Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews of Quality Inn Downey

2.5 out of 5
Quality Inn Downey
9438 Firestone Blvd, Downey, CA

Reviews

6.6
Rating 10 - Excellent. 139 out of 499 reviews" "
Rating 8 - Good. 116 out of 499 reviews" "
Rating 6 - Okay. 72 out of 499 reviews" "
Rating 4 - Poor. 76 out of 499 reviews" "
Rating 2 - Terrible. 96 out of 499 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Glory

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Expedia website, said pay later! When I booked room, I was charged. I tried to cancel room, hotel would not refund me! The room was not stocked with soap, toilet paper or towels! I tried to call for room service and phone line did not even work. I walked down to office, to tell them & they did not seem to care! I DO NOT RECOMEND!
Stayed 1 night in Mar 2024

2/10 Terrible

vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 1 night in Mar 2024

2/10 Terrible

Diodore

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No towels . No breakfast Dirty and Loud
Stayed 1 night in Feb 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to.stay and hook up
Stayed 2 nights in Jan 2024

8/10 Good

Edgar

Shower head broken
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Alan

Liked: Room comfort
Disliked: Cleanliness
Meh
Although the pictures when I booked the room had a jacuzzi tub in it, upon arrival I was informed it did not and the upgrade would be an additional $70. For a tub. The gentleman at check in was great. Professional, nice guy. The rooms cleanliness left some to be desired especially the bathroom and carpets need shampooing. Overpriced but overlooked. Upon checkout it was a different story. The host on duty was a rude prick which pushed it over the point of no return. I was on the fence until then but won’t be returning
Stayed 1 night in Dec 2023

6/10 Okay

Louis

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was better than average. Hotel room is definitely in need of remodeling. Be sure to cover your food, I couldn’t believe I actually saw a roach on the countertop! You get what you pay for, I suppose.

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Nov 2023

8/10 Good

Leyser, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Margarita

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want my money back
Stayed 1 night in Nov 2023

8/10 Good

Reyes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to get to off freeway
Stayed 1 night in Nov 2023

10/10 Excellent

Demondre

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff went over the top to make sure our syst was nice
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was a so so experience with hair on the bed and dirty pillows behind the clean ones . Water also had a bad stinch to it but I was barely in the room so I dealt with it but overall it was not too pleasant unfortunately. If there is something you can do to accommodate this it will be greatly appreciated. However, I do believe you guys should get the water supply and or piping checked out. Could be a safety hazard if mold is in the line.
Stayed 3 nights in Nov 2023

4/10 Poor

Thomas

Disliked: Property conditions & facilities
Low water pressure just warm water noisy
Stayed 3 nights in Nov 2023
Response from Management on 8 Nov 2023
Hello,thank you for taking the time to leave this feedback. I do appologize that you had to experience this during your stay. We want all our guests to be able to enjoy their stay with us. Please contact management if there are any other issues you may have faced.Thank you

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing but issues with this property
Stayed 1 night in Oct 2023

2/10 Terrible

Gabriel

Stayed 2 nights in Oct 2023

2/10 Terrible

Jazmine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m sorry but this hotel was one of the worse places i’ve ever stayed at. It was dirty, my blankets and pillows had blood on them and they never brought me new ones. There were cockroaches, it was dirty, the chair that was in the room was broken. It was just bad.
Stayed 3 nights in Oct 2023
Response from Management on 24 Oct 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Management on 24 Oct 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

2/10 Terrible

Elsa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was the worse stay in our life, the bed was dirty, with hairs and stains everywhere and the sheets all rip, the bathroom was dirty with some blood drops, the towels really old and dirty, the curtains were rip and dirty, the only good was the breakfast, pretty decent and the front desk in the evening she was really nice and caring
Stayed 4 nights in Oct 2023
Response from Management on 24 Oct 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

6/10 Okay

Evelyn

Stayed 1 night in Sep 2023
Response from Management on 24 Oct 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

2/10 Terrible

SHAWN

Stayed 1 night in Sep 2023
Response from Management on 24 Oct 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 Excellent

Launita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay!
Very comfy and clean. Staff was awesome and respectful! Will stay there again.
Stayed 1 night in Sep 2023
Response from Management on 24 Oct 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 Excellent

Christopher, Norwalk

Stayed 2 nights in Sep 2023
Response from Management on 24 Oct 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the bed, very comfortable. Also it was easy to park and the staff were very professional and helpful. Excellent stay. Looking forward to coming back.
Stayed 1 night in Sep 2023
Response from Management on 24 Oct 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Management on 24 Oct 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

6/10 Okay

Eiling

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We were given a room that was dirty went to the front desk and was given another room
Stayed 1 night in Aug 2023
Response from Management on 24 Oct 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable king size bed with quality pillows. Soft towels and loved the size of mini fridge. Breakfast was awesome with plenty of gluten-free choices. Quick check and check out. Courteous reception personnel.
Stayed 1 night in Aug 2023
Response from Management on 24 Oct 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

4/10 Poor

Daniela A Murillo del

Disliked: Property conditions & facilities
Dirty smelly
Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Theyre compter was down when i arrived. They assured me this often happens and would take 20 min max. . Even tho i showed them via y phone and thru app that i had confirmation of a reservation for a room. We didnt get checked in til after 1am. Me and my family slept in car til then. They didnt offer any kind of reimbursement. Anything . Lol talk about customer service. 😔
Stayed 1 night in Aug 2023

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Myeisha

Stayed 1 night in Jul 2023

6/10 Okay

Isaias

Stayed 2 nights in Jun 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Mario, La Lucila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es una buena opción a precio conveniente para quien necesita alojamiento en Downay
Stayed 4 nights in May 2023

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, property conditions & facilities
Close to freeway
Stayed 1 night in May 2023

10/10 Excellent

Josue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2023

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
It was fine.
Stayed 1 night in May 2023

8/10 Good

Darrick

Liked: Staff & service, property conditions & facilities
The rooms were nice, but the outside could use a make-over. The outdoor Jacuzzi was fenced off in the parking lot?
Stayed 1 night in Apr 2023

8/10 Good

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2023

2/10 Terrible

Bertha

Travelled with partner
Disliked: Amenities, property conditions & facilities
Extremely disappointed will never stay again. No key card was given to us, employee said if we needed to go out one of us had to stay in the room. We reserved a room with the tub as shown on their site but no tub! Only one towel in the bathroom. Over priced, you do not get what they show. Do not recommend!
Stayed 1 night in Apr 2023

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived late with my family, we went directly to sleep. At the middle of nigh we woke up because of rash, the mattress was plagued with bugs. Requested front desk a room change, but they said there was no availability, neither they can reimburse due the issues. Unbelievable.
Stayed 1 night in Apr 2023

8/10 Good

Milagros Marisol

Liked: Cleanliness, staff & service
Staff was the best but room wasnt so as expected and left my flat iron that canot be found
Stayed 1 night in Apr 2023

10/10 Excellent

Jose

Stayed 1 night in Mar 2023

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
But room number 216 with a jacuzzi. Obviously it's more expensive. But the jacuzzi itself did not work. Very disappointing. I saw the reviews on Google afterwards, and apparently the jacuzzi has not been working for a while. I just wish the owners would tell their guest before checking in.
Stayed 1 night in Mar 2023

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked how friendly the staff was, the area is okay and the jetted tub felt good with the cold.
Stayed 1 night in Mar 2023

10/10 Excellent

Kristian

Stayed 1 night in Mar 2023