

6/10 Okay

Helen

Liked: Room comfort
Little pricey, breakfast is same.
Stayed 1 night in Jun 2022
Response from paul kayal on 23 Jun 2022
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

2/10 Terrible

Mohammed

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t not stay I this hotel I left ,because was not clean enough ,they did not get my money back ,maybe they don’t care
Stayed 1 night in Feb 2022
Response from paul kayal on 26 Feb 2022
Dear Mr. Mohamed, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

10/10 Excellent

Abin

Business traveller
Liked: Room comfort
Stayed 4 nights in Jan 2022
Response from paul kayal on 17 Jan 2022
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

Roman

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from paul kayal on 18 Jul 2021
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

kevin

Liked: Cleanliness
Nice place
The staff are very friendly and helpful. Breakfast was very good as well. The location is great as there is a light rail station close and there is a supermarket in the bottom floor.
Stayed 7 nights in Feb 2020
Response from Paul Kayal on 19 Mar 2020
Dear Mr. Kevin, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Paul Kayal on 17 Feb 2020
Thank you for your rating. Kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019
Response from Paul kayal on 2 Apr 2019
Dear Guest, Thank You for Staying at Al Bustan Residence. Looking Forward to welcoming you in the future. kind regards

2/10 Terrible

Verified traveller

Liked: Cleanliness
We liked it very muchbutwouldhae liked the breakfast area nearer
Stayed 1 night in Jan 2019
Response from Paul Kayal on 31 Mar 2019
Dear Sir, Thank you for staying at Al Bustan Residence. looking forward to see you in the future. Kind regards,

8/10 Good

Adel

Liked: Staff & service
Good for a shot stay
We stayed for a 1 night before flight. There as bad smell in the room and from the beds.
Stayed 1 night in Dec 2018
Response from PAUL KAYAL on 19 Jan 2019
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is good Breakfast good Clean hospitality good
Stayed 2 nights in Dec 2018
Response from Paul Kayal on 8 Jan 2019
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good hotel is inside in the shopping Centre supermarket McDonald’s you don’t need to go outside in the hot we very happy.
Stayed 21 nights in Aug 2018
Response from Paul Kayal on 12 Sept 2018
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

RAKESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
nice hotel, with no disturbance.
Stayed 2 nights in May 2018
Response from paul on 16 May 2018
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Mmmmm
Response from paul on 16 May 2018
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
One night stay , very quick Needed to be near the private jet terminal for an early flight the next stay so this hotel was perfect
Response from paul on 16 May 2018
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

Ahmad

Liked: Staff & service, room comfort
Response from PAUL KAYAL on 1 Apr 2018
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

10/10 Excellent

Khalid

Liked: Staff & service, property conditions & facilities, room comfort
Good and clean
GENERALLY it is a good hotel
Response from paul Kayal on 27 Mar 2018
Dear Mr. Khalid, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

6/10 Okay

Kay Shin

Liked: Cleanliness, staff & service
Aircon is not cold enough.
Response from Paul Kayal on 27 Mar 2018
Dear Kay, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The hotel room was very dated, rugs were badly stained and there was an off putting odour in the room. Several times the room was not serviced till after 5:00 pm. The staff were friendly.
Response from paul on 4 Mar 2018
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

6/10 Okay

Saman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outside nice, inside smelly!
The hotel from the outside is nice but the rooms SMELL and smell awful! :( WiFi was annoying too because it disconnects you after 30 seconds automatically even if you are using it.
Stayed 6 nights in Jan 2018
Response from paul on 6 Feb 2018
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

10/10 Excellent

ali hamidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel suffs were so friendly, Close to train station and use trian was so handy for access all around city.
Stayed 4 nights in Jan 2018
Response from paul on 30 Jan 2018
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

MAUSHUM

Liked: Staff & service, room comfort
Service was great . However , the hotel interiors are old and needs refurb . The breakfast wasn't good
Stayed 3 nights in Jan 2018
Response from paul on 23 Jan 2018
Dear Guest, We sincerely appreciate taking your time to share your review and valued feedback from your recent stay with us at Al Bustan Centre & Residence Dubai. We are happy to know that you had a great stay at our hotel and our services met your expectations. We truly appreciate your nice comments to our hotel. We are indeed very happy of your kind remarks; Your valued feedback is really helpful and important to us in delivering the utmost priority to provide our guests the highest level of quality and service. We sincerely hope to be able to welcome you back at Al Bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

Aaron, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff
The furnishings in the room was dated and there was the smell of smoke in my room even though I asked for a non smoking room but it was bearable. Staff was very friendly and the location was in a place that made it fairly easy to get to most attractions with a short Uber drive
Stayed 4 nights in Dec 2017
Response from paul kayal on 21 Mar 2018
Dear Guest, We sincerely appreciate taking your time to share your review and valued feedback from your recent stay with us at Al Bustan Centre & Residence Dubai. We are happy to know that you had a great stay at our hotel and our services met your expectations. We truly appreciate your nice comments to our hotel. We are indeed very happy of your kind remarks; Your valued feedback is really helpful and important to us in delivering the utmost priority to provide our guests the highest level of quality and service. We sincerely hope to be able to welcome you back at Al Bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

jambo, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to metro , bus stops and near the beach.
I had a wonderful stay in all. Food was great, location of the hotel was very convenient. Wi-Fi was always on and fast. On the ground floor you have a shopping mall a big super market and behind it a petrol station too. For me and my family it was in a perfect location . Near the al mamzar beach and everything else was near too. Thank you.
Stayed 5 nights in Nov 2017
Response from Paul Kayal on 2 Dec 2017
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

Danushka

Liked: Staff & service
Stayed 3 nights in Nov 2017
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

2/10 Terrible

m, dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ac was tooo hot
interior is to old
Stayed 1 night in Oct 2017
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

faisal, kuwait

Liked: Cleanliness, staff & service, room comfort
No noisy , cool
Esay check in , fast deal , everything is clear , help me for everything
Stayed 2 nights in Aug 2017
Response from paul Kayal on 3 Dec 2017
Dear Faisal, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

f, n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice .. cool and cheap
I feel comfortable for every thing .. staaf and the cleaning .. good food in resturent .. very nice check in and out .. good staff for the reception ..realy very good hotel
Response from Paul Kayal on 3 Apr 2017
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable place with easy metro access or free parking in case you have rent a car. has a supermarket inside the complex.
Response from Paul Kayal on 3 Apr 2017
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Upon check in AC wasn't cooling. Toilet wasn't flushing. Maintenance people had to come and fix both the items
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

8/10 Good

Farhan

Liked: Staff & service, room comfort
I had requested king bed non smoking room but at hotel they dont had any non smoking rooms available. So i have to compromise with smoking room. Which was a hassle for me.
Dear Guest, It was indeed a pleasure that you have chosen our hotel on your recent visit to Dubai. Thank you for sharing your experience from your stay with us. Thank you for the kind review to our hotel. We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do so, at the same time, will make us aware on the actual guests experience. We sincerely hope to be able to welcome you again here at Al bustan Centre & Residence Dubai. Warmest regards, The Management Al Bustan Centre & Residence

10/10 Excellent

great exoerianc, m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing excellent
Picked up at airport , had great check in great room and great breakfast . Took me back to airport.
Response from paul kayal on 3 Apr 2017
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt looked after, helpful staff, great breakfast
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Response from General Manager on 18 Jan 2017
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed our facilities, restaurants, as well as the services provided by our dedicated team members. We hope look forward to welcoming you again on your next visit to Dubai. Warmest regards, The Management Al Bustan Centre & Residence

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Aziz, dubai

Liked: Cleanliness
good budget hotel
budget hotel

6/10 Okay

Aziz, dubai

Liked: Cleanliness
good budget hotel
good budget hotel

6/10 Okay

Aziz, dubai

Liked: Property conditions & facilities
good budget hotel
good

8/10 Good

HESHAM, egypt

Liked: Cleanliness, room comfort
business trip
nice and clean - close to the subway ....

10/10 Excellent

Inam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kuwait English School

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yashmin, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location to everything.
Very nice hotel with friendly staff. Very clean and food was good. Enjoyed my stay very much. Liked the setup with the mall and supermarket and food court on ground floor. Very convienient.

6/10 Okay

horsey, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff are friendly..food is good..but room kinda old style

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities